Told me the room I booked was sold out/not available even though I booked 4 months ago. ”

Booked superior double with bathtub as per show on Agoda description and pictures but when checked in, was upgraded to a family room without bathtub. When as to change to what I booked, staff said the room I booked is sold out for the day.

Hotel charges for everything”

Clean and good location. Hotel charges for extra bottle of mineral water and dirty hand towel, which brings down my rating

Good”

Needs to improve on room maintenance and servicing. On check in was given a room where the shower room could not be closed properly .Then changed to another room and later when showering, discovered that the hose of the hand held shower was leaking badly. On another day, the staff cleaning the room did not replace the used up bottles of shampoo and bath gel with new bottles nor refill the coffee and tea bags in the room.

A lovely hotel in a lovely area. ”

This is a great place to stay in Dalat- close to the lake and market. Breakfast is good and the rooms are fine. We however were a little disappointed when the people at the service desk were unconcerned that our taxi to the airport was 15 minutes late, or when our booked tour was full... Still, a positive recommendation!

Above average”

Although the hotel had agreed to my written request for an early check-in, its staff asked me to wait till 2pm when I and my partner arrived at the hotel after 7am on Jan 1. They, however, said they could let me check in only if I paid a sum of 500,000 dong, adding I and my partner could also have free breakfast at the hotel. As we were very tired, we had no choice to pay the sum of 500,000 dong! That really ruined our mood and our stay at the hotel!!!!!!

Good location”

Hotel is near to Dalat market & Xuan Huong lake. Both is walk distance. Room is spacious enough but it smelt when check in. The bad thing about this hotel is super noisy from the next door construction & from other guests outside the room as sound is loudly echoed

Good location. Poor view for Family Rooms. ”

Location short walk away from lake and night market. Good size room with 2 double beds, 4 bottled water daily. Small 2 panel window. View of Family rooms on level 4 face rusty roofs chimneys of neighboring houses. Level 5 family room more bearable. Was told only Double rooms have Lake view. Range and quality of food for breakfast good.

Good hotel and nice location”

We stayed here for 3 nights. It was a good stay overall. The staff was relatively friendly and answered all of our questions to the best of their abilities. The buffet breakfast was great. The location of the hotel is pretty much in the center of the city, but you’ll have to walk a few blocks for good dinner food.

Pleasant Experience”

Hotel is well located short walk from the night market and the lake, rooms are kept very clean and large enough for multiple luggage travellers, very pleasant experience overall, breakfast spread was good, but quality was not. Room was provided with instant coffee black and sugar but no creamer, seem they expect guests to live on black coffee.

Close To Market”

Great location. Next to the lake and Dalat market. 10 minutes walk along the lake is a shopping mall. Quite noisy during the day and early evening. Sleeping at night is fine. Good and convenient hotel restaurant and breakfast buffet. Taxi in front available to take you any where you like to go.

2 nights in dalat”

The hotel is on the quieter side of dalat but around 200m walk to the hustle and bustle of dalat city center. So near the lake so i like going out the the hotel and just look at all that open space. The room was huge for the 3 of us. The comfort room is clean for my standards. They don't have an aircon since it's cool all the time

Good place to stay if get good price deal”

1. Room is large & comfortable except lighting in bath can improve with another bulb. 2. Breakfast is excellent & staff accommodating 3. Housekeeping is responsive & attentive to resolve teething problem like safe code setting, chair with nail end sticking out. 4. Bell boy/security attending to luggages storage was helpful and provide good service. 5. Counter staff could be better trained to speak English to attend to international travellers' need as some have difficulties communicating with us in English

Peaceful location. Good service. Decent rooms. ”

Check in was a breeze. Room overlooked the garden and lake. Located slightly away from the main area but it was just a short walk. Good eating place just downstairs next door. Bfast spread was good enough and rooms were warm and comfortable.

Excellent hotel near to the centre of town”

This is my second time staying at this hotel and I like it very much for its closeness to the night market and the Lake. Because it was at the road junction it can get a little noisy with all the traffic and honking going on. But the proximity to the town makes it a very convenient place to stay. Will definitely consider coming again

Perfect location”

It's a great experienced staying at Best Western Dalat Plaza. All the staff were friendly and helpful especially Ms Yen at the reception. She is always happy serving her guests with a broad smile on her face as we observed not only to us but to many guests too. Morning buffet breakfast is great with so much to choose and eat, Vietnamese and Western dishes, you will be so spoilt. Food is being replenished quickly too. Room is comfortable and it will be nice if it is sound proof. As the hotel is along the road, it can be noisy when the window is opened. Sometimes guests speak loudly along the corridor especially at night, can be quite disturbing.

Near the lake and market”

My wife and I took our family to Da Lat. We had 2 (3-people) rooms and 2 (2-people) rooms. We stayed for 2 days at Best Western. We liked the location and the lake for relaxation and exercises. There was free parking for our van as well. We'll come back this hotel and recommend for couples or family with children.

Great Location, Nice little hotel”

Everything about this hotel was great, apart from the breakfast which was decidedly mundane, but fully expected, as is the norm for this standard of hotel. No aircon in the room, but the Dalat weather made sure we didn't need it. Nice room, no complaints!

Great stay as always in Da Lat”

The hotel room is ok, maybe worth 3 stars, not 4 stars. However, bed is comfortable and room is clean. The breakfast buffet is great, not so many choices, but each dish is delicious. Just 5 minutes walk to the central market and Xuan Huong Lake. Convenient for first time travellers. Price is acceptable too. Recommend!

Clean and friendly hotel. Near to the city markets”

Nice hotel to stay as your base on your visit to DaLat. Close to the city center without being disturbed too much with the traffic noise although you can still hear some. Within walking distance to the markets and food so you don't really need to eat at the hotel. Hotel food was ok with enough selection but we prefer to go out to eat. Nice and clean hotel and rooms with good high speed internet connection. We checkin late at night about 11pm and checked out early at 6am with no hassles... smooth and efficient. Will definitely come and stay again when I come back to DaLat.

Most affordable Best Western Hotel in Vietnam ”

he hotel is centrally located as it's only about 5 minute walk to Dalat central market. Rooms are large even compared with other Best Western hotel rooms in the US! Wifi is free and breakfast is included in the room rate making it very affordable if you book it through agoda website! The staffs there are very nice and helpful. They had tended to the requests that I had with utmost attention!