The Bell Pool Villa Resort Phuket

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8,3
The Bell Pool Villa Resort Phuket
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Værelsesvalg
9,0
Fantastisk
Værelseskomfort og kvalitet
Familievilla med pool (Family Pool Villa)
...
  • Udsigt: Bjerg
  • 380 m²/4090 ft²
  • 1 dobbeltseng og 1 king-siz...
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Deluxe villa med 3 soveværelser og pool (3 Bedroom Deluxe Pool Villa)
...
  • Udsigt: Bjerg
  • 430 m²/4628 ft²
  • 2 dobbeltsenge og 1 king-si...
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Presidential Suite
...
  • Udsigt: Bjerg
  • 500 m²/5382 ft²
  • 2 dobbeltsenge og 2 king-si...
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Honeymoon Villa
...
  • Udsigt: Bjerg
  • 330 m²/3552 ft²
  • 1 king-size seng
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Presidential Private Pool Villa 4 Bedrooms
...
  • Bruser
  • Altan/terrasse
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Villa Fire Soveværelser (Villa Four Bedrooms)
...
  • 500 m²/5382 ft²
  • brusebad og badekar
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Deluxe-villa (Villa Deluxe)
...
  • 430 m²/4628 ft²
  • brusebad og badekar
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Villa To Soveværelser (Villa Two Bedrooms)
...
  • 380 m²/4090 ft²
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Verificerede kundeanmeldelser

Agoda Anmeldelser (274)Booking.com Anmeldelser (145)
Sortér efter rejsetype
Hotellets stand/rengøring8,9
Faciliteter8,0
Beliggenhed7,0
Værelseskomfort og kvalitet9,0
Service8,7
Værdi for pengene8,4
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Familievilla med pool
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Viser 250 verificerede anmeldelser
12345
4,0
Joan fra Danmark
Par
Honeymoon Villa
Boede 2 nætter i september 2016
Joan tandmark”
Langt fra alt . God villa , men personalet var ik i top , dårlig spisning på stedet
Anmeldt 18 september 2016
8,0
Sun
Familie med små børn
Deluxe villa med 3 soveværelser og pool
Boede 3 nætter i december 2017
Great Facilities for relax ”
First family field trip to the oversea. Everything was great but the location is a bit far from the beach area. My kids loved to stay at the resort, and the pool is big enough to swim with 7 yrs old girl. If the room rate is a bit less than I love to go back next year.
Anmeldt 02 januar 2018
Dear guest, Thank you for your review here and that you loved the villa. Indeed our pools are very big and can be used for swimming laps. Great to hear your kids loved it too... We also hope we can welcome you back again to The Bell next time. Best regards, Daniel - Resort Manager
Besvaret 21 februar 2018
The Bell Pool Villa Resort Phuket
2,4
Cherry fra Storbritannien
Familie med store børn
Deluxe villa med 3 soveværelser og pool
Boede 5 nætter i december 2017
unvaluable of the price, not really clean, air-condition not working everyday, and wrong order daily”
it is really disappointed of this hotel, when i book this hotel i chose 6 adults & 2 children’s, after i finished whole booking and got the voucher, shown me 6 adults only, i sent the message to hotel through agoda and confirm that is for 6 adults & 2 children, they confirmed if i requested additional bed may need charge only, when i arrived hotel, the reception push to charge me 2 extra bed, finally i have to pay if not i cannot check in, the air-conditioner is not working everyday, and provide us the wrong breakfast everyday, the toilet not clean daily, really really disappointed about this hotel. i have the evidence to confirm what i ask about the no. of person if needed
Anmeldt 02 januar 2018
Dear Guest, The extra person prices are clearly displayed on every profile we have online. Your issue is a direct result of the Agoda's system disregarding your input upon making the booking. We understand, that this made you upset and apparently turned your entire stay sour but claiming false problem with our property in this review is really not the way to get back at them. Should you wish to discuss this matter further, please reach out to me personally. Kind regards, Matthias Maraczi Sales & Marketing Manager
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The Bell Pool Villa Resort Phuket
4,8
Chloe fra Singapore
Familie med små børn
Familievilla med pool
Boede 5 nætter i oktober 2017
Surprisingly disappointing. Definitely First and Last Stay.”
Check in and out was smooth. But things started to go downhill. They got our breakfast order wrong. TWICE. Housekeeping was strictly "minimum cleaning only". We stayed in a 2 bedroom pool villa. A cleaning crew of 6 came and left less than 10mins later. Efficient? DEFINITELY NOT. Faulty light in bathroom went unchanged despite them "cleaning it". Tables were wiped on selected areas only. Toiletries not replenished. We were a party of 4 but received towels for 3. One housekeeper's sole duty was to wash the dishes but we found stains after. Floor was swept on selected areas. Bathtub was not cleaned. The list is quite long and we've already checked so hardly worth mentioning so much into detail. The saving grace was the shuttle service. They are ok to take us to nearby places and driver was nice to ask us to call for return shuttle. But I will not recommend this hotel. More bad service than good was extended to us.
Anmeldt 07 november 2017
Dear Chloe, Such a shame that we have to read about your complaints here and that you did not give us the opportunity to correct the mistakes you think we've made. We pride ourselves of having high standards in service and do our utmost to uphold them. Our managers are available at all times and we would have appreciated your feedback and turned things around. It is a shame as you feel we didn't do our job, and we feel that we lost a valued customer. I would recommend you to speak to manager next time you stay in a hotel and are not happy as 'we hoteliers in the service industry' only want you to be happy and have a great stay. Best regards
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The Bell Pool Villa Resort Phuket
8,8
Wing fra Hongkong
Familie med små børn
Deluxe villa med 3 soveværelser og pool
Boede 2 nætter i oktober 2017
Fantastic stay but something need to be improved”
We stayed in a 3-bedroom pool villa. The living room and swimming pool is big and comfortable. The butlers deliver the breakfast to our villa every morning. However, the air conditioner was broken in our room but they did not sent anybody to fix it. It was lucky that there is fan in the room, otherwise we could not sleep well. More, we ordered meal in our room. The dishes are delicious but no one clean up the utensils afterwards. As the utensils are limited, we need to clean ourselves. We recommend the hotel can clean up the utensils or provide more if we order hotel's meal. Overall, it was a great expensive and everyone of us enjoyed to stay here very much.
Anmeldt 28 oktober 2017
Dear Wing, Thank you for your review and kind words here. We are glad that you enjoyed your stay with us and hope you will return again in the near future. Your comments about the utensils have been noted, and we will evaluate our current process and make changes if needed - thank you for that. Best regards, Daniel - Resort Manager
Besvaret 10 november 2017
The Bell Pool Villa Resort Phuket
9,2
Rene fra Schweiz
Par
Honeymoon Villa
Boede 6 nætter i april 2017
The best value for money”
Nothing to say more... we stayed here many times already... we love it. Yes - will be back Yes - will always recommend
Anmeldt 18 oktober 2017
Dear Rene, Always a pleasure to have you back. We are looking forward to welcome you back 'home' next time. Best regards, Daniel
Besvaret 24 oktober 2017
The Bell Pool Villa Resort Phuket
9,2
Ron fra Australien
Gruppe
Familievilla med pool
Boede 4 nætter i september 2017
Fantastic venue for relaxation.”
This Resort is the ideal place to take you4 family for relaxation, especially if you enjoy swimming and or relaxing by the pool. The service is 1st Class.
Anmeldt 05 oktober 2017
Dear Ron, Many thanks for your review here and your kind words. We are very pleased that you and your family had a great stay with us and enjoyed the swimming and relaxing by the pool. Thank you also for pointing out the service, I will happily pass your comments on to the team. We are hoping to have the pleasure of welcoming you back to the resort in the near future. Best regards, Daniel - Resort Manager
Besvaret 06 oktober 2017
The Bell Pool Villa Resort Phuket
9,6
Lausanne fra Singapore
Familie med små børn
Deluxe villa med 3 soveværelser og pool
Boede 3 nætter i juli 2017
Amazing service! ”
The hotel staff were amazing. Constantly wearing a smile and being very helpful in any areas possible. Was pleasantly surprised when we came back from lunch on our first day to see a temporary pool fence set up without us asking, pure initiative from their end. This proved to be so useful as it put us at such an ease of mind. Every time we rang the front office for things we needed, it was promptly answered. Will definitely recommend this hotel!
Anmeldt 17 juli 2017
Dear Lausanne, Many thanks for your review here and for complimenting our team. It is great to read that they have provided you with 'amazing service'. Thank you for recommending our resort to others. Again, congratulations on the engagement and we hope that we will have the pleasure of welcoming you again soon as well. Best regards, Daniel
Besvaret 19 juli 2017
The Bell Pool Villa Resort Phuket
8,0
Rene fra Schweiz
Par
Honeymoon Villa
Boede 2 nætter i marts 2017
Great place for great price”
Abit outside of the crowed but therefore very relaxing. Best value for money. We been back here for almost 10 times even we tried other places but here we are most happy
Anmeldt 17 juni 2017
As always, thank you for your review here. We are pleased to hear that you had a good stay and hope to welcome you back in the near future. Best regards from your Bell team.
Besvaret 19 juni 2017
The Bell Pool Villa Resort Phuket
6,8
diem fra Vietnam
Gruppe
Familievilla med pool
Boede 3 nætter i maj 2017
Booking problem”
As i had booked a Family type villa with 2 bedrooms via Agoda but when i came, the staff told me that i booked 2 seperate villa with one bedroom. I did not know if this is Agoda's mistake or the Bell (while the Booking voucher show the type i booked is the family type). Then the staff settled us to a three bedroom villa but they only opened 2 rooms. I felt some kind of disrespectful to us at this time. Then i asked them the price of the new one in order to know if it is equal to the one that i paid via Agoda but they would'nt tell me. They said that it was my duty to contact to Agoda directly, not theirs. Whose fault was that, i wondered. Now i still do not know about the price yet. Such a bad experience and really a dissapointment with the way the staff performed here.
Anmeldt 31 maj 2017
Dear Diem, Thank you for your review here. Since you did not email us directly with your complaint, allow me to respond to you here. After thorough investigation, and confirmed with Agoda, you had indeed booked 2 villa's. (this also shows on your confirmation) The type of villa is indeed family type (all our villa's are minimum 3 BR villa, and we open the amount of bedrooms, based on the res.). We cannot disclose the price Agoda pays for the villa's as per contract, this is the reason why you had such a good deal. When you book with Agoda, you make a contract with them and they make a contract with us. This means that if there is any issue regarding booking or payment, we can only deal with the contracted party. In your case, you chose to change from 2 x 1BR villa, to a 1x 2BR villa to be with your family. We have changed this free of charge and with pleasure. Any other disagreement regarding price you would indeed need to take up with Agoda, as they are the company you booked with.
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The Bell Pool Villa Resort Phuket
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