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De Sarann Villa
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Verifizierte Bewertungen von Reisenden

Agoda Bewertungen (66)
8,3
Fantastisch
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Zustand/Sauberkeit8,9
Einrichtungen8,7
Lage7,9
Zimmerkomfort und Qualität9,6
Service9,5
Preis-Leistung9,2
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Es werden 58 verifizierte Bewertungen angezeigt
12345
5,2
Anonym
Familie mit Kleinkindern
Buchte 3 Übernachtungen im November 2017
Certainly not 5 star
A very disappointing experience starting with no arranged collection from airport and despite having a written confirmation of arrival and flight numbers direct from the hotel there was nobody there to collect us. A "can you wait 15 minutes please" turned out to be over an hour. We were told it was our fault as we had not notified them of arrival time (ignoring their confirmation letter acknowledging flight times and numbers) Our "5 star" American breakfast was nothing short of a culinary disaster, the fried eggs were so cold we think they were cooked the night before and put in the fridge, sausage and bacon was also cold and had a white layer of white fat left over them, even the orange juice was served in a teacup and not glass. Whilst the staff were pleasant it became obvious they had received no proper training and certainly more of a 3 star service than a 5 star. The general condition was tired and worn with considerable damage to the glass roof on the upper area exposing many cracks and sharp edges, the pool was not clean and furniture on roof worn, sun umbrella missing and light fittings damaged. The concept of the villa's is good but but the whole place needs a makeover in appearance and staff training. We booked at a heavily discounted price which was really all it was worth and I think the original price they try to show before the supposed discount is totally unrealistic and I seriously question the authenticity of some of the previous ratings and comments. There are many other better managed Villas in Siem Reap for the price. As regular visitors to Siem Reap we certainly will not consider this option next time.
Bewertet am 06 November 2017
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9,2
Angel aus Singapur
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 4 Übernachtungen im September 2017
I will be back again
It did not start off well as they had forgotten to pick us up at the airport and I had to purchase a SIM card to call them to ask. We waited for 45 mins at the airport waiting for someone to come pick us up. It was a bad start but I hope this is a lesson learnt for them. Anyway, the villa was clean and perfect. There's housekeeping more than once a day and minibar is restocked everyday. There's free Tuk Tuk provided by the villa which sends you anywhere and goes anywhere to pick u up. The villa provided us with a phone so we could call and get the Tuk Tuk to come wherever we were. This Tuk Tuk service is brilliant and the driver we had throughout our stay was wonderful and dedicated. We really appreciated that. The staff team was perfect and dedicated too. They made us feel welcome. I will certainly be back again! Thanks Mike and team!
Bewertet am 13 September 2017
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9,6
Kuan aus Singapur
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 3 Übernachtungen im September 2017
Wonderful Stay
I know the pictures shown on the website site with red curtains looks unpleasant and cheap. But the actual villa is really fantastic and the pictures have done injustice to stay in this Villa.I was initially hesitant to book this hotel because the pictures shown of the villa with red curtains is "not attractive" but after staying there, I do not regret this choice. This is truly value for money with the services it provides: Free airport transfers, free usage of Tuk Tuk, mobile phone provided during your stay, free breakfast, private pool, daily massages free, wonderful dinner. The location may not be ideal but they had fully compensated with free usage of their hotel Tuk Tuk service. You do not have to worry about transportation because they will make the necessary arrangements . The rooms are kept clean with fresh towels everytime you leave the villa, even during your short dinner or lunches in town, they will ensure that your rooms are kept clean with fresh towels. The staff is friendly and is often ready to help. Even for dinner reservations, you can leave it to them and they will make the necessary arrangements. They will even provide a mobile phone with line for your usage during your stay. We appreciate the Jacuzzi pool and the staff can turn it on for you whenever you need it. We had a wonderful experience at De Sarann and would still stay there the next time we are there. We do not regret this choice. Good job Mike (the manager)
Bewertet am 08 September 2017
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10,0
Melodie aus Philippinen
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 6 Übernachtungen im Juli 2017
Exzellent
A piece of heaven on earth! Amazing place and amazing staff. Mike the manager and the rest of the gang were super helpful and accommodating, couldnt ask for more. The whole villa was awesome! Clean, quiet and feels like home away from home. Highly recommend this place. No worries bout pick ups and drop offs. Totally safe and 199% felt welcome. Again, highly recommended! If you are planning to come and visit Siem Reap, take a look at this place. All worth it! Thanks Mike, Ken ( and the ones we forgot to mention) and the whole team! We had a great time And defo would love to come back! Cheers all the way from Macau! Xoxoox All the best and thanks again for taking care of us. You all went above and beyond. Melodie and Nathan
Bewertet am 08 August 2017
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9,2
Hoe aus Malaysia
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 1 Übernachtung im Juli 2017
Nice and romantic villa
Very relaxing villa to relax. Huge villa& got own private pool. Had free own cellphone for free tuk tuk service within the city for 24hrs. Greet staffs service.
Bewertet am 23 Juli 2017
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7,6
Rhitam aus Indien
Familie mit Kleinkindern
2-Bedroom Pool Villa
Buchte 5 Übernachtungen im Juni 2017
Stay in Siem Reap, June 2017, De Sarann Villa
I travelled with my wife and my 4 year old kid. We booked the Royal Suit in De Sarann villa for 6 days. On the first day of arrival we were put up in a different room because the royal suit was having problems with the water supply. Next day we were shifted to the royal suit. We enjoyed our stay and also the in room dining ( lunch/dinner). The staff is very very friendly and helpful. I would like to say that I was impressed with the hospitality and care of Miss Rina, Mr Lin . They are very honest and helpful to us.The only issue I think is that the owner or the management needs to work on the maintenance of the rooms/equipments etc. It's a well built resort but some focus on the maintenance of the rooms in the resort is needed. Otherwise, we are very happy with the stay and enjoyed a lot our trip to Siem Ream. Rhitam, Hongkong
Bewertet am 22 Juni 2017
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9,2
Ka aus Hong Kong
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 1 Übernachtung im Juni 2017
wonderful service
we enjoyed perfect service, the staff helped us to buy anything we need. Perfect breakfast on the roof with swimming pool. Stuff are efficient to clean up the dishes after breakfast. Big rooms and big bathroom, everywhere is clean.
Bewertet am 22 Juni 2017
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9,2
Florence aus Malaysia
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 5 Übernachtungen im Juni 2017
Piece of Cambodian Heaven
We stayed here for 5 nights. Location is not too far from the Pub street, about 5 to 10 minutes tuk tuk ride depending on traffic conditions. When you first arrive you would be shocked. A small narrow alley with rocky road leading to the villa. Nestled in the middle of the city with beautiful landscaping and plants. There are 4 villas beautifully decorated. Our villa comes with 2 tv, large bathroom with bath tub, a small kitchenette for light cooking (electronic stove, mini fridge, microwave, sink, kettle), a small sitting area with long sofa for lounging, and of course the amazing jacuzzi pool on top of the roof. Breakfast is free, served at any time you want and indoors or at the pool as you wish. Dinner can be ordered but price is more expensive. Free tuk tuk rides to city area like Pub street or night market for free. The tuk tuk driver, Ra, is amazingly friendly and patient with us, bringing us to temples and back under the hot sun/light rain and waited for us to finish. The villa also provided free Nokia phone so that we could call them for tuk tuk if we are out at the city and need a ride back. The staff are always friendly and greets us in the morning and when we return from our daily activities. They are always interested to see how we are doing and helped us to arrange our tour to the temples, Kulen mountain, Tonle Sap lake and floating village, Phare circus with discounted price. Tours were all good and on time. Villa is clean, every time we came back from our daily activities the bed is made and new towels provided for us every day. Basic amenities are provided. This villa is amazing and we highly recommend this place if you want to have a small, quiet and private hotel, or if you want some relaxation and peace.
Bewertet am 19 Juni 2017
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8,8
kai aus Hong Kong
Zu zweit unterwegs
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 2 Übernachtungen im März 2017
home sweet home
services are excellent. apartment setting with kitchen make it feels like home. good for long and relaxing stay. it is not close to down town but the hotel offers 24hr tuk tuk which only take 5 to 10 mins to most of the places. the hardwares are in high quality. however, maintenance can be improved as few things broke and i don't think it would get fixed. running hotwater is not hot enough to fill up the large bathtub
Bewertet am 09 März 2017
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10,0
Elica aus Hong Kong
Gruppe
Poolvilla mit 1 Schlafzimmer und Kingsize-Bett
Buchte 2 Übernachtungen im Juli 2015
villa with private rooftop pool
The villa is superb!
Bewertet am 25 September 2016
2 Personen fanden diese Bewertung hilfreich. Und Sie?|
12345
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De Sarann Villa
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