This property is in high demand!
103 travelers have booked today.
Awarded as a top choice of Agoda travelers in 2025.

Agoda Preferred recommends trusted and verified properties that have a long-standing relationship with Agoda and meet certain criteria.
Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

The location and experience of the stay are top-notch.

I was highly impressed with its clean and comfortable room.
Rooms that are large enough for groups and families.
You can see the twin towel in the top floor of this hotel.

Free Wi-Fi
Pool with view
Free parking
Front desk [24-hour]
Fitness center
Restaurants
Bar
Pool (kids)
103 travelers have booked today.
Based on 12,766 verified reviews
8.9
8.8
8.6
8.5
8.1
Nearest transportation options
•
Bukit Nanas Monorail Station is within 0.26 km
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Dang Wangi LRT Station is within 0.35 km
Location rating score
There are 123 places in walking distance!
| Value for money | 8.6 |
| Distance to city center | 2 km |
| Location rating | 8.9 |
| Nearest airport | Sultan Abdul Aziz Shah Airport (SZB) |
| Distance to airport | 17.2 km |
8.7
Excellent
2 bedrooms
2 bathrooms
8.8
Excellent
2 bedrooms
2 bathrooms
8.7
Excellent
City view
2 bedrooms
2 bathrooms
Countryside view
4 bedrooms
4 bathrooms
8.4
Excellent
2 bedrooms
2 bathrooms
8.8
Excellent
2 bedrooms
2 bathrooms
8.6
Excellent
Experience your trip the best way yet with Deface Platinum 2 Kuala Lumpur's bar and poolside bar readily available right in front of your doorstep for when you need a drink or two.
While residing at Deface Platinum 2 Kuala Lumpur, indulge in your evening or night out at WET Deck at W Kuala Lumpur, Healy Mac's (KLCC), and Ava Bistro to get the most out of your nightlife.
Verified past guests that have stayed at Deface Platinum 2 Kuala Lumpur had an average nightly stay of 2 nights at this property.
Deface Platinum 2 Kuala Lumpur can converse in 4 languages and supports popular languages such as English and Mandarin Chinese for visitors traveling to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what different languages this property supports.
Deface Platinum 2 Kuala Lumpur supports up to 3, with payment card options such as MasterCard, Visa, and Cash.
Past solo travelers that have stayed at this property have given Deface Platinum 2 Kuala Lumpur an average rating of 8.4. You can look up more detailed customer reviews and evaluations by filtering for a specific type of verified travelers down in the review section.
Past business travelers that have stayed at this property have given Deface Platinum 2 Kuala Lumpur an average rating of 8.0. You can look up more detailed customer reviews and remarks by filtering for a specific type of verified travelers down in the review section.
Past couple travelers that have stayed at this property have given Deface Platinum 2 Kuala Lumpur an average rating of 8.5. You can look up on more specific customer assessments, and feedback by filtering for a specific type of verified guest travelers down in the review section.
Past families with young children that have stayed at this property have given Deface Platinum 2 Kuala Lumpur an average rating of 8.8. You can look up more comprehensive customer ratings and comments by filtering for a specific type of verified travelers down in the review section.
Past families with older children that have stayed at this property have given Deface Platinum 2 Kuala Lumpur an average rating of 8.6. You can search for more specific customer testimonials and comments by filtering for a specific type of verified travelers down in the review section.
The closest train, metro, or bus station is Bukit Nanas Monorail Station, 264.87 m away from Deface Platinum 2 Kuala Lumpur.

Experience Luxury and Convenience at Deface Platinum 2 Kuala Lumpur
Welcome to Deface Platinum 2 Kuala Lumpur, a luxurious 5-star hotel located in the heart of Kuala Lumpur, Malaysia. With its prime location just 2 kilometers away from the city center, this hotel offers the perfect blend of tranquility and easy access to the vibrant city life.
Step into a world of elegance and sophistication as you enter the stylish lobby of Deface Platinum 2 Kuala Lumpur. The hotel was built in 2023, showcasing modern architectural design and contemporary interiors that exude a sense of luxury. From the moment you arrive, you will be greeted by the warm and attentive staff who are dedicated to ensuring your stay is nothing short of exceptional.
Check-in at Deface Platinum 2 Kuala Lumpur begins at 03:00 PM, allowing you ample time to settle in and make yourself at home. The hotel boasts a total of 225 well-appointed rooms, each designed with your comfort in mind. Whether you choose a cozy standard room or indulge in a spacious suite, you can expect tasteful decor, plush furnishings, and a range of modern amenities to enhance your stay.
Unwind and Indulge at Deface Platinum 2 Kuala Lumpur's Vibrant Bar
Deface Platinum 2 Kuala Lumpur offers an array of entertainment facilities to ensure a memorable and enjoyable stay. At the heart of the hotel, you'll find a vibrant bar that sets the perfect ambiance for relaxation and socializing. Step into this stylish and modern space, and let the expert mixologists craft your favorite cocktail or pour you a glass of fine wine. With its chic decor, comfortable seating, and lively atmosphere, the bar is the ideal spot to unwind after a long day of exploring the city or to kick off a night of excitement.
Unleash Your Inner Athlete at Deface Platinum 2 Kuala Lumpur
At Deface Platinum 2 Kuala Lumpur, we understand the importance of staying active and maintaining a healthy lifestyle. That's why we offer a range of top-notch sports facilities to cater to all your fitness needs.
Our state-of-the-art fitness center is equipped with the latest exercise machines and equipment, ensuring a comprehensive workout experience. Whether you prefer cardio exercises or strength training, our fitness center has everything you need to achieve your fitness goals.
For those who enjoy swimming, our outdoor pool is the perfect spot to take a refreshing dip. Dive into the crystal-clear water and let your worries melt away as you enjoy a few laps. After your swim, head over to our poolside bar to quench your thirst with a refreshing beverage while soaking up the sun.
Best of all, our fitness center is free for all guests, allowing you to maintain your workout routine without any additional cost. So, whether you're a fitness enthusiast or simply looking to stay active during your stay, Deface Platinum 2 Kuala Lumpur has the sports facilities to keep you in top shape.
Convenience at its Finest: Deface Platinum 2 Kuala Lumpur's Exceptional Facilities
Deface Platinum 2 Kuala Lumpur is committed to providing unparalleled convenience and comfort to its guests. With a range of exceptional facilities, this hotel ensures that every aspect of your stay is taken care of.
From the moment you step into the hotel, you will be greeted by a team of friendly and professional staff who are dedicated to providing top-notch service. The room service is available around the clock, allowing you to indulge in delicious meals and snacks without leaving the comfort of your room.
The concierge service at Deface Platinum 2 Kuala Lumpur is second to none. Whether you need assistance with booking tickets or arranging transportation, the knowledgeable concierge staff is always on hand to help. Additionally, the hotel offers free Wi-Fi in all rooms and public areas, ensuring that you can stay connected throughout your stay.
For those who enjoy smoking, there is a designated smoking area available. This thoughtful feature allows guests to indulge in their habit without inconveniencing others. The hotel also provides luggage storage facilities, allowing you to explore the city without the burden of carrying your bags.
To ensure that your room is always clean and tidy, the hotel offers daily housekeeping services. This attention to detail ensures that you can relax and unwind in a comfortable and pristine environment.
With its exceptional convenience facilities, Deface Platinum 2 Kuala Lumpur is the perfect choice for travelers seeking a hassle-free and enjoyable stay. Whether you are visiting for business or leisure, this hotel is dedicated to providing you with a seamless experience from start to finish.
Convenient Transport Facilities at Deface Platinum 2 Kuala Lumpur
At Deface Platinum 2 Kuala Lumpur, guests can enjoy a range of convenient transport facilities to ensure a hassle-free stay. The hotel offers valet parking, allowing guests to conveniently hand over their vehicles to a professional valet service upon arrival. Additionally, there is a car park onsite, providing ample parking space for guests who prefer to drive themselves. The best part? The car park is free of charge, making it a cost-effective option for travelers. For those who prefer to leave the driving to someone else, the hotel also offers a taxi service, making it easy to explore the vibrant city of Kuala Lumpur.
Indulge in a Culinary Delight at Deface Platinum 2 Kuala Lumpur
At Deface Platinum 2 Kuala Lumpur, dining is an experience that will tantalize your taste buds and leave you craving for more. With a range of dining facilities to choose from, you'll be spoilt for choice during your stay.
Start your day off right with a visit to our cozy coffee shop, where you can savor a freshly brewed cup of coffee or tea, accompanied by a selection of delectable pastries. For a more substantial meal, head to our on-site restaurant, where our skilled chefs will take you on a gastronomic journey with their expertly crafted dishes. From local Malaysian delicacies to international favorites, there's something to satisfy every palate.
If you prefer the convenience of dining in the comfort of your room, our room service is available round the clock. Indulge in a wide array of dishes from our extensive menu, delivered right to your doorstep. And rest assured, our dedicated housekeeping team ensures that your room is kept immaculate, so you can enjoy your meal in a clean and comfortable environment.
To kickstart your day, don't miss out on our sumptuous breakfast buffet. Feast on a variety of options ranging from freshly baked bread, cereals, fruits, and local specialties. Whether you're a food enthusiast or simply seeking a satisfying meal, Deface Platinum 2 Kuala Lumpur's dining facilities are sure to exceed your expectations.
Discover the Vibrant Kuala Lumpur City Centre
Located in the heart of Kuala Lumpur, Malaysia, the Deface Platinum 2 Kuala Lumpur offers a prime location for both business and leisure travelers. Situated in the bustling Kuala Lumpur City Centre (KLCC) district, this hotel provides easy access to the city's most iconic landmarks and attractions.
Immerse yourself in the vibrant energy of KLCC, where towering skyscrapers and modern architecture blend seamlessly with lush greenery and cultural heritage. Just a short walk from the hotel, you'll find the iconic Petronas Twin Towers, a symbol of Malaysia's economic prowess and a must-visit attraction. Explore the Suria KLCC shopping mall, home to a wide array of luxury brands, local boutiques, and delectable dining options.
For nature enthusiasts, the KLCC Park is a tranquil oasis amidst the urban jungle, offering a serene escape from the city's hustle and bustle. Take a leisurely stroll along the park's pathways, admire the beautiful water features, or simply bask in the breathtaking views of the city skyline. Additionally, the nearby Aquaria KLCC provides an immersive underwater experience, allowing visitors to discover the wonders of marine life.
With its strategic location, the Deface Platinum 2 Kuala Lumpur allows guests to easily explore other popular attractions in Kuala Lumpur. From the vibrant street food scene of Jalan Alor to the historical charm of Merdeka Square, there is something for everyone in this vibrant city. Whether you're in Kuala Lumpur for business or leisure, the Deface Platinum 2 Kuala Lumpur is the perfect base to immerse yourself in the rich cultural tapestry and dynamic energy of Kuala Lumpur City Centre.
Convenient Transportation Options from Kuala Lumpur Airports to Deface Platinum 2 Kuala Lumpur
When arriving at Kuala Lumpur, Malaysia, there are several convenient transportation options to reach Deface Platinum 2 Kuala Lumpur in the heart of Kuala Lumpur City Centre. The nearest airport, Kuala Lumpur International Airport (KLIA), is approximately 60 kilometers away from the hotel. Travelers can opt for a hassle-free journey by taking a taxi or ride-sharing service directly from the airport. The journey takes around 45 minutes, depending on traffic conditions. Alternatively, for a more budget-friendly option, travelers can take the KLIA Ekspres train to KL Sentral Station and then switch to a taxi or Grab to reach the hotel. This train journey takes approximately 28 minutes, making it a quick and efficient way to reach Deface Platinum 2 Kuala Lumpur.
Another airport option is Sultan Abdul Aziz Shah Airport (also known as Subang Airport), which is located approximately 25 kilometers away from the hotel. From this airport, travelers can easily reach Deface Platinum 2 Kuala Lumpur by taking a taxi or ride-sharing service. The journey typically takes around 30 minutes, depending on traffic conditions. Additionally, travelers can also consider taking the KLIA Transit train from Subang Airport to KL Sentral Station and then switch to a taxi or Grab to reach the hotel. This train journey takes approximately 35 minutes, providing a convenient and affordable transportation option.
With various transportation choices available, travelers can easily reach Deface Platinum 2 Kuala Lumpur from either Kuala Lumpur International Airport or Sultan Abdul Aziz Shah Airport, ensuring a smooth and enjoyable start to their stay in Kuala Lumpur.
Discover the Vibrant Surroundings of Deface Platinum 2 Kuala Lumpur
Nestled in the heart of Kuala Lumpur, Deface Platinum 2 offers easy access to a plethora of iconic landmarks and attractions that will leave you mesmerized. Just a stone's throw away, you'll find the world-famous Petronas Twin Towers, an architectural marvel that dominates the city's skyline. Take a stroll through the lush greenery of KLCC Park, a tranquil oasis amidst the urban bustle, and immerse yourself in its serene atmosphere.
For those seeking breathtaking panoramic views, a visit to Menara Kuala Lumpur is a must. This towering structure offers a bird's-eye view of the city, allowing you to marvel at its beauty from above. Dive into the wonders of the underwater world at Aquaria KLCC, where you can encounter a diverse range of marine life and embark on an unforgettable journey.
Explore the vibrant KLCC - Bukit Bintang Pedestrian Walkway, a bustling street lined with shops, restaurants, and entertainment options. Indulge in retail therapy or savor delicious local delicacies as you soak in the lively atmosphere. Experience the enchanting Lake Symphony, a captivating water and light show that mesmerizes visitors with its dazzling display.
Delve into the realm of science at Petrosains Science Discovery Centre, where interactive exhibits and hands-on activities await. For business travelers, the Kuala Lumpur Convention Centre is conveniently located nearby, hosting a wide range of conferences, exhibitions, and events.
Escape the urban jungle and find solace in the lush greenery of KL Forest Eco Park, a verdant sanctuary in the heart of the city. Immerse yourself in nature as you explore its trails and admire the diverse flora and fauna.
Don't miss the chance to visit Masjid Jamek Kampung Baru, a historic mosque that showcases stunning architecture and serves as a spiritual hub for the local community.
With its prime location, Deface Platinum 2 Kuala Lumpur offers an unparalleled opportunity to immerse yourself in the vibrant surroundings and explore the rich cultural and architectural wonders of Kuala Lumpur.
Convenient Public Transport Stations near Deface Platinum 2 Kuala Lumpur
Deface Platinum 2 Kuala Lumpur is strategically located near several public transport stations, making it a convenient choice for travelers looking to explore Kuala Lumpur. The hotel is within walking distance of Raja Chulan Monorail Station, Ampang Park LRT Station, and Bukit Nanas Monorail Station, providing easy access to the city's major attractions and business districts.
For those who prefer to travel by LRT, the hotel is also near LRT Train Station - Damai LRT, LRT Train Station - Kampung Baru, Dato' Keramat LRT Station, and Jelatek LRT Station. These stations connect you to various parts of the city, including popular areas like KLCC.
Whether you're visiting for business or leisure, staying at Deface Platinum 2 Kuala Lumpur ensures that you have hassle-free access to Kuala Lumpur's extensive public transport network, allowing you to explore the city with ease.
A Culinary Paradise Just Steps Away
Deface Platinum 2 Kuala Lumpur is surrounded by an array of dining options that will tantalize your taste buds. Just a stone's throw away, you'll find ZENZERO Restaurant & Wine Bar, offering a delectable fusion of Italian and Mediterranean flavors. For those craving authentic Malaysian cuisine, Restoran Nasi Kandar Pelita is a must-visit, serving up aromatic and flavorful dishes. For a dining experience like no other, head to Atmosphere 360, a revolving restaurant that offers breathtaking panoramic views of the city. If you're in the mood for some street food, Tapak Urban Street Dining is the perfect spot to indulge in a variety of local delights. For a more upscale experience, Fuego at Troika Sky Dining and Cantaloupe at Troika Sky Dining offer exquisite international cuisine in a stunning setting. Craving some Korean flavors? K Fry Urban Korean @ Suria KLCC is the place to go. For a delightful bakery experience, Kenny Hills Bakers in Ampang is a must-visit. And if you're in the mood for some luxurious seafood, Poseidon Reserve Caviar & Oyster Bar is the perfect choice. With so many options to choose from, your culinary adventure awaits just steps away from Deface Platinum 2 Kuala Lumpur.
Shop Till You Drop at Kuala Lumpur's Premier Shopping Landmarks
For shopaholics, Deface Platinum 2 Kuala Lumpur is the perfect base to explore the city's vibrant shopping scene. Just a stone's throw away, you'll find Parkson Kajang, a popular department store offering a wide range of fashion, beauty, and home products. Book lovers will be delighted to discover Kinokuniya, a renowned bookstore with an extensive collection of books, magazines, and stationery. Ampang Park Shopping Centre is another must-visit destination, known for its array of local and international brands. If you're looking for unique and trendy fashion pieces, Tear Proof and Abee Rugs are the go-to places. Luxury enthusiasts will be thrilled to find iconic brands like Louis Vuitton and Uniqlo, offering the latest fashion trends. Art lovers can explore nikorex display, a haven for art supplies and materials, while pottery enthusiasts can indulge in the exquisite craftsmanship at Tenmoku Pottery. Lastly, The Intermark Mall is a shopper's paradise, featuring an impressive selection of high-end boutiques, restaurants, and entertainment options. With these incredible shopping landmarks just steps away, your retail therapy experience in Kuala Lumpur will be nothing short of extraordinary.
Affordable Luxury: Experience the Best Value at Deface Platinum 2 Kuala Lumpur
At Deface Platinum 2 Kuala Lumpur, you can indulge in a luxurious stay without breaking the bank. With an average price of just $79 per room, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Kuala Lumpur, which stands at $58, Deface Platinum 2 Kuala Lumpur provides an unbeatable combination of affordability and quality.
Step into a world of comfort and elegance at Deface Platinum 2 Kuala Lumpur, where every detail is designed to enhance your stay. From the moment you enter the stylish lobby to the moment you retire to your well-appointed room, you'll be surrounded by tasteful decor and modern amenities. Whether you're traveling for business or leisure, you'll find everything you need for a comfortable and enjoyable stay at this remarkable hotel.
Don't miss out on this incredible opportunity to experience luxury at an affordable price. Book your stay at Deface Platinum 2 Kuala Lumpur today and discover why it's the top choice for savvy travelers seeking the best value in Kuala Lumpur.
Unforgettable Stays at Deface Platinum 2 Kuala Lumpur
Discover a truly exceptional experience at Deface Platinum 2 Kuala Lumpur, where guests have consistently praised the hotel for its outstanding customer ratings. With an impressive overall rating of 8.6, it's no wonder that this hotel has become a top choice for travelers seeking comfort and luxury in Kuala Lumpur, Malaysia.
One of the key highlights of Deface Platinum 2 Kuala Lumpur is its exceptional value for money, receiving an impressive rating of 8.7. Guests have raved about the affordable rates combined with the high-quality amenities and services provided by the hotel. Whether you're a budget-conscious traveler or simply appreciate getting the best bang for your buck, this hotel ensures that you'll enjoy a memorable stay without breaking the bank.
In addition to its great value, Deface Platinum 2 Kuala Lumpur also excels in terms of facilities and cleanliness, with ratings of 8.5 and 9.0 respectively. The hotel boasts modern and well-maintained facilities that cater to all your needs, ensuring a comfortable and convenient stay. From the well-appointed rooms to the state-of-the-art fitness center and relaxing spa, every aspect of the hotel is designed to provide a truly indulgent experience. Furthermore, guests have consistently praised the hotel's commitment to cleanliness, with meticulous attention to detail evident throughout the property.
Located in the heart of Kuala Lumpur, Deface Platinum 2 Kuala Lumpur enjoys a prime location that has earned it a rating of 8.9 for its convenient location. Situated close to popular attractions, shopping centers, and dining options, guests have found it incredibly convenient to explore the vibrant city without having to travel far. Whether you're here for business or leisure, you'll appreciate the hotel's strategic location, allowing you to make the most of your time in Kuala Lumpur.
Lastly, while the staff performance rating of 8.0 may not be the highest, guests have consistently praised the hotel's friendly and attentive staff. From the moment you step foot in the hotel, you'll be greeted with warm smiles and personalized service, ensuring that your every need is taken care of. The dedicated team at Deface Platinum 2 Kuala Lumpur goes above and beyond to ensure that your stay is nothing short of exceptional.
With its exceptional customer ratings, unbeatable value, top-notch facilities, convenient location, and friendly staff, Deface Platinum 2 Kuala Lumpur is the perfect choice for an unforgettable stay in Kuala Lumpur, Malaysia. Book your stay now and experience the best that this remarkable hotel has to offer.
Excellent8.5
Facilities
Excellent8.9
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
The property requires a refundable security deposit of MYR 500 upon check-in.
Guest only entitle free car park after check-in, whoever enters the car park before check-in or before getting the car park access cards then the guest may need to bear the car park fees on themselves
Upon arrival, all guests are required to present the following at check-in: A printed or digital copy of the booking confirmation A valid MyKad (for Malaysian guests) or a valid passport (for international guests) Please note: The name on the ID card or passport must match the name on the booking. Guests who cannot present a valid ID or passport matching the booking name will not be permitted to check in.
All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.
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Excellent
10 most recent verified ratings received by the property
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Guests have praised the hotel's excellent and friendly staff for their helpfulness. The hotel's strategic location offers stunning views of KL Tower and the city skyline and is within walking distance to shopping areas like Bukit Bintang, KLCC, and the Petronas Twin Towers. The spacious and well-maintained rooms provide guests with all necessary amenities for a comfortable stay.
Guests reported a slow check-in due to staffing issues. Although the elevators were modern, some found them crowded and slow, causing frustration for those in a hurry.
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We had a very pleasant stay at Deface Platinum 2 Kuala Lumpur, and it was an excellent choice for our family trip. With growing kids, the apartment-style room was perfect—especially having enough space for our teenager to enjoy her own privacy. The large living room was ideal for relaxing together after a long day out, making the stay feel more like home than a hotel. We booked a High Floor Premium 2-Bedroom Apartment, and the size was truly impressive. The apartment was spacious, modern, and brand new, equipped with everything we needed: a washing machine, large refrigerator, dining table, comfortable sofa, and two big TVs. The well-equipped kitchen was a highlight, allowing us to prepare meals and snacks easily, which was very convenient since we chose to arrange our own breakfast in the room. The staff service deserves special mention. The front desk staff were friendly, patient, and genuinely helpful. I especially appreciated one staff member who went the extra mile to assist me with an Agoda booking issue due to a change in terms and conditions. He kindly used his own phone and helped me resolve the matter with great patience—unfortunately, I didn’t get his name, but his kindness truly stood out.
Rating: 5/5 Stars "Our 4-day stay at The Face Platinum 2 Hotel in Kuala Lumpur was nothing short of spectacular! We traveled with our family and were absolutely delighted with every aspect of our experience. Pros: * Amazing Views: The panoramic views of the Kuala Lumpur skyline, especially from the rooftop infinity pool, were breathtaking. We spent countless hours simply gazing at the Petronas Twin Towers and KL Tower. * Spacious and Luxurious Apartments: The apartment we booked was incredibly spacious, clean, and well-equipped. It felt like a home away from home, perfect for a family. The kitchen was a bonus! * Excellent Facilities: The infinity pool is a definite highlight, but the gym and other amenities were also top-notch. * Prime Location: The hotel's location is ideal, with easy access to public transportation and major attractions. We found it very convenient to explore the city. * Friendly and Helpful Staff: The staff were incredibly courteous, helpful, and attentive. They went above and beyond to ensure our comfort. * Value for Money: Considering the size of the apartments, the stunning views, and the excellent facilities, we felt that the hotel offered exceptional value for money. * Cleanliness: the rooms were spotless, and the hotel was very well maintained. Cons: * Honestly, we struggled to find any significant cons. Perhaps the elevators can get a little busy during peak times, but this was a minor inconvenience. Overall: We highly recommend The Face Platinum 2 to anyone visiting Kuala Lumpur, especially families. The combination of luxurious accommodations, stunning views, excellent facilities, and a prime location made our stay truly unforgettable. We will definitely be returning! Thank you to the entire team at The Face Platinum 2 for making our family vacation so special."
We stayed for one night over New Year's Eve with our young child, and it was an absolutely amazing experience. The highlight was definitely our spacious and impeccably clean room, which offered a breathtaking, unobstructed view of the fireworks from both Merdeka 118 and KL Tower. It felt like a private celebration! Given the short stay, we didn’t use the pool or dine in the hotel restaurants, but we easily ordered delicious food via GrabFood to our room, which was very convenient. The only significant drawback was the elevator system. With the high volume of guests, the lifts were insufficient and the wait times—both to go up to our room and back down—were quite long. This is something for families with strollers or lots of luggage to consider during peak periods. Despite the lift issue, our stay was fantastic. For a special occasion with a young family seeking a great view and comfort, this hotel delivered perfectly.
Positives: The location is excellent, just a short walk to KLCC and convenient for exploring the city. The rooms are large and spacious, and the beds are comfortable, making it a good place to rest after a long day out. The property itself has the potential to be a really great stay given the space and location. Negatives: Unfortunately, the customer service and policies seriously let this place down. We arrived just before midnight after seven hours travelling from Penang with two exhausted tweens, only to be refused check-in because my Agoda booking name did not include my middle name, while my passport does. Despite the obvious match, staff insisted we contact Agoda to change the booking before allowing us to check in, repeatedly quoting “hotel policy” with zero empathy or flexibility. After nearly two hours dealing with Agoda, we finally checked in at around 2am. After a long travel day with tired children, this was incredibly frustrating and completely avoidable. The hotel also requires a 500 ringgit deposit, which in itself is reasonable. However, after paying via debit card, we were told it could take 3–5 months for the deposit to be returned. This is simply unreasonable. At the time of writing, we still have not received our deposit back. Guests should be aware of this before paying by debit card. Another issue arose at checkout. We had arranged a late checkout until 12:30 pm, but when we returned to the hotel our key cards no longer worked. We then had to rush to find staff to let us back into the room to collect our bags. In the rush to leave before the deadline, my daughter accidentally left one of the cards in the room slot. When we went back to retrieve it, staff initially refused us access. After about ten minutes, they finally allowed access, but by then a staff member had already entered the room and insisted the card was not there. We were then charged 300 ringgit under their “company policy” for a replacement card. I later managed to recover part of this charge, but not the full amount due to transfer fees deducted in the process. Overall, it’s a real shame. The property itself has great potential thanks to its location and spacious rooms, but the poorly handled customer service and rigid, guest-unfriendly policies leave a very disappointing impression. It feels like the focus is on processing guests and collecting fees rather than actually providing a welcoming stay. Be cautious and read the fine print before booking.
270 meters to public transportation
Airport transfer
Located in heart of Kuala Lumpur
Free Wi-Fi in all rooms!
“Modern comfort and excellent service ”
Our recent stay at LUMA’s serviced apartment setup @ Deface Platinum 2 in Kuala Lumpur was both comfortable and memorable... especially coz the team went above and beyond when we ran into a tech hiccup during a workday. From the moment we stepped in, the well-appointed rooms stood out. Spacious, clean, and thoughtfully furnished, the layout gave us room to relax and work comfortably.. The living area and bedroom setup felt like a home away from home, with all the essential amenities you’d expect for a longer stay, including reliable air-conditioning, free Wi-Fi, and a soft, inviting bed.. top notch white goods.. The property also delivers great communal perks. The outdoor pool and lounging area are perfect for unwinding after a long day in the city.. a refreshing way to relax with skyline views of KL + its location in the Golden Triangle meant we were just minutes away from transport links, eateries, and iconic spots like KLCC and Suria Shopping Centre. What truly made our stay stand out, though, was the LUMA crew. On one of our key working days, the Wi-Fi went down right when I had back-to-back meetings. Rather than leaving us stranded, the team proactively gave us access to another room for a few hours so we could continue our work without missing a beat. Their willingness to help efficiently, courteously, and with genuine care turned what could’ve been a stressful situation into nothing more than a small hiccup. That kind of service deserves special recognition. All in all, if you’re looking for a serviced apartment in KL that balances space, location, and service with a personal touch, this is worth considering. The rooms are comfortable, the amenities hit the mark, and the staff really show what hospitality should feel like.