The Capital Menlyn Maine

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8,8
The Capital Menlyn Maine
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Beliggenhed
Fremragende
9,6
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Lejlighed med 3 soveværelser (3 Bedroom Apartment)
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  • 113 m²/1216 ft²
  • 1 king-size seng
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Lejlighed med 2 soveværelser (2 Bedroom Apartment)
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  • 85 m²/915 ft²
  • 1 king-size seng
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Penthouse med 2 soveværelser (2 Bedroom Penthouse)
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  • 185 m²/1991 ft²
  • 2 Super king-size seng
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Executive Værelse (Executive Room)
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  • 28 m²/301 ft²
  • 1 Super king-size seng
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Lejlighed med 1 soveværelse (1 Bedroom Apartment)
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  • 60 m²/646 ft²
  • 1 king-size seng
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Standard Værelse (Standard Room)
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  • 25 m²/269 ft²
  • 1 king-size seng
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Antal værelser: 201

Verificerede kundeanmeldelser

Agoda Anmeldelser (31)Booking.com Anmeldelser (150)
Sortér efter rejsetype
Hotellets stand/rengøring9,2
Faciliteter8,0
Beliggenhed9,6
Service8,6
Værdi for pengene8,6
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Viser 11 verificerede anmeldelser
12
9,2
raihaan fra Sydafrika
Par
Executive Værelse
Boede 2 nætter i juli 2017
great hotel ”
location is absolutely lovely hotel is modern and comfy no faults from my side
Anmeldt 27 marts 2018
Dear Raihaan, Many thanks for your time to review our hotel and for choosing to stay at The Capital Menlyn Maine. We are very happy to know that you had a great experience at our hotel. We look forward to many more opportunities of having you back. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 08 april 2018
The Capital Menlyn Maine
8,0
Michelle fra Sydafrika
Par
Executive Værelse
Boede 2 nætter i marts 2018
Well located and friendly staff”
Toilets in room and downstairs public facility of hotel don’t flush properly. We were double charged for accommodation and quality of toiletries ie the shampoo was not of good quality. Pool facilities great, restaurant Koi fantastic, decor great
Anmeldt 05 marts 2018
Dear Michelle, We appreciate the time you took to share your experience with us. We are committed to ensuring guest satisfaction at all times; however, in this instant we apologise for all shortfalls and any inconvenience caused to you, and would like to assure an improved experience on your next visit. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 08 april 2018
The Capital Menlyn Maine
8,0
Clint fra Sydafrika
Par
Lejlighed med 1 soveværelse
Boede 1 nat i december 2017
Excellent for visiting the Times Square Casino”
Superb value for money, especially when making a last minute booking. Rooms are relatively cheap then, in comparison to booking in advance. Some facilities did not work ie. TV remote, telephone for reception, had to use cellphone (not a big issue, but it didnt work nonetheless) Staff not the best the I have encountered. Not taking proper orders for room service etc. But not a train smash Overall I would definitely return to stay at this hotel should I be attending a concert or event at the Casino
Anmeldt 01 februar 2018
Dear Clint, Thank you for taking time to write such detailed and honest review on your stay with us. All your comments and concerns are well noted and we will ensure your feedback is shared with the rest of the team in order that we may all rectify do the necessary remedial work where needed. We sincerely apologise for all missed service and shortfalls. Thank you for assuring us of your return and we assure you an improved experience in your future visits. Sincerely, Nokukhanya Magudulela Guest Relations Manager
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The Capital Menlyn Maine
8,4
FLOYD fra Sydafrika
Par
Standard Værelse
Boede 1 nat i januar 2018
Not suitable for wheelchair bound patrons ”
I loved everything about this place, from the staff to the spacious bedrooms. Unfortunately I am on a wheelchair and the bathroom is the most important thing when you are wheelchair bound. I would expect such an establishment to be on par with this especially because they brag about their handicapped rooms on their site. Unfortunately whoever designed and fitted the bathrooms did know know what they were doing. Firstly there is no rubber mat in the shower so my legs kept slipping and my wife had to hold them still as I showered. Secondly, the seat in the shower is very short, I could hardly fit my bum on it and I could have easily fallen out if my wife was not holding my legs. The same seat slants down and has no holes to dispense water, making it too slippery and dangerous for someone with an injury like mine. The same seat is very low and not on the same level as my wheelchair, so although I could transfer from my chair to the seat, I struggled immensely to go back onto my wheelchair because the seat was way lower than my wheelchair and also because my legs kept slipping. I normally travel alone and there is no way I can go to this hotel on my own. Very disappointed
Anmeldt 09 januar 2018
Dear Floyd, Thank you for your candid feedback. Firstly, I do apologise for the delayed response. I am very sorry to hear that your stay at the hotel was not up to par. Please note that this information has been passed on to our Facilities Management for their attention. Despite this, we hope to be able to welcome you back on a return visit in the Pretoria City. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 09 april 2018
The Capital Menlyn Maine
6,0
Egbert fra Sydafrika
Par
Standard Værelse
Boede 2 nætter i december 2017
Over gennemsnittet”
Location is great, Bed is great, Security is good. Reception response is poor, replenishment of basics such as towels and condiments very poor, bathroom layout is atrocious, and no shelf for soap/shampoo in shower
Anmeldt 19 december 2017
Dear Egbert, We appreciate your time to write to us. All your remarks are taken very seriously and educating our staff about good and bad service. We will ensure to share with the entire team including our Facilities Management for their attention. Please receive our most sincere apologies for the not so good experience and be assured of an improved experience on your future visits. Sincerely, Nokukhanya Magudulela Guest Relations Manager
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The Capital Menlyn Maine
9,6
Glen
Par
Standard Værelse
Boede 1 nat i december 2017
Great one night stay”
I can highly recommend the Capital, we were going to the EFC66 fighting at Time square and decided to book the night, from the check in to the security staff, everyone was friendly and provided great service, the room was clean, modern and had a great view from the 6th floor where our room was.
Anmeldt 18 december 2017
Dear Glen, Many thanks for such heartwarming feedback. We are very proud to receive and will ensure to share with the entire staff in order to motivate and even do better. Hope to see you again soon. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 09 april 2018
The Capital Menlyn Maine
10,0
Malcolm fra Sydafrika
Par
Executive Værelse
Boede 2 nætter i december 2017
Great hotel ”
Everything you want in a hotel . Clean , nice big room .great location attached to the mall restaurants and shops walking distance. Will def be back.
Anmeldt 17 december 2017
Dear Malcom, Many thanks for the great review. We are glad to know that you favour our location like many of our visitors. We hope your assured return will be soon. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 09 april 2018
The Capital Menlyn Maine
10,0
Francois fra Sydafrika
Par
Lejlighed med 1 soveværelse
Boede 1 nat i november 2017
Fremragende”
We had a great stay! Very friendly and rooms were beautifull and clean. Will visit there again.
Anmeldt 27 november 2017
Dear Francois, Thank you for reviewing our hotel. Your feedback means a lot to us as The Capital team, as it indicates to us what and where we are doing right and what makes our guests happy. We look forward to another opportunity to welcome you back. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 09 april 2018
The Capital Menlyn Maine
9,6
Rosa fra Sydafrika
Par
Lejlighed med 1 soveværelse
Boede 1 nat i november 2017
Fremragende”
Comfortable and stylish apartments. A great location for a nights' entertainment at Time Square Menlyn and surrounds.
Anmeldt 19 november 2017
Dear Rosa, Thank you for the feedback. We are happy that you enjoyed your stay and we look forward to having you again soon as our guest. Sincerely, Nokukhanya Magudulela Guest Relations Manager
Besvaret 09 april 2018
The Capital Menlyn Maine
6,4
Marc fra Swaziland
Forretningsrejsende
Standard Værelse
Boede 1 nat i oktober 2017
A stop over”
The room is good. Pillows and bed awesome and highly recommended. Fridge in the roomand air con worked very well. However maintenance issues on the reception area left me feeling like I did not know the hotel. No food and beverage facility available and no character to the hotel. Staff doing best they can under very trying circumstances. No management in sight and the letter describing the situation had operations manager as title with no name. Big let down. Surely when there are problems on sight there should be a manager on duty VISIBLE if only for staff moral net alone to deal with customers problems which will be more so. Really good staff. SLACK management and does not bode well for the future.
Anmeldt 23 oktober 2017
Dear Marc, Thank you for the time you took to share your review. We are happy to be receiving your honest feedback which will help us better our guests' experience. Your concerns and your observations are very important and we do acknowledge them and assure you improvement. Service to our guests is a primary consideration at our hotel; however, in this instance we are terribly sorry that we failed to keep within our standards and what we have become renowned for. We hope that you will allow us another opportunity to rectify and turn your next experience around. Sincerely, Nokukhanya Magudulela Guest Relations Manager
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The Capital Menlyn Maine
12
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