Days Inn & Suites by Wyndham Surprise
12477 W. Bell Rd., Surprise, Phoenix (AZ), United States, 85374 - See map
The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Conveniently situated in the Surprise part of Phoenix (AZ), this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous Desert Botanical Garden. As an added bonus, outdoor pool is provided on-site to conveniently serve your needs.
Highlights
Announcements by hotel (1)
Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.Facilities
Pets allowed
Car park
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
Laundry service
Safety deposit boxes
Your dates are popular among travelersUsers are booking a place in Phoenix (AZ) every 1 minutes on Agoda.com
Great Stay”
Perfect hotel West on Bell Road. Far enough away from the hustle and bustle of the busy part of Bell Road yet just a few minutes drive to get there. Easy interstate access. Close proximity to stores. Beautiful and well-kept hotel, awesome staff, and the pool is great!
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Dear Glenn, Thank you for your feedback. We were very pleased to hear that you had a wonderful stay at our hotel, and you gave us 10/10. Hope to see you again in near future. Front desk Management Team. Days Inn and Suites Surprise AZ.
Good price and friendly staff ”
A 24 hour the front desk staff is very important to me. They were friendly and offered extras like a breakfast bag to-go. They also picked a quiet room for me when I said I was hoping for a good nights sleep. I’m likely to stay here again.
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Hello Lizbeth, Thank you for taking the time to leave us a positive review, we greatly appreciate hearing about your experience. I will report to my team about your stay, as we keep our focus on guest satisfaction. We hope to see you again soon. Front Desk Team Days Inn & Suites by Wyndham Surprise
Very clean and nice staff”
very clean, easy access, and elevator available. At least for now, no ice machine, or breakfast while the covid restrictions are in force, but there are vending machines available. Many restaurants and stores in the area.
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Thank you Mark! We love getting rave reviews from our guests. We hope to see you again in 2021! Lisa/Front Desk
Comfortable, Clean”
Suites by Wyndham are usually nice. Nothing fancy, but cleaner than most for a budget hotel. All facilities worked, the room & bathroom was clean, sheets felt crisp, a/c unit wasn't old. Even the pool was clear & maintained. Lobby is any also clean, nice staff, friendly greetings, good accommodations. No complaints, Will come back to this location in Surprise, AZ.
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Thank you Christyle! So glad you enjoyed your stay. We are excited to welcome you back whenever your passing thru! Lisa/Front Desk
Excellent stay”
We love this Hotel. Always clean. Friendly staff. Good amenities. Many restaurants and shopping near.
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Thank you! We love getting feedback from our guests, and are very happy you had an excellent stay! See you soon :) Lisa/Front Desk
Good for the money, location”
Great for visiting family in Sun CIties. Son and I had two queen beds. Fridge and micro convenient.
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Thank you Julie! We are so glad you enjoyed your stay. See you in 2021?? Lisa/Front Desk
Clean and basic good value”
Friendly staff, good location, quiet. Overall, a really nice experience for the budget minded traveler.
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Good value for your money. ”
Clean, nice staff, hot showers, lighted parking, elevator, in room mini fridge, microwave, ironing board, blow dryer, coffee maker. vending machines, big pool, food and shopping near by. Good value for the price. We stay here many times a year when we come to AZ.
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Mark, thank you for the review. We are so happy that you always choose us as your "home away from home". :) See you again in 2021! Lisa/Front Desk
Keep on scrolling ”
Just being honest. Unless you like hard beds, we did not get a good night's sleep.
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Dear Mark, Thank you for your feedback. I wish you would have reached out to us during your stay and we would have been able to switch your rooms. Hope you give us another opportunity and stay with us in near future. Front desk Management Team. Days Inn and Suites Surprise AZ.
What happened Days Inn?”
We always stay at this Days Inn when we pass through Surprise AZ. Seems the hotel has gone down hill this visit. Entry into the room smells like the it was vacuumed with a vacuum that had not been emptied. Shower only had 2 towels for our entire family. ALL of the electrical outlets would not hold our chargers, or their lamp plugs, so lamps were intermittent and phones were not charged. We also found a used wash rag still hanging in the shower. Breakfast the next morning also went downhill. I understand the "grab n go" bagged Breakfast because of Covid, but has got less and less contents, and the surrounding hotels have hot breakfast now. The beds have always been a litte firm for us, but We also found a blood stain on one bedspread. Come on Days Inn, time to refurbish rooms, and get back on par.
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Not the worst for the price”
The beds are really uncomfortable, rooms aren’t the cleanest, and there were quite a few sketchy people hanging out in the parking lot after dark. The only plus is that the staff was really nice but that seriously was the only plus
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Elizabeth, I apologize that your stay was not up to the standards we try to achieve here at Days Inn Surprise. I will be passing your issue's on to Management. We do hope you will give us another chance when passing thru, to show off our improvements! Lisa/Front Desk
days inn surprise”
pleasant stay most of the time clean not too expensive no deposite if paid on my debit card low pet fee
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Alice, thank you for your review. Was there anything we could have done better? Lisa/Front Desk
Dated and smelly”
Room decor was very dated, felt old. Room reeked heavily of stale cigarette smoke, so much that it made my clothes smell like smoke. Front desk clerk was pleasant during check in.
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William, we are sorry that your stay was not up to the standards we try to achieve here at Days Inn Surprise. Thank you for the kudo's to the staff, and we want you to know we are constantly trying to improve the overall feel of quality for our guests. Please give us another chance to show you our improvements! Lisa/Front Desk
Dirty ave Hote ”
Is they worst hotel ever I see my tire life I don’t like you I meant to nobody come to this hotel is very bad very Dirty
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Continental Breakfast & maintenance”
I'd give it a 1-1/2 star. Breakfast 6-9 AM. Arrived at 7:45, only two cold scramble eggs, Oatmeal that was lumpy and very bland, even when adding salt, butter for flavor. The waffles were good. So was the Dannon yogurt. I reported to front staff, the bathroom sink backs up and the electrical outlet by the window would not hold a plug in device. Other than the breakfast and a few minor things, I'd stay there again.
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Thank you for the feedback! Due to Covid 19 concerns, breakfast is no longer being served, but rest assured when this is all over, we will address your concerns and improve on them! Lisa/Front Desk
Good”
Your breakfast is really bad. I would rather you serve just donuts from any where than eat the cold eggs. Room lighting is poor and the room entry door did not appear to be very secure as you could see light from the hallway around all the door frame.
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Karen, we appreciate the feedback. We will be passing on your review to Management, and rest assured your issue's will be addressed. Lisa/Front Desk
jaimie escobedo”
loved it
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Thank You Jaimie! Glad you enjoyed your stay!! Come visit us again soon!! Lisa/Front Desk
Run down, needs maintenance.”
The room was quiet, the beds were clean and comfortable, and the staff was friendly. However, the bathroom was in rough condition. Several floor tiles were loose and a lot of the grout was damaged or missing between them. The toilet didn’t flush normally, it took 2 or 3 flushes each time for the bowl to drain and refill properly. One of the “clean” bathroom towels had stains on it. Also, the in-room safe malfunctioned twice and then completely stopped working despite attempts by the staff to reset it. Although the outdoor swimming pool was open, it was not clean. Mostly just leafy debris, but there was a lot of it, both on the surface and on the bottom of the pool.
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Needs some work”
I stayed here 3 years ago while attending Texas Rangers spring training and it was nice so I returned. It appears they are struggling. The place needs some maintenance and repair. My toilet seat was cracked and pinched when using. The wifi would lose connection about every 1-2 minutes and I had to re-connect which gets quite annoying. They are still doing grab and go breakfast blaming Covid and I think it is time to get over it and do breakfast.
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Thank you for taking the time to tell us about your experience at Days Inn & Suites by Wyndham Surprise. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. I wished you would have let front desk know to solve your situation. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Days Inn, we continuously strive to meet your needs and expectations. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.