Duta Hotel & Residence

Drove around and couldn't find the place. Finally found the place and it was a private residence (?), rundown and there was no one there. Gave up and went to stay in another hotel instead.

Very good

My first expectation towards this hotel that it was just regular homestay. But its not, the whole house looks like you are staying in hotels, the rooms are spacious, the whole house is beautiful and very tidy. Its also have full air-conditioner in the 3 rooms and also the living hall. The were also complete kitchen set with the refrigerator, plates, heater and also the stove. Its really good for family with many members.

Reception office need to relocate for convenient check in and directional sign not clear very difficult to locate . Security friendly but difficult on communication and have little knowledge on local issues and places of interest.

Very value for money for big family. Clean n well equipped with appartment's amenities. But the location is quite far from tourist attractions. Need to hv a vehicle or take a taxi to get here. However, restaurants n convenient stores are available downstair.

location, clean, good staff

Master bedroom with broken bed and both bathroom had broken heater knob. No action taken after telling the office guy at level 16th. No carpet in the whole apartment and also no room service even after make a request. Very bad experience for my first try at apartment stay. Not recommend to anybody.

Just stay 2 days ago, luckily it was only for 2 days 1 night. Worst hotel stay ever, it is definitely not 4 stars and not a hotel, just a residential stay the most. Firstly, we were expecting it to be a hotel with its own building. Place was difficult to find as it was situated in a residential condo which was relatively far from KL. The only sign indicating to Duta "hotel" is a small banner which was not visible. It was also difficult to get to the "lobby" of Duta "hotel" to check in as it was just a residential unit in the condo. From the carpark, you have to take a lift down to the ground floor, get a access card from the condo management and take another separate lift in order to get to the 16th floor unit of Duta "hotel" to check in. What you see in the pictures are definitely untrue, the unit we go comes with mimimal home renovation at all, totally unlike the one shown in the pictures. Even for the deluxe room, when we saw it, it was also plainly furbished. Once we got into our residential unit, it was plain and different from the picture, there was no decors and there were only bare furnitures available in poor condition (eg seats without cushion). Place was home to many spiders and cob webs. There was no room service and toiletries provided were pathetic. Bedsheets were sandy and dusty such that we did not use 1 room due to that. The other room bedsheets were slightly dirty with mild yellow stains too. Took the superior room and it does not come with aircon for the sleeping rooms. Was shocked to see a 4 stars hotel that does not provide any aircon for the first time. There's aircon in the master bedroom and living room which was old and weak. The only good thing is that the place is spacious, residential-like and definitely not hotel-like. Will we go back again? Definitely not even if the price is even cheaper that what we paid for. Even at the price paid, it is definitely not worth it as the unit we got and the other units we saw looked en

Good & easy access to town,

We had a three bedroom apartment with lounge, dining room and kitchen. Plenty of space but needing a refurbishment. Very nice pool complex. Many cheap restaurants in building. TV only local channels. Not particularly close to rail stations - 15 minute walk or cheap taxi ride. Reasonably good value for money. Would go back again.