Colpetty House

Our stay at Colpetty House was very nice overall. The housekeeper is very sweet and the breakfast was good in comparison to what we received otherwise in Sri Lanka. The room was o.k. not overly clean but thats not what you should expect when holidaying in a normal B&B in Sri Lanka. On the otherhand it was the most expensive stay we had throughout our 2.5 week journey so maybe you could expect more for the money. Would recommend for a young couple that is not very picky.

We booked the penthouse on the top floor with views all over Colombo.Damahdas the old gentleman who was the only staff member we saw was lovely and really looked after us.The room could do with a spring clean with dirty walls etc but the verandah at the top made our trip.Fully functioning kitchen with fridge,kettle etc.There would be better accomodation for the same price I am sure but it suited us for the start of our Sri Lankan trip

Everything related to the facilities, location, money was without any problem although we had some trouble with the AC (not crucial). But staff service was in my opinion inadequate. We had to leave quite early (6:45 am) so we asked previous day for an early breakfast. Staff has no problem with that or at least it seemed so. However next day in the morning there was nobody in the hotel so we did not get the breakfast despite the fact we already paid for it. We faced similar problem also last night when the electricity in our room went off. Again there was nobody in the hotel and nobody even answer the phone call so we had to figured out what was the problem about by ourselves. Terrible staff services.

The hotel is obviously very different from the pictures. My room was super smelly, a lot of moulding. As for the other rooms watch out that some have shared bath which is not at all how it is explained in the hotel description.

We already pre-booked and paid in full online with our credit card weeks before our trip. When we arrived at the hotel around 4pm the manager wasn't in to check us in and left us waiting for 30mins. After 30mins of waiting, we were informed by the clerk that our room had been given to another guest and that their hotel is full for the day. When we asked to speak to the manager, they said the manager was out and will not be coming in for the day. They called the manager repeatedly and informed her about the problem, her name is anushka. She is also the owner of this hotel. She refused to take responsibility or even come to the hotel to handle the situation. During the calls, she kept mocking us and saying it's hilarious and belittling us by asking if we are from the hotel industry and etc. She kept insisting that we should accept the cheaper options of the hotels she offered us or to accept the cheaper amount of cash refund thus giving us a loss and an inconvenient situation. She did not even take into consideration that we were stranded in a foreign country with a limited amount of cash and would be forced now to pay 'walk-in hotel prices' which would be extremely expensive. She also refused to admit her mistake and proceeded to blame agoda for her over booking and hung up. She then began to ignore the calls from her workers and left us waiting in that situation for 3 hours until 7pm. We even requested multiple times to be given a landline or a handphone to contact agoda and they refused to provide us with a phone. It even reached a point where the workers did not know what to do as the manager/owner Anushka was ignoring all the calls and did not show up at the hotel. Before we left she finally called and no resolution was met despite waiting for hours already. In the end, we had to leave as it was getting late and it was raining and we still had to find a place on our own. She did not show any remorse, guilt or compassion towards our situation nor did the workers e

I would recommend Colpetty House to anyone looking for a quiet, clean and cozy place in the heart of Colombo. I stayed there for 2 weeks and felt very much at home. My room was spacious and and equipped with mosquito net, TV, AC, large cupboard and ensuite bathroom. Anushka, the owner of the house, was very sweet and attentive and Pali, the caretaker, looked so well after me. Overall, my stay at Colpetty House was a very pleasant one.

The hosts were really nice, welcoming, proud of and knowledgeable about their country and happy to help with logistics and planning. The room was spacious and clean.

Colpetty House is conveniently located near Galle Face, restaurants, and shopping tucked away in a beautiful residential area amongst the metropolitan. The staff is pleasant and helpful like family and the facility is clean, well maintained, and cozy. I'll definitely be staying here when I return to Colombo.

Location is nice for sightseeing and quiet. Staff service is nice as well.

Great apartment with a big rooftop terrace. The staff was really friendly and helpful. Breakfast was also very good! The place is run by a local family, who speak English very well, but they don't live there. The only negative thing was that we had to move to another hotel because the place was overbooked. The family helped us finding a new hotel for a good price.