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2016

Edsa Shangri-La Manila

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Fantastisk8,6
Baseret på 1018 anmeldelser
87% vil anbefale ejendommen til en ven
Edsa Shangri-La Manila
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8,6 Fremragende gæstebedømmelse
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"Nice hotel good location great staff and food"

James C.Philippines
Swimmingpool
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8,7 Rigtig god placering
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8,7Beliggenhed
  • 300 m til offentlig transport

  • gratis Wi-Fi på alle værelser

  • boblebad

  • sauna

Op til 30% rabat med Agodas medlemstilbud!

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Værelsesvalg
Tower Wing Deluxe-værelse (Tower Wing Deluxe Room)
...
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  • 34 m²/366 ft²
  • 1 king-size seng
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Premiere Suite (Premier Suite)
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  • 67 m²/721 ft²
  • 1 king-size seng
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Horizon City Værelse (Horizon City Room)
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  • 34 m²/366 ft²
  • 1 king-size seng
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Deluxe Garden Wing
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  • 34 m²/366 ft²
  • 1 dobbeltseng eller 1 king-...
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Verificerede kundeanmeldelser

Agoda Anmeldelser (1018)
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Hotellets stand/rengøring8,9
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Beliggenhed8,7
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Service8,7
Værdi for pengene7,8
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12345
10,0
Pilar fra USA
Par
Tower Wing Deluxe-værelse
Boede 2 nætter i november 2017
Wonderful
My favorite place. No other place can compete with Edsa. Shang-ri-la when it comes to their objectives and success to satisfy and exceed expectations of their guests. THE BEST!
Anmeldt 04 november 2017
Dear Pilar, Thank you for taking the time to share your feedback with us. We look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Besvaret 06 november 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
10,0
john fra Filippinerne
Par
Horizon City Værelse
Boede 2 nætter i december 2016
Fremragende
you can never go wrong with shangri la hotels.
Anmeldt 03 november 2017
Dear john, Thank you for taking the time to share your experience with us! We look forward to welcoming you back. Yours sincerely, Amit O General Manager
Besvaret 06 november 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
8,4
Vimaladewi fra Indonesien
Forretningsrejsende
Deluxe Garden Wing
Boede 1 nat i oktober 2017
The Service Can be Better
I stayed at EDSA Shangri-La for a conference. The location is very good, considering that Manila has bad traffic jams nowadays, it will be difficult for us to go around to buy things. EDSA Shangri-La is located not very far from the airport, and there is a big SM Mega Mall shopping center just next to it, so you can buy, eat and do window shopping. It's also connected to Shangri-La Plaza, a higher up shopping center. The food in Shangri-La is very good and delicious. I really enjoyed my breakfast, lunch and snack times during conference. However, there were some disappointing points I had during my stay and all were regarding services to the customer. First, no chairs to sit at the lobby. It is a 5 star hotel, so you expect a nice lobby with some sofa and nice chairs to sit while you wait for your guest or taxi. The big sofas at the lobby were not for free. You have to order something from the cafe if you sit at the sofa. When I asked if there were any chair I can sit while waiting for my taxi, the bellboy pointed to a small alley hidden behind the stairs and main lobby and have only 1 set of sofa and 2 single chairs. Not what I pictured in mind of a nice lobby from a very well known 5 star hotel. Second, I stayed for 2 nights with my friend. The first night was under my friend's name and the second night was under my name. We asked for a same room for 2 consecutive nights so we didn't need to move out our things and check in again. On the 2nd day of our stay, nobody clean our room until 5.30 PM. We need to call the cleaning service to send someone. They just easily said that they will send someone to clean the room without even apologizing or gave us reason why they didn't make up our room yet. By the time they arrived to make up the room, we were getting ready to have dinner, we need to take a bath etc. So I just asked for the cleaning guy to just take out the bins and make up the bed briefly. I hope EDSA Shangri-La can improve their service to the cu
Anmeldt 27 oktober 2017
Dear Vimaladewi, Thank you for taking the time to share your experience with us. We are glad to hear that your stay was generally good. On the other hand, your other observations have also been noted. This will be shared to the department heads concerned so that they may review. Please know that we value guests' feedback as this helps us to continue to improve. Once again, thank you and we look forward to welcoming you again soon. Yours sincerely, Amit O General Manager
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Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
8,0
Sabrina fra Australien
Par
Tower Wing Deluxe-værelse
Boede 1 nat i oktober 2017
Great location
Great location! They allowed us to check in at 12pm at no charge. Hotel staff are nice, except for the guard/security. It was raining hard, and it was around 2am, and we wanted food from outside to be delivered. The concierge told us that once the food has arrived, they will let us know. However the guard was rude. He won’t allow the food delivery guy to come in and made us go out in the rain to get our order in a rude way. We are checked in guest there and we were not even assisted with umbrella! Not good.
Anmeldt 19 oktober 2017
Dear Sabrina, Thank you for taking the time to share your experience with us. Your feedback about our security during this time has been noted. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. We assure you that this has been discussed with our whole team so we can avoid a similar experience in the future. Once again, thank you for your understanding and appreciate your patience with us. We hope you will provide us with the opportunity to redeem ourselves by welcoming you again in the future. Yours sincerely, Amit O General Manager
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Edsa Shangri-La Manila
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6,8
Marifie fra Filippinerne
Familie med små børn
Tower Wing Deluxe-værelse
Boede 1 nat i oktober 2017
Godt
We checked in for the 3rd year straight for my sons birthday. The last 2 years i informed them it was my son birthday and they sent up a cake as a small token for my son to enjoy. This time around, i informed the receptionist upon check in we were there for my sons birthday and he said they send a little something to the room later on in the evening. They must've forgotten because when we arrived to the room the room had been cleaned but no cake or brownies. I called the reception to find out if they were still sending the cake over. They said, what for? I explained to them and had to call 4 different times when finally they sent up a cake at 11pm. The last 2 years we stayed the weekend there for our sons birthday it was already there when we walked in from dinner. This time they forgot. We've stayed at a couple Shangrila resorts and this is probably the first time we didn't feel very special. Last, i found a sock under the bench in the shower. It probably belonged to the guest that stayed in the room before us. The room wasn't as clean as it use to be either. My son loves Edsa Shangrila because of their kids slide and kiddie pool amenities but i'll probably need to insist on staying at the Shangrila at the Fort next year.
Anmeldt 16 oktober 2017
Dear Marifie, Thank you for taking the time to share your experience with us. Please accept our sincere apologies for the inconvenience experienced during your stay. At Edsa Shangri-La, Manila, we pride ourselves in offering the highest levels of care and hospitality to all our guests. It is evident that we have fallen short of the expectation that we have set for ourselves and you are certainly entitled to expect. Please be assured that your feedback will be shared to the team so this does not recur in the future. Once again, we thank you for your understanding and appreciate your patience with us. We hope you will provide us with the opportunity to redeem ourselves by welcoming you again to our hotel in the future. Yours sincerely, Amit O General Manager
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Edsa Shangri-La Manila
1 rejsende syntes denne anmeldelse var hjælpsom. Gjorde du?|
8,0
kok fra Malaysia
Forretningsrejsende
Deluxe Garden Wing
Boede 5 nætter i oktober 2017
Good location
Very comfortable and good service
Anmeldt 16 oktober 2017
Dear kok, Thank you for sharing your experience with us. We are extremely happy that you enjoyed your stay. Your feedback is encouraging as we strive to provide our guests a memorable experience. Once again, thank you for your feedback and we look forward to seeing you again in the hotel. Yours sincerely, Amit O General Manager
Besvaret 26 oktober 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
8,0
James fra Filippinerne
Familie med små børn
Tower Wing Deluxe-værelse
Boede 1 nat i juli 2017
Excellent hotel
Nice hotel good location great staff and food
Anmeldt 13 oktober 2017
Dear James, Thank you for taking the time to share your experience with us. We are delighted to heard that you had an over-all good experience with our hotel. Your feedback is encouraging as we strive to provide our guests a memorable stay. Once again, thank you for your feedback and we look forward to seeing you again in the hotel. Yours sincerely, Amit O General Manager
Besvaret 26 oktober 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
9,6
maria fra Filippinerne
Forretningsrejsende
Deluxe Garden Wing
Boede 1 nat i oktober 2017
Food needs improvement
I do not like the foodp
Anmeldt 13 oktober 2017
Dear maria, Thank you for taking the time to share your experience. Your comment about the food has been noted. At your most convenient time, we would like to request to get further details on which food you found unfavorable. Once again, thank you and we look forward to having you with us again soon. Yours sincerely, Amit O General Manager
Besvaret 26 oktober 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
9,6
Annaliza fra Filippinerne
Familie med små børn
Deluxe Garden Wing
Boede 1 nat i oktober 2017
Fremragende
Great!
Anmeldt 09 oktober 2017
Dear Annaliza, Thank you for the choosing to stay with us! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Amit Oberoi General Manager
Besvaret 11 oktober 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
10,0
Siew fra Singapore
Par
Deluxe Garden Wing
Boede 3 nætter i oktober 2017
Short holiday
It was a pleasant experience to stay at Edsa Shangri-La Hotel. The breakfast (about 40 USD) was too costly for one who ate little for breakfast.
Anmeldt 05 oktober 2017
Dear Siew, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Amit Oberoi General Manager
Besvaret 06 oktober 2017
Edsa Shangri-La Manila
Synes du denne anmeldelse er hjælpsom?|
12345
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