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Mercure Jakarta Batavia
Mercure Jakarta Batavia
Mercure Jakarta Batavia
Mercure Jakarta Batavia
Mercure Jakarta Batavia
Mercure Jakarta Batavia
Mercure Jakarta Batavia

Removed from saved list

8.7

Excellent

549 reviews

549 reviews

Housekeeping10
Breakfast2
Swimming Pool1
See map

8.4

Excellent

Location rating score

Excellent location
Excellent for walking
Parking
FREE
Walkable places
Kota Intan Bridge

410 m

Wayang Museum

420 m

Fatahillah Square

450 m

Toko Merah

460 m

Jakarta History Museum (Fatahillah Museum)

490 m

Popular landmarks
Museum Bank Indonesia

640 m

Ancol Dreamland

2.6 km

Jakarta Cathedral

4.8 km

National Museum

5.1 km

National Monument (MONAS)

5.2 km

Closest landmarks
Sunda Kelapa Harbour

220 m

Colosseum Club

420 m

Puskesmas Kelurahan Roa Malaka

440 m

Maritime Museum

560 m

Puskesmas Kelurahan Pinangsia

620 m

Mercure Jakarta Batavia

Jl. Kali Besar Barat No.44 - 46., Mangga Dua, Jakarta, Indonesia, 11230 - See map

In addition to the standard of Indonesia Care, all guests get free Wi-Fi in all rooms and free parking if arriving by car. Conveniently situated in the Mangga Dua part of Jakarta, this property puts you close to attractions and interesting dining options. Don't leave before paying a visit to the famous National Monument (MONAS). Rated with 4 stars, this high-quality property provides guests with access to massage, restaurant and fitness center on-site.

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Highlights

Sparkling clean

750 meters to public transportation

Check-in [24-hour]

Excellent room comfort & quality

Airport transport

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information."

Facilities

Transport to airport

Bicycle rental

Valet parking

Complimentary WIFi in all rooms

Swimming pool [indoor]

Spa

Front desk [24-hour]

Luggage storage

This property is in high demand!

7 travelers have booked today.

Value for money8.9
Distance to city center6.2 KM
Location rating8.4
Nearest airportHalim Perdanakusuma International Airport (HLP)
Distance to airport17.1 km

Rooms available at Mercure Jakarta Batavia

Family Room 2 Queen Beds
...
  • Room size: 52 m²/560 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Garden Terrace Superior Room
...
  • Room size: 27 m²/291 ft²
  • Garden view
  • 2 single beds
Enter dates to see prices
Privilege Room with 2 Single Beds
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
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Superior
...
  • Room size: 26 m²/280 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Superior Room with 1 King-Size bed
...
  • Room size: 26 m²/280 ft²
  • Garden view
  • 1 king bed
Enter dates to see prices
Executive Suite 1 King
...
  • Room size: 116 m²/1249 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Privilege room - 1 king size bed
...
  • Room size: 42 m²/452 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Junior Suite 1 King bed
...
  • Room size: 60 m²/646 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Superior King Room with Terrace
...
  • Room size: 27 m²/291 ft²
  • Garden view
  • 1 queen bed
Enter dates to see prices
Privilege Twin Room
...
  • Room size: 42 m²/452 ft²
  • City view
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Mercure Jakarta Batavia?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Mercure Jakarta Batavia?

For those who wish to drive their own cars, Mercure Jakarta Batavia has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Mercure Jakarta Batavia?

Wake up to a great buffet breakfast at Mercure Jakarta Batavia. Adults can enjoy breakfast offered with an additional charge of 164 IDR if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Mercure Jakarta Batavia?

Mercure Jakarta Batavia features an on-site restaurant for your dining convenience. To meet any special dietary requirements, halal diet is prepared with the utmost care and attention.

Can special events be hosted at Mercure Jakarta Batavia?

Audio-visual equipment service is offered to help your event go smoothly.

What is the smoking policy at Mercure Jakarta Batavia?

Mercure Jakarta Batavia does permit smoking in some areas and is not 100% smoke-free. The hotel offers its guests both smoking and non-smoking rooms. You can request your preferred room type during booking, but please keep in mind that rooms are subject to availability.

What is the closest train, metro, or bus station to Mercure Jakarta Batavia?

The closest train, metro, or bus station is Halte Transjakarta Kota, 740 m away from Mercure Jakarta Batavia.

What restaurants are nearby Mercure Jakarta Batavia?

Mercure Jakarta Batavia’s neighborhood is Mangga Dua which includes popular restaurants such as Queen Palace Restaurant, Cahaya Mentari and Super Star.

What popular shopping places are close to Mercure Jakarta Batavia?

Mercure Jakarta Batavia is located in Mangga Dua area which features shopping places such as ITC Mangga Dua, Mangga Dua Square and Mangga Dua Morning Market.

What are popular attractions near Mercure Jakarta Batavia?

Mercure Jakarta Batavia is located in Mangga Dua area, which is famous for attractions such as Jakarta Old Town, Museum Bank Indonesia and Fatahillah Square.

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See map

Explore the neighborhood

What people love about Mercure Jakarta Batavia

  • 10

    Exceptional
    Location

    "Located in 'real' Jakarta, fascinating to walk around at nighttime."

    Knut

    |

    June 27, 2022

  • 10

    Exceptional
    Cleanliness

    "The hotel itself is clean and equipped with standard amenities."

    Sari

    |

    June 21, 2022

  • 8.4

    Excellent
    Staff 

    "Very thankful they gave us very early check in before 11 am (Nice receptionist on duty) Perfect place if you want to explore Kota Tua Jakarta, its walking dista..."

    Ashariyanti

    |

    June 1, 2022

Overall rating:

8.7

Excellent
549 reviews
Cleanliness
9.2
Facilities
8.7
Location
8.4
Read all reviews >
What travelers say they love:
The location is good, accessible from anywhere
Paulo from Indonesia
Couple
More about Mercure Jakarta Batavia

More about Mercure Jakarta Batavia

Mercure Jakarta Batavia

Take everything available in Jakarta with a comfort stay at Mercure Jakarta Batavia.
Mercure Jakarta Batavia offers numerous on-site facilities to satisfy even the most discerning guest. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Taxi services provided by the hotel make exploring Jakarta even more convenient. If you plan to arrive by car, you'll appreciate the hotel's free parking, right on-site.
The hotel provides front desk services such as concierge service, luggage storage and safety deposit boxes for guests' convenience. On cold days and nights, the hotel's on-site fireplace will keep you warm. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like 24-hour room service, room service and daily housekeeping let you make the most of your room.
Smoking is limited to designated areas only, for the health and well-being of all guests and staff.
Equipped with handy amenities, guestrooms at Mercure Jakarta Batavia guarantee a comfortable stay for all travelers. Some rooms at Mercure Jakarta Batavia are equipped with air conditioning for your convenience. Some rooms at Mercure Jakarta Batavia include separate living room and balcony or terrace as part of their design layout. In-room entertainment such as television and cable TV is provided for guests in some selected rooms.
The hotel also offers a refrigerator, a coffee or tea maker, bottled water, instant coffee and instant tea in some rooms for when you feel like it is needed. Knowing that bathroom amenities play an important role in increasing guests' satisfaction, the hotel provides a hair dryer, toiletries and towels in some select rooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Mercure Jakarta Batavia. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. Mercure Jakarta Batavia caters to its guests varied dietary restrictions with cuisine types such as halal available.
A night in at the hotel's bar can be as fun as a night out with your travel companions.
Recreational facilities at Mercure Jakarta Batavia are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, spa and sauna. Start your vacation off right with a dip in the pool. Skip the dress code and opt for a casual cocktail or beer at the hotel's poolside bar.
Fitness lovers who want to keep up their routine on vacation can drop in at the hotel's fitness facility. Have some easy fun without traveling far, while playing yoga room at Mercure Jakarta Batavia. Have fun with your friends or family, or even meet new people at the shared lounge and TV area.


Around the property

Mercure Jakarta Batavia provides an excellent base for exploring the sights of Jakarta in-depth. The best way to remember your time in Jakarta is with a nice gift at Grand Indonesia Mall located about 7.0 km away.

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Amenities and facilities
Excellent
Facilities

8.7

Languages spoken

  • English
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Complimentary WIFi in all rooms
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Exercise area
  • Garden
  • Massage
  • Sauna
  • Spa
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Kitchen
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily cleaning
  • Disabled facilities
  • Doorman
  • Dry cleaning
  • Elevator
  • Fireplace
  • Food delivery
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoking area
  • Terrace

For the kids

  • Family room
  • Swimming pool [kids]

Access

  • Buzzer/wireless intercom
  • CCTV in common areas
  • Check-in/out [private]
  • Check-in [24-hour]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Taxi service
  • Transport to airport
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • A/C
  • Complimentary drinking water
  • Phone
  • Satellite/cable channels
  • Toiletries
  • Towels
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Buffet
Restaurants on site

Malaka Restaurant

  • Cuisine: American, Asian, Indonesian
  • Menu: Buffet, A-la-carte
Location
Jl. Kali Besar Barat No.44 - 46., Mangga Dua, Jakarta, Indonesia, 11230
Excellent
Location

8.4

Airports

  • Halim Perdanakusuma International Airport (HLP)
    17.1 km 44 min drive
  • Soekarno-Hatta International Airport (CGK)
    17.3 km 29 min drive

Public transportation

  • Halte Transjakarta Kota
    750 m
  • Jakarta Kota Railway Station
    790 m 11 min walk

Hospital or clinic

  • Puskesmas Kelurahan Roa Malaka
    440 m

Shopping

  • Grand Indonesia Mall
    7.1 km

Convenience store

  • Indomaret
    1.3 km 6 min drive

Cash withdrawal

  • ATM
    150 m 3 min walk
What's nearby

Popular landmarks

  • Jakarta Old Town
    520 m
  • Museum Bank Indonesia
    640 m
  • Ancol Dreamland
    2.6 km
  • Jakarta Cathedral
    4.8 km
  • National Museum
    5.1 km
  • National Monument (MONAS)
    5.2 km
  • Gambir Train Station Building
    5.5 km
  • Grand Indonesia Mall
    7.1 km
  • Istiqlal Mosque
    19.0 km
  • Beautiful Indonesia in Miniature Park
    23.7 km

Nearby landmarks

  • Sunda Kelapa Harbour
    220 m
  • Kota Intan Bridge
    410 m
  • Colosseum Club
    420 m
  • Wayang Museum
    420 m
  • Puskesmas Kelurahan Roa Malaka
    440 m
  • Fatahillah Square
    450 m
  • Toko Merah
    460 m
  • Jakarta History Museum (Fatahillah Museum)
    490 m
  • Watchtower
    510 m
  • Jakarta Old Town
    520 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds vary by room. Please check each room's capacity for details.

All children are welcome.

Infant 0-2 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 3-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Due to the ongoing Coronavirus (COVID-19) situation, the property can currently only accept bookings from essential workers. Identification and reasonable evidence of work qualification must be presented at check-in. Please contact the property for more information.
  • When booking 6 or more rooms, special policies may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00

Getting around

  • Airport transfer fee380000 IDR
  • Distance from city center6.2 KM
  • Travel time to airport (minutes)25

Extras

  • Breakfast charge (unless included in room price)164 IDR
  • Daily Internet/Wi-Fi fee0 IDR

The property

  • Non-smoking rooms/floorsYes
  • Number of bars/lounges2
  • Number of floors9
  • Number of restaurants1
  • Number of rooms 376
  • Room voltage220
  • Most recent renovation2019

Parking

  • Daily parking fee0 IDR
Property announcements

Due to COVID-19 circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information

Due to COVID-19 circumstances a dedicated hotline has been made available to guests in order to answer questions and best prepare their stay

In response to the Coronavirus (COVID-19), the property is implementing additional measures to protect the safety of guests and staff, including but not limited to enhanced cleaning and sanitization procedures. Please contact the property for more information

The hotel has an ‘ALL Safe Officer’, a dedicated health and safety officer to oversee all procedures and assist guests with queries related hotel operations and preventative measures

Food and beverage options such as breakfast might be limited or unavailable during this time. Please contact the property for more information.

Reviews of Mercure Jakarta Batavia from real guests

Provided by verified guests of Agoda
8.7
/
10
Cleanliness9.2
Facilities8.7
Location8.4
Service9.0
Value for money8.9
High score for Jakarta
Rating
9+ Exceptional (40)
8-9 Excellent (9)
7-8 Very Good (8)
6-7 Good (1)
<6 Below Expectation (3)
Time of the year
Mar - May (19)
Jun - Aug (8)
Sep - Nov (13)
Dec - Feb (21)
All guests (150)
All room types
All languages
Showing 61 verified guest comments
1234
8.0
Excellent
Dhion from Indonesia
Family with young children
Superior Room with 1 King-Size bed
Stayed 1 night in December 2019

Very good for the price. 5 star buffet.”

I was there for the new year, the hotel was packed, the check-in was slow, only 3 counter opened. They don't have enough parking space for all the cars, so I have to park outside of the hotel, for this hotel class this is disappointing. The pool can be better, with a little decoration. The room is good, up to the Mercure standard, it is a modern style with warm woody panel. But the double bed is small, just enough to fit 2 adults and 2 toddlers. The best thing about this hotel is the breakfast buffet, they occupied the whole ground floor, so it was very big with lots of options. Very satisfied with it.

Reviewed January 05, 2020

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Dear Dhion, Thank you for taking the time to share your feedback. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. Our Best regards, Carissa Rhea - Front Office Manager.

Responded March 20, 2020
Mercure Jakarta Batavia
9.2
Exceptional
Hardy from Indonesia
Business traveler
Superior
Stayed 1 night in September 2019

Perfection!”

A very spacious hotel with professional and friendly service. What you expect more if you have a 4 star hotel with a great price? The hallway to the room reminds me of luxury japanese hotel. I love the variety of menu in their diner. A perfect hotel!

Reviewed September 28, 2019

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Dear Hardy, Thank you for choosing our hotel and taking the time to share your review with us. It is indeed our pleasure to know that your stay was an enjoyable one and everything met your expectation. Your compliment will definitely motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded October 08, 2019
Mercure Jakarta Batavia
10.0
Exceptional
Tomas from Slovakia
Couple
Superior
Stayed 1 night in December 2019

Great value for money”

The quality of room was very high especially at the price we got. Amazing value for money if you want to stay in the old town. No complaints at all.

Reviewed February 20, 2020

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Dear Tomas, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded February 21, 2020
Mercure Jakarta Batavia
9.6
Exceptional
Mark from Australia
Couple
Superior Room with 1 King-Size bed
Stayed 5 nights in September 2019

Top Hotel”

This recently and tastefully renovated hotel 10 minutes walk to the old town of Bavaria was excellent value at $70AUS for a Superior King room.The facilities including pool,gym and spa were as good as anywhere and with helpful,friendly staff made our stay pleasurable.The restaurant provided an extensive a la carte manu and the buffet at $20AUS was a bargain. We will stay here again.

Reviewed September 26, 2019

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Dear Mark, Thank you for choosing our hotel and taking the time to share your review with us. It is indeed our pleasure to know that your stay was an enjoyable one and everything met your expectation. Your compliment will definitely motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded October 08, 2019
Mercure Jakarta Batavia
9.2
Exceptional
Denny from Indonesia
Family with young children
Superior Room with 1 King-Size bed
Stayed 2 nights in October 2019

New luxury hotel”

like 5 star, new hotel, all interior very lux and comfortable.

Reviewed October 21, 2019

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Dear Denny, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It is indeed our pleasure to know that you had a comfortable stay. Your compliment will definitely motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded October 31, 2019
Mercure Jakarta Batavia
8.8
Excellent
DULIH from Indonesia
Couple
Superior Room with 1 King-Size bed
Stayed 1 night in December 2019

Value for money”

Nice room and clean, but dont have enough parking space especially on the praktek season

Reviewed January 09, 2021

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Dear DULIH, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea Front Office Manager

Responded January 19, 2021
Mercure Jakarta Batavia
10.0
Exceptional
Suwandy from Malaysia
Solo traveler
Superior Room with 1 King-Size bed
Stayed 3 nights in December 2019

Couldn't ask for more”

I would love to come back again whenever i am in town next time.

Reviewed January 03, 2020

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Dear Suwandy, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded January 08, 2020
Mercure Jakarta Batavia
7.2
Very good
Kaled from Indonesia
Business traveler
Superior
Stayed 1 night in November 2019

Everything it was nice.”

Big room and clean, The staffs was very polite and helpful, The restaurant clean and the foods were delicious.

Reviewed December 02, 2019

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Dear Kaled, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded December 09, 2019
Mercure Jakarta Batavia
9.6
Exceptional
Simon from United Kingdom
Business traveler
Privilege King Room
Stayed 2 nights in September 2019

Great choice”

Recently refurbished. A well kept secret.

Reviewed September 22, 2019

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Dear Simon, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It is indeed our pleasure to know that your stay was enjoyable. Your compliment will definitely motivate us to strive harder to raise our standards even higher. We look forward to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded October 10, 2019
Mercure Jakarta Batavia
10.0
Exceptional
Rika from Indonesia
Family with young children
Superior Room with 1 King-Size bed
Stayed 1 night in March 2020

Addicted”

Again and again, will book again

Reviewed March 17, 2020

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Dear Rika, Terima kasih atas ulasan yang baik tentang hotel kami. Kami senang bahwa Anda telah menikmati kunjungan Anda dan kami berharap akan segera berjumpa dengan Anda lagi. Dengan hormat, Carissa Rhea Front Office Manager.

Responded March 20, 2020
Mercure Jakarta Batavia
7.2
Very good
Abdullah from Saudi Arabia
Family with young children
Superior
Stayed 2 nights in January 2020

Good clean place”

Far from center. No grocery store near. Isolated. No close resturants. Other than that, it is great for the money and luxurious.

Reviewed January 19, 2020

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Dear Abdullah, Thank you for choosing our hotel during your visit to Jakarta and taking the time to share your review with us. It was our pleasure to be of service to you. We hope to welcoming you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded January 20, 2020
Mercure Jakarta Batavia
9.6
Exceptional
Chumpon from Thailand
Group
Superior
Stayed 1 night in December 2019

Good Location”

Good Location

Reviewed November 13, 2020

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Dear Chumpon, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon! Sincerely, Carissa Rhea Front Office Manager

Responded November 27, 2020
Mercure Jakarta Batavia
10.0
Exceptional
Pong from Malaysia
Couple
Superior Room with 1 King-Size bed
Stayed 2 nights in December 2019

Comfortable Hotel”

Big Space

Reviewed June 17, 2020

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Dear Pong, Thank you for the review of our hotel! We are glad that you enjoyed your stay. Hope to see you again very soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded June 29, 2020
Mercure Jakarta Batavia
7.2
Very good
Kaled from Indonesia
Business traveler
Superior
Stayed 1 night in December 2019

Very good”

Everything was nice.

Reviewed December 24, 2019

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Dear Kaled, We very much appreciate your comments regarding your stay at the Mercure Jakarta Batavia. We are delighted to read that you had an excellent stay and enjoyed your visit at our hotel. It is always encouraging to learn that guests are satisfied with our service as it is what we strive for every day. Thank you for your kind feedback, and we hope to see you again soon. Our Best Regards, Carissa Rhea - Front Office Manager.

Responded December 26, 2019
Mercure Jakarta Batavia
10.0
Exceptional
Knut from Norway
Solo traveler
Superior Room with 1 King-Size bed
Stayed 2 nights in June 2022

Four star beauty at a reasonable price”

Somewhat a bit fallen beauty, but generous space and very friendly staff. Located in 'real' Jakarta, fascinating to walk around at nighttime.

Reviewed June 27, 2022

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Dear value customer Thank you for your time to gave us some feedback regarding your stayed at Mercure Jakarta Batavia. We are very delighted that you met the expectation with us. I will shared your value comment to the entire team and i am sure this will be come good motivation for us to keep maintain the quality of our service. Once again thank you and we hope will see you again in the future with another experience from us. Best regards Maksum Aksan Damanik Resident Manager

Responded June 29, 2022
Mercure Jakarta Batavia
10.0
Exceptional
Sari from Indonesia
Solo traveler
Superior Room with 1 King-Size bed
Stayed 2 nights in June 2022

Stay cation recommended ”

The hotel itself is clean and equipped with standard amenities. The staffs are helpful. The traffic around the area is unfortunately slightly jammed during this time.

Reviewed June 21, 2022

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Dear Ms. Sari Thank you for your time to give us some review regarding your stayed at Mercure Jakarta Batavia. We are very glad and very happy that you met the expectation form us. I will shared your value feedback to our team and i am sure this will be come good motivation for us to improved the quality of our service. Once again thank you and i hope will see you again in the future with another experience from us. Best regards Maksum Aksan Damanik Resident Manager

Responded June 24, 2022
Mercure Jakarta Batavia
8.4
Excellent
Ashariyanti from Indonesia
Group
Superior Room with 1 King-Size bed
Stayed 1 night in May 2022

Nice service”

Very thankful they gave us very early check in before 11 am (Nice receptionist on duty) Perfect place if you want to explore Kota Tua Jakarta, its walking distance. The room n everything's just like standard 4 star hotel.

Reviewed June 01, 2022

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Dear Ms.Ashariyanti Thank you for your time to give us your comment regarding your stayed at Mercure Jakarta Batavia. We are very glad and happy that you met the expectation with us. I will shared your value comment to the entire team. I am sure this will become good motivation for us to improved the quality of our service. Once again thank you and we hope will see you again in the future with another experience from us. Best regards Maksum Aksan Damanik Resident Manager

Responded June 03, 2022
Mercure Jakarta Batavia
8.0
Excellent
Ashariyanti from Indonesia
Group
Superior
Stayed 1 night in May 2022

Comfy Hotel”

Recommended hotel if you want to explore Kota Tua Jakarta. Everything's oke n nice

Reviewed June 01, 2022

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Dear Ms.Ashariyanti Thank you for you time to telling us your experience with Hotel Mercure Jakarta Batavia. We are very delighted that you met the expectation with us. I will shared your value comment to all of our staff. I believe this will become good motivation for us to keep continue deliver the best service for all of our guest. Once again thank you and we hope will see you again in the future with another experience from us. Best regards Maksum Aksan Damanik Resident Manager

Responded June 03, 2022
Mercure Jakarta Batavia
6.0
boris from Indonesia
Family with young children
Superior Room with 1 King-Size bed
Stayed 1 night in May 2022

Nice and clean hotel but staff were very slow”

Nice and clean hotel. But staff were very slow response. Took us 2 hours only to get menu list for room service and some room facilities. And had to wait 30 minutes for breakfast staff to prepare table (not many guests were actually at that time, but lack of table). Breakfast menu were limited for a 3/4 stars standard hotel.

Reviewed May 30, 2022

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Dear Mr Boris Thank you for your time to give us some review regarding your stay at Mercure Jakarta Batavia. Please accepted our sincerely apologize about the slow respond and the restaurant. I will shared this comment to our F&B Manager and for all entire team. I believe this be come good motivation for us to improved the quality of our service. Once again thank you and we hope will see you again in the future with a another experience from us. Best regards Maksum Aksan Damanik Resident Manager

Responded May 31, 2022
Mercure Jakarta Batavia
5.6
SEAN from Australia
Solo traveler
Superior Room with 1 King-Size bed
Stayed 4 nights in May 2022

Breakfast & Food”

I had dinner last night at the hotel. Wasn't fresh and very low-quality food and the sope was cold. This morning the breakfast was not good at all. Very simple and cold.

Reviewed May 29, 2022

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Dear Mr Sean Thank you for your time to gave us some feedback regarding your stay at Mercure Jakarta Batavia. Please accept our sincerely apologize about the quality of food. I immediately called our Chef and the F&B Manager to investigate about your feedback. This will become our concern and motivation for the team to improved the quality of our service. Once again thank you and we hope will you will give us a change to serve you better in the future. Best regards Maksum Aksan Damanik Resident Manager

Responded May 31, 2022
Mercure Jakarta Batavia
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