Recent customer comments

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Good



based on 1214 reviews
  • Cleanliness 6.3
  • Facilities 5.1
  • Location 7.6
  • Room Comfort/Standard 6.7
  • Service 6.5
  • Value for money 6.1
  • Food/Dining 5.7
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Heather from New Zealand
Couple
Deluxe Rainforest
Stayed 3 nights in August 2016
Great location for Rainforest Music Festival. 5 minute walk. Helpful friendly staff. Breakfast was o
Recommend for Rainforest Festival or as a peaceful getaway.
Reviewed August 09, 2016

RAMESH from Malaysia
Couple
Deluxe Rainforest
Stayed 3 nights in August 2016
Summary
Rooms were not clean. Lot of insects, ants, lizard and even cockroach. Room service plates were not picked up outside room for more than 1 day which leads to ants harping on it. Room no hair dryer,phone wasn't working well.
Reviewed August 09, 2016

VIJAYAN from Malaysia
Group
Junior Suite
Stayed 2 nights in August 2016
The Hotel
Rooms are run down and not cleaned well. Cob webs were seen everywhere. The pool was not clean. would I stay at the hotel again. Only last resort.
Reviewed August 09, 2016

Irwin from Malaysia
Group
Deluxe Rainforest
Stayed one night in August 2016
Great stay
Have always enjoyed staying at Damai Puri..a nice location to relax and unwind.
Reviewed August 08, 2016

Jennifer from United States
Family with older children
Junior Suite
Stayed 3 nights in August 2016
Two star hotel in a five star location
What a shame! This hotel has a gorgeous location on the peninsula - right beneath the jungle and mountains right on the beach. The bones of the hotel are lovely and it was built to a high standard when first constructed. The rooms are spacious and the beds comfortable. The staff are kind and friendly. However, it seems as though the hotel has been neglected for at least 10 years. Looks like the elevators haven't been working for a LONG time. The pool, although lovely to look at, was murky and I did not dare get in. Towels were shabby and worn. My husband and I kept thinking that if only a major hotel chain were to purchase this property, it could be delightful. As it is, make sure that your expectations are set appropriately low and you get a good rate, and you will still enjoy a relaxing time in a lovely spot.
Reviewed August 08, 2016

Dinah from New Zealand
Solo traveler
Deluxe Double or Twin Room with Sea View
Stayed 2 nights in August 2016
Overall summary
Cons: The hotel must have been grand when first built. Rooms are now in poor state of decline. My first room was not clean with gecko poop and stuff on the floor and dead earwigs in toilet. Very musty smell. They moved me and next room tolerable but things like room telephone not working, no plug in the lever action washbasin drain (not a pretty sight while you are cleaning your teeth), soap holders teetering on one screw and tatty towels. Made me wonder if my sheets were clean. Breakfast food meant to warm but cold and thinks running out Pros: good a la carte lunch. Beautiful beach. Wifi at reception. Staff helpful. Gym looked good and swimming pool. Shop well stocked. Very close to the rainforest festival site. Facilities for sit on paddle board usage.
Reviewed August 08, 2016

Tina from Switzerland
Couple
Deluxe Sea View
Stayed 5 nights in July 2016
Time for relaxing
Close to the rainforest, beautyful view, very big pool...but there is no spa and only one little shop and one
Reviewed August 04, 2016

Peter from Slovakia
Couple
Deluxe Sea View
Stayed 2 nights in July 2016
Very bad experience
Sayed there for 2 nights. Big hotel complex but everything except 1 restaurant is closed. No bars (we are not drinkers just reviewing), no massage center, surrounding dirty hotel not maintained, staff not trained (exept the smole they gave you even you are complaining), not trained, not aware, don't give you any help or advice. The whole hotel is running down. Seems like is run by auto mechanic or what. We are not advising it at all. Better check near by places instead.
Reviewed July 29, 2016

Ka from Malaysia
Family with young children
Deluxe Sea View
Stayed one night in May 2016
prefer couple trip n big kids.
nice trip. staff all so friendly.. but the more important need to upgrade is room cleaner need to updated.. really DIRTY..
Reviewed July 28, 2016

Ka from Malaysia
Family with young children
Deluxe Sea View
Stayed one night in July 2016
good...
room cleaness really need to update. staff all friendly.. nice trip...
Reviewed July 24, 2016


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