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The Bell Pool Villa Resort Phuket

Kürzlich renoviert
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8,3
Wird von 86 % an Freunde empfohlen
The Bell Pool Villa Resort Phuket
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Gästebewertung: 8,3 fantastisch
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"The resort is clean environment : cozy & relax Given me fant..."

Yuen P.Malaysia
Balkon
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7,0 Sehr gute Lage
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7,0Lage
  • Gratis-WLAN im Zimmer

  • Klimaanlage

  • Tägliche Reinigung

  • Privatpool

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Verfügbare Zimmer
Deluxe Villa mit Pool, 3 Schlafzimmer (3 Bedroom Deluxe Pool Villa)
...
  • Aussicht: Bergblick
  • 430 m²/4628 ft²
  • 2 Doppelbetten und 1 Kingsi...
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Präsidentensuite (Presidential Suite)
...
  • Aussicht: Bergblick
  • 500 m²/5382 ft²
  • 2 Doppelbetten und 2 Kingsi...
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Familienvilla mit Pool (Family Pool Villa)
...
  • Aussicht: Bergblick
  • 380 m²/4090 ft²
  • 1 Doppelbett und 1 Kingsize...
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Flitterwochen-Villa (Honeymoon Villa)
...
  • Aussicht: Bergblick
  • 330 m²/3552 ft²
  • 1 Kingsize-Bett
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Presidential Private Pool Villa 4 Bedrooms
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    Daten wählen zur Preisanzeige
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    Verifizierte Bewertungen von Reisenden

    Agoda Bewertungen (264)
    7,5
    Fantastisch
    Filtern nach Reisetyp:
    Zustand/Sauberkeit8,9
    Einrichtungen8,0
    Lage7,0
    Zimmerkomfort und Qualität9,0
    Service8,7
    Preis-Leistung8,4
    Essen und Trinken7,8
    Bereitgestellt von geprüften Gästen von Agoda
    Kommentare filtern nach:
    Sprache
    English
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    Zimmertyp
    Familienvilla mit Pool
    Flitterwochen-Villa
    Deluxe Villa mit Pool, 3 Schlafzimmer
    Präsidentensuite
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    Es werden 247 verifizierte Bewertungen angezeigt
    12345
    4,8
    Chloe aus Singapur
    Familie mit Kleinkindern
    Familienvilla mit Pool
    Buchte 5 Übernachtungen im Oktober 2017
    Surprisingly disappointing. Definitely First and Last Stay.
    Check in and out was smooth. But things started to go downhill. They got our breakfast order wrong. TWICE. Housekeeping was strictly "minimum cleaning only". We stayed in a 2 bedroom pool villa. A cleaning crew of 6 came and left less than 10mins later. Efficient? DEFINITELY NOT. Faulty light in bathroom went unchanged despite them "cleaning it". Tables were wiped on selected areas only. Toiletries not replenished. We were a party of 4 but received towels for 3. One housekeeper's sole duty was to wash the dishes but we found stains after. Floor was swept on selected areas. Bathtub was not cleaned. The list is quite long and we've already checked so hardly worth mentioning so much into detail. The saving grace was the shuttle service. They are ok to take us to nearby places and driver was nice to ask us to call for return shuttle. But I will not recommend this hotel. More bad service than good was extended to us.
    Bewertet am 07 November 2017
    Dear Chloe, Such a shame that we have to read about your complaints here and that you did not give us the opportunity to correct the mistakes you think we've made. We pride ourselves of having high standards in service and do our utmost to uphold them. Our managers are available at all times and we would have appreciated your feedback and turned things around. It is a shame as you feel we didn't do our job, and we feel that we lost a valued customer. I would recommend you to speak to manager next time you stay in a hotel and are not happy as 'we hoteliers in the service industry' only want you to be happy and have a great stay. Best regards
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    The Bell Pool Villa Resort Phuket
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    8,8
    Wing aus Hong Kong
    Familie mit Kleinkindern
    Deluxe Villa mit Pool, 3 Schlafzimmer
    Buchte 2 Übernachtungen im Oktober 2017
    Fantastic stay but something need to be improved
    We stayed in a 3-bedroom pool villa. The living room and swimming pool is big and comfortable. The butlers deliver the breakfast to our villa every morning. However, the air conditioner was broken in our room but they did not sent anybody to fix it. It was lucky that there is fan in the room, otherwise we could not sleep well. More, we ordered meal in our room. The dishes are delicious but no one clean up the utensils afterwards. As the utensils are limited, we need to clean ourselves. We recommend the hotel can clean up the utensils or provide more if we order hotel's meal. Overall, it was a great expensive and everyone of us enjoyed to stay here very much.
    Bewertet am 28 Oktober 2017
    Dear Wing, Thank you for your review and kind words here. We are glad that you enjoyed your stay with us and hope you will return again in the near future. Your comments about the utensils have been noted, and we will evaluate our current process and make changes if needed - thank you for that. Best regards, Daniel - Resort Manager
    Beantwortet am 10 November 2017
    The Bell Pool Villa Resort Phuket
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    9,2
    Rene aus Schweiz
    Zu zweit unterwegs
    Flitterwochen-Villa
    Buchte 10 Übernachtungen im Januar 2017
    We love it...
    Nothing to say more... we stayed here many times already... we love it. Yes - will be back Yes - will always recommend ... for sure we been here 20 times
    Bewertet am 18 Oktober 2017
    Dear Rene, Always a pleasure to have you back. We are looking forward to welcome you back 'home' next time. Best regards, Daniel
    Beantwortet am 24 Oktober 2017
    The Bell Pool Villa Resort Phuket
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    9,2
    Rene aus Schweiz
    Zu zweit unterwegs
    Flitterwochen-Villa
    Buchte 6 Übernachtungen im April 2017
    The best value for money
    Nothing to say more... we stayed here many times already... we love it. Yes - will be back Yes - will always recommend
    Bewertet am 18 Oktober 2017
    Dear Rene, Always a pleasure to have you back. We are looking forward to welcome you back 'home' next time. Best regards, Daniel
    Beantwortet am 24 Oktober 2017
    The Bell Pool Villa Resort Phuket
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    9,2
    Ron aus Australien
    Gruppe
    Familienvilla mit Pool
    Buchte 4 Übernachtungen im September 2017
    Fantastic venue for relaxation.
    This Resort is the ideal place to take you4 family for relaxation, especially if you enjoy swimming and or relaxing by the pool. The service is 1st Class.
    Bewertet am 05 Oktober 2017
    Dear Ron, Many thanks for your review here and your kind words. We are very pleased that you and your family had a great stay with us and enjoyed the swimming and relaxing by the pool. Thank you also for pointing out the service, I will happily pass your comments on to the team. We are hoping to have the pleasure of welcoming you back to the resort in the near future. Best regards, Daniel - Resort Manager
    Beantwortet am 06 Oktober 2017
    The Bell Pool Villa Resort Phuket
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    9,6
    Lausanne aus Singapur
    Familie mit Kleinkindern
    Deluxe Villa mit Pool, 3 Schlafzimmer
    Buchte 3 Übernachtungen im Juli 2017
    Amazing service!
    The hotel staff were amazing. Constantly wearing a smile and being very helpful in any areas possible. Was pleasantly surprised when we came back from lunch on our first day to see a temporary pool fence set up without us asking, pure initiative from their end. This proved to be so useful as it put us at such an ease of mind. Every time we rang the front office for things we needed, it was promptly answered. Will definitely recommend this hotel!
    Bewertet am 17 Juli 2017
    Dear Lausanne, Many thanks for your review here and for complimenting our team. It is great to read that they have provided you with 'amazing service'. Thank you for recommending our resort to others. Again, congratulations on the engagement and we hope that we will have the pleasure of welcoming you again soon as well. Best regards, Daniel
    Beantwortet am 19 Juli 2017
    The Bell Pool Villa Resort Phuket
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    8,0
    Rene aus Schweiz
    Zu zweit unterwegs
    Flitterwochen-Villa
    Buchte 2 Übernachtungen im März 2017
    Great place for great price
    Abit outside of the crowed but therefore very relaxing. Best value for money. We been back here for almost 10 times even we tried other places but here we are most happy
    Bewertet am 17 Juni 2017
    As always, thank you for your review here. We are pleased to hear that you had a good stay and hope to welcome you back in the near future. Best regards from your Bell team.
    Beantwortet am 19 Juni 2017
    The Bell Pool Villa Resort Phuket
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    6,8
    diem aus Vietnam
    Gruppe
    Familienvilla mit Pool
    Buchte 3 Übernachtungen im Mai 2017
    Booking problem
    As i had booked a Family type villa with 2 bedrooms via Agoda but when i came, the staff told me that i booked 2 seperate villa with one bedroom. I did not know if this is Agoda's mistake or the Bell (while the Booking voucher show the type i booked is the family type). Then the staff settled us to a three bedroom villa but they only opened 2 rooms. I felt some kind of disrespectful to us at this time. Then i asked them the price of the new one in order to know if it is equal to the one that i paid via Agoda but they would'nt tell me. They said that it was my duty to contact to Agoda directly, not theirs. Whose fault was that, i wondered. Now i still do not know about the price yet. Such a bad experience and really a dissapointment with the way the staff performed here.
    Bewertet am 31 Mai 2017
    Dear Diem, Thank you for your review here. Since you did not email us directly with your complaint, allow me to respond to you here. After thorough investigation, and confirmed with Agoda, you had indeed booked 2 villa's. (this also shows on your confirmation) The type of villa is indeed family type (all our villa's are minimum 3 BR villa, and we open the amount of bedrooms, based on the res.). We cannot disclose the price Agoda pays for the villa's as per contract, this is the reason why you had such a good deal. When you book with Agoda, you make a contract with them and they make a contract with us. This means that if there is any issue regarding booking or payment, we can only deal with the contracted party. In your case, you chose to change from 2 x 1BR villa, to a 1x 2BR villa to be with your family. We have changed this free of charge and with pleasure. Any other disagreement regarding price you would indeed need to take up with Agoda, as they are the company you booked with.
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    The Bell Pool Villa Resort Phuket
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    9,6
    Sophia aus Vereinigtes Königreich
    Familie mit älteren Kindern
    Familienvilla mit Pool
    Buchte 8 Übernachtungen im April 2017
    Great Family Choice
    My family (2 adults two kids aged 10 and 9) thoroughly enjoyed our stay at Bell Pool Villa Resort. The accommodation was spacious; our villa had two bedrooms, two bathrooms, living area and kitchen/dining space, a fabulous pool and areas to relax outside. Every morning we had breakfast delivered to us, which we ate by the pool. The private pool was a key feature and the reason we chose the Bell Pool Villa Resort over other hotels. We don't like sharing our pool space or fighting for sun beds! The pool is a welcome refreshment after a hot day exploring Phuket and the kids spent most of the holiday in it! The staff are friendly and helpful. The resort is about 500m from local shops but at least 1km from Kamala beach. They run a shuttle service to the beach, but I would recommend you get a car. We found Kamala a great base to explore the island.
    Bewertet am 12 April 2017
    Dear S, Thank you for your kind review here, it is great to read that you and your family had an enjoyable stay here at The Bell. Thank you for pointing out our spacious villa's with of course the private pool as unique selling point. Thank you also for complimenting our staff and their friendliness, it will be my pleasure to pass on your comments. The shuttle runs all day indeed and I agree with you that renting a car is useful if you want to explore bigger parts of the island. Once again, thank you for your comments here and looking forward to welcoming you back in the near future. Best regards, Daniel - Resort Manager
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    The Bell Pool Villa Resort Phuket
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    7,6
    Yuen aus Malaysia
    Zu zweit unterwegs
    Flitterwochen-Villa
    Buchte 1 Übernachtung im Juni 2015
    Nice place to relax
    The resort is clean environment : cozy & relax Given me fantastic Memory But it is far from shops by walking
    Bewertet am 08 März 2017
    Dear Yuen Ping, Many thanks for your review here and I'm happy that you had a good time here at the resort. Great that you got make good memories. It is true that we are not located on the beach, by the shops, but we see that as a strength, as most of our guests come here for peace and relaxation in our private pool villa's. The shops can be reached by complimentary bicycles we provide, or by the complimentary beach shuttle, in just a few minutes. Looking forward to welcoming you again sometime in the near future. Regards, Daniel - Resort Manager
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    The Bell Pool Villa Resort Phuket
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