Over gennemsnittet 5,6
baseret på 2 anmeldelser

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Agoda Anmeldelser (2)

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5,3

Over gennemsnittet



baseret på 2 anmeldelser
  • Hotellets stand/rengøring 5,0
  • Faciliteter 2,0
  • Beliggenhed 9,0
  • Værelsets komfort/standard 8,0
  • Service 5,0
  • Værdi for pengene 4,0
  • Mad/måltider 6,0
Sortér efter

3,2

Guy fra USA
Gruppe
Deluxe-værelse
Boede 2 nætter i juli 2016
BEDBUGS, POOR MANAGEMENT
The room we were given on the first floor was a bit dank (not surprising in the monsoon) and had no view, so we asked if another room was available. We were given one just off the lobby, which seemed nice enough—until I noticed bedbugs on my pillow around midnight. Ripping off the covers, I managed to catch a total of eight bedbugs in an empty water bottle (see attached pics) and killed several others in the process, several of which were already full with our blood. I showed them to the staff and we were shifted to another room. It was a hassle to shift rooms in the middle of the night—and our new room did not have the AC we had paid for (I was told the AC unit had been damaged by the rain)—but at least it was free of bedbugs. Having kept that bottle of bedbugs, I again showed it to the manager when checking out, asking that our bill be reduced (we'd already paid in full via Agoda). Incredibly, the manager refused. So we were made to pay full price for 1) a room with bedbugs, 2) the hassle of moving in the middle of the night, and 3) the remainder of the night without the AC we'd paid for. I'm aware of how easily bedbugs are transmitted (and the hotel did call in fumigators the next day), and I could have overlooked all of the hassle we'd been put through if the management had compensated us for our trouble. But they adamantly refused. Poor service. Not recommended! P.S. The kitchen staff etc. were great. It's just the management that needs improvement.
Anmeldt 30 juli 2016

7,7

Sylvain fra Frankrig
Par
Deluxe-værelse
Boede 1 nat i oktober 2015
Bon hôtel
Très bonne situation au bord du lac, grand chambre avec balcon.
Anmeldt 28 oktober 2015



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