Great value for money”

We spent 2 nights with 4 adults and 2 kids in a Family room. The room was spacious and clean. The bathroom got all the facilities we needed and also very spacious. The toilet, shower and the hot spring pool are all located separately. It was good design for a big group of people as we do not have to line up in a long queue for the washroom. Although there was some issues with the air condition in the midnight, the staff came immediately to fix up the issue, really appreciated. The breakfast served tasted very good and have different varieties. The location was very close to convenience store, just took a few minutes walk. The parking was free for all visitors. The roof top provided a great view of Luodong. The only negative side was the small swimming pool. It was so crowded during rush hours. Other than this, I had a pleasant stay there. I will definitely come to visit again next time.

friendly staff ”

10 mins walk to night market, and just near by train station. all staffs are very friendly, and this hotel is kids friendly hotel, suitable can bring your children to stay. each room have hot spring .

Perfect hotel!”

Rooms was superbly comfortable and I got a free upgrade of room due to the celebration of my birthday. Superb view of Luodong town from the rooftop bar and facilities were all new. Bed was comfortable and the breakfast had a huge selection!

Not bad but more of a one-time visit”

Spectacular hotel with good facilities, cozy room design, and in-unit hot spring bath. It's a bit overprice though

Exceptional”

The location is perfect Hot spring is pretty nice Breakfast food is not hot

Excellent”

We’re happy with our stay at Cunycue because of the location, warm and ease to deal with the hotel. We thought they would not allow early check-in but surprisingly, they did! It was really great for us having an early flight and arrival. Thank you for considering this favor and we look forward to staying with you again in the future. And all staffs are really friendly!!!!!!!

There are far better options at this price range”

Near enough to walk to and from the train station and bus transfer depot, though not advisable with heavy luggage or in poor weather. Anyway, the hotel provides free transport on request. But hotel is on the wrong side of the tracks and you have to cross it to get to anywhere interesting. About 10-15 min walk to night market and hotel provides one-way free transport there only at 6pm daily but you have to make your own way back. Large room but the double bed is too small for 2 persons, unless knocking knees the whole night is your thing. Individual wifi transceiver in each room but mine was faulty and a technician had to come and replace a circuit board in the wall. Wifi speed was fast on the first day but slowed to a crawl on the second. Technician who came blamed it on high occupancy, even though almost all the windows were dark and we saw only 2 or 3 other couples during our entire stay. Air condition has heater mode but room was freezing. Technician who came said the heater function is disabled as it would cause the entire floor to heat up. I was dumbfounded. It was winter and 16 degree outside. If they won’t allow heating then, why have this function at all? Staff is friendly but basically useless as they won’t take the initiative to solve your problems or meet your special requests. Fantastic facilities (heated pool and public hot spring bath on 5th floor) but service still not guest centric. The worst hotel experience I ever had in this price range.

Check out takes long time”

Pros: own hot spring in the room Cons: Check-out procedure takes a bit long time

Perfect except too many kids...”

All perfect! except that sometimes feel too many kids. I know it's a nice place for family but for couples, maybe less romantic (if too many kids) 1.our room equipped with bathtub, even could have nano milk bath there! fantastic! and with that nice view outside. our room with a balcony also overlooks city view! 2.location is good , quite quiet not too busy, parking is free 3.service is also perfect! But one thing is that... when I check in, receptionist specially mentioned that wearing slippery will not be allowed to enter rooftop bar and males couldn't enter with short pants. so I went outside to buy a pair of shoes just for that bar. BUT!!!! when I was in that bar, I saw a lot of people wearing slippery and males are wearing short pants!!! feel bad... if can't strictly stick to policy then please don't say that! 4. 1st floor restaurant is also good! highly recommended, particularly for dinner!

Nice resort near Luodong.”

Planned a visit to Luodong, need to stay for one night. This hotel seems quite new, the room size is good with onsen in our room. Location is good, quite close to the night market.

Great Hotel”

A senior desk manager helped us at checkin and booked us on shuttle buses for the following days plans. The Modern Family room was stunning with facilities and view, and served our family of 4 wonderfully- has to have offered the fastest hotel internet in our experience. Buffet meals were diverse and exceptional. Highly recommended.

Exceptional”

One of the best night views in Yilan!

Exceptional”

very good 23F restaurant，friendly staff who are young and learning， gold attitude. shuttle bus to station is a plus. recommend increasing shuttle bus to night market

New room, but some places can be improved”

The room is quite new but the onsen in the room is small. There are quite a few facilities in the hotel, but the facility and the register counters in the hotel give people a feeling that the hotel is not that willing to let the guest freely use the facilities. With the price paid, the service can be improved.

Very good”

Good value for money, room is spacious and nice. Kids area is a great plus! On top of the very large outdoor pool

Nice spa resort”

Went there by private transport so I can't comment on transport connectivity. The hotel is located quite close to their popular local night market, walking there takes about 10 minutes. The hotel room is nice, clean and quiet, perfect for both romantic couple time or family time.

Great location & facilities”

Hotel is located in a great location, friend staff and good facilities. Rooms are decent sized with in room spa. Great for family holiday.

GOOD!!!!!!!!!!”

GOOD!!!!!!!!!!GOOD!!!!!!!!!!GOOD!!!!!!!!!!GOOD!!!!!!!!!!

A nice stay in Yilan”

The hotel itself is clean, spacious, and comfortable. The buffet for breakfast opens until 2pm, which is quite nice. Except that we’ve been waiting for a long time for check-in, we had a great time there at Cuncyue.

Above average”

Elevators are extremely crowded. People have to wait for around 30min to go up/down stairs. The room's insulation is bad. We could hear people talking in the aisle and the noise of air conditioner is loud. Carpet in the rooms is not clean enough. Considering the hotel capacity, the gym and swimming pool are very small so they're full of people all the time. I won't recommend this hotel based on the experiences this time.