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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.
Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in City Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Duomo di Milano. Rated with 4 stars, this high-quality property provides guests with access to restaurant and fitness center on-site.
Located in heart of Milan
Front desk [24-hour]
Airport transfer
Great Breakfast
20 meters to public transportation
Airport transfer
Pets allowed
Car park
Shuttle service
Fitness center
Free Wi-Fi in all rooms!
Front desk [24-hour]
Check-in/out [express]
3 travelers have booked today.
Based on 9,781 verified reviews
9.3
8.5
8.2
7.9
7.8
7.7
Location rating score
There are 166 places in walking distance!
Value for money | 7.7 |
Distance to city center | 0.0 km |
Location rating | 9.3 |
Nearest airport | Milan Linate Airport (LIN) |
Distance to airport | 7.1 km |
Does Dei Cavalieri Hotel offer dry cleaning services?
Yes! Dei Cavalieri Hotel features dry cleaning service that is accessible all throughout your stay, ensuring that you're always looking confident in your favorite outfit. Please contact the property for more information.
What bars are in close proximty of Dei Cavalieri Hotel?
While remaining at Dei Cavalieri Hotel, enjoy your evening or night out at Yguana Bar, Le Biciclette Bar, and Bar Magenta to get the most out of your nightlife.
What are the property's policies for children's bedding at Dei Cavalieri Hotel?
Dei Cavalieri Hotel's policy concerning children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed which will incur an additional cost. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
When was Dei Cavalieri Hotel built?
Dei Cavalieri Hotel was built in 1949.
What was the average room rate for Dei Cavalieri Hotel been in the past month?
The average room rate for Dei Cavalieri Hotel in the past month is 359.65 EUR, compared to city's average of 207.46 EUR.
What do visitors love most about Dei Cavalieri Hotel?
Verified guests that stayed at Dei Cavalieri Hotel have given this property a rating of 9.291 for its remarkable location as the main highlight for their stay.
What is the typical rating that verified Business travelers' have given to Dei Cavalieri Hotel?
Verified business travelers that have stayed at this property have given Dei Cavalieri Hotel an average rating of 7.8. You can look up more detailed customer reviews and responses by filtering for a specific type of verified travelers down in the review section.
What is the average rating that past Families with older children have given to Dei Cavalieri Hotel?
Past families with older children that have stayed at this property have given Dei Cavalieri Hotel an average rating of 8.4. You can look into more thorough customer assessments and remarks by filtering for a specific type of verified travelers down in the review section.
What time is check-in and check-out at Dei Cavalieri Hotel?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may inquire about early check-in or late check-out during booking, subject to availability. Customers checking in or out before or after the specified time frame may be charged an additional fee.
Discover the Timeless Elegance of Dei Cavalieri Hotel in Milan
Welcome to Dei Cavalieri Hotel, a luxurious 4-star establishment nestled in the heart of Milan, Italy. With its rich history dating back to 1949 and a recent renovation in 2011, this hotel seamlessly combines classic charm with modern comfort. Situated at the city center, guests can easily explore Milan's vibrant attractions, while enjoying the convenience of a short 50-minute drive to the airport.
Step into the grand lobby of Dei Cavalieri Hotel and be captivated by its timeless elegance. With 177 well-appointed rooms, you are guaranteed a comfortable and memorable stay. Each room is designed with your utmost comfort in mind, featuring modern amenities and stylish decor. Whether you are traveling for business or leisure, Dei Cavalieri Hotel offers a tranquil oasis amidst the bustling city.
Check-in begins at 2:00 PM, allowing you to settle in and start your Milan adventure at your own pace. The friendly and attentive staff are always ready to assist you, ensuring a smooth and hassle-free check-in process. When it's time to bid farewell to Milan, check-out is until 12:00 PM, giving you ample time to prepare for your departure.
Please note that Dei Cavalieri Hotel has a child policy in place. While children are welcome to stay, there may be extra charges involved. This policy ensures a peaceful and serene environment for all guests. Additionally, if you are traveling with a furry friend, the hotel allows one pet per room, ensuring that your beloved companion can join you on your Milanese adventure.
Discover the perfect blend of history, luxury, and convenience at Dei Cavalieri Hotel. Book your stay today and experience the enchantment of Milan from this exceptional 4-star establishment.
Unwind and Indulge in Dei Cavalieri Hotel's Entertainment Facilities
Dei Cavalieri Hotel in Milan, Italy offers a range of entertainment facilities to ensure a memorable and enjoyable stay for all guests. Whether you are looking to relax, indulge, or explore, this hotel has something for everyone.
Step into the hotel's vibrant shops and discover a world of fashion, art, and luxury. From designer boutiques to local artisan stores, you can indulge in a shopping spree without even leaving the premises. Immerse yourself in the latest trends or find unique souvenirs to take home as a memento of your time in Milan.
After a day of exploring the city's vibrant streets, unwind at the hotel's stylish bar. Sip on expertly crafted cocktails or indulge in a glass of fine wine as you soak in the sophisticated ambiance. Whether you are looking to socialize with fellow travelers or simply enjoy a quiet moment alone, the bar at Dei Cavalieri Hotel is the perfect place to relax and unwind.
Additionally, the hotel also features a gift and souvenir shop, offering a range of curated items that capture the essence of Milan. From exquisite local crafts to iconic Italian products, you can find the perfect gift for yourself or your loved ones. Take a piece of Milan home with you and cherish the memories of your stay at Dei Cavalieri Hotel.
With its array of entertainment facilities, Dei Cavalieri Hotel ensures that your stay in Milan is not only comfortable but also filled with excitement and indulgence. Whether you are a shopaholic, a cocktail enthusiast, or a souvenir collector, this hotel has everything you need to make your stay truly unforgettable.
Convenience Facilities at Dei Cavalieri Hotel: A Perfect Blend of Comfort and Efficiency
Dei Cavalieri Hotel in Milan, Italy, offers an array of convenience facilities that ensure a comfortable and hassle-free stay for its guests. With 24-hour room service, you can indulge in delectable meals and snacks at any time of the day or night, right in the comfort of your room. The hotel also provides laundry service, making it convenient for guests to have their clothes cleaned and pressed without any hassle.
For added convenience, Dei Cavalieri Hotel offers safety deposit boxes, allowing guests to securely store their valuables during their stay. The dedicated concierge team is always on hand to assist with any queries or requests, ensuring a seamless experience for guests. Stay connected with complimentary Wi-Fi in all rooms and public areas, allowing you to easily browse the internet or catch up on work.
Additionally, the hotel features a designated smoking area for guests who prefer to smoke. The dry cleaning service, express check-in/check-out, and luggage storage facilities further enhance the convenience factor. With daily housekeeping, you can always return to a clean and tidy room, while the laundromat ensures that you can easily wash and dry your clothes. Whether you are traveling for business or leisure, Dei Cavalieri Hotel's convenience facilities are designed to meet your every need, making your stay in Milan truly comfortable and stress-free.
Convenient Transport Facilities at Dei Cavalieri Hotel
Located in the heart of Milan, Dei Cavalieri Hotel offers a range of transport facilities to ensure a seamless and hassle-free stay for its guests. With the airport transfer service provided by the hotel, travelers can easily reach the hotel from Milan's airports, saving them time and effort.
For those looking to explore the city, Dei Cavalieri Hotel offers tours that allow guests to discover the hidden gems of Milan with the guidance of knowledgeable local guides. Additionally, the hotel provides a convenient car park onsite, making it convenient for guests who prefer to drive. However, please note that car park charges are applied.
To further enhance guests' convenience, Dei Cavalieri Hotel offers a shuttle service that allows travelers to easily navigate the city. Whether it's for business meetings or leisure activities, guests can rely on the hotel's shuttle service to transport them to their desired destinations.
For those who prefer to have their own transportation, Dei Cavalieri Hotel also offers car hire services. Guests can rent a car directly from the hotel, allowing them to explore Milan and its surrounding areas at their own pace. Additionally, the hotel provides a ticket service, making it easy for guests to book tickets for various attractions and events in the city.
With its range of transport facilities, including airport transfer, tours, car park, shuttle service, car hire, and ticket service, Dei Cavalieri Hotel ensures that guests have everything they need for a convenient and enjoyable stay in Milan.
Luxurious Room Facilities at Dei Cavalieri Hotel
Indulge in a world of comfort and luxury at Dei Cavalieri Hotel in Milan, Italy, where every room is thoughtfully designed to provide an exceptional stay. From the moment you step into your room, you will be greeted with a range of top-notch facilities that will make your stay truly unforgettable.
Experience ultimate relaxation with the individually controlled air conditioning, ensuring a comfortable temperature throughout your stay. Wrap yourself in plush bathrobes provided in each room, adding an extra touch of luxury to your experience. Stay updated with the latest news by enjoying a complimentary daily newspaper delivered straight to your room.
For entertainment, you can enjoy a selection of in-house movies on the television in your room. Get ready for a night out in the city with the convenience of a hair dryer, ensuring your hair looks perfect for any occasion. Quench your thirst with the well-stocked mini bar, offering a variety of refreshing beverages. Stay connected and entertained with the satellite/cable TV, providing a wide range of channels and programs to choose from. With these exceptional room facilities, Dei Cavalieri Hotel guarantees a memorable and comfortable stay for every guest.
Indulge in Culinary Delights at Dei Cavalieri Hotel
At Dei Cavalieri Hotel, dining is an experience to be savored. With a range of dining facilities available, guests can indulge in a variety of culinary delights throughout their stay. Start your day off right with a delicious continental breakfast at the hotel's breakfast buffet, where an array of freshly baked pastries, fruits, cereals, and hot beverages await. For those with specific dietary requirements, the hotel also offers a kosher restaurant, ensuring that all guests can enjoy a satisfying meal.
When hunger strikes during the day, guests can take advantage of the 24-hour room service, allowing them to enjoy a delectable meal in the comfort of their own room. Alternatively, the coffee shop provides a cozy ambiance where guests can relax and savor a cup of freshly brewed coffee or indulge in a selection of light bites. For a more formal dining experience, the hotel's restaurant offers a diverse menu featuring both international and local cuisine, prepared with the finest ingredients by skilled chefs. Whether you're in the mood for a hearty Italian pasta dish or a succulent steak, the restaurant is sure to satisfy your cravings. With daily housekeeping ensuring a clean and inviting atmosphere, and a shared kitchen available for guests to use, Dei Cavalieri Hotel provides a dining experience that is both convenient and memorable.
Experience Comfort and Versatility at Dei Cavalieri Hotel in Milan
At Dei Cavalieri Hotel in Milan, you can choose from a range of stylish and comfortable rooms to suit your needs. Whether you're traveling alone, with family, or on business, this hotel has the perfect room for you.
Indulge in the Classic Double or Twin Room, offering a cozy space of 19 square meters with the option of 2 Single Beds or 1 Double Bed. For families, the Classic Family room provides ample space with 35 square meters and the flexibility of 2 Single Beds, 1 Double Bed, or 1 Sofa Bed. Solo travelers can enjoy the comfort of the Classic Single Room, featuring a Queen Bed and measuring 16 square meters.
Booking your stay at Dei Cavalieri Hotel through Agoda ensures that you not only get the best prices but also enjoy a hassle-free experience. With Agoda's easy-to-use platform, you can effortlessly browse and compare room options, making the booking process a breeze. So why wait? Choose Dei Cavalieri Hotel and experience the perfect blend of comfort, versatility, and convenience.
Exploring the Vibrant City Center of Milan
Welcome to the heart of Milan, where history, fashion, and culture converge in a vibrant tapestry of experiences. The City Center is a bustling district that offers a perfect blend of old-world charm and modern sophistication. As you step into this lively neighborhood, you'll be greeted by the iconic Duomo di Milano, a magnificent Gothic cathedral that dominates the skyline. Marvel at its intricate architecture and take in the panoramic views from its rooftop terraces.
Stroll along the elegant Galleria Vittorio Emanuele II, a stunning shopping arcade that houses luxurious boutiques, cafes, and restaurants. Indulge in some retail therapy or simply soak in the atmosphere of this architectural masterpiece. Just a short walk away, you'll find La Scala, one of the world's most renowned opera houses. Catch a performance or take a guided tour to discover the rich history and opulent interiors of this cultural gem.
The City Center is also home to the Quadrilatero della Moda, Milan's famous fashion district. Here, you'll find high-end designer stores, trendy boutiques, and flagship fashion houses. Immerse yourself in the world of fashion as you explore the streets lined with glamorous storefronts and stylish locals. After a day of shopping and sightseeing, unwind at one of the many charming cafes or trattorias, where you can savor authentic Italian cuisine and sip on a refreshing Aperol Spritz. With its mix of historical landmarks, world-class shopping, and delectable dining options, the City Center of Milan is a must-visit destination for any traveler.
Convenient Transportation Options from Milan Airports to Dei Cavalieri Hotel
Located in the heart of Milan's City Center, Dei Cavalieri Hotel offers a luxurious and convenient base for exploring the vibrant city. Traveling to the hotel from the nearby airports is a breeze, thanks to the various transportation options available.
If you are arriving at Malpensa Airport, the most common international gateway to Milan, you have several options to reach Dei Cavalieri Hotel. The fastest and most convenient option is to take a taxi or a private car, which will take approximately 45 minutes to reach the hotel. Alternatively, you can take the Malpensa Express train to Cadorna Station and then transfer to the metro line M1, which will take you directly to Cordusio Station, just a short walk from the hotel.
For those arriving at Linate Airport, which is closer to the city center, you can easily reach Dei Cavalieri Hotel by taxi or private car, which will take around 20 minutes depending on traffic. Another option is to take the bus line 73 from the airport to San Babila Square, and then transfer to tram line 1, which will bring you to Cordusio Station, a short walk away from the hotel.
No matter which airport you arrive at, rest assured that reaching Dei Cavalieri Hotel is a hassle-free experience, allowing you to start your Milan adventure in comfort and style.
Discover Milan's Iconic Landmarks near Dei Cavalieri Hotel
Located in the heart of Milan, Dei Cavalieri Hotel is surrounded by some of the city's most iconic landmarks and attractions. Just a short distance away, you will find the magnificent Duomo di Milano, one of the largest Gothic cathedrals in the world. Marvel at its intricate architecture and take in the breathtaking views from the Duomo Rooftops.
A few steps from the hotel, you can explore Piazza del Duomo, a bustling square that serves as the city's main gathering point. Admire the impressive statue of Victor Emmanuel II and soak up the lively atmosphere of this vibrant hub.
Art enthusiasts will be delighted to discover Teatro Alla Scala, one of the world's most famous opera houses. Immerse yourself in the rich history of Italian opera as you attend a captivating performance or take a guided tour of the theater.
For history buffs, a visit to Il Cenacolo is a must. This historic refectory houses Leonardo da Vinci's renowned masterpiece, The Last Supper. Witness this iconic painting up close and be captivated by its intricate details.
Other nearby attractions include San Maurizio, a stunning Renaissance church known for its exquisite frescoes, and Santa Maria delle Grazie, a UNESCO World Heritage Site that houses Leonardo da Vinci's famous mural, The Last Supper.
If you're interested in science and technology, don't miss the Museo Della Scienza E Della Tecnologia Leonardo da Vinci. This interactive museum showcases the genius of Leonardo da Vinci and offers a fascinating journey through the history of science.
For art lovers, the Museo del Novecento is a must-visit. Located in the Palazzo dell'Arengario, this modern art museum houses an impressive collection of 20th-century artworks, including masterpieces by Italian artists.
With such a wealth of landmarks and attractions nearby, Dei Cavalieri Hotel is the perfect base for exploring the vibrant city of Milan. Immerse yourself in the rich history, culture, and art that this remarkable city has to offer.
Convenient Public Transport Stations near Dei Cavalieri Hotel
Located in the heart of Milan, Dei Cavalieri Hotel offers easy access to a range of public transport stations, ensuring that guests can explore the city with convenience and efficiency. Just a short walk away from the hotel, you will find San Babila Subway Station, Montenapoleone Subway Station, Duomo Subway Station, Cordusio Subway Station, Cairoli Subway Station, Sant'Ambrogio Subway Station, and Missori Subway Station. These subway stations provide excellent connectivity to all major attractions and neighborhoods in Milan, making it a breeze to navigate the city. Whether you want to visit the iconic Duomo Cathedral, explore the trendy Brera district, or indulge in some high-end shopping at the Quadrilatero della Moda, you can easily reach your desired destinations from these nearby subway stations. Additionally, Milano Nord Cadorna Train Station is also within walking distance, offering further transportation options for guests wanting to explore beyond the city center. For those who prefer a more eco-friendly mode of transportation, Bike Mi stations are conveniently located near the hotel, allowing guests to rent bicycles and enjoy the city at their own pace. With such a wide range of public transport options available, Dei Cavalieri Hotel is the perfect base for both business and leisure travelers looking to make the most of their time in Milan.
A Gastronomic Delight Steps Away
Dei Cavalieri Hotel is surrounded by a plethora of exceptional dining options. Just a stone's throw away, you'll find Luini Panzerotti, a beloved local spot famous for its delicious fried pastries filled with mouthwatering ingredients. For pizza lovers, Piz and Galleria Restaurant offer delectable wood-fired pizzas with a variety of toppings to satisfy every craving. For a taste of Naples in Milan, Gino Sorbillo and Zia Esterina Sorbillo serve up authentic Neapolitan pizzas that are simply irresistible. If you're looking for a gourmet pizza experience, Gino Sorbillo - Pizza Gourmand is the place to be. For those seeking traditional Italian cuisine, Al Cantinone is a charming trattoria that offers a cozy atmosphere and a menu filled with classic dishes. Risoelatte is a must-visit for risotto enthusiasts, where you can indulge in creamy and flavorful rice dishes. Felice a Testaccio | MILANO is a beloved Roman trattoria that transports you to the heart of Italy with its authentic flavors and warm hospitality. Lastly, Rossini Ristorante Pizzeria is a popular choice for those craving a combination of delicious pizzas and mouthwatering pasta dishes. With such a diverse range of culinary options just steps away from the hotel, guests at Dei Cavalieri Hotel are in for a gastronomic delight.
Shop 'til you drop in Milan
Located in the heart of Milan, Dei Cavalieri Hotel is surrounded by a plethora of shopping landmarks that will satisfy even the most avid shoppers. Just steps away from the hotel, you will find a variety of unique and trendy boutiques such as Frip Shop, Bolaffi Collezionismo dal 1890, and Savinelli Negozio. For book lovers, La Libreria Del Mare offers a wide selection of books and magazines. Fashion enthusiasts will be delighted to explore the nearby Furla Shop, where they can find the latest handbags and accessories. Music lovers can visit Messaggerie Musicali Shop to browse through a vast collection of CDs and vinyl records. For a luxury shopping experience, head to La Rinascente, a renowned department store that offers a wide range of high-end fashion brands. Art lovers can explore Galleria Moshe Tabibnia, a gallery that showcases contemporary art pieces. If you're looking for unique gifts and souvenirs, Rue des Enfants is the perfect place to find handmade crafts and artisanal products. And don't forget to visit Gustorotondo, a gourmet food shop where you can indulge in delicious Italian delicacies. With these shopping landmarks just a stone's throw away from Dei Cavalieri Hotel, you'll have no shortage of options to satisfy your shopping cravings.
Affordable Luxury: Experience Milan at Dei Cavalieri Hotel
Indulge in the perfect blend of luxury and affordability at Dei Cavalieri Hotel in Milan, Italy. With an average price of $352 per room, this exquisite hotel offers exceptional value for money, ensuring that your stay in the vibrant city of Milan is nothing short of extraordinary.
Compared to the average price of a hotel room in Milan, which stands at $234, Dei Cavalieri Hotel provides an unparalleled experience without breaking the bank. Immerse yourself in the opulent surroundings and impeccable service that this hotel is renowned for, all while enjoying a competitive price that allows you to make the most of your Milanese adventure.
From the moment you step foot into Dei Cavalieri Hotel, you will be greeted by a harmonious blend of elegance and comfort. The meticulously designed rooms and suites offer a sanctuary of tranquility, featuring modern amenities and plush furnishings that cater to your every need. Whether you're traveling for business or leisure, this hotel provides the perfect retreat after a day of exploring Milan's iconic landmarks and vibrant streets.
Don't miss out on this exceptional opportunity to experience Milan in style. Book your stay at Dei Cavalieri Hotel and indulge in luxury without compromising on affordability. Your dream getaway awaits!
Outstanding Service and Impressive Staff
At Dei Cavalieri Hotel, guests are consistently impressed by the exceptional service provided by the staff. From the moment you arrive, you will be greeted with a warm and friendly welcome, and throughout your stay, the staff will go above and beyond to ensure your needs are met. They are always on hand to offer helpful recommendations and assist with any requests you may have. The hotel is known for its elegant and superb service, creating a truly memorable experience for every guest. Additionally, the hotel is praised for its cleanliness and well-maintained facilities, providing a comfortable and relaxing environment. Whether you are visiting Milan for business or leisure, Dei Cavalieri Hotel is a top choice that will leave you wanting to return.
An Unforgettable Stay at Dei Cavalieri Hotel
Discover a luxurious oasis in the heart of Milan with a stay at Dei Cavalieri Hotel. With its impeccable customer ratings, this elegant hotel offers an unforgettable experience for discerning travelers. Boasting an impressive overall rating of 8.3, Dei Cavalieri Hotel exceeds expectations in every aspect, ensuring a truly memorable stay.
One of the standout features of this hotel is its unbeatable location, earning a remarkable rating of 9.3. Situated in the heart of Milan, guests can easily explore the city's iconic attractions, world-class shopping districts, and vibrant nightlife. Whether you're here for business or leisure, the hotel's prime location provides convenient access to all that Milan has to offer.
In addition to its exceptional location, Dei Cavalieri Hotel also receives high praise for its cleanliness, with a rating of 8.4. From the moment you step into the lobby, you'll be greeted by a pristine and well-maintained environment. The attention to detail extends to the guest rooms, which are impeccably clean and thoughtfully designed, ensuring a comfortable and relaxing stay.
Furthermore, the staff at Dei Cavalieri Hotel is renowned for their outstanding performance, with a rating of 8.2. From the warm welcome at check-in to the attentive service throughout your stay, the dedicated team goes above and beyond to ensure that every guest feels valued and well taken care of. Their professionalism and genuine hospitality create a welcoming atmosphere that truly sets this hotel apart.
With its exceptional customer ratings, Dei Cavalieri Hotel is a top choice for those seeking a luxurious and unforgettable stay in Milan. From its unbeatable location to its impeccable cleanliness and exceptional staff performance, this hotel offers a truly remarkable experience that will exceed your expectations.
Very good7.8
Facilities
Exceptional9.3
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 3 year(s).
Provided by verified guests of
Excellent
10 most recent verified ratings received by the property
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20 meters to public transportation
Airport transfer
Currency exchange
Located in heart of Milan
walking distance in town”
I recently had the pleasure of staying at your wonderful hotel, and I wanted to express my heartfelt appreciation for the exceptional experience. Every detail, from the cleanliness of the rooms to the quality of the amenities, exceeded my expectations. One aspect that truly enhanced my stay was the window room with a street view. Waking up to the stunning scenery and enjoying a cup of coffee while taking in the fresh air was an absolute delight. The premium for the city view was well worth it, as it added a special touch to my overall experience. serene atmosphere it provides truly made my stay unforgettable. Thank you once again for your outstanding hospitality. I look forward to my next visit and will certainly be recommending your hotel to friends and family.
NEVER again”
Before you book this Hotel, read the negative reviews which tell the truth of the matter. The hotel management are likely to reply to this review as they have with others - saying they strive for restful comfort and that there are no issues with the hotel which is untrue. Upon arrival we were not given out Executive Suite, but downgraded to a 'Superior/Double' room on the 9th floor. This was less spacious and less than what I had paid for through Agoda. The Hotel denied that I had any booking with Agoda, and Agoda has since refunded me for this inconvenience. Things only got worse from there. Level 10 is a rooftop bar which acts like a nighclub. There is CONSTANT electro-bass music thumping through the floor, with furniture being scraped and moved all hours, and drunk customers screaming and yelling. When this continued after midnight, we called reception several times to plead for quiet and they said they would tell the bar manager multiple times to turn the music down but they did not. Several calls continued as the music played until after 2 a.m. Completely desperate I was shown a room at 1.30 a.m. to move to, however it was another downgrade to a smaller room. We were so exhausted from travelling to move our things at this late hour to a lesser room was further inconvenience. I chose instead to speak to the manager in the morning. The sales manager Fabrizio spoke to me in the morning and stated this was a common complaint of customers. Yet the allow it to continue. I was offered a free dinner the next night, and asked for an outside table at 9 p.m. We checked with reception that the table was booked at 8.00 p.m. as we had received no confirmation, and they confirmed it was. Upon turning up to the restaurant the female running bookings told us several times, rudely, that there was no such booking for us. We insisted there should be and only after talking to the bar manager did she come back and say okay. She told us we would need to wait for a table. We asked if we could order drinks while waiting and she acted as if this was an odd and inconvenient request. After 20 minutes we went to the table. The male waiter is consistent with other reviews - quite cheeky and unprofessional. I had a bowl of oysters spilled all over my suit and we were changed tables. However this was an accident by a new waitress and we were kind and forgiving of her and enjoyed the rest of the evening, thanking the staff and the manager for the lovely meal on the way out. We were moved to another room due to the excessive noise. When we saw the room the bathroom was covered in black mould. I emailed Fabrizio to ask for further assistance as this was unacceptable, he said he suspended the housekeepers in charge of the room and told me that we had been reported as rude customers at the restaurant!!!! The hotel then proceeded to gaslight me in stating I never had a booking for an Executive Suite through Agoda. When Agoda contacted them about this and asked if I could receive a refund for the room I did not receive (I paid the hotel directly for the smaller room), the hotel refused to assist and told Agoda I was a no-show and they would not allow a refund for the Executive Suite!! When I asked why we could not have had the Executive Suite I booked, they stated the Hotel was completely full. SO - they had not lost any money on the Executive Suite which I did not get and they still denied me a refund making me pay over $4000 for 3 nights stay in smaller rooms. This was the most inhospitable and unprofessional attitude I have experienced as a professional traveler for many years. They will be dishonest and take your money without care, and the rooms with torturous noise and mould are awful.
Good location ”
For the price we paid, I expected more. Service is good. Room is newly renovated and clean. Rooftop restaurant service is terrible. But food is not bad.
Exceptional”
Just Gr8......fantastic
Wonderful location ”
Friendly staff and comfortable rooms. wonderful location to see the sites and walking distance to everything.