Rigtig godt 7,6
baseret på 154 anmeldelser

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Om Mercure Wien Westbahnhof Hotel

Beskrivelse

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Detaljer

Internetadgang

  • gratis trådløst internet på alle værelser

Transportmuligheder

  • parkering

Aktiviteter, Afslapning

  • rundvisning
  • sauna

Mad, Drikke og Snacks

  • bar
  • kaffe-/temaskine
  • køleskab
  • minibar
  • restaurant(er)
  • roomservice
  • roomservice [24 timer]

Services og Bekvemmeligheder

  • butik(ker)
  • frisør
  • portner
  • rygeområde
  • vaskeri
  • værdiboks

Adgang

  • elevator
  • kæledyr tilladt
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Politikker

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Nyttig information

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Seneste kundeanmeldelser

Agoda Anmeldelser (154)

Sortér efter rejsetype

6,5

  • Hotellets stand/rengøring 7,6
  • Faciliteter 8,3
  • Beliggenhed 8,7
  • Værelsets komfort/standard 7,4
  • Service 7,4
  • Værdi for pengene 7,4
  • Mad/måltider 6,7
Sortér efter rejsetype
Rigtig godt



baseret på 706 anmeldelser
  • Hotellets stand/rengøring 8,1
  • Faciliteter 7,3
  • Beliggenhed 8,6
  • Værelsets komfort/standard 7,4
  • Service 8,1
  • Værdi for pengene 7,4
Bekræftede anmeldelser leveret af
Sortér efter

8.4

CHOON fra Malaysia
Gruppe
Standard-værelse med 2 enkeltsenge
Boede 2 nætter i september 2016
Overall good stay in this hotel
I and my family got the room with only fan and little disappointing as all the while we thought air-conditioner for standard room.
Anmeldt 23 september 2016

9.6

Pinpapat fra Thailand
Par
Standard-værelse med 2 enkeltsenge
Boede 2 nætter i april 2016
Good
Easy to find; very near to train station Clean room
Anmeldt 15 maj 2016

8

Sirothon fra Thailand
Par
Superior-værelse med 2 enkeltsenge
Boede 3 nætter i november 2015
Good location nice staff
Good location, Nice staff, Room Clean
Anmeldt 17 november 2015

7

LO fra Hongkong
Par
Standard-værelse med 1 enkeltseng
Boede 4 nætter i september 2015
average and unprofessional service
1.location,2.good breakfast
overall, it is satisified, but some areas need to improve. 1. No security box 2. Front line service is not prrofessional. What we experienced during my trip is the front line ppl didnt know how to use the credit card to settle the payment. However, this service is very general that yr staff must kbow it very well. Secondly, they stopped us that we didnt ve the breakfast entitlement. After they finished the checking, theydidnt say any sorry to us. In fact, we are entitled the breafast in my package. On top of that, we showed them immediately that we ve yr hotel confirmation. This kind of handlings need to take care very seriously. If not, the consumers will feel irriated.
Anmeldt 05 oktober 2015

8

RUN fra Kina
Familie med små børn
Superior-værelse med 2 enkeltsenge
Boede 2 nætter i oktober 2012
Mercure Wien Westbahnhof Hotel
Good
Anmeldt 12 august 2015

6.3

Santhana fra Thailand
Familie med store børn
Standard-værelse med 2 enkeltsenge
Boede 1 nat i juni 2015
Comfort as ACCOR chain but fail to keep promise
Location, Hotel Comfort & ACCOR chain
We are ACCOR member and stay at many ACCOR hotels worldwide. We decide to use the last day to enjoy ACCOR experience at this hotel. This is best for location and Agoda price is great. However, we face the bad experience with the front office staff. When we check in, I ask the restaurant reception that if we are ACCOR member, could they offer any discount for our last dinner for this trip for our family. She is very helpful and rushes to ask her chief who smilingly come back and told us that her chief will give us 15% discount. She even welcomes us to the dinner on the evening. However, when we came back on the evening, she was not in and I asked another waiter who then rush to ask front office staffs who refuse to give us any discount. I told her that restaurant chief already promised to me. She didn't care and said that for our type of member, we couldn't get discount. She really didn't care and only state that she couldn't give. I think for this kind of situation, she should at least check with the restaurant chief first and see what she could do. She really didn't care the customer. From our two weeks in these European countries, the Austrian people is very nice and willingly to help. She may not be the Austrian. Or it may be ACCOR that one staff can promise anything and another staff can say other thing. If this is the thing, ACCOR should re-think again about their policy or the kind of training to their staff. The discount doesn't matter but the promise should be concrete since it represents the hotel which in this case ACCOR. Ours still have this great experience on our trip to Austria and other Europeans but then has bad experience with the ACCOR hotel. So now we wouldn't stay at this hotel anymore. I still enjoy staying at other ACCOR hotels in other location.
Anmeldt 16 juni 2015

7.7

vivek fra Indien
Par
Superior-værelse med 2 enkeltsenge
Boede 3 nætter i august 2014
great
location,staff & breakfast
Anmeldt 04 maj 2015

6.7

Allen fra Canada
Rejsende alene
Standard-værelse med 2 enkeltsenge
Boede 2 nætter i april 2015
No hot water in the morning
Location, location ,location
When we arrived it took quite a while to get our room, although already paid for and presented the voucher. The clerk said he had some technical problems. The room was O.K., but the pleated shades on the window were not room darkening, so the outside street lights made the room bright and difficult to sleep in. Then in the morning when we were getting ready to leave, there was absolutely no hot water. The front desk said the hot water was turned off at night!!! Other than the location ,being next to the train station we found nothing positive.
Anmeldt 24 april 2015

10

Miss.Wilaiwan fra Thailand
Forretningsrejsende
Standard-værelse med 2 enkeltsenge
Boede 2 nætter i april 2015
Very nice staff service very good
close to main station
Good
Anmeldt 05 april 2015

8

Chen fra Australien
Forretningsrejsende
Superior-værelse med 2 enkeltsenge
Boede 1 nat i januar 2015
good hotel
clean, nice and good
good hotel
Anmeldt 25 marts 2015



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