Daily Pinnacle Duplex
Jalan 51A /223, PJS 52, Petaling Jaya, Kuala Lumpur, Malaysia, 46100 - See map
Conveniently situated in the Petaling Jaya part of Kuala Lumpur, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Petronas Twin Towers. As an added bonus, restaurant is provided on-site to conveniently serve your needs.
Highlights
Facilities
Car park
Shuttle service
Check-in/out [express]
Restaurants
Concierge
Family room
Vending machine
Security [24-hour]
Your dates are popular among travelersPopular destination! Properties in Kuala Lumpur are being booked every minute!
Nice interior . ”
The problems I’m facing 1. The toilet light are not functioning 2. The air con leaking 3. TV under maintenance as you mention 4. Access card blocked by Pinnacle Office 5. WIFi not functioning
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Very good”
House was excellent but the policy, that will need to pay 200 deposit was just being informed on the same day checked in. I tried to messaged the host asking about things but no reply at all. What is the purpose havin 'chat message' column if no one there to respond? Overall house layout and cleanliness were very good.
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Thank you for choosing to stay with us and I truly appreciate your valuable constructive comments. At The Daily Suites Pinnacle, we pride ourselves in providing engaging experiences straight from the heart, please be assured that we will look into the issues raised. We hope to have another opportunity to welcome you back in the near future with a seamless stay.
A regret booking”
First n foremost which turned us off is the location of this place. So hard to find this hotel. In actual fact, it was just beside sheraton pj, but we had to call up the guy to ask for location. You guys could have just indicate there in the booking page that its just beside sheraton pj. Secondly, just 3 hours before check in, the person in charge whatsapp me to pay rm200 for deposit n will be refunded 7 - 14 WORKING days?! Don’t think even le meridien hotel has these kind of policy. Thirdly there is no receptionist In the hotel, just a security guard. Fourthly it was not clean and the tv not working, no access card given which means we have to register each time with the security guard to enter n out. Overall, a bad stay! Highly do not recommend this place. Rather pay a little extra and stay right beside them, sheraton pj! Or behind them, armada pj.
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carpark charges”
Expensive carpark charges not good location.Troublesome getting in and out of the apartment no excess card available.Deposit needed only to Maybank account.Communication only by mobile to the reception.But can say the view is nice and quiet if saying you are staying on the upper floors....
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Thank you for staying with The Daily Suites Pinnacle, Petaling Jaya! We regret that the service isn't up to your expectations. But we are pleased to hear that you had an overall enjoyable stay with us. We hope to welcome you again should your travels bring you back to Petaling Jaya.
Moderate”
Room is spacious, quiet and new. Good for travel with family or in group. Beds are comfortable. TV under maintenance. Floor is oily. No free parking for guest.
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Dear Jason, thank you for your review. I'm sorry to hear the rooms weren't up to the standard you've come to expect from us as you mentioned that the floor is oily. I have personally addressed this with our housekeeping staff to ensure this won't happen again. Also, I want to apologize as we are still taking steps in providing our guest the best service including to provide the parking for our guest. We value our customers opinions and would like to thank you for bringing this to our attention.
Good”
Pro..gd location, clean,well furnished. Con..request for higher unit but been given the lowest unit I e 6th floor. Each unit should have FREE PARKING...however have to pay for each entry
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Dear Felix, thank you for your fair review about our room. Your thoughts of our room's cleanliness, location and the overall condition of our room are duly noted and will be shared with our team. We have checked your checked in date and the reason of why we can't provide a higher unit as requested was because we are fully booked on that day, sorry for the inconvenience that caused you. We also apologize for the hassle you had to go through with the parking and charges. Despite indicating that our property has car parking facilities with additional chargers on our page, we are also extensively looking into possibilities of providing car parks for our guests in the future. TQ.
Limited staff support, no free car park”
The location is very strategy and easy, but check-in is tedious, no on ground staff supporting and receptions, if you looking for stress free check-in, this is not a good choice. And the room did not come with free car park, car park rate is RM3 per hour if you choose to park within the premises.
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Dear Glyden, thank you for staying at Daily Pinnacle. Please be assured that we have studied all your valuable comments with concerned operations departments carefully. We will work harder on improving our standards and hope to regain your confidence in our hotel and services. We always strive to provide the best service and satisfy our guests. We wish you a pleasant day ahead and look forward to welcoming you back soon.
facilities that supposed to provided totally not function”
When time we check in I still feel so warm and lovely cause the stuff are welcome us with friendly and smiling face always. Well the first seen of the room nothing to comment too it can say perfect by its outlook. Cleaningness also ok except washroom upper floor was dirty till I might needed to wash on my own. After all I get making noise by my family that the Internet totally not function. The first time they come and check after complain it can still work for about 30minutes ++ after that again gone. I make again complain but they told me will send someone to help to change but till very late at night and we gonna to rest then for what we needed the Internet connection. Pantry with no dishwasher or even a sponge to use to wash cup or bowl we been use. And washroom only lower floor been provided with shampoo, upper floor nothing at all. Been stated there 5guests stay but provide only three towel. The only One floor mat was in house so don't know where should we place it to dry our feet after washroom. hopefully there might have improvement next
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Dear Angeline, we would like to take this opportunity to thank you for staying with us. We are very disappointed that we did not meet your expectations. We hope you can accept our deepest apologies for the aspects of your stay that did not meet your expectations. Everyone at Daily Pinnacle takes guest feedback extremely seriously as we’re constantly striving to provide the best experience possible to all of our guests. We would like to assure you that your experience with your room is not indicative of the usual guest experience. We always want the opportunity to speak with our guests directly so we can remedy any concerns that they may have. Thank you once again for your review, and we hope that you will give us the opportunity to show you the great experience that we typically provide to our guests.
Bad experience ”
First of all , I would like to comment abt the pros of this stay 1. Location . 10/10 Cons 1. Unhelpful and not hospitality host . 2. No access card given ! All the guests were required to register at the main lobby every single time u leave the premises and enter again . Very very inconvenient and this is actually the first time I encountered this kind of policy 2. Cleanliness. Although no thrashes or very obvious dirt noted , the floor are very slippery and oily . 3. Basic amenities: no WiFi provided , no parking allocated ( park at hotel parking at own expenses) 4. Shower head was broken and not fixed . 5. Meant for 4 persons , the fifth person are not provided with blanket and sleep on sofa Overall , not a pleasant stay .
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Dear Hong, thank you for your feedback. We apologize for the poor experience you had when staying with us. Our rooms are currently in an upgrading process, whereby we will thoroughly will improve our rooms phase by phase. In addition, we will take all measures to improve on this. Despite the shortcomings experienced, we hope you will not put any permanent disfavour to us and we sincerely apologize for the inconvenience experienced during your stay. Thank you very much and have a good day.
Good”
Good location and the suite was cozy. Unfortunately the parking was too expensive since we need to use Sheraton's parking bay.
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Dear Ms Letchumy, thank you for the fair review regarding your stay with us. We would like to apologize for your recent experience and sorry to hear you were less than satisfied with the cost of the parking that being charged to you. We are sorry that at this moment, we are still working towards providing our guest with a parking and we are genuinely sorry that this happened. We will bring this issue as said to the management and look forward to have you again to stay with us. TQ
Acceptable”
Room excellent but service very poor. No iron No tv No access card No parking for guest. Have to pay. Wifi cannot acces No coffee/tea
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Dear Rabi-ah, thank you very much for letting us know the details of your recent stay with us. I apologize that our room did not meet your expectations.For your information, we take our guest review very seriously and now, we provide our guest with ironing facilities and access cards given for each room. However, we are still working on the TV as its under maintenanance and also we are looking for a way to provide our guest with parking. Once again, we are sorry that we did not meet your expectations in the case, but rest assured, we are working hard each day to make our guest experience an enjoyable and memorable one.
No Tv. No wifi. No room cleaning. Had to pay a lot fir parking. Staff not helpful at all.”
Had to pay deposit before details of the room were given. No receptionist. Staff not replying whatsapp message. Only after booking and payment they told that tv was not ok. No wifi at all. Have to pay parking fee of RM 12 per day. I stayed 2 days. So need to pay RM 24 When complaint to the owner, they did not reply my message. The staff was not helpful at all. Will not go there next time.
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Dear Ros, thank you for taking your time to advise of your recent stay with us. I am very dissapointed to read of your experience during your stay with us. Whilst an apology will regrettably not alter the outcome of your experience on this occasion, I do extend it with all sincerity. I certainly emphatised regarding the points you mentions in your review especially the poor service you receive as a result. Regarding the parking, its already being said that we can't provide the parking space to our guest at this moment but we are working on it. I will make sure that this will be addressed with a concerned party. We value our customers opinions and would like to thank you for bringing this to our attention. TQ
Poor service👎”
The managemant knew then tv cannot be use and under maintainence but they didn't let us know till we reach the hotel. Didn't make sure all the facility are in good condition and even didn't prepare acess card to us .When i reach the hotel and saw those problems,i call the incharge person but he reply me with rudely and ask me cancel this booking with agoda .Very disappointed!
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Be careful with your money to this property”
I have paid my deposit of 200 Rigit to this property and after 30 days of staying there I didn't get the refund back to my bank account. The reception even blocked my whatsapp so I cant contact them by now. The card for the property during my stay was blocked also regards to some financial problems. if you dont want to loose your money or chase them for the refund. Better not booking this property. I will be waiting for this property to get back the 200 ringit for me. I still keep all the receipts and texts from this property.
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Bad service ever”
no wifi provided and their service are very bad
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Dear Sannie, thank you for taking the time to write your review of our property, your comments are very much valued for us to improve our service. For your information, we got the issue fixed for the wifi and I am sorry that you have to go through such inconvenience during your stay. We always try our best for all our guests to be satisfied, as our goal is 100 % guest satisfaction. I take your points under consideration and will look seriously at how our service can be improved. Hope to see you around again. TQ.
Bad experience ”
The management told me fully booked while I reach the Homestay . Can’t check in . The Homestay overbooked and collect deposit from me in advance
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Thank you for your feedback. Allow me to also apologize on behalf of the management for the less than satisfied services and inconveniences that you encountered Please accept our most sincere apologies. Please be rest assured that we take your feedback very seriously. Thank you again for your valuable feedback, and we do hope that you will give us another opportunity to serve you better in the future.
很失望收了人家订金等了要一个月了都还不了人”
很失望收了人家订金等了要一个月了都还不了人
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