Quality Inn Gulf Shores

The lady that checked me in was so rude I would have cancelled if I hadn't already paid up front..she rolled her eyes at me at least 4 times, kept saying g this wasn't her job and was throwing things around.....she was rude to the family checking in before me too....she needs to either get trained on being nice or get fired...

the hot tub and sauna were not working. hallway carpets are stained and old but biggest drawback was we were refused extra towels. only 2 bath towels allowed for 2 people and was told we had to trade them in to get another towel. Some staff was very friendly others were not

Would stay here again.

While the price was pretty cheap, I wouldn't stay at this hotel or recommend it to anyone. I called the night before to see if we could check in early, the lady on the phone told me to call back around 10 in the morning. So I called at 10; she said call back at 12. By 12 we were at the hotel so we walked in to ask if we could check in. The lady at the front desk said we could in "an hour." We came back in an hour (after buying Cold groceries.) only to hear that we couldn't check in until three! The floors were gross, I'm not sure they vacuum. The elevators were just as gross as well. At one point they ran out of towels. We only stayed 3 nights! We plan to visit Gulf Shores again, but will definitely be booking a different hotel.

The hotel was remodeling. Was a nice hotel friendly staff. Bathrooms smelled like cigarette smoke, 4 ppl in a room need more than just 3 towels, water pressure sucked. The pool in the picture is not the one they have. Not bad may get better with time.

The second night we were there at 3:30 in the morning the fire alarm siren went off because desk clerk burnt popcorn that made everybody wake up and walk out the building fearing for their life !!! No telephone in every room. I should be entitled 2 remboursement !!

Unpacked a car full of items for a 5 day stay on the beach only to discover that the key pad did not work. Was told my options were to 1. Go to the front and have the hotel staff let us in every time we returned to our room or 2. Repack and move all of our baggage etc to another room. Because of the extended stay I opted to move rooms, which I was of course not happy about after the drive there and unloading and putting away 5 days of vacation items. Room 1 also had a mildew odor and the refrigerator was not cold. Room 2 had a better smell but did not have a refrigerator so one was moved into our room (which froze our drinks) but instead of placing the refrigerator in its designated spot, it was placed on the floor by the air conditioner!? At least the key worked... Things seemed a little better except the fire alarm went off a few times while we were there, men were working on some of the rooms so we were awakened by hammers and saws. The air conditioner was making the carpet below it wet. The jacquzzi did not work the entire time we were there. Overall I am definitely not happy with my stay. I am a single mother of 2 daughters and cannot afford to stay in an expensive hotel but staying at a place like this on the one vacation a year that I can afford was very dissappointing. The hotel also would not give me any discount for all the problems that we encountered during our stay. As I mentioned renovations seemed to be going on during our stay but I definitely would not stay there again unless huge changes are made inside and out.. The only pleasant thing I can say regarding this hotel is one employee named Jessica that tried her best to make things right despite the conditions of the hotel.

The place was ideal for our purpose to have a good place to stay with a good bed and shower as we were at the coast not to be a beach bum but to go fishing in the gulf .The place served us well and was located near the fishing docs but not on the beach ,had all the good resturants within 3 miles.Only negative was that they are changing over from the previous owner and had a few glitches in their door key locks and such ,but it was handled very well by the staff.

Geand

The room was clean and the bed was good. I will stay at this hotel again.