Empress Residence Resort & Spa
Empress Residence Resort & Spa
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7,3
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Empress Residence Resort & Spa

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Baseret på 26 anmeldelserSe hvad gæsterne har sagt
7,7
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Værelsesvalg
Premier Deluxe familie (Premier Deluxe Family)
Premier Deluxe familie (Premier Deluxe Family)
...
  • 72 m²/775 ft²
  • rygepolitik - røgfri værels...
  • 2 enkeltsenge og 1 dobbelts...
Indtast datoer for at se priser
Familie Suite Værelse (Family Suite Room)
Familie Suite Værelse (Family Suite Room)
...
  • Udsigt: Pool
  • 126 m²/1356 ft²
  • 2 enkeltsenge og 1 dobbelts...
Indtast datoer for at se priser
Premier Deluxe Værelse (Premier Deluxe Room)
Premier Deluxe Værelse (Premier Deluxe Room)
...
  • Udsigt: Have
  • 36 m²/388 ft²
  • 1 dobbeltseng
Indtast datoer for at se priser
Suite Værelse (Suite Room)
Suite Værelse (Suite Room)
...
  • Udsigt: Have
  • 88 m²/947 ft²
  • 1 king-size seng
Indtast datoer for at se priser
Familievaerelse To Soveværelser (Family Room Two Bedrooms)
Familievaerelse To Soveværelser (Family Room Two Bedrooms)
...
  • 72 m²/775 ft²
Indtast datoer for at se priser
Superior dobbeltværelse (Double Superior)
Superior dobbeltværelse (Double Superior)
...
  • 36 m²/388 ft²
Indtast datoer for at se priser
Deluxe-dobbeltværelse (Double Deluxe)
Deluxe-dobbeltværelse (Double Deluxe)
...
  • 36 m²/388 ft²
Indtast datoer for at se priser
Superior dobbeltværelse (Double Superior)
Superior dobbeltværelse (Double Superior)
...
  • 36 m²/388 ft²
Indtast datoer for at se priser
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Verificerede kundeanmeldelser

Agoda Anmeldelser (26)Booking.com Anmeldelser (58)
Sortér efter rejsetype
Hotellets stand/rengøring8,5
Faciliteter8,0
Beliggenhed7,3
Værelseskomfort og kvalitet7,2
Service7,9
Værdi for pengene8,0
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Premier Deluxe Værelse
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Viser 19 verificerede gæsteanmeldelser
12
9,6
Lekitha fra Malaysia
Familie med små børn
Premier Deluxe Værelse
Boede 3 nætter i september 2017
Fremragende”
Good Hospitality and very friendly staff. An area to improve could be perhaps, better hot shower as the water was very cold, especially in the morning.
Anmeldt 26 september 2017
We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future. We appreciate you taking the time to provide us with such candid feedback of your stay. Eng SreyMa(Ms)_E-Commerce Clerk
Besvaret 11 april 2018
Empress Residence Resort & Spa
10,0
sanjeev fra USA
Rejsende alene
Premier Deluxe Værelse
Boede 7 nætter i august 2017
7 star amazing service nice pool and spa”
My trip to southeast Asia wonderful experience with empress Angkor residence hotel nice staff amazing breakfast and room service beautiful spa value of my money and time that I enjoy in my vacation time
Anmeldt 26 august 2017
Dear Sanjeev , Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel. We appreciate your loyalty and your continued trust in our hotel and our staff Thank for your value time and staying with us . :) Eng SreyMa(Ms) E-Commerce Clerk
Besvaret 11 april 2018
Empress Residence Resort & Spa
10,0
Mary fra USA
Gruppe
Boede 2 nætter i juni 2017
Fantastic place to stay. We were very well taken care of.”
Pool is beautiful, rooms are very nice, spa was exceptional.
Anmeldt 30 juni 2017
Dear Ms. Mary, Thank you for spending your valued time to share your experience during your stayed in our hotel. Your review is much appreciated. We seek another chance to welcoming you back to our resort in the nearest future. Thank you! Panha (Mr.)
Besvaret 04 juli 2017
Empress Residence Resort & Spa
5,6
Asako fra Cambodja
Familie med små børn
Premier Deluxe familie
Boede 5 nætter i juni 2017
Over gennemsnittet”
Facilities and rooms are good with their prices. It's just too many big group tour people. Not so much for a family guest.
Anmeldt 11 juni 2017
Thank you for choosing to stay with us and I am glad to hear that your stay with us was a memorable one! We look forward to welcoming you back to the hotel in the near future . It brings me a lot of pride and joy to hear that you're an avid fan of our hotel. We appreciate your business, your loyalty and your trust . :) SreyMa(Ms) E-Commerce Clerk
Besvaret 11 april 2018
Empress Residence Resort & Spa
6,8
Ronen fra Singapore
Familie med store børn
Premier Deluxe familie
Boede 3 nætter i januar 2017
Great room in the renovated section, otherwise don't bother ”
I booked a room for 3 nights in the renovated section but when I arrived they said all rooms were fully booked and refused to move us from the old rooms. Old rooms had chipped bathtubs with mold, torn carpets in hallway and dim lighting. Don't bother staying there. New rooms were great but we had a bad bug infestation which we had to take care of ourselves. Killed over 50 bugs on the walls. Nasty. All other guests were mass market tour groups.
Anmeldt 08 januar 2017
Dear Ronen , Thank you for spending your valued time to share your experience during your stayed in our hotel. We are delighted to have your positive review as it is our improvement in term of products and services. Your review is much appreciated and every effort or negative comments from our guest is taken very seriously and the negative issue. You mentioned will be ironed out immediately and apologize for the inconvenience caused. We seek another chance to welcoming you back to our resort in the nearest future. Kind Regards Eng SreyMa_E-Commerce Clerk
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Empress Residence Resort & Spa
5,7
Joseph fra Irland
Par
Boede 1 nat i november 2015
Greatly disappointed ”
Pool area, bed
Atrocious service when we went for dinner. We were directed to sit outside, in darkness, and then given menus to read, but could not as pitch black! Had to ask 4 times for our drinks and they completely forgot our starters!! The breakfast is quite poor for a 5 star, options were not replenished plus no glasses for juice were available. The bathroom in our room was really small, which is ok, but it had no shower curtain so it got soaked. The quality of English of the staff left a lot to be desired for a hotel of a low star level, never-mind one which claims to be a 5 star hotel as the Empress does. To sum up, my fiancé & I were greatly disappointed. Do not expect great things, despite the grandeur of the reception.
Anmeldt 20 november 2015
Dear Joseph , I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. You mentioned will be ironed out immediately and apologize for the inconvenience caused. We seek another chance to welcoming you back to our resort in the nearest future . Kind Regards Eng SreyMa_E-Commerce Clerk
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Empress Residence Resort & Spa
8,7
Roger fra USA
Par
Boede 3 nætter i august 2015
Inexpensive Rooms”
Inexpensive room, friendly staff, free airport transportation
The room was small and a little dated but good value. Mini bar is pricey.
Anmeldt 04 september 2015
Dear Roger , Thank you for your review and We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future. Kind Regards Eng SreyMa_E-Commerce Clerk
Besvaret 09 maj 2018
Empress Residence Resort & Spa
6,7
Zett fra Australien
Rejsende alene
Boede 3 nætter i april 2015
Accomodation”
Staff, Entrance hall, good price cocktails.
I booked under Empress Residence Resort & Spa. But was actually put in old section Empress Hotel rooms (Superior Rooms are not in Residence, so should not be advertised as 5 star). These rooms are not 5 star and not as modern as rooms would be in the Residence section. Example still using old TV's not progressed to Flat screens. I have stayed in better 4 to 4.5 star rooms better than these. But they do have fantastic wood work in rooms, just could do with a minor upgrade.
Anmeldt 28 april 2015
Dear Zett , I hope this notes finds well. We have sent your feedback to the personnel concerned. I apologize for this bad experience. This is very disappointing to hear, but we hope you give us another chance to make it up to you. Please let me know if you want to discuss this . Kind Regards SreyMa Eng (Ms) E-Commerce Clerk
Besvaret 10 maj 2018
Empress Residence Resort & Spa
5,7
Rakchanok fra Thailand
Familie med små børn
Boede 1 nat i januar 2015
bigroom”
bigroom goodlocation nicestaff
it a good location and nice staff
Anmeldt 08 januar 2015
Thank you for your review and We would like to express our sincere thank you for taking your time to share your experience during your stayed. We do appreciate on your comment. We seek another chance to welcome you back to our resort in the near future. Kind Regards SreyMa Eng (Ms) E-Commerce Clerk
Besvaret 10 maj 2018
Empress Residence Resort & Spa
8,3
isabel fra Filippinerne
Gruppe
Boede 1 nat i december 2014
Very nice hotel”
The room is spacious, clean and very comfortable room.
We enjoyed our stay in this hotel. I love the newly renovated spa. The ambiance is relaxing and the massage was great. It buffed my stress away!
Anmeldt 29 december 2014
Dear isabel , Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care! Kind Regards SreyMa Eng (Ms) E-Commerce Clerk
Besvaret 10 maj 2018
Empress Residence Resort & Spa
12
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