Shumba Valley Lodge

The place is ok looking but the rooms need some TLC, our basin was leaking water, the toilet didn't flush well and the phones were not working in the rooms. Breakfast was a disaster! The only thing that stood up was the staff

Over priced for the type of accommodation

We did not sleep there. Hertford hotel was kind to let us share a room with our friends after we explainex how dirty Shumda was. Please remove them from your list.

It's unkept... Room had cockroaches and spiderwebs all over. Like it hasn't been occupied in months. Room Service took 1,5hrs to arrive. Room Had no coffee and sugar. Staff were amazing... pity they have to work under such poor management. The place looks run down in certain places.

Very good stay. Unfortunately there were no activities for Children.

The room was clean and the bed was comfortable but the room could have benefitted from some extra lights - the one lamp-stand didn't work, The television needs replacing or repairing due to a very poor picture. The bathroom was pleasant, clean and tidy. There was an assigned parking bay which was a nice touch. The reception staff were welcoming but not forthcoming to assist until asked, e.g. I had to ask them where the allocated room was; the rooms are not a part of the main building. Only then did they elect also to inform me where to go for breakfast in the morning. But, other than this they were friendly. The waitrons in the restaurant were helpful and went out of their way to oblige. The food was pleasant and varied enough to give adequate choice.

it was the best i enjoyed and my wife enjoyed also

Terrible stay, ruined our romantice weekend. Spent R300 at the restaurant for inedible food and an underqualified waiter, who could not even determine the difference between a baked potato and mixed vegetables.

Good stay in nice specious room at affordable rate. Breakfast was overcharged but alternative places are easy to find.

It was wonderful

Reception staff was not friendly at all - gave us the key and directions to room only when I asked. He did not give info regarding breakfast ext. You need to ask and drag info out of him, not the kind of person to appoint in a reception of hotel The room was not clean. There was no plug in the bath so you can not bath. There is a shower in the bath, but the "splatter skreen" is broken of there is none, so you can not shower. The basin cupboard is swollen and damaged due to the fact that a lot of people before us, must have showered while the skreen was broken. The towels is in no good condition and should have been replaced long ago. We had a room with 2 double beds. The one beds, base is broken/hollow if you look under the bed, the base is bended, so you end up all in die middle of the bed, with no rest at all. Breakfast was not that wow either. The Buffet had cheese that was put out the night before, so it was hard and curly on the edges, not fresh. The water surfed as drinking water had resedue on the inside of the jug as if it was in there for a looooong time. I am glad that we only had to stand these conditions for one night. We are not fussy people and have stayed in much less expensive places all over the world and never was it this bad

Not good at all. Too much noise and the people were not accommodating.

Room had no hot water and after been moved to a different room the water was hot for a second.

very pleasant, nice food, helpful staff. close to Lanseria airport. Appears to be used more for conferences as we appeared to be the only family there

No still water, food was poor (and expensive). As far as the room goes: No lamp shades on the side table lamps, plugs with open wires, shower door falling off. Not a great experience, wouldn't ever go back.

Coming from a hospitality background this is not a 4 star property *You can literally just drive in and out. At 21h30 to found the guard sleeping. *Nothing was explained on check in, besides the room and breakfast. no id was asked. *Parking is on lawn *Internet was very weak. *The set up is great but its run down, staff are not trained. management are failing. *Room looked clean when entering: -bath tub had some sort of dirt which we noticed in the morning more dirt had came. -Shower tiles can be cleaner (mould in the corners) -soap is a big problem ( found soap by the toilet wall, shower head pipe) -floors had some sort of crumbs? -The sliding door nearly fell out -AC did not work properly -Tv only has 8 channels? -the bathroom door didn't close Breakfast was quite sad: everything is laid out, no signage, no glasses, no waiters. You would read this review and say why did I not complain about all of this to the manager to fix, but this is the type of stay I got for the money I spent and it was my wife's birthday and I wouldn't want to spoil her day.

Check in was quick and friendly. the room was clean and tidy. I had breakfast very early and the staff were happy to accommodate me.

There was water outages on the first 3 days and warm water was also a scarcity which was not nice in the cold weather. There is also no Internet in the rooms.

The Hotel needs a Maintainance Manager to oversee the chalets as they are in astate of dis repair. otherwise it is a great place to stay