Ascott Macau

Serviced Apartment
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8,4
Wird von 93 % an Freunde empfohlen
Ascott Macau
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Empfangshalle
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Empfangshalle
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Unterkunft von innen
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Unterkunft von innen
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8,4 Sehr gute Lage
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Alle 30 ansehen
8,4Lage
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  • Gratis-WLAN im Zimmer

  • Klimaanlage

  • Tägliche Reinigung

  • Bar

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Verfügbare Zimmer
Premier Suite
...
  • Aussicht: Meerblick
  • 75 m²/807 ft²
  • 1 Super Kingsize-Bett
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Deluxe King
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  • Aussicht: Stadtblick
  • 30 m²/323 ft²
  • 1 Kingsize-Bett
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Executive Suite
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  • Aussicht: Stadtblick
  • 50 m²/538 ft²
  • 1 Super Kingsize-Bett
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Nobelsuite (Noble Suite)
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  • Aussicht: Stadtblick
  • 40 m²/431 ft²
  • 1 Kingsize-Bett
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Deluxe Zweibett (Deluxe Twin)
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  • Aussicht: Stadtblick
  • 30 m²/323 ft²
  • 2 Einzelbetten
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Verifizierte Bewertungen von Reisenden

Agoda Bewertungen (744)Booking.com Bewertungen (703)
Filtern nach Reisetyp:
Zustand/Sauberkeit8,8
Einrichtungen8,2
Lage8,4
Zimmerkomfort und Qualität8,8
Service8,3
Preis-Leistung8,6
Bereitgestellt von geprüften Gästen von Agoda
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Es werden 430 verifizierte Bewertungen angezeigt
12345
9,2
Christopher aus Australien
Allein unterwegs
Nobelsuite
Buchte 2 Übernachtungen im Februar 2018
Fantastic Place in not so busy area - Great Value
Great Value for Money with exceptional facilities for most travellers. Although the hotel is not located in the busiest of areas, it is just a 10 min walk away from everything you want to visit in Macau. If you want to gamble the MGM is just across the road. The hotel also contains a decent diner and bar. The gym and swimming pool facilities are sufficient with great friendly staff who keeps everything clean. It is also close to the Macau-Hong Kong ferry port which makes it easy for travellers to get to without paying too much for a taxi ride.
Bewertet am 21 Februar 2018
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5,2
Ming aus Hong Kong
Allein unterwegs
Executive Suite
Buchte 1 Übernachtung im Juli 2017
not good....
not good....
Bewertet am 25 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. Please accept our utmost sincere apologies for the lapse in our services and the inconvenience this may have caused you. Failures related to our services were of ultimate concern to us. Please rest assured knowing that your message has been taken very seriously and we hope that future guests (which, hopefully, includes you) will find we are in better-improved condition as a result. Thank you again for your valuable feedback which gives us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.
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Ascott Macau
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9,2
albert aus Indonesien
Zu zweit unterwegs
Nobelsuite
Buchte 1 Übernachtung im Januar 2018
Exceptional receptionist, and never seen another staff.
Well first The cons When i msg ascott for my stay (through agoda) i didnt get any reply. This is abit dissapointing No bellboy to help us carry the bag to the room, not even an offer from the staff at the lobby. The breakfast doesnt have that much selection (but all is delicious) The pros We got free upgrade because we re on our honeymoon trip. And a free wine Thank you so much ascott. Thanks to the recepcionist too. Sorry i forgot the name The room was worth the money. And for location its near mgm so its easy to go to the ferry terminal Theres also a convinence store and some restaurant. Might return to ascott when i visit macau again. And will recommend to friends
Bewertet am 17 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. We are pleased to know that you are satisfied with our room environment and hotel location. On the other hand, please accept our sincere apologies for services shortfalls you have encountered during your stay. Failures related to staff responsiveness and customer services were of ultimate concern to us. Please rest assured we will address this issue with our team for improvements in the near future. Thank you again for your feedback which gives us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.
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Ascott Macau
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9,2
Li aus Singapur
Gruppe
Nobelsuite
Buchte 1 Übernachtung im Dezember 2017
Value for money
Stayed for a night. Room is wonderful. Big and clean. Although they do not provide free shuttle bus, but it’s easily accessible by nearby hotels-Wynn,Stars. A public bus stop is right outside the hotel.
Bewertet am 13 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your feedback and we are delighted to learn that your stay with us was enjoyable. Due to the size of the property with limited units supply, we will definitely study the feasibility of providing shuttle bus services against our business needs. Once again, we appreciate your feedback and sincerely look forward to welcoming you again soon. Thank you.
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Ascott Macau
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5,2
Kwok aus Hong Kong
Familie mit Kleinkindern
Executive Suite
Buchte 1 Übernachtung im Juli 2017
Ausreichend
check in & Check out counter is very poor , only two staffs check in and cant offer the room on time
Bewertet am 12 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. Please accept our sincere apologies for services shortfalls you have encountered during your stay. Failures related to staff responsiveness and customer services were of ultimate concern to us. Please rest assured we have addressed this issue with our team for serious improvements in the near future. Thank you again for your feedback which gives us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.
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Ascott Macau
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9,2
PEI aus Malaysia
Zu zweit unterwegs
Nobelsuite
Buchte 3 Übernachtungen im Dezember 2017
Superb and Magnificent!! Would love to come back again !! :) :)
The location is fine, opposite of Wynn Casino and Hotel, can get bus and taxi easily, reach tourist attractions within minutes by walking, mini supermarket is 220m away. The room is big and clean, they upgraded us to Executive Suite, price is reasonable and breakfast is included. Food is okay. Staffs are friendly and helpful and efficient. Everything is awesome!
Bewertet am 11 Januar 2018
ear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are delighted that you are highly satisfied with your stay with knowing that you have liked our guestroom, location and also managed to explore around the property. As Ascott Macau situated in the heart of the metropolis where world-class shopping, restaurants and supermarkets are around. The sights and sounds of the vibrant city are definitely all within your reach at Ascott Macau. Your comments are highly appreciated and we will continue to do our very best for the comfort and satisfaction of our guests. We look forward to welcoming you back for another pleasant stay in the near future. Thank you.
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Ascott Macau
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3,6
Raquel aus Portugal
Familie mit älteren Kindern
Premier Suite
Buchte 1 Übernachtung im Januar 2018
Absolutely disappointed
Booked Premier Suite and Deluxe Suite. Both rooms smelled of cigarettes. Called Guest Services to spray room, 20 mins on the line and no answer. Had to search for a Housekeeping staff on the floor. Check in and out is ridiculously long. One FO staff and bad attitude. Should have 2 during peak hours. Asked for GM or DM, bellboy or security said they are not on duty. Left a message for GM, Mr. Tang (name provided by staff but still no response till today). Having just stayed at Fraser Suites, Ascott Macau is truly disappointed. I would recommend other five stars in town if you don’t have to have a kitchenette.
Bewertet am 10 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your stay experience at the property. Please accept our utmost sincere apologies for the lapse in our service and the inconvenience this may have caused you. Failures related to staff responsiveness, knowledge and customer services were of ultimate concern to us. In the meantime, we try our effort to get in touch with you but due to the miscommunication of our staffs, we didn’t have your email on the file. We would be grateful if you could provide us with your email via the private message on our official Facebook page and our General Manager would like to get in touch with you directly. Thank you again for your valuable feedback which gives us a chance to improve ourselves and hope to see you soon along with exceptional customer services. Thank you.
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Ascott Macau
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9,6
Chen aus Singapur
Zu zweit unterwegs
Nobelsuite
Buchte 2 Übernachtungen im Dezember 2017
Great stay with Ascott Macau!
The hotel representative upgraded us to Executive Suite and offered a bottle of red wine for our anniversary.
Bewertet am 04 Januar 2018
Dear Ascott Guest, Thank you for taking the time to share your beautiful comments with us following your recent stay at Ascott Macau. We are absolutely appreciated to learn that you were pleased with the hotel room and our services during your stay. Your compliment has been shared with our team and we are all very proud that we were able to contribute in making your trip to Macau a pleasant one. Your feedback is truly encouraging and inspiring for us to continue carrying forward our service principles for the comfort and satisfaction of our guests. Once again, thank you for your sharing and look forward to the pleasure of welcoming you back soon. Thank you.
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Ascott Macau
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9,6
POLUNG aus Hong Kong
Familie mit älteren Kindern
Deluxe Zweibett
Buchte 2 Übernachtungen im Dezember 2017
Modern hotel
Really good bath room facilities
Bewertet am 02 Januar 2018
Dear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are delighted that you are satisfied with your stay with knowing that you have liked our hotel environment and room facilities. Your comments are highly appreciated and we will continue to do our very best for the comfort and satisfaction of our guests. Once again, thank you for your compliment and we look forward to welcoming you back for another pleasant stay in the near future. Thank you.
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Ascott Macau
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10,0
mark aus USA
Zu zweit unterwegs
Executive Suite
Buchte 1 Übernachtung im Dezember 2017
An excellent stay and great value
This was an on line booking thru Agoda. My first time to Macau and I did not know much about the location. I choose the Ascot from the hundreds of options- and I was extremely happy. The hotel is luxe for a very reasonable price, beautiful large room, clean, friendly staff and great location for everything Macau. I can find nothing negative to mention about my four days there. Unquestionably, I would recommend the Ascot over the more pricey hotels in that area.
Bewertet am 30 Dezember 2017
Dear Ascott Guest, Thank you very much for taking the time to share your Ascott experience. We are very glad that you are highly satisfied with your stay with knowing that you have a wonderful stay at Ascott Macau. We are all very proud that we were able to contribute in making your trip to Macau a pleasant one, and for sure we will keep on providing high-quality services to our guests in the future. Thank you again for your compliment and we look forward to the pleasure of welcoming you back to the hotel for another fabulous stay in the near future. Thank you.
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Ascott Macau
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12345
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