O toto ubytování je velký zájem!
Dnes rezervováno 12 cestovateli.
Oceněno cestovateli Agoda jako nejlepší volba roku 2024.

Přednostní ubytování Agoda je ověřené ubytovací zařízení, které splňuje určité požadavky a se kterým portál Agoda dlouhodobě spolupracuje.
Každé hvězdičkové hodnocení je poskytováno objektem jako vodítko týkající se komfortu, zařízení a vybavení, které lze očekávat





Bezplatná wi-fi
parkoviště
wellness
nonstop recepce
fitness centrum
restaurace
Happy hour
zábavní park
Dnes rezervováno 12 cestovateli.
Založeno na 15 846 ověřených recenzích
9,0
9,0
8,9
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Dopravní možnosti
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KTM Train Station - Setia Jaya je ve vzdálenosti 1.37 km
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Mydin Persiaran Subang Permai Station je ve vzdálenosti 1.99 km
Skóre hodnocení lokality
There are 110 places in walking distance!
| Poměr cena/kvalita | 8,4 |
| Vzdálenost od centra | 20km |
| Hodnocení umístění | 9,0 |
| Nejbližší letiště | Letiště sultána Abd al-Azíze Šáha (SZB) |
| Vzdálenost od letiště | 8,7 km |
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Skvělé
Výhled: Město
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Vynikající
Výhled: Park
Výhled: Venku
Výhled: Město
2 pokoje
2 koupelny
Výhled: Park
2 pokoje
2 koupelny
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Výhled: Město
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Výhled: Bazén
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Výhled: Město
Sunway Resort Hotel nabízí celé spektrum zábavních možností, jako jsou aquapark a bowlingová dráha, takže během pobytu se rozhodně budete skvěle bavit.
Během dovolené s rodinou mohou i vaše děti využívat zábavu ve sportovních a rekreačních zařízeních, které Sunway Resort Hotel nabízí (např. dětské hřiště).
Během pobytu v hotelu Sunway Resort Hotel si užijte noční zábavu, kterou nabízí Club 9 Pool, Little Bally Cafe a Mark's Place, a poznávejte zdejší noční život naplno.
V hotelu Sunway Resort Hotel se mluví až 6 jazyky. K nim patří populární jazyky jako angličtina a čínština (mandarínština) v zájmu hostů, kteří budou v tomto ubytovacím zařízení bydlet. Podívejte se do sekce Mluvené jazyky, kde je v části Vybavení a zařízení uvedeno, které další jazyky jsou v tomto ubytovacím zařízení podporovány.
V hotelu Sunway Resort Hotel se nabízí 4 a mezi přijímané karty patří například hotovost, MasterCard, American Express a Visa.
Ověření hosté na pracovní cestě, kteří se ubytovali v hotelu Sunway Resort Hotel, mu dali průměrné hodnocení 8.4. Podrobnosti o zákaznických hodnoceních a jejich komentářích zjistíte vyfiltrováním určitého typu ověřených cestovatelů v sekci hodnocení.
Rodiny se staršími dětmi, které se v minulosti ubytovaly v hotelu Sunway Resort Hotel, mu daly průměrné hodnocení 8.7. Podrobnosti o zákaznických hodnoceních a jejich komentářích zjistíte vyfiltrováním určitého typu ověřených cestovatelů v sekci hodnocení.
Místní návštěvníci, kteří se v minulosti ubytovali v hotelu Sunway Resort Hotel, mu dali průměrné hodnocení 9.2. Podrobnosti o zákaznických hodnoceních a jejich komentářích zjistíte v sekci hodnocení.
Naše praktická nabídka pro pořádání akcí dělá z hotelu Sunway Resort Hotel ideální místo pro pořadatele setkání jako konference a schůze. Toto ubytovací zařízení nabízí prostory jako 60 zařízení a může pojmout až 300 lidí. Dostupné možnosti, které zahrnují třeba projektor / LED displej, navíc pomohou k tomu, aby byla vaše obchodní schůzka úspěšná.
Nejbližší letiště je Letiště sultána Abd al-Azíze Šáha. Nachází se 9.0 km od hotelu Sunway Resort Hotel.

Luxusní pobyt v Sunway Resort Hotel v Kuala Lumpur
Objevte kouzlo luxusu v srdci Kuala Lumpur v pětihvězdičkovém Sunway Resort Hotel, který byl naposledy renovován v roce 2021. Tento moderní hotel, nacházející se pouhých 20 kilometrů od centra města, nabízí ideální útočiště pro ty, kteří hledají pohodlí a elegance. S vynikající polohou, která je vzdálena pouze 45 minut od mezinárodního letiště, je Sunway Resort perfektní volbou pro cestovatele, kteří chtějí prozkoumat krásy Malajsie, aniž by museli obětovat svůj komfort.
Sunway Resort Hotel se pyšní celkem 460 prostornými a stylově zařízenými pokoji, které jsou navrženy tak, aby splnily všechny vaše potřeby a přání. Pro rodiny s dětmi je zde skvělá zpráva – děti ve věku od 3 do 11 let mohou zůstat zdarma, což činí tento hotel ideálním místem pro rodinnou dovolenou. S možností přihlášení od 15:00 a odhlášení do 12:00 si můžete naplno užít svůj pobyt a všechny luxusní služby, které Sunway Resort nabízí.
Zábavní zařízení v Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur nabízí svým hostům široké spektrum zábavních zařízení, které zaručují nezapomenutelný pobyt. Mezi nimi se nachází rozmanité obchody, kde si můžete zakoupit vše od módních doplňků po místní speciality. Navštivte stylový salon, kde si můžete dopřát relaxaci a péči o sebe, ideální po dni plném objevování města nebo po intenzivním tréninku v hotelovém fitness centru.
Nezapomeňte se zastavit v dárkovém a suvenýrovém obchodě, kde si můžete pořídit jedinečné památky, které vám připomenou váš pobyt v Malajsii. Ať už hledáte něco pro sebe nebo pro své blízké, tento obchod nabízí široký výběr originálních výrobků, které zachycují kouzlo místní kultury. Sunway Resort Hotel je tak ideálním místem pro ty, kteří chtějí spojit odpočinek s nákupy a zábavou.
Sportovní zařízení v Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur je ideálním místem pro všechny, kteří chtějí spojit odpočinek s aktivním životním stylem. Hotel nabízí moderní fitness centrum, které je vybaveno nejnovějšími trenažéry a zařízeními pro posilování. Hosté mohou využít různé kardio stroje, volné váhy a skupinové lekce, které jim pomohou dosáhnout jejich fitness cílů v příjemném a motivujícím prostředí.
Pro ty, kteří hledají zábavu a soutěživost, je k dispozici bowlingová dráha, kde si mohou hosté užít příjemné chvíle s rodinou a přáteli. Bowling je skvělý způsob, jak se odreagovat a strávit čas společně. A pokud máte chuť na vodní radovánky, hotel se pyšní také fantastickým vodním parkem, který nabízí množství skluzavek a bazénů pro všechny věkové kategorie. Tento vodní park je ideálním místem pro rodiny, které si chtějí užít slunečné dny a osvěžující zážitky, a to přímo v areálu hotelu.
Pohodlí a služby na Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur je ideálním místem pro ty, kteří hledají maximální pohodlí a bezstarostnost během svého pobytu. S 24hodinovou pokojovou službou si můžete vychutnat lahodná jídla a nápoje přímo z pohodlí svého pokoje, ať už je den nebo noc. Pro hosty, kteří si chtějí udržet svůj šatník v perfektním stavu, hotel nabízí služby praní a sušení prádla, včetně expresního čištění, takže se můžete soustředit na to, co je skutečně důležité – užít si svůj čas v Kuala Lumpuru.
Bezpečnost a pohodlí jsou na prvním místě, a proto hotel nabízí bezpečnostní schránky pro ukládání cenností a concierge služby, které vám pomohou s plánováním aktivit a výletů. Wi-Fi připojení je k dispozici ve veřejných prostorách a zdarma ve všech pokojích, což vám umožní zůstat v kontaktu s přáteli a rodinou. Navíc, přístup do exekutivního salonku vám poskytne další úroveň luxusu a pohodlí, zatímco každodenní úklid a úschovna zavazadel zajistí, že váš pobyt bude co nejpohodlnější.
Doprava a parkování v Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur nabízí široké spektrum dopravních služeb, které zajišťují pohodlný a bezstarostný pobyt pro všechny hosty. Pro ty, kteří přilétají letadlem, je k dispozici služba transferu z letiště, která vás bezprostředně dopraví do hotelu a zpět, což vám ušetří čas a námahu. Navíc, hotel nabízí možnost rezervace různých zájezdů a výletů, což vám umožní objevovat krásy Kuala Lumpur a okolí s profesionálními průvodci.
Pro pohodlné parkování je v hotelu k dispozici valet parking a také prostorné parkoviště přímo na místě. Hosté, kteří přijedou vlastním vozem, mohou využít parkoviště, avšak je třeba mít na paměti, že se vztahují poplatky za parkování. Pro snadný pohyb po městě můžete využít také taxi službu nebo hotelový shuttle service, který vás zaveze na vybraná místa v okolí. S ticket service si navíc můžete snadno zakoupit vstupenky na různé akce a atrakce, což vám zajistí bezproblémové plánování vašeho volného času.
Luxusní vybavení pokojů v Sunway Resort Hotel
V Sunway Resort Hotel v Kuala Lumpur se můžete těšit na pokoje, které jsou vybavené vším, co potřebujete pro pohodlný a relaxační pobyt. Každý pokoj je klimatizovaný, což zajišťuje příjemnou teplotu po celý den. Pro váš maximální komfort jsou k dispozici také župany, které vás přenesou do světa relaxace. Každé ráno dostanete denní noviny, abyste byli informováni o aktuálním dění, zatímco si vychutnáváte inhouse filmy na televizoru s kabelovými/satelitními kanály. V pokoji najdete minibar a ledničku, které vám umožní mít vždy po ruce osvěžující nápoje a pochutiny.
Pokoj nabízí také balkon nebo terasu, kde si můžete užít čerstvý vzduch a krásné výhledy. Pro milovníky kávy a čaje je k dispozici kávovar a čajník, spolu s complimentary instantní kávou a čajem, abyste si mohli vychutnat svůj oblíbený nápoj kdykoliv během dne. V koupelně najdete kvalitní toaletní potřeby, fén na vlasy a měkké ručníky a ložní prádlo, které přispívají k vašemu pohodlí. Ať už se rozhodnete relaxovat v odděleném obývacím pokoji nebo si užít klidný spánek za blackout závěsy, Sunway Resort Hotel vám nabízí nezapomenutelný zážitek.
Gastronomické zážitky v Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur nabízí svým hostům široké spektrum gastronomických zážitků, které uspokojí i ty nejnáročnější chuťové pohárky. V hotelovém restaurantu si můžete vychutnat lahodné pokrmy z místní i mezinárodní kuchyně, které jsou připravovány z čerstvých surovin a s maximální péčí. Každé ráno se podává bohatý snídaňový bufet, kde si můžete dopřát vše od tradičních malajských specialit po kontinentální snídaně, což je ideální způsob, jak začít den plný objevování Kuala Lumpur.
Pro ty, kteří preferují pohodlí svého pokoje, je k dispozici 24hodinová pokojová služba, která vám přinese vaše oblíbené jídlo přímo do vašeho apartmá. Pokud hledáte příjemné místo na odpočinek s šálkem kvalitní kávy, navštivte hotelovou kavárnu, kde si můžete vychutnat široký výběr nápojů a dezertů v útulném a přátelském prostředí. Sunway Resort Hotel je tak ideálním místem pro všechny milovníky dobrého jídla a příjemné atmosféry.
Typy pokojů v Sunway Resort Hotel
Sunway Resort Hotel nabízí širokou škálu pokojů, které uspokojí potřeby každého hosta. Mezi elegantní možnosti patří Business Suite o rozloze 40 m² s jednou manželskou postelí, ideální pro pracovní cestující. Pro rodiny a skupiny jsou zde Family Fun Suite a Family Terrace Room, obě s prostornými 45 a 55 m² a dvěma královnami postelemi. Pro ty, kteří hledají více luxusu, je zde Executive Suite s 58 m² a jednou manželskou postelí, nebo Premier Suite o velikosti 80 m². Pokud toužíte po opravdu výjimečném zážitku, Presidential Suite s úctyhodnými 212 m² a kombinací jedné manželské a dvou jednolůžkových postelí je dokonalou volbou. Sunway Resort Hotel také nabízí One Bedroom Villa a Two Bedroom Villa pro ty, kdo preferují soukromí a prostor. Každý pokoj je navržen tak, aby poskytoval pohodlí a styl, ať už si vyberete Deluxe Room, Grand Deluxe nebo Club Room s různými konfiguracemi postelí.
Jak se dostat z letiště k Sunway Resort Hotel v Kuala Lumpuru
Dostat se ze dvou hlavních letišť v Kuala Lumpuru, mezinárodního letiště Kuala Lumpur (KLIA) a letiště Subang (SZB), k Sunway Resort Hotel je snadné a pohodlné. Pokud přiletíte na KLIA, můžete využít vlakové spojení KLIA Ekspres, které vás doveze na stanici KL Sentral v centru města. Odtud můžete přestoupit na vlak KTM Komuter, který vás zaveze na stanici Batu Tiga, odkud je to už jen krátká jízda taxi nebo rideshare aplikací do hotelu. Celková doba cesty činí přibližně 1,5 až 2 hodiny, v závislosti na čase čekání na přestupy.
Pokud přistáváte na letišti Subang, cesta k Sunway Resort Hotel je ještě rychlejší. Z letiště můžete využít taxi nebo rideshare služby, které vás zavezou přímo k hotelu za přibližně 30 minut. Tato možnost je ideální pro ty, kteří hledají rychlý a pohodlný způsob, jak se dostat do svého ubytování. Sunway Resort Hotel se nachází v srdci zábavní čtvrti Bandar Sunway, poblíž populárního vodního parku Sunway Lagoon a nákupního centra Sunway Pyramid, což z něj činí skvélé místo pro rodinnou dovolenou nebo romantický víkend.
Okolní atrakce a pamětihodnosti Sunway Resort Hotel
Sunway Resort Hotel se nachází v bezprostřední blízkosti mnoha zajímavých míst, která zaručují zábavu pro celou rodinu. Nedaleko se nachází ikonický Sunway Lagoon Theme Park, kde si můžete užít vzrušující vodní atrakce a zábavní parky. Pro rodiny s dětmi je ideální Kid's Playground & Family Park, který nabízí bezpečné a zábavné prostředí pro nejmenší. Pokud hledáte klidnější místo k odpočinku, Subang Lake je perfektní volbou pro procházky a pikniky. V blízkosti se také nachází Klinik Sri Subang a Sunway Medical Centre pro případné zdravotní potřeby. Tyto atrakce a služby činí Sunway Resort Hotel ideální základnou pro objevování všech krás Kuala Lumpur.
Dopravní možnosti v okolí Sunway Resort Hotel
Sunway Resort Hotel v Kuala Lumpur se pyšní výbornou dostupností veřejné dopravy, což z něj činí ideální místo pro objevování města. Pouhých pár minut od hotelu se nachází stanice Setia Jaya KTM, která nabízí pohodlné spojení s hlavními částmi Kuala Lumpur. Tato železniční stanice je skvělým výchozím bodem pro všechny, kteří chtějí prozkoumat město, a to jak místními, tak meziměstskými vlaky. Díky pravidelným spojům si můžete snadno naplánovat své cesty a užít si vše, co Kuala Lumpur nabízí.
Kromě železniční dopravy je v blízkosti hotelu také skvělá síť autobusových linek, které vás zavezou do různých částí města. Veřejná doprava je zde dobře organizovaná a cenově dostupná, což usnadňuje pohyb po Kuala Lumpur. S možností snadného přístupu k dopravním uzlům a zajímavým turistickým atrakcím je Sunway Resort Hotel ideální volbou pro ty, kteří chtějí zažít město naplno a bez stresu.
Cenová dostupnost v Sunway Resort Hotel: Luxus v Kuala Lumpur
Sunway Resort Hotel v Kuala Lumpur se pyšní průměrnou cenou pokoje 212 dolarů, což jej řadí mezi vyšší třídu hotelů v této pulsující metropoli. Tento hotel nabízí nejen komfortní ubytování, ale také širokou škálu služeb, které zaručují nezapomenutelný zážitek pro hosty. Jeho výjimečná poloha v blízkosti zábavních a nákupních center, jako je Sunway Lagoon a Sunway Pyramid, z něj činí ideální volbu pro ty, kteří hledají kombinaci relaxace a zábavy.
Pro srovnání, průměrná cena hotelového pokoje v Kuala Lumpur se pohybuje kolem 75 dolarů. To znamená, že Sunway Resort Hotel nabízí o něco dražší, ale přitom velmi hodnotné ubytování, které se vyplatí pro ty, kteří si chtějí dopřát luxus a pohodlí. Vzhledem k široké škále nabízených služeb a atrakcí, které hotel nabízí, je jeho cena více než oprávněná. Při pobytu v tomto hotelu si hosté mohou být jisti, že dostanou nejen vysoce kvalitní služby, ale také nezapomenutelné zážitky.
Pozitivní recenze na Sunway Resort Hotel
Sunway Resort Hotel se těší vynikajícímu hodnocení od svých hostů, kteří se k němu rádi vracejí. Zákazníci chválí bohatou a chutnou snídani, která je pro ně nezapomenutelným zážitkem. Mnozí hosté vyzdvihují krásu hotelu, přátelskou atmosféru a úžasné vybavení bazénu, které přispívá k jejich pohodlnému pobytu. Čisté a dobře vybavené pokoje, spolu s ochotným a vstřícným personálem, dělají ze Sunway Resort Hotel ideální volbu pro každého, kdo hledá relaxaci a komfort. Hosté se shodují, že se sem určitě vrátí, což svědčí o kvalitě služeb a celkovém zážitku, který hotel nabízí.
Vynikající hodnocení Sunway Resort Hotel
Sunway Resort Hotel se pyšní vynikajícími celkovými hodnoceními, která odrážejí jeho vysokou kvalitu a skvělou úroveň služeb. S průměrným hodnocením 8.7 a výjimečnými výsledky v kategoriích jako jsou zařízení (8.9) a čistota (8.8), je tento hotel ideálním místem pro každého, kdo hledá komfortní a příjemný pobyt. Hosté si také pochvalují výbornou polohu (8.9), která umožňuje snadný přístup k atrakcím Kuala Lumpur, a výbornou úroveň obsluhy (8.7), která zajišťuje, že se každý cítí vítán a pohodlně. Sunway Resort Hotel je tak skvělou volbou pro ty, kteří chtějí zažít nezapomenutelný pobyt v Malajsii.
Skvělé9,0
Zařízení
Vynikající9,0
Poloha
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Můžete se ubytovat s dětmi jakéhokoli věku.
Všechna hodnocení na stránkách Agoda jsou od ověřených uživatelů, kteří nejprve musí v daném ubytovacím zařízení pobývat. Hodnocení jsou tedy vždy autentická.
Podle ověřených zákazníků

Skvělé
10 nejnovějších ověřených hodnocení, která ubytovací zařízení obdrželo
Nejnovější
Služba
Lokalita
Čistota
Snídaně
Vybavení pro děti
Rodina
Pohodlnost pokoje
Bazén
Přihlášení
Stayed for 2 nights w my family of 4. We got a little cheated by the Agoda photos and booked a club room, thinking there's a sofa bed for my daughter but turned out there's only a king bed and they apparently do not provide additional beds. This is my fault for the room booking blunder so am not faulting the hotel for this. Our hotel booking had some issues at check in (hotel couldn't find my Agoda booking on their list). But nonetheless it was sorted out very quickly. Rooms were fantastic. Clean and comfortable. The only thing was the bad sound proofing as I could literally hear next door's conversation in the middle of the night lol. Breakfast was really a nice spread. There's even a kids section for children to take for themselves. The club lounge was cosy, and there's also kids club for children to spend some time there. Swimming pool was fun -- 2 pools at different levels (1 for kids with slides, 1 regular pool). Overall a very premium stay at a premium price for sure.
Dear Cinthia, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Great service, early check in was available upon arrival and she even gave us a club floor room for the view of Sunway Lagoon (without the privileges). Prepare RM6/Night for hospitality tax either cash or card. There was a welcome drink area which made it easy to keep the kids occupied during check in. The kids loved Waterventure level 5 but it's below knee level. The only reason I detracted a star was the Adult pool was closed for more than 2 days due to a technical issue causing filtration/cleanliness issues. They were busy cleaning it throughout the stay and this wasn't informed during check in, only on the screen when we got to the room. Which meant I didn't get to swim at all, since the kids pool is really purely for young kids. The room itself was fantastic with auto blinds, lights + universal power points bedside, stand alone tub and Japanese bidet+heated seat toilet. Clean and great sleep, no noise. Room service was prompt & professional. I did not like their teacups - couldn't make myself a decent cup of coffee nor tea, despite the nespresso capsules due to shallow hard-to-grip teacups & they can't send mugs to your room because they don't have any!! I would expect better teabags for the price but everything else was great incl gym + water in gym.
Dear Isobel, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
I made my booking two weeks in advance and clearly mentioned that we were celebrating our anniversary, along with a request for a complimentary cake. A week before our stay, I sent an email to reconfirm. Three days prior, I also reached out via Hey Sunway WhatsApp. However, upon check-in, there was no cake prepared for us. I informed both Hey Sunway and the receptionist again during check-in. Unfortunately, we waited until checkout and still did not receive the cake. We came to this hotel specifically to celebrate our anniversary, so it was quite disappointing that the request was not fulfilled despite multiple confirmations. On a positive note, the room was comfortable and everything was in good condition. The pool was great, and the kids had so much fun. Breakfast had a wide variety of choices and tasted good. Overall, the stay was pleasant, but the lack of follow-through on the anniversary request was disappointing.
Dear Norazwan, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Stayed 3D2N during CNY after several reviews from the KOLs and online posting for it's kids friendly facilities and top notch services. Have put a high hope but its kinda disappointing though. Reception service is poor with no one attending at the lobby when we arrived. The front office seating is not comfortable for guest, the staff does not explain on the facilities available e.g. I was not informed that I can opt to choose the breakfast venue either buffet or Ramsay course menu during the check-in, until the next day i have to ask Hey Sunway only i know about it. The kids wonderland was another disappointment, there is nothing to play around except for the small ball pit and coloring paper which u have to asked for it. The PS5 only have 1 controller and 1 game, no one attending except for the staffs who are playing on their phones or taking nap. There is a staff shouting at my 4yo girl who is trying to open the fridge while i was asked to fill in the google attendance form which makes me felt unwelcome. The entry is free but a reminder to other guest, your kids have to wear the anti-slip socks before entering, else you have to purchase the socks from them, RM10/sock. The buffet breakfast spread was quite decent, just that they are very on time to close once the clock touch 10.30am. I saw other guest was still selecting the meal and the staff have straight clearing their station without any sense of hospitality. The room ventilation is not good which causing me and my husband feeling unwell until the checkout day. The only plus points are the location and the waterpark which my kids enjoyed the most. But that's all, with the same value, i may get better services in other hotel elsewhere. Will never come back again.
Dear Mayvis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
Our stay at Sunway Resort Hotel was absolutely amazing from start to finish. The hotel itself is beautiful, clean, and luxurious, with exceptional service from all staff. The facilities are outstanding and there is so much to do — from the resort amenities to the direct access to Sunway Lagoon and the mall, everything is conveniently in one place. The atmosphere is vibrant yet relaxing, making it perfect for families, couples, or even a short getaway. One thing is certain: you definitely need more time in Kuala Lumpur to fully enjoy everything Sunway Resort and the surrounding area have to offer. Highly recommend this hotel — it truly elevated our KL experience and we can’t wait to return. 🌴✨
Dear Miro, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
We booked 4 rooms for a 2-night stay and were quite disappointed with the service, especially considering the room rate of ***++ per night, per room. 1) Poor handling of a simple request I called to check whether we could store a birthday cake. I was told to go to Sunset Terrace, but when I got there, the staff said the chiller was full and asked me to go to the lobby reception instead. At the reception counter, the staff told me their chiller was not working and the way she responded clearly showed she wasn’t interested in helping. As someone who works in customer service, I believe that’s not the right way to handle guests. Thankfully, one staff member, ***, noticed the situation and stepped in to help solve the problem. I truly appreciate his kindness and proactive attitude — thank you, ***! 2) Room cleaning issue There was also no room cleaning done until we called to request it. Earlier around 12pm, I told the housekeeping staff to come back in an hour, but when we returned from shopping, the room was still not made up. When we called to check, the response we got was, “Did you ask us to make up the room?” We were speechless — isn’t room cleaning supposed to be a basic service without needing to request it? 3) Breakfast service error at Gordon Ramsay Bar & Grill We had breakfast at Gordon Ramsay Bar & Grill, which serves hotel guests. We ordered two orange juices and one mango juice, but the staff couldn’t even differentiate between the two. When the staff served the drink to my niece, I specifically asked him to confirm that it was mango juice. He confidently said yes — but it turned out to be orange juice. Fortunately, my niece is not allergic to orange; otherwise, the outcome could have been serious. This is a very careless mistake, especially in a hotel of this standard. Overall, these experiences were very disappointing and far below expectations, especially when we booked four rooms for two nights at such a high price. I sincerely hope the management will take these issues seriously and improve staff training, communication, and overall service quality to ensure a safer and better experience for future guests.
Dear Alexis, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We stayed at Sunway Resort Hotel for 3 days and 2 nights and booked 2 Deluxe rooms as we are a big family of 7 (kids aged 17, 15, 9, 6, and 5). We requested connecting rooms, and the hotel provided them as requested, which made our stay very comfortable. The rooms were clean and suitable for families. All the staff were very friendly and helpful, especially the breakfast staff, who were attentive and welcoming. Breakfast was enjoyable. Overall, we had a pleasant stay and would recommend this hotel for families. We would stay here again. Pros: Connecting rooms provided as requested Friendly and helpful staff Great breakfast service Family-friendly hotel Cons: None
Dear FADLI, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
First time here, and already start to love this hotel. Everything is great and comfortable for family. The only downside is the baby crib is unavailable due to high demand, hopefully hotel will increase the quantity as most customer visit with young kids
Dear Khaw, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Definitely family kid environment A lot of Muslims though so I would have chosen another location Room service took 30 to 45 minutes, even for a spoon or bottle opener Staff were slow and ignorant when you stood there waiting, good way to lose money for the business so I went to the shopping mall Gordon Ramsay restaurant is exceptional however he prides in no food wastage and uses a whole beef filet to provide one carved slice and they waste the rest Food & cocktails was good though Not food cost effective with all that Gordon Ramsay commercialism Still the hotel was exceptionally clean And definitely a kid hotel
Dear Emma, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
⭐️⭐️⭐️⭐️⭐️ I absolutely loved my stay here! The staff were warm, welcoming, and always ready to assist with a smile. The room was clean, comfortable, and well-maintained, making it a perfect place to relax. I really appreciated the little details and thoughtful touches that made the experience even more enjoyable. The location was convenient, and the overall atmosphere was so pleasant that I felt right at home. I would definitely recommend this hotel to anyone looking for a wonderful stay, and I can’t wait to come back again!
Dear AZZA, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Room is fantastic, clean & super spacious. Highly recommended as it's very accessible to Sunway pyramid shopping mall & Sunway Lagoon. The swimming pool facilities is great too as there is seperate for Adults & kids. Breakfast buffet spread is awesome with alot of good food. Only eerie incident encountered on the very 1st night when someone knocking at my room door twice nearly to 1am midnight. Checking on the peephole a housekeeping staff standing outside my door with holding bed linens which I did not requested at all. Don't dare to open the door especially during that midnight hours! And on my 3rd day both my keycards got blocked and not able to access my room. The frontline staffs all is very nice.
Dear Suhaila, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
The hotel itself is very convenient, easy access to shopping malls, sunway lagoon theme park and there are cafes / restaurants nearby! We were in room 1210, very spacious and has bathtub! All toiletries are made available upon arrival! Floor staff and Manager Zitun have made our stay so pleasant & comfortable. We would like to stay here again for sure! Oh did we mention, the pool amenities are also a hit with our son! The lifeguards on duty are also proactive keeping everyone safe! Well done Sunway Resort Hotel.
Dear Norainni, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Overall staff are very courteous and fast during check in. However when we enquire on the cost for breakfast per pax for senior citizens (bf not included during booking) we were asked to go to 1st floor to enquire. Surprised that reception do not know a simple enquiry that needed us to enquire ourselves. The next day we left our room at 10am and when we arrive back to our room at 4pm it was not cleaned. Luckily the staff was cleaning another room next our ours and when we enquire, we were told our room will be next . Overall hotel is nice everything is available next to a shopping mall . We will still come back again and recommend to our friends in future .
Dear Han, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel
We just checked out of Sunway Resort Hotel, and overall, it was a lovely and memorable stay—with some luxe touches, family-friendly perks, and a few quirks you should know about. First off, Sunway Resort is the most expensive among the Sunway hotels in the area, and honestly, we chose it only because it’s the only one that gives access to both the private pools /waterpark on Level 5 and Level 1. The other hotels under the same group don’t include that access, so if you’re booking this one, just know you’re paying for the privilege. A big shoutout to the kind gentleman at check-in who gave us a balcony room—what a win! The view was stunning, directly overlooking WaterVenture and Sunway Lagoon. It was the perfect backdrop, especially in the mornings and at sunset. Bonus: daily parties at 4.30pm - 5.30pm as they blast party music from the wave pool. We had a twin room, which came with small single beds—so not ideal if you’re sharing a bed with your kids. But the room itself was super cozy, filled with ambient lighting, a generous long table, and lots of pillows. I only discovered the movie selection on the TV the next day—so don’t miss out on that feature early! The shower pressure and temperature were fantastic, and the Balmain toiletries were such a luxurious touch. Housekeeping was excellent, and the room temperature was always pleasant (unless you leave the balcony door open—it’ll automatically switch off). Now, a few things to take note of: The balcony door doesn’t shut from the outside, so I had to wedge a chair to get the AC to come back on. The bathroom had no lock, which was awkward, especially with kids around. The distance from the lift to our room was looong—understandable since we had a view, but just be prepared to walk, especially with tired little feet. Noise from the waterpark/outside does carry into the room, so light nappers beware. The breakfast was way too expensive, so we opted out. You’re better off exploring nearby food spots unless it’s included in your stay. No sunscreen provided by the pool, which was a real miss for a resort-style hotel. With all that sun and pool time, having sunscreen available would’ve been a thoughtful, practical touch. Despite these quirks, the pool access alone made the stay worth it—my kids had the best time at both pools. And the lobby is absolutely gorgeous, giving the whole place a grand, luxurious feel. Check-in was smooth (via Agoda, no deposit needed), though I accidentally double-paid the tourism tax—so just flag that when you check in. All in all, Sunway Resort Hotel is a splurge, but if you want those amazing pool and waterpark privileges, plus a cozy room with stunning views and luxe touches, it’s worth it. Just come prepared—with your sunscreen, comfy walking shoes, and a plan for breakfast.
Dear Aniza, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We have shared your feedback with the appropriate hotel team for improvements. We look forward to welcoming you back to Sunway City in the near future! Best Regards, Management of Sunway Resort Hotel
Sunway Resort Hotel is hands down the best place I’ve ever stayed in Malaysia! We visited last year, and it was such an incredible experience that we had to return. The hotel combines luxury, comfort, and excitement in a way that leaves both adults and kids thoroughly entertained. The rooms are spacious, beautifully designed, and well-maintained, offering a perfect retreat after a day full of activities. The service is top-notch, with staff going above and beyond to make your stay special. What truly sets this place apart is its proximity to the Sunway Lagoon theme park. My kids could never get enough of it! From thrilling water rides to animal encounters, it’s a paradise for families. The hotel even provides seamless access, making it so convenient. Dining options are exceptional, with a variety of cuisines to satisfy every palate. The breakfast spread is particularly noteworthy—so many choices to start your day on a delicious note. Sunway Resort Hotel truly offers an unforgettable experience for families. Whether you’re looking to relax or embark on an adventure, this is the place to be. Can’t wait to visit again!
If you have kids, this place is the ONE! The waterplay/pool is enough for my kids. The room was clean and spotless! The bathroom was so boujee i love it! They even provided balmain toiletries?! they had kids toiletries upon request as well. Breakfast was okay, the selection wasnt fantastic but acceptable. They had kids dining area which we love and was easy for our kids to eat on their own. The room was spacious for the 4 of us. It was near the sunway pyramid mall which had almost everything. A good place to unwind and relax. I will definitely come back as my kids love it here.
Dear Fatin, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I recently stayed at Sunway Resort Hotel with my two little ones, and it was honestly one of the best family hotel experiences we’ve had! From the moment we stepped in, the hospitality was top-notch — the staff were so welcoming and attentive, making sure we were comfortable, especially knowing I was traveling with kids. The check-in process was smooth, and they even had a small welcome gift for the children, which immediately won their hearts! The room was beautifully designed, spacious, clean, and family-friendly. I loved how thoughtful the layout was — plenty of space for the kids to move around safely without me worrying about sharp edges or clutter. The little touches like kid-sized bathrobes, slippers, and a curated kids’ amenity kit made all the difference.
Dear Nuraina, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
Smooth check in. Room was very clean. There's whatsapp for assistance. Had an upgrade as room has faulty toilet bowl. The response through whatsapp was fast. The receptionist called to inform the change of room. Within 5 mins, the staff came to room to assist with the change. Great spread of breakfast! A variety for children too! Children's pool at level 5 is clean and well maintained!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
I’m so pleased with our stay! From the moment we arrived, the staff were incredibly helpful. The bellboy went out of his way to help us collect our luggage after we accidentally dropped them at Sunway Lagoon Hotel – such a lifesaver when you’re traveling solo with two kids! Check-in was smooth, and we were pleasantly surprised with a complimentary room upgrade. The room was spacious, spotless, and the little touch of complimentary chocolates made us feel so welcome. We spent most of our time at the Water Terrace, and I have to commend the lifeguards – they were attentive, professional, and fully focused on keeping everyone safe. It gave me such peace of mind while the kids played and had the time of their lives. The food was also fantastic, especially the pizza – my kids absolutely devoured it! We only stayed for a short trip this time, but next visit we’ll definitely stay longer so the kids can enjoy the Kids Club too. Highly recommend Sunway Resort Hotel for families – truly one of our best stays!
Dear Siti, Thank you very much for taking the time in sharing your experience with us. Nothing pleases us more than to read that our guests enjoyed their stay experience at Sunway Resort Hotel. We look forward to welcoming you back to Sunway City! Best Regards, Management of Sunway Resort Hotel
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Wi-Fi zdarma ve všech pokojích
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“Good, but need improvement ”
Location: 10/10 A very good location is you’re planning to visit Sunway Lagoon and Sunway Pyramid Mall, the hotel is directly linked to both and you only need to walk around 1 to 2 minutes. However, expect some traffic jams when you trying to get to this hotel from the airport or other areas Environment: 9/10 Upon entrance to the hotel, the lobby smells nice and this is obviously a luxury hotel, everything feels expensive and well decorated. From this hotel, you can have some glances of the Sunway Lagoon park. The provided fruit punch in the waiting area. Minus 1 point because it was quite challenging to find bins to throw your rubbish away, therefore, I saw some people leaving their tissues in the waiting area. Room: 8/10 We had the King Deluxe Room, the room is clean and quite spacious, it is also very luxurious, my son really likes the ambience of the room. However, we could heard some sounds from the elevator area and probably nearby rooms, we would also like to apologize if other rooms could hear us as our son did throw some tantrums during our stay. Our room didnt have any view, when I opened the curtain, we were greeted by view of trees and bushes. Breakfast: 7/10 The queue for the breakfast is quite long, and the queue is mixed up with the people queueing to use the elevator. However, we appreciate the drinks offered while waiting. I could imagine the setting and view of the restaurant to be very beautiful if not so crowded, it’s luxurious and romantic, very classy! The food option is okay, but the taste is not so special. Just an “okay” experience for the breakfast. Customer Service: 4/10 This is the part I couldn’t justify because the customer service here is not up to standard, especially for a luxurious resort like this. The receptionist who checked us in tried to be as professional as he could, but wasn’t welcoming, this is such a huge contrast to another hotel we stayed at in Bukit Bintang area. After checking in, we were not explained about the benefits (like free breakfast, access to Wonderland Explorer, etc), and we were not explained on the check-out time etc, this should’ve been a standard for a 5 stars hotel. The wait for check-out is also very slow, and again, the rest of the staffs do not feel welcoming. Worth for money: 8/10 Although I’m disappointed about the customer service, but I do recommend this place if you’re staying at Sunway area since although it can be pricey to some, the location is very strategic, the ambience and room are very luxurious, and this place is very kids friendly (which makes me more disappointed as this hotel does not have excellent customer service). For the price you pay, you have access to Wonderland Explorer which is a small playground for your kids, and kids pool (I didnt get to use this but probably next time?), and your kids can take their own food during breakfast as they have kids section in the restaurant. Overall, I would still recommend this hotel, but I’m also hoping they would improve their customer service.
Dear Sahira, Thank you for taking the time to share your stay experience at Sunway Resort Hotel. Please accept our sincere apologies for the experience that you have encountered with us. We always strive to provide the best service to our guests. On this occasion, we regret we did not meet your expectations. As a teachable moment, we have shared your feedback with the appropriate hotel team to ensure proper guidelines are in placed to prevent similar issues from occurring in the future. We truly hope that this experience will not keep you from staying with us again in future. We look forward to serving you again soon. Best Regards, Management of Sunway Resort Hotel