Serenity Villa Hotel Hanoi
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Deluxe med dobbeltseng eller 2 enkeltsenge
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Beliggenhed
Fantastisk
8,9
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Serenity Villa Hotel Hanoi

Bo i hjertet af Hanoi
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Fantastisk
Baseret på 112 anmeldelserSe hvad gæsterne har sagt
8,7
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  • 930 m til offentlig transport

  • valutaveksling

  • byens hjerte

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Værelsesvalg
9,0
Fantastisk
Værelseskomfort og kvalitet
Junior Suite
...
  • Udsigt: By
  • 28 m²/301 ft²
  • 1 king-size seng
Indtast datoer for at se priser
Deluxe med dobbeltseng eller 2 enkeltsenge (Deluxe Double or Twin)
...
  • Udsigt: By
  • 18 m²/194 ft²
  • 1 king-size seng
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Familiesuite (Family Suite)
...
  • Udsigt: By
  • 28 m²/301 ft²
  • 1 enkeltseng og 1 dobbeltse...
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Executive King Suite
...
  • Udsigt: By
  • 30 m²/323 ft²
  • 1 king-size seng
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Deluxe dobbeltseng eller 2 enkeltsenge og byudsigt (Deluxe Double Or Twin City View)
...
  • Udsigt: By
  • 22 m²/237 ft²
  • 1 king-size seng
Indtast datoer for at se priser
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Verificerede kundeanmeldelser

Agoda Anmeldelser (112)Booking.com Anmeldelser (1461)
Sortér efter rejsetype
Hotellets stand/rengøring8,7
Faciliteter7,6
Beliggenhed8,9
Værelseskomfort og kvalitet9,0
Service9,1
Værdi for pengene8,7
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Viser 93 verificerede anmeldelser
12345
8,0
Melanie fra Australien
Par
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 2 nætter i marts 2018
Staff were great but you can hear the sound from other rooms and iff the street. Breakfast was avera”
Location is awesome and staff were great. Communication at times wasn't the greatest. Booked a 2 nights to Sapa through the hotel. Were told to take a small bag, not realising if you plan to trek to homestay you carry your bag down with you. We bought a smaller bag then realised they should have said backpack! Had to try and put everything we were using into our camera bags and had to leave a lot of things back at hotel we stayed at on the first night 😣 Noise from the street and room next door kept us awake both nights we stayed. It made going to Sapa a little harder.
Anmeldt 23 marts 2018
6,4
Dana fra USA
Rejsende alene
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 3 nætter i februar 2018
Not as nice as the photos”
"Upgraded" us to a top floor room which did have a lovely view. However, the room was in poor condition, windows didn't seal properly, the door didn't close all the way, and the room was freezing cold. We asked for extra blankets and received one for two beds. The breakfast was poor. There are mattresses and other housekeeping items piled in hallyways and on the stairs. The worst part of the place was the insanely loud noise the elevator makes all day and night. Overheard one other guest complaining to the front desk about it. When I mentioned my issue with the room being unlivably cold at check-out the desk agent directed me not to leave a review if it wasn't going to be a positive one because they didn't want their rating to go down. Unethical much? Location is excellent and the staff were very polite. Bottom line though, for the price you can definitely do better.
Anmeldt 08 februar 2018
2,0
Thomas fra Vietnam
Rejsende alene
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 1 nat i november 2017
Paid, but no room”
I booked and paid before, however when I arrived at Serenity they didn't have a free room. After longer time they organised a room in another hotel, which was not good at all. I cannot was anything about the quality of the rooms in Serenity, but confirm before you come if they really have a room for you.
Anmeldt 17 november 2017
6,0
Dave fra Storbritannien
Par
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 2 nætter i september 2017
Overbooked”
They overbooked so we didnt get to stay. They booked us another place, but it had no windows and was genrally not as nice. I also believe that their rooms were cheaper.
Anmeldt 02 oktober 2017
4,8
Loc fra Vietnam
Par
Deluxe dobbeltseng eller 2 enkeltsenge og byudsigt
Boede 1 nat i september 2017
don' book here”
Never book here. I booked a room on Agoda, but when i arrived, they said the room was being repaired and suggested moving us to another hotel of the same system. What the damn lies! This is the way they use to cheat customers.
Anmeldt 25 september 2017
6,8
Chana fra Vietnam
Par
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 1 nat i august 2017
Hotel not really good ”
They were fully booked but they did not inform with guest or the other partners (online booking website). And then when we came, they decided to move us to another hotel far to the old quarter (at Chau Long street). This another hotel was new, but it had some smelly and very noisy (because the Housekeeper brought their children to work).
Anmeldt 20 august 2017
8,0
Hoang fra Vietnam
Rejsende alene
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 1 nat i februar 2017
good location”
good location, good staff, the rooms are clean
Anmeldt 10 juli 2017
9,6
Hope fra Storbritannien
Par
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 2 nætter i april 2017
Amazing hotel ”
The staff make this place, they're so attentive and helpful, we got a little map and shown ideas of places to go on arrival. We were very lucky and got ungraded to a suite which was beautiful and spacious - The bed was so cosy and wifi worked really well. Breakfast was a small buffet with an option to have something cooked from a menu. We would 100% reccomend and stay here again.
Anmeldt 24 april 2017
4,8
Nick fra Storbritannien
Gruppe
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 4 nætter i februar 2017
Worse than last time”
This hotel is quiet, but it's got worse since the last time I stayed (a year ago). The wifi is patchy, the staff are different (esp. at breakfast, where they seemed more concerned with having a conversation than actually doing their job and helping guests), and everything feels a little tired. It is in a good(ish) location, but there are other hotels in the vicinity that I'll be staying at when I'm back in Hanoi (better value for money).
Anmeldt 15 marts 2017
6,8
chun fra Taiwan
Rejsende alene
Deluxe med dobbeltseng eller 2 enkeltsenge
Boede 1 nat i februar 2017
Comfortable”
Good
Anmeldt 03 februar 2017
12345
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