Best Western Mactan Resort

Das Best Western Sand Bar Resort ist sehr hübsch, sauber und noch nicht ganz fertig gestellt (z.B. im Garten werden noch Palmen gesetzt etc.) Die Poollandschaft ist schön, leider kann man jedoch gar nicht wirklich im Meer baden gehen, da darin sehr viele Algen, Seeigel etc. sind, so dass man eher den Meerwasserpool bevorzugt. Außerdem gibt es am Strand keine Liegegelegenheiten, so ist das also denke ich nicht vorgesehen. Das Zimmer ist geräumig, das Bett gemütlich, es war sauber und täglich werden 2 Flaschen Wasser kostenlos zur Verfügung gestellt. Das Personal ist freundlich, aber nicht so zuvorkommend, wie in anderen Hotels, Pensionen oder Lokalen, wo die Bedürfnisse des Kunden erkannt werden. Das Frühstück war enttäuschend, da ich bei diesem gehobenen Preis frisch gepressten Saft statt Sirup und eine größere Auswahl bspw an frischen Früchten (nicht nur Ananas) erwarten würde. Was gar nicht geht ist dann z.B. bei Nachfrage nach einer Banane tatsächlich noch 100Pesos (umgerechnet 2 Euro!!) verlangen zu wollen. Dieses Hotel war bei weitem das teuerste unseres Philippinen Urlaubs, doch mit höherem Preis steigen auch die Erwartungen und diese konnten in diesem Hotel aus meiner Sicht nicht gut erfüllt werden.

Super Aufenthalt. Sehr freundliches Personal immer mit einem Lächeln. Grosse saubere Zimmer,grosser Flat TV und gutes schnelles WLAN. Essen Preis-/ Leistung sehr gut.

very nice view! perfect!

Value for money- not so much. Didnt really enjoy a lot because construction was still on going. Not all facilities were available. But room is really big.

i guess now they've improved

Avoid this hotel.

we enjoyed very much our stay at the hotel! the pool was nice, the ambiance was nice, fit for vacations... we will definitely be going back there!

Stayed for 2 nights. Breakfast was ok. Nothing much to choose from esp for kids. They have a 2 in 1 pool (kids pool adjacent to adult). Place was clean. Adjacent resort guests can make use of its amenities but not vice versa. It's about half an hr frm airport.

The staff gives a misleading info that will benefit us so we grab it considering that info is reliable but however they charged us in the end. The system is clear but the staff are not or might be hiding some to mislead us and then we're charged? The staff should be a black and white towards the customers, as we are the one who will pay. The staff said that we can use also the Solea as they have the same management. When we went to Solea to use the pool, the staff keep following us and tell us that we cannot use the Solea pool since we stay in the sandbar. Only if we stay in Solea we can use the Sandbar amenities. At first i doubted on the reviews ive read but now I double conclude the negative reviews. There's an ocean but u are not allowed to swim. The sandbar view we can see in the site is not the same as the actual view.

Negatives: no hot water and toilet didn't flush due to renovation work but when we complained the staff immediately upgraded us to the new hotel next door also managed by them. This was great customer service. Wifi too slow. No good enough in this digital age. Needs to be upgraded asap ! Like most 3 star hotels the pillows were too hard. 5 star international hotels always have soft comfortable pillows that quarentee a perfect nights sleep. This is one of the cheapest ways to improve the customer experience. I've learnt and I always bring my own pillow.

Good breakfast, helpful staff, comfy bed and pillows. Nice view from the hotel room

The amount that we've paid is not worth it! Elevators are not working?! We have to go through the stairs all the way to the 5th floor with small kids!!! They did not even bother to compensate the inconvenience that we experienced. Upon checking in, the Front Desk Staff was on the phone for too long not even acknowledging the guest, I think she can do some chitchat at the back office. The Airconditioning and the toilet flush is not working properly. The food is not bad. Overall experience is very disappointing considering we are locals how much more with other nationalities.

Checked in to Best Western and received a pleasant surprise. Was given a free upgrade to The Solea Resort with a sea/pool view. Simply Fabulous. Rooms were great and the staff at Solea were fantastic. F&B were also great. A truly memorable stay. My choice hotel the next time I am Mactan, Cebu.

hotel is still being constructed, elevator sometimes does not work.

The hotel is made by chinese investors and has extremely low quality, it does not reflect the standards i expected, basically the quality of the hotel construction and the details are very low quality and the price we had to pay was 5 times more as it was worth in real..... I stayed 2 nights, but had 3 rooms during this stay, they were not able to assign me a King Bed room as booked, the first one had twin beds and was next to construction works, since the hotel is not ready yet..... The second room was more quiet, but again twin beds, even when the reservation systems said it was King Bed... The third room was finally King bed (second night), but looked over the construction next to the building..... The safety box did not work and was not mounted into the cupboard, so everybody could take it easily.... the fire alarm system was not working, they still had the orange covers on the sensors, so officially you are not allowed to run a hotel without this safety devices running....... Several pools were not finished and under construction. The staff was friendly and did their best, but they admitted the hotel was bad quality and not ready at all...... but they pushed the opening..... The room was not clean at all, the dust and dirt from the construction was everywhere.... In total it could be a nice place to stay, but the overall quality of the hotel is very bad..... and does not meet any western standards you might expect with a Best Western Hotel! I cannot imagine how you can get this hotel in good shape the way the overall quality of the building is..... I will contact Agoda for a refund, also to protect other from choosing this hotel, they had prices like Shangri-La Mactan, but only quality of a 2 star budget hotel... The view from the hotel towards the pool area and the seaside can be nice when all is finally finished, but more for Korean and Chinese tourists i guess.

The resort was still partly under construction when we arrived. Beach is not fully developed for use. Only two pools were available, the infinity pool and the kiddie pool with the slide, which was enjoyable! The new wing check in front desk is gorgeous and modern. Elevator takea forever, we just use the staira. Food at the main dining hall is bleh, but you might as well get the breakfast buffet with your booking because there are no restaurants outside of the resort that's walkable. Outside of the resort is mostly poor area that is probably not safe to walk around unless you are with locals. We enjoyed the authentic filipino food at the restaurant on the best western side. A lot of mosquitoes. I think I got bit 5 times during my stay there and I did use insect repellant . Room and bathroom is spacious. Our toilet was seat was broken. The drain in the shower was kind of slow. Toothpaste is only a one time complimentary? No sport activities available, in contrary to the advertisement on their website. Wifi is bad, always in and out. We probably wouldn't stay again.

No Comment.

No English breakfast tea for breakfast unless you pay extra. I thought that was basic. Shower water pressure was very weak, check out slow, so slow that by the time my taxi arrived to take me to airport they are still not done. I demanded to go and was held back saying they haven't check the room. strange considering they do have my card security deposit. Even bedroom slippers and basic tea in room has to be upon request. Room charged for 3 but only 2 given. The poor housekeeper had to come to our room to bring all those at least 3 times. Counter staffs are politely sarcastic and incompetent.

** Beach not fully develop. ** No flush for toilet ** Hot water in the shower , no mixed for hot & cold ^^ room not so clean