Hanoi Brilliant Hotel and Spa
Hanoi Brilliant Hotel and Spa
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Deluxe Værelse - Værelsesoversigt Hanoi Brilliant Hotel and Spa
Deluxe Værelse - Værelsesoversigt
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Lobby
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Reception
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Fantastisk
Beliggenhed
9,5
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Hanoi Brilliant Hotel and Spa

Enestående beliggenhed
- i centrum
- Se hvad der er i nærheden
Fantastisk
Baseret på 387 anmeldelserSe hvad gæsterne har sagt
9,3
/
10
Enestående betjening
9,6
93% vil anbefale stedet til en ven
Værdi for pengene9,3
Afstand til centrum0.1 km
Beliggenhedsvurdering9,5
Tætteste lufthavnGia Lam Lufthavn (VGL)
Afstand til lufthavn4,0 km
  • lufthavnstransport

  • Placeret i hjertet af Hanoi

  • valutaveksling

  • gratis wi-fi på alle værelser

Værelsesvalg
9 rejsende ser på overnatningsstedet lige nuReservér nu før det er for sent!
Terrace-suite (Suite Terrace)
Terrace-suite (Suite Terrace)
...
  • Størrelse: 65 m²/700 ft²
  • Udsigt: By
  • 1 king-size seng
Indtast datoer for at se priser
Executiv Suite med byudsigt (Executive Suite City View)
Executiv Suite med byudsigt (Executive Suite City View)
...
  • Størrelse: 30 m²/323 ft²
  • Udsigt: By
  • 1 king-size seng
Indtast datoer for at se priser
Familie-suite med balkon og byudsigt (Suite Family Balcony City View)
Familie-suite med balkon og byudsigt (Suite Family Balcony City View)
...
  • Størrelse: 65 m²/700 ft²
  • Udsigt: By
  • 2 dobbeltsenge
Indtast datoer for at se priser
Sammenhængende Værelser (Connecting Rooms)
Sammenhængende Værelser (Connecting Rooms)
...
  • Størrelse: 55 m²/592 ft²
  • Udsigt: By
  • 2 enkeltsenge og 1 queen-si...
Indtast datoer for at se priser
Deluxe Værelse (Deluxe Room)
Deluxe Værelse (Deluxe Room)
...
  • Størrelse: 25 m²/269 ft²
  • Rygepolitik - røgfri værels...
  • 2 enkeltsenge eller 1 dobbe...
Indtast datoer for at se priser
Connecting værelse med byudsigt (Connecting Room City View)
Connecting værelse med byudsigt (Connecting Room City View)
...
  • Størrelse: 65 m²/700 ft²
  • Udsigt: By
  • 2 enkeltsenge og 1 king-siz...
Indtast datoer for at se priser
Junior Connecting Room
Junior Connecting Room
...
  • Størrelse: 55 m²/592 ft²
  • bruser
  • 2 enkeltsenge og 1 king-siz...
Indtast datoer for at se priser
Executive Connecting Room with City View
Executive Connecting Room with City View
...
  • Størrelse: 65 m²/700 ft²
  • bruser
  • 2 enkeltsenge og 1 Super ki...
Indtast datoer for at se priser
Junior Suite med byudsigt (Junior Suite City View)
Junior Suite med byudsigt (Junior Suite City View)
...
  • Størrelse: 27 m²/291 ft²
  • Udsigt: By
  • 1 king-size seng
Indtast datoer for at se priser
Basic Enkelt (Basic Single)
Basic Enkelt (Basic Single)
...
    Indtast datoer for at se priser
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    Verificerede kundeanmeldelser

    Agoda Anmeldelser (387)Booking.com Anmeldelser (256)
    Renlighed9,3
    Faciliteter8,6
    Beliggenhed9,5
    Betjening9,6
    Værdi for pengene9,3
    Leveret af verificerede gæster fra Agoda
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    Alle slags rejsende (387)
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    Viser anmeldelser, der nævner: 

    Viser 244 verificerede gæsteanmeldelser
    12345
    9,6
    Fantastisk
    Nozomi fra Japan
    Par
    Deluxe Værelse
    Boede 2 nætter i januar 2019
    Good price, good location, good staff”
    We stayed for two nights. The staffs are nice and supportive. Their location is great to explore the old town. There was one thing which we have already told to the staff: the weakness of the water pressure for both shower and toilet. They told us that they are planning to update, so it’d be better in the near future.
    Anmeldt 07 januar 2019
    Dear Nozomi, Thank you so much for writing such a wonderful review about Hanoi Brilliant Hotel & Spa. We are very pleased to know that you had a two-night excellent stay with nice staffs and great location. We are so much sorry for the water pressure. As told you, we will plan to upgrade our facilities soon. Thank you for your kind understanding. Hopefully, we will have another chance to welcome you back very soon. With the best regards, Kim Nguyen Hotel Manager
    Besvaret 09 januar 2019
    Hanoi Brilliant Hotel and Spa
    10,0
    Fantastisk
    chun fra Singapore
    Familie med store børn
    Executiv Suite med byudsigt
    Boede 3 nætter i december 2018
    Excellent Service”
    Experienced excellent service from the staff particularly from Fiona, Phi Long and Jeremy. There was another lady at front desk who accompanied me to buy medicine for my son who developed a fever. Will stay again in next visit. A small but elegant hotel with 5 star service.
    Anmeldt 20 december 2018
    Dear Chun, What a wonderful review to read!!! We are so pleased to know that you highly appreciated our service which is excellent and 5 star. Thank you so much for praising our staff, particularly Fiona, Phi Long, Jeremy and our front desk lady. Rest assured that we are always right beside our valued guests to make sure our guests fully enjoy their stay without any concerns. And we are delighted that we were successful in case of you. Hopefully, we will have another chance to welcome you and your family back soon. Wish you and your family good health, happiness & Happy New Year! Warmest regards, Kim Nguyen Hotel Manager
    Besvaret 20 december 2018
    Hanoi Brilliant Hotel and Spa
    8,4
    Fantastisk
    Mei fra Malaysia
    Gruppe
    Deluxe Værelse
    Boede 2 nætter i december 2018
    Convenient and Value for money”
    I think hanoi can consider one of the most hospitality country. Upon reaching the hotel, most of their hotel staff will come out to welcome you. The registration process they made it easy. After provide them the necessary documents, they will handle all the registration process while you enjoying your welcome drinks. The size of the room is acceptable with the value paid. I assume all the hanoi hotel doesn't come with very spacious room size as it most of the building is tall and narrow. Toilet is clean but they are using glass door for toilet. So in terms of privacy i feels it's not so comfortable. They provide a very nice breakfast on the rooftop and just the space is limited hence it can't accommodate big crowd at once. Location of the hotel is very convenient and just a walking distance to the lake. Definitely will be one of my choice if i return to Hanoi with the value of money paid.
    Anmeldt 19 december 2018
    Dear Mei, Thank you so much for your very detailed review and nice words about Hanoi Brilliant Hotel & Spa. We are delighted to read that you enjoyed a seamless stay corresponding with the value of money paid. We are truly sorry for the not very much spacious room, frosted toilet glass door and limited restaurant, but we are glad that you kindly understand the common situation in Hanoi hospitality. Rest assured that we continuously strive to provide an exceptional experience for all our guests as well as to look up to your expectations. Thank you again for taking time sharing your personal experience with us, and we are proud of being your choice when you return to Hanoi. We are all looking forward to seeing you again. Best regards, Kim Nguyen Hotel Manager
    Besvaret 20 december 2018
    Hanoi Brilliant Hotel and Spa
    10,0
    Fantastisk
    Jose fra Portugal
    Par
    Deluxe Værelse
    Boede 1 nat i november 2018
    Excellent Hotel in Hanoi”
    Very nice small Hotel with extremely friendly, polite and efficient staff. This Hotel is small and with not many rooms, some of them without a window but the team of employees make it up as they do everything in their hands to make your stay memorable. Nice breakfast with plenty of little details that makes your stay personalized and very enjoyable. I recommend anyone to stay here
    Anmeldt 28 november 2018
    Dear Jose, Thank you so much for this fantastic review. We are flattered to read such words of appreciation! It is always heartwarming to know that our guests appreciate the hard work of our team as well as kindly understand our disadvantages regarding the small size and some non-window rooms. I will forward your praises to the entire team; they are very motivated by such a positive feedback like yours. We believe that you returned home with nice memories. Thank you so much for recommending us to other travelers. We’re looking forward to welcoming you back to Hanoi Brilliant Hotel & Spa in a near future. Warmest regards, Kim Nguyen Hotel Manager
    Besvaret 01 december 2018
    Hanoi Brilliant Hotel and Spa
    9,2
    Fantastisk
    kok fra Malaysia
    Gruppe
    Sammenhængende Værelser
    Boede 4 nætter i oktober 2018
    Good location and fabulous customer service”
    Took an enclosed unit with two bedrooms (not connecting though) for my parents and myself, which gave us the needed privacy from other rooms on the same floor. The hotel is near to hoan kiem lake and surrounded by shops and restaurants. The friendly staff were attentive to our needs - thanks to Puong Tran and Liem (hope got their names right) and their other fellow colleagues who made our stay at this hotel a pleasant enjoyable one!
    Anmeldt 29 oktober 2018
    Dear Kok, It is a great pleasure to read such a warm-hearted review like yours about Hanoi Brilliant Hotel & Spa. We are pleased to know you and your parents enjoyed a pleasant stay in our connecting room. Thank you for highlighting our central location and attentive staff, especially Phuong and Liem. I will pass your words to them. They must be very happy, of course. Once again, thank you so much for choosing us and we are looking forward to welcoming you back soon. Best regards, Kim Nguyen Hotel Manager
    Besvaret 30 oktober 2018
    Hanoi Brilliant Hotel and Spa
    9,6
    Fantastisk
    Mary fra USA
    Rejsende alene
    Deluxe Værelse
    Boede 2 nætter i oktober 2018
    Brilliant lives up to its name”
    The staff at this hotel are amazing. They are genuinely thoughtful as well as efficient. They went out of their way to make sure I had a nice stay. Rooms, breakfast, and location are all great too. Would highly recommend to anyone!
    Anmeldt 25 oktober 2018
    Dear Mary, Thank you so much for writing such a nice review about Hanoi Brilliant Hotel & Spa. We are pleased to hear your compliments about our staff together with rooms, breakfast, and location. Woahh, you mentioned all aspects of our property and service with a great appreciation. Thank you so much for that, and we will keep doing our good work to live up to our name "Brilliant" and our valued guests' expectations. Once again, thank you very much for recommending us. We are already looking forward to welcoming you back soon. Best regards, Kim Nguyen Hotel Manager
    Besvaret 25 oktober 2018
    Hanoi Brilliant Hotel and Spa
    9,2
    Fantastisk
    Edel fra Filippinerne
    Gruppe
    Executiv Suite med byudsigt
    Boede 4 nætter i oktober 2018
    Great!”
    The hotel was near the lake, and other establishments. The people from the reception made us feel like we were coming home every time we returned from our daily trips outside. Phil and Ms. Huong (actually, everybody!) were very helpful in answering all my queries. They have currency exchange for their guests. They efficiently arranged our transfer from the airport to the hotel as we arrived midnight. Breakfast may not have a wide variety but it was delicious and generous... try their ca phe sua da. The hotel also let us leave our baggage when we checked out (since our flight out was again late at night) and even offered us a place to freshen up before we went to the airport at no cost. Thanks again, everyone! I already recommended the hotel to a friend, and it will definitely be my choice upon my return.
    Anmeldt 23 oktober 2018
    Dear Edel, Thank you so much for posting such a detailed, heartwarming review about Hanoi Brilliant Hotel & Spa. It is great to hear your praises about our location, which is very near Hoan Kiem lake, Cathedral, Water Puppet Show, etc. It is also great to know every member of our hotel team such as Phil and Huong made you feel like home with their friendly attitude and helpful service. Thank you for highlighting our breakfast and iced milk coffee. We are pleased to know you enjoyed food and drinks and appreciated our little things such as baggage storage or freshening-ups. We are also grateful to you for recommending our hotel to your friend and for your definite choice when you return to Hanoi. Rest assured that we are already looking forward to welcoming you back again. Best regards, Kim Nguyen Hotel Manager
    Besvaret 24 oktober 2018
    Hanoi Brilliant Hotel and Spa
    8,8
    Fantastisk
    TAN fra Singapore
    Familie med store børn
    Deluxe Værelse
    Boede 6 nætter i december 2018
    Fantastisk”
    Great service from staff. They are all very helpful and friendly. Breakfast buffet comes with ala carte choices too. Great food to start off the day. However, will prefer if housekeeping can change the bedsheets daily. Overall, a pleasant stay for my whole family.
    Anmeldt 23 december 2018
    Dear Tan, Thank you very much for your nice and warm review following your stay at Hanoi Brilliant Hotel & Spa. We are so pleased that you received a great service from friendly, helpful staff, and you had great food for breakfast. As for the bed sheets, kindly be noted that the bed sheets are changed on a daily basis and as per request. If you want to change your bed sheet, please contact the reception. We are more than happy to do it for you. Once again, thank you so much for staying with us. We look forward to welcoming you and your family back soon!!! Merry Christmas and Happy New Year!!! Best regards, Kim Nguyen Hotel Manager
    Besvaret 25 december 2018
    Hanoi Brilliant Hotel and Spa
    9,2
    Fantastisk
    Khin fra Singapore
    Familie med små børn
    Deluxe Værelse
    Boede 3 nætter i december 2018
    Excellent Hotel with awesome and friendly staff.”
    The hotel staffs are very friendly and helpful especially Fiona.
    Anmeldt 08 januar 2019
    Dear Khin, It is such a brilliant review to read about us. Thank you so much for praising our staffs, who are very friendly and helpful, especially Fiona. I will pass your kind words to them. Surely, our team will be so proud of themselves as their work paid off. Please come back to us soon. We guarantee you another perfect stay here at Hanoi Brilliant Hotel & Spa. Best regards, Kim Nguyen Hotel Manager
    Besvaret 09 januar 2019
    Hanoi Brilliant Hotel and Spa
    8,8
    Fantastisk
    Pham fra Vietnam
    Familie med små børn
    Sammenhængende Værelser
    Boede 6 nætter i oktober 2018
    Great service and location”
    Our family stayed here for a week. We really appreciate the warmest service that all staffs have showed to help us enjoy our holiday with my little naughty boy. Staffs responsed all our requests with their full kind. Thank you and will come back.
    Anmeldt 16 oktober 2018
    Dear Pham, Thank you for taking the time to share your wonderful experience with Hanoi Brilliant Hotel & Spa on Agoda. We will never grow tired of reading your compliments about our helpful staff. We are happy to hear that you and your family enjoyed your stay with us and really appreciated our warm service. We will continue living up to our commitment to a service that comes from the heart and hope that your review will inspire others to discover our hotel. Thank you so much for your plan to come back to Hanoi Brilliant Hotel and Spa. We all look forward to welcoming you and your family back in a near future. With kind regards, Kim Nguyen Hotel Manager
    Besvaret 16 oktober 2018
    Hanoi Brilliant Hotel and Spa
    9,6
    Fantastisk
    SUK fra Malaysia
    Gruppe
    Deluxe Værelse
    Boede 1 nat i september 2018
    great hospitality!”
    The hotel is very clean.The layout of deluxe room is very user-friendly. The toilet is very spacious and clean despite of the white floor tiles. Every staff in the hotel was very friendly and attentive. They can communicate well in English. The bellboy is always smiling and helping us with our bags. The buffet breakfast spread is reasonable. The iced vietnamese coffee is very yummy. The staff is always clearing our tables and delivering our orders promptly. We are very happy with our stay. Ill definitely stay again in this hotel. Great Team and Keep up the good work. There's a 24 hrs convenience shop just 2 minutes walk with plenty of stores to buy cheap products within a stone throw away. thank you
    Anmeldt 19 september 2018
    Dear SUK, I really would like to thank you very much for taking time to share your experiences at Hanoi Brilliant Hotel & Spa. We are absolutely delighted that we were able to create lasting memories for you. We are so thrilled to read that you highly appreciated our deluxe room, its cleanliness & spaciousness. We are also pleased to hear our staffs were able to impress you with their friendliness and helpfulness. Thank you a lot for emphasizing our breakfast, iced coffee and location. We are proud of locating at a central point surrounded by many shops & restaurants. As we place great importance in providing our guests great experiences, your feedback and encouragement is a big source of motivation for us to keep up good work. We all hope to welcome you back soon. Kind regards, Kim Nguyen Hotel Manager
    Besvaret 20 september 2018
    Hanoi Brilliant Hotel and Spa
    10,0
    Fantastisk
    Kim fra Hongkong
    Forretningsrejsende
    Deluxe Værelse
    Boede 1 nat i september 2018
    Good Location, Great Breakfast”
    As I prefer a hotel close to Old Quarter, I pick Hanoi Brilliant. It's a few steps from Cathedral Church and beside the lake. Very clean room and bedding and the breakfast is semi-buffet served up in 9th floor with spectacular view. Everything is good except massage service would close at 10:00pm and the last admission is 9:00pm. A little bit too early.
    Anmeldt 12 september 2018
    Dear KIM, Thank you so much for having taken the time to write such a favorable review of Hanoi Brilliant Hotel & Spa and for your compliments. It is very delightful to read that you enjoyed all aspects of our property and service. I’m also extremely glad that our prime location quickly leads you to Hoan Kiem lake and Cathedral. Thank you for praising our room, bedding and breakfast. We are sorry to hear that for you, The Touch Spa closes a bit early. Kindly be noted that our service strongly focuses on not only the quality and but also the sanitation. 10h00 p.m. is set as closing hour so that there is enough time for us to clean up and prepare for the next morning. Also, 10h00 p.m. is a standard business hour, so we look forward to your kind understanding. From all of us at Hanoi Brilliant Hotel & Spa, we thank you for your wonderful review and hope to host you again soon! Best regards, Kim Nguyen Hotel Manager
    Besvaret 17 september 2018
    Hanoi Brilliant Hotel and Spa
    10,0
    Fantastisk
    ARCHIE fra Filippinerne
    Gruppe
    Deluxe Værelse
    Boede 3 nætter i september 2018
    Superb!”
    Everything is superb! The manager is very nice, all inquiries thru emails were answered promptly. Airport to airport no problem. The facility is centrally located near shopping area. Clean hotel cozy bedroom! Breakfast many choices. The staffs very accommodating and nice! 👍👍👍
    Anmeldt 10 september 2018
    Dear ARCHIE, Thank you so much for having taken the time to write such a favorable review of Hanoi Brilliant Hotel & Spa and for your compliments. It is very delightful to read that you enjoyed all aspects of your stay, including room, breakfast, inquiry handling, car service, etc. And I’m also extremely glad that our staffs have well taken care of you for a seamless experience. Our location is convenient as you have highlighted, not only to visit many tourist attractions but also to live the experience of Hoan Kiem lake in Hanoi. From all of us at Hanoi Brilliant Hotel & Spa, we thank you for your wonderful review and hope to host you again soon! Best regards, Kim Nguyen Hotel Manager
    Besvaret 11 september 2018
    Hanoi Brilliant Hotel and Spa
    10,0
    Fantastisk
    Richard fra Malaysia
    Rejsende alene
    Deluxe Værelse
    Boede 2 nætter i august 2018
    Location is good if you want to live nearby alot of people”
    I went to a wrong time as they have renovation going on next door , so morning until afternoon was hell of noise , can't sleep , staffs knows and they apologize. is not the hotel's fault. Good location,.
    Anmeldt 04 september 2018
    Dear RICHARD, We are truly pleased to read your candid review of your recent stay with us. It is always so delightful to know that our staff are able to make the stay of our guests pleasant and our location places you in the heart of Hanoi, where you can easily access to Hoan Kiem lake, attractions, shops, restaurants, etc. We are terribly sorry for all noise caused by next door construction. Kindly be noted that the construction is temporary and will complete soon. Your kind understanding and sympathy are highly appreciated. Thank you very much for kind support and amazing feedback. We all really hope to to have you with us at Hanoi Brilliant Hotel & Spa in the near future again! With best regards, Kim Nguyen Hotel Manager
    Besvaret 05 september 2018
    Hanoi Brilliant Hotel and Spa
    9,6
    Fantastisk
    Jun fra Vietnam
    Rejsende alene
    Deluxe Værelse
    Boede 1 nat i juli 2018
    I visit this hotel with my young brother”
    Because my young brother need to back to Korea in Sunday, So I bring my brother into this hotel in Saturday. The Hotel staff were really kind and they are very helpful. And they upgrade my room higher 2 levels. It was city view and the interior was nice. But the breakfast was so so. But when I think of price, I think this hotel is very reasonable and will be nice choice.
    Anmeldt 24 juli 2018
    Dear JUN, Thank you very much for bringing your brother to Hanoi Brilliant Hotel & Spa and for taking your time to share your kind review on our property and service. It is so nice to read that you were happy with the service provided by our kind, helpful staff and our upgrade offer was able to make your stay even more comfortable & relaxing. Thank you for emphasizing that our service is good for price. Kindly be noted that given a budget, we always seek to offer as much interest as possible to guests. And we are pleased that you were pleased with our choice. We will be glad to have the pleasure to welcome you back again to provide you a service of a high quality as we usually do. With the best regards, Kim Nguyen Hotel Manager
    Besvaret 30 juli 2018
    Hanoi Brilliant Hotel and Spa
    9,6
    Fantastisk
    Kian fra Singapore
    Par
    Junior Suite med byudsigt
    Boede 2 nætter i december 2018
    Most impressed with the personal touches of the staff. Everyone of them treats the guest very specia”
    Great hotel - most impressed with the great attitude of the staff.
    Anmeldt 01 januar 2019
    Dear Kian, Thank you so much for posting a wonderful review about Hanoi Brilliant Hotel & Spa. We are pleased that you were impressed with our staff and received a special care from us. Indeed, your appreciation is a great source of motivation and a big reward for us. Surely, we will keep doing our good work to look up to your expectation. Hopefully, we will have another chance to welcome you back soon. Best regards, Kim Nguyen Hotel Manager
    Besvaret 01 januar 2019
    Hanoi Brilliant Hotel and Spa
    8,4
    Fantastisk
    hui fra Malaysia
    Par
    Deluxe Værelse
    Boede 1 nat i september 2018
    comfortable stay”
    Nice style and comfortable environment for vacation. Staffs were caring and polite.
    Anmeldt 28 december 2018
    Dear HUI, It is our great pleasure to read such a kind review like yours. Thank you so much for praising our hotel as a nice stay for vacations and our staffs who are caring and polite. We are delighted that you had a comfortable stay in Hanoi. Rest assured that there is a warm welcome awaiting you here for your next visit. May the coming year 2019 fill your days with lots of smiles and funs!!! Best regards, Kim Nguyen Hotel Manager
    Besvaret 31 december 2018
    Hanoi Brilliant Hotel and Spa
    9,2
    Fantastisk
    Suszan fra Singapore
    Par
    Executiv Suite med byudsigt
    Boede 7 nætter i december 2018
    Wonderful Experience ”
    We had a nice room. Kudos to the staff who made our stay very very pleasant. They were helpful and attentive to our needs and very prompt to response to our queries and needs.
    Anmeldt 19 december 2018
    Dear Suszan, Thank you so much for posting such a heart-warming review about us. We are so glad to hear that you very much enjoyed the stay and had a wonderful experience with us thanks to a nice room and pleasant, professional staffs. Rest assured that our team is dedicated to their work and always goes the extra mile for the comforts of valued guests. We look forward to welcoming you back soon for another flawless experience!!! Warmest regards, Kim Nguyen Hotel Manager
    Besvaret 20 december 2018
    Hanoi Brilliant Hotel and Spa
    5,6
    Jose fra Portugal
    Par
    Deluxe Værelse
    Boede 1 nat i november 2018
    First stay perfect, second saty horrible”
    Our second stay at Brilliant Hotel was horrible. The room we got was a room with a window facing the rooms corridor???? The sink was full of hairs. We requested a wake up call at 4 in the morning as we had to go to the airport to take a flight and it never happened. Luckily we had set our alarm clock and when we went down to Reception the Receptionist and the bell boy were sleeping with blankets in the lobbby sofas, there was a motorbike in the lobby and the door locked with wood. Had to wake up the Receptionist and he was scared and told me they call the room to do they wake up call but the phone was not working, of course he was lying as he was completely sleeping and the phone was working perefectly, even if it wasnt in any Hotel they would go up to the room to wake you up as requested. The transfer I had booked by myself (not through the Hotel) was already waiting outside and the take away breakfast that we requested the night before was not ready so we had to wait again
    Anmeldt 14 december 2018
    Dear Jose, Thank you so much for returning to us, but it is rather sad that this stay was not as perfect as the previous stay. Regarding the room, as we responded to your request of free room upgrade that we were sorry that we couldn't offer a free room upgrade this time, we are sad to know that our refusal made you so much disappointed. If you really insist on a room with window, we have many options for your booking such as Junior Suite City View, Family Room, etc. Please book your preferred room. Regarding the hairs, wake-up calls and breakfast, we are terribly shamed and sorry for it. Kindly be noted that these issues have been discussed seriously to make sure they will not reoccur in future. Thank you for bringing it to our attention. Anyway, we're glad that you could wake up as scheduled and have breakfast in time. Once again, we sincerely apologize for any inconveniences! We look forward to your comeback to turn your experience around! Best regards, Kim Nguyen Hotel Manager
    Besvaret 22 december 2018
    Hanoi Brilliant Hotel and Spa
    6,0
    KaiBing fra Malaysia
    Rejsende alene
    Junior Suite med byudsigt
    Boede 3 nætter i december 2018
    Overrated hotel, No food replenishment for breakfast”
    Rooms are nice, however their breakfast are a BIG let down. Cheaper hotel nearby will have a better breakfast compared to this in terms of food and services. Have been to few hotels about same range of pricing but the the service was not up to expectation. Few hotels same or cheaper prices may get better food varieties and better services. Even food running out, no replenishments even told them and waited for 30 mins.
    Anmeldt 09 december 2018
    Dear KaiBing, Thank you so much for sharing your experience with us. While we are pleased to hear that you liked our nice room, we are truly sorry to hear you were disappointed with breakfast. Indeed, we feel shocked, too, as our breakfast is highly appreciated with many guests for its wide selection and sufficiency. We are sorry for keeping you wait for long. Kindly be noted that the chef always aims to serve guests with hot and order-made food so that guests can enjoy food at its best and at his or her taste, especially in these cold days in December. That's why it takes time to prepare. Also, don't hesitate to ask for replenishment. We know that breakfast is very much important source of energy for your extensive day. Please charge yourself fully, we are more than happy to serve you. Once again, we sincerely apologize for any discomfort you experience. We hope to have another chance to welcome you back and turn your experience around. Best regards, Kim Nguyen Hotel Manager
    Besvaret 15 december 2018
    Hanoi Brilliant Hotel and Spa
    12345
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    • Enestående beliggenhed
    • St. Joseph's Cathedral (Nha Tho Lon)
    • Hanoi station er inden for 1.12 km.