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Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay
Delano Las Vegas at Mandalay Bay

Removed from saved list

8.4

Excellent

1,469 reviews

1,469 reviews

See map

7.9

Very good

Location rating score

Very good location - Inside city center
Exceptional for walking
Parking
Available
Walkable places
Slots-A-Fun Casino

100 m

Mandalay Bay Hotel Casino

100 m

Shark Reef Aquarium

110 m

Mandalay Place

130 m

Arcs

180 m

Popular landmarks
KA by Cirque du Soleil

1.3 km

Fountains of Bellagio

2.1 km

Bellagio Conservatory & Botanical Garden

2.1 km

The Strip

2.3 km

High Roller

2.9 km

Closest landmarks
Delano Beach Club

310 m

Jack Gallery

320 m

Oasis Spa

320 m

Luxor Hotel Casino

320 m

Four Seasons Pool

330 m

Delano Las Vegas at Mandalay Bay

3940 Las Vegas Boulevard South, The Strip, Las Vegas (NV), United States, 89119 - See map

Strategically situated in The Strip, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Fountains of Bellagio. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

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Highlights

300 meters to public transportation

Front desk [24-hour]

Inside city center

Hot tub

Sauna

Facilities

Front desk [24-hour]

Valet parking

Pets allowed

Check-in/out [express]

Fitness center

Spa

Luggage storage

Cash withdrawal

This property is in high demand!

8 travelers have booked today.

Value for money8.0
Location rating7.9
Nearest airportHarry Reid International Airport (LAS)
Distance to airport2.4 km

Rooms available at Delano Las Vegas at Mandalay Bay

Excellent
Room comfort & quality

8.5

Delano Two Queen Suite
...
  • Room size: 67 m²/721 ft²
  • Mountain view
  • 2 queen beds
Enter dates to see prices
Stay Well Resort King
...
  • Room size: 67 m²/721 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Stay Well Resort Two Queen
...
  • Room size: 67 m²/721 ft²
  • Mountain view
  • 1 king bed
Enter dates to see prices
Delano Stadium View King Suite
...
  • Room size: 67 m²/721 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Delano Strip View Two Queen Suite
...
  • Room size: 67 m²/721 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Delano Scenic Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Delano Stadium View Suite with 2 Queen Beds
...
  • Room size: 67 m²/721 ft²
  • City view
  • 2 queen beds
Enter dates to see prices
Delano King Suite
...
  • Room size: 67 m²/721 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Delano Strip View King Suite
...
  • Room size: 67 m²/721 ft²
  • Outdoor view
  • 1 king bed
Enter dates to see prices
Delano King Suite + Delano Two Queen Suite
...
  • Room size: 135 m²/1453 ft²
  • 2 bathrooms
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Delano Las Vegas at Mandalay Bay?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The resort offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Delano Las Vegas at Mandalay Bay?

For those who wish to drive their own cars, Delano Las Vegas at Mandalay Bay has a car park on site, as well as additional parking nearby if the first car park is full. Parking is available for a fee of 18 USD per day. You can drive in and park yourself, or use valet service offered at the resort. If you're looking for an easy way to get around Las Vegas (NV) with private transportation, the resort can arrange taxi service.

Is breakfast offered at Delano Las Vegas at Mandalay Bay?

Start your mornings right, with the à la carte and continental breakfast options offered at Delano Las Vegas at Mandalay Bay. A selection of food types including western and full american breakfast options is available for guests. There's an additional charge of 35 USD for adults and 10 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the resort.

What are my dining options at Delano Las Vegas at Mandalay Bay?

Delano Las Vegas at Mandalay Bay features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and western. Dishes are served in a la carte during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can business events be hosted at Delano Las Vegas at Mandalay Bay?

On-site venues and convenient event services make Delano Las Vegas at Mandalay Bay an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 130 people. An extensive range of facilities and services including projector or LED display, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at Delano Las Vegas at Mandalay Bay?

Delano Las Vegas at Mandalay Bay does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Delano Las Vegas at Mandalay Bay?

The closest train, metro, or bus station is Mandalay Bay, 260 m away from Delano Las Vegas at Mandalay Bay.

What restaurants are nearby Delano Las Vegas at Mandalay Bay?

Delano Las Vegas at Mandalay Bay’s neighborhood is The Strip which includes popular restaurants such as Bacchanal Buffet, Fogo de Chao Brazilian Steakhouse and Bahama Breeze.

What popular shopping places are close to Delano Las Vegas at Mandalay Bay?

Located in the The Strip area, Delano Las Vegas at Mandalay Bay is close to great shopping choices like The Grand Canal Shoppes at The Venetian, Forum Shops at Caesars Palace and Fashion Show Mall.

What are popular attractions near Delano Las Vegas at Mandalay Bay?

Delano Las Vegas at Mandalay Bay’s location in the The Strip neighborhood makes it close to famous attractions including The Strip, High Roller and Bellagio Conservatory & Botanical Garden.

What popular natural sightseeing spots are close to Delano Las Vegas at Mandalay Bay?

Delano Las Vegas at Mandalay Bay is located within The Strip, which makes it conveniently close to natural sights including Vegas Indoor Skydiving, SkyJump Las Vegas and Administration.

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Explore the neighborhood

What people love about Delano Las Vegas at Mandalay Bay

  • 10

    Exceptional

    "1st time here, definitely coming back, beach is great!"

    Orlando

    |

    July 26, 2022

  • 9.6

    Exceptional
    Spaciousness

    "Very spacious and clean."

    Alfredo

    |

    September 25, 2021

  • 10

    Exceptional

    "Made our stay one of the best times in Vegas."

    Carlos

    |

    February 1, 2021

Overall rating:

8.4

Excellent
1,469 reviews
Cleanliness
8.8
Facilities
8.7
Location
7.9
Read all reviews >
More about Delano Las Vegas at Mandalay Bay

More about Delano Las Vegas at Mandalay Bay

Delano Las Vegas at Mandalay Bay

Get the most from an urban escape in Las Vegas (NV) when you book a room at Delano Las Vegas at Mandalay Bay. Located right in the city center, Delano Las Vegas at Mandalay Bay saves you time and travel by letting you wake up right in the heart of the best neighborhood. Need a few things? Located conveniently 2.1 km from Fountains of Bellagio, Delano Las Vegas at Mandalay Bay provides easy access to general goods and shopping.
Have a hassle-free trip while enjoying the services and amenities offered by Delano Las Vegas at Mandalay Bay. Taxi services provided by the resort make exploring Las Vegas (NV) even more convenient. If you plan to arrive by car, you'll appreciate the resort's available parking, right on-site. The resort provides front desk services such as express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Delano Las Vegas at Mandalay Bay guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Delano Las Vegas at Mandalay Bay include special design features like a separate living room. In-room entertainment such as in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Delano Las Vegas at Mandalay Bay

Get the most from an urban escape in Las Vegas (NV) when you book a room at Delano Las Vegas at Mandalay Bay. Located right in the city center, Delano Las Vegas at Mandalay Bay saves you time and travel by letting you wake up right in the heart of the best neighborhood. Need a few things? Located conveniently 2.1 km from Fountains of Bellagio, Delano Las Vegas at Mandalay Bay provides easy access to general goods and shopping.
Have a hassle-free trip while enjoying the services and amenities offered by Delano Las Vegas at Mandalay Bay. Taxi services provided by the resort make exploring Las Vegas (NV) even more convenient. If you plan to arrive by car, you'll appreciate the resort's available parking, right on-site. The resort provides front desk services such as express check-in or check-out, luggage storage and safety deposit boxes for guests' convenience.
Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the resort will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room. Please be advised that smoking is not allowed in the resort to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Delano Las Vegas at Mandalay Bay guarantee a comfortable stay for all travelers. Some rooms are equipped with linen service, blackout curtains and air conditioning for your convenience. Some rooms at Delano Las Vegas at Mandalay Bay include special design features like a separate living room. In-room entertainment such as in-room video streaming and cable TV is provided for guests in some selected rooms.
The resort also offers a coffee or tea maker and mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries, bathrobes and towels are provided in some guest bathrooms.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Delano Las Vegas at Mandalay Bay. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Delano Las Vegas at Mandalay Bay has vending machines that provide round-the-clock refreshment, at low cost.
Recreational facilities at Delano Las Vegas at Mandalay Bay are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Dining and things to do

Nothing starts a morning better than a delicious breakfast, which you can always enjoy in-house at Delano Las Vegas at Mandalay Bay. Everyone loves a good cup of coffee! A coffee shop on-site means you can enjoy a cup of real, freshly brewed coffee every morning -- or anytime you feel like it. If you don't feel like going out to eat, you can always opt for the delicious dining options at the resort. A night in at the resort's bar can be as fun as a night out with your travel companions.
Delano Las Vegas at Mandalay Bay has vending machines that provide round-the-clock refreshment, at low cost.
Recreational facilities at Delano Las Vegas at Mandalay Bay are designed for escape and relaxation. Finish your vacation days right by dropping in at the massage, hot tub, steam room, spa and sauna. Start your vacation off right with a dip in the pool. Fitness lovers who want to keep up their routine on vacation can drop in at the resort's fitness facility.
Pick up something memorable for yourself or those waiting for you back at home, at the shops and souvenir shops.


Around the property

Take some time to explore Las Vegas (NV) during your stay at the resort. Get a photograph of yourself in front of Fremont Street Experience located 9.1 km away, a must-see for anyone visiting Las Vegas (NV). High Roller is located 2.8 km away, and is one of the most famous tourist spots to visit and photograph.

Amenities and facilities
Excellent
Facilities

8.7

Most talked about facilities

Housekeeping

6 mentions

Swimming Pool

3 mentions

Food & Dining

2 mentions

Beach

2 mentions

Languages spoken

  • English
  • Chinese [Mandarin]
  • French
  • German
  • Japanese
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Internet services

Things to do, ways to relax

  • Fitness center
  • Hot tub
  • Massage
  • Sauna
  • Spa
  • Steamroom
  • Swimming pool [outdoor]
  • Yoga room

Cleanliness and safety

  • Anti-viral cleaning products
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Free face masks
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Professional-grade sanitizing services
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol

Dining, drinking, and snacking

  • Bar
  • Coffee shop
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Air conditioning in public area
  • Cash withdrawal
  • Contactless check-in/out
  • Convenience store
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Heating in public area
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace

Land sports

  • Golf course (within 3 km)

Access

  • Allergy-free rooms
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Dog-friendly
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Car park [on-site]
  • Car power charging station
  • Taxi service
  • Valet parking

Available in all rooms

  • Accessible by elevator
  • Additional bathroom
  • Additional toilet
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Coffee/tea maker
  • Daily housekeeping
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Individual air conditioning
  • In-room safe box
  • iPod docking station
  • Ironing facilities
  • Laptop safe box
  • Linens
  • Mini bar
  • Mirror
  • Non-smoking
  • On-demand movies
  • Private bathroom
  • Radio
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Separate living room
  • Separate shower/bathtub
  • Shower
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Telephone
  • Tile/marble flooring
  • Toiletries
  • Towels
  • Trash cans
  • Wake-up service
  • Walk-in shower
  • Wi-Fi [charges apply]
Food and dining
Breakfast options
  • American
Restaurants on site

3940 Coffee and Tea

  • Cuisine: American
  • Menu: A-la-carte
Location
3940 Las Vegas Boulevard South, The Strip, Las Vegas (NV), United States, 89119
Very good
Location

7.9

Airports

  • Harry Reid International Airport (LAS)
    2.4 km
  • North Las Vegas Airport (VGT)
    13.1 km

Public transportation

  • Mandalay Bay
    260 m
  • MGM Grand Monorail Station
    1.4 km

Hospital or clinic

  • Concentra Urgent Care
    1.3 km

Shopping

  • The Grand Canal Shoppes at The Venetian
    3.4 km

Convenience store

  • 7 Eleven
    2.6 km

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • KA by Cirque du Soleil
    1.3 km
  • Fountains of Bellagio
    2.1 km
  • Bellagio Conservatory & Botanical Garden
    2.1 km
  • The Strip
    2.3 km
  • High Roller
    2.9 km
  • Stratosphere Tower
    6.4 km
  • Fremont Street Experience
    9.2 km
  • The Mob Museum
    9.4 km
  • Red Rock Canyon National Conservation Area
    22.9 km
  • Hoover Dam Bypass
    40.2 km

Nearby landmarks

  • Slots-A-Fun Casino
    100 m
  • Mandalay Bay Hotel Casino
    100 m
  • Shark Reef Aquarium
    110 m
  • Mandalay Place
    130 m
  • Arcs
    180 m
  • Bathhouse
    210 m
  • Art of Shaving
    220 m
  • Foundation Room
    240 m
  • Mandalay Bay
    260 m
  • 55° Wine + Design
    270 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The exclusive entrance to the property is located on the west side, off of Las Vegas Blvd and Luxor Drive in the self-parking garage.
  • The minimum age required to check in is 21 years.
  • In case of early departure, guests will be responsible for the full remaining amount (room rate and tax) of the reservation.
  • For any bookings that are made with 2 complimentary buffets promotion, it excludes dinner and is up to a USD 75 value.
  • Firearms are not permitted in the property, including within hotel rooms. If requested, safekeeping of properly registered firearms can be arranged.
  • Dog Friendly (Rooms Only) USD100.00 Per Night Dog Friendly (Suites) USD150.00 Per Night
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-in until11:00
  • Check-out until11:00

Extras

  • Breakfast charge (unless included in room price)35 USD
  • Daily Internet/Wi-Fi fee44.22 USD

The property

  • Number of bars/lounges2
  • Number of floors64
  • Number of restaurants3
  • Number of rooms 1117

Parking

  • Daily parking fee18 USD
Property announcements

Cardholder funds released after checkout may take up to 7 business days to become available for guests with domestic banks and up to 30 days for guests with international banks. If you use a debit card, you acknowledge that unused funds may be subject to an additional delay before they are returned. Availability of funds after check-out are managed solely by each individual financial institution.

Reviews of Delano Las Vegas at Mandalay Bay from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness8.8
Facilities8.7
Location7.9
Room comfort and quality8.5
Service8.2
Value for money8.0
High score for Las Vegas (NV)
Rating
9+ Exceptional (35)
8-9 Excellent (23)
7-8 Very Good (10)
6-7 Good (7)
<6 Below Expectation (16)
Time of the year
Mar - May (18)
Jun - Aug (22)
Sep - Nov (22)
Dec - Feb (29)
All guests (164)
All room types
All languages

Show reviews that mention 

Showing 91 verified guest comments
12345
9.6
Exceptional
Sarah from Australia
Couple
Delano King Suite
Stayed 3 nights in October 2019

Great resort- would stay again!”

Clean & modern with excellent facilities. The rooms are extremely comfortable and spacious. The restaurants on offer were also excellent and the pool area was lovely, although busy and sometimes hard to find a bed. You just need a little patience and one appears. The staff were excellent. The resort is at the bottom of the strip but we enjoyed the walk up & down the strip and preferred to not be directly in the middle of it all. Overall, we loved our stay and have already recommend Delano to friends & family.

Reviewed October 16, 2019

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10.0
Exceptional
Jeremy from United States
Solo traveler
Delano King Suite
Stayed 1 night in April 2019

Great experience!”

One of the best hotels I have ever stayed in. Very comfortable bed. Great views from the tower.

Reviewed May 19, 2019

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10.0
Exceptional
Carlos from United States
Group
Delano King Suite
Stayed 3 nights in January 2021

Exceptional”

Very nice and friendly staff worked great with us to fulfill our needs. Made our stay one of the best times in Vegas. We can’t wait to come back again. I would highly recommend this place to stay.

Reviewed February 01, 2021

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9.6
Exceptional
Roberto from Mexico
Couple
Delano King Suite
Stayed 3 nights in February 2020

Exceptional”

We did not get to try all the amenities, but the room, casino, theater and open areas are awesome. The room very tidy, clean and spacey. A delightful bed, excellent tv size. Ample jacuzzi. Great place to make home office. The only stain to the room was the toilet that did not flush adequately, and the toilet cover did not fall with shock absorber.

Reviewed February 13, 2020

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10.0
Exceptional
Jerry from United States
Solo traveler
Delano Scenic Suite
Stayed 3 nights in March 2019

Exceptional”

The Delano is amazing Super Clean , staff is friendly and location is perfect The Michael Jackson show is awesome Only problem was the Resort Fee no need for a resort fee aside from that I would highly recommend this hotel

Reviewed April 01, 2019

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9.2
Exceptional
Anthony from United Kingdom
Family with teens
Delano King Suite
Stayed 3 nights in April 2019

Luxury hotel with great facilities ”

Loved our stay at The Delano. Check in was quick we were allocated a room on 33rd floor with a great view of the strip. Pool area is great, plenty of pools to choose from, lazy river and wave pool. Tricky to find a sunbed towels stay on unoccupied beds for hours, it would help if staff moved them regularly. It’s about a 15 minute walk to the pool as they are on Mandalay Bay side of the resort. Casino is great and not too crazy as some of the others are. Food and drinks are on the pricey side. It’s at the south end on the strip you need to make use of Uber or the bus service to get around but I would definitely choose to stay here again. Room was spacious with a separate lounge area. It’s a bit off that they charge you $50 to use their room fridge to store your own stuff in. Not even any free tea or coffee in the room it’s $12 for 2 paper cups with a coffee kit. Come on Delano sort this out.

Reviewed April 24, 2019

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9.6
Exceptional
Joel from Spain
Couple
Delano King Suite
Stayed 1 night in December 2019

BEST UPGRADE EVER”

So we chose Delano Las Vegas because it was our first year anniversary. For our surprise, we got an upgrade and everything from there was perfect. The room that they gave us was magnificent and the staff was really kind. I totally recommend it. Matter fact we will come back for sure!!!

Reviewed January 03, 2020

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9.6
Exceptional
Alfredo from United States
Group
Delano Two Queen Suite
Stayed 3 nights in September 2021

Spacious, modern and clean Suites”

All the rooms are suites. Separate living quarters and room. 2 bathrooms. Very spacious and clean.

Reviewed September 25, 2021

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8.8
Excellent
HsiaoHan
Couple
Delano Scenic Suite
Stayed 3 nights in June 2019

Still have some tiny flaws”

As all I know, the price isn’t that cheap comparing to others. There is no water at the unit, and I lighted “do not disturb” up, but the house keeping kept knocking the door every morning. But all of these aside, the is a quite good hotel and the cleanness was extremely clean. So I would still recommend it.

Reviewed June 20, 2019

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8.4
Excellent
Kristine from Philippines
Couple
Delano Scenic Suite
Stayed 2 nights in September 2019

Extremely Satisfied Until The Bad CS Experience”

This is an awesome hotel with great amenities plus you will also have access to Mandalay's. Very posh hotel. I was to let go of the bad experience with the hotel staffs (yes plural! ) and still recommend them but they're CS hanging up on me draw the line! Great hotel, terrible Customer Service!

Reviewed September 25, 2019

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8.0
Excellent
Sue from United Kingdom
Couple
Delano Scenic Suite
Stayed 1 night in December 2018

Lovely room, prices for basics such as water in room extortionate”

Beautiful room. Unhappy that basics such as 2 bottles of water in the room and 2 coffees were charged additionally at an extortionate rate. Left feeling disappointed that this wasnt displayed anywhere.

Reviewed January 02, 2019

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6.4
Good
Charlotte from United States
Couple
Delano Two Queen Suite
Stayed 1 night in July 2019

Good”

Room rate is good but every step you take they are squeezing unreasonable amount of money out of you. Coffee to make in your room $14. Margarita with extremely bad service $25 atm cash withdrawal $8. Really??

Reviewed July 12, 2019

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5.6
jean from France
Couple
Suite
Stayed 3 nights in March 2019

The best and the worst”

Amazing room with great design great size. Ultra comfi. Bravo. But the front desk peronnel tryed to book us on a lower standard room. Just like that for no reason. When we realized and asked to be moved back to a higher standard they all went very very mean. Giving us the worst suite of the hotel. And were so mean to us it was really chocking. Then on check out they tryed to make us pay another 40usd fee per day for concierge services. Lol. They took it back asap we asked why. Once again with a very un polite way. I travel all over the world and book mainly suite in great hotell so i know my goods and bad. So yes the room are great and no this hotel has no education the personnel is snob and unedecated.

Reviewed March 08, 2019

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5.2
ROBERT from United States
Couple
Delano Two Queen Suite
Stayed 4 nights in December 2020

DELANO ON HOLIDAY 2020”

Disappointed because most of the facilities were closed due to Covid to include gym and spa we have to walk all the way to Mandalay . Also the long lines in the small coffee bar discourages people to go . Bar service you only get coffee supply once if you stay for 4 days so no choice but line up for coffee , during Pandemic and limited place to eat and only do take out you cant even use the refrigerator freely since you can be charged $50 if you move one of their stuff???? oh and the Keurig coffeemaker is not working. Such a disappointing stay.

Reviewed December 31, 2020

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5.2
Kathleen from United States
Family with young children
Delano Two Queen Suite
Stayed 1 night in October 2019

Very poor customer service”

They double charge my debit card. Have to called them more than 7x just to fix all the troubles.. Its so annoying.. The room was great.. just the customer service is very much disappointing..

Reviewed October 18, 2019

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9.7
Exceptional
Gary from United States
Couple
Delano Two Queen Suite
Stayed 1 night in August 2015

Delano at Mandalay Bay”

Size of the room, Quality, Price

I booked a "Delano Queen Suite" at $115.26 for one night as a layover for a return trip from Hawaii. I walked into room 60905 an said whoa, this room was the size of an executive or presidential suite at most hotels - which I've stayed at for business travel. The room was very clean with many amenities including Jacuzzi tub (for 2), floor to ceiling windows, 2 TV's in the bedroom/sitting area, 2 TV's built into mirrors in the living area, huge couch, sitting area, and conference table from reclaimed wood - just to name a few. Yes, this was a Monday night, but for $115 (plus resort fee of $30) this was a great value! I actually called down to the front desk to make sure they set me up in the right room. I didn't get a chance to enjoy the hotel amenities as this was just a layover, but I'm sure everything is fantastic. The hotel staff that I dealt with was very professional and friendly. One of my concerns was that staff would be very stuffy as some 5-star resorts are, but staff here answered all of my questions in a very positive way. Even my wife, who is not a gambler, would go back to Las Vegas if staying in this room.

Reviewed August 12, 2015

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9.0
Exceptional
David from United States
Couple
Stayed 2 nights in December 2012

One of my favorites”

Good size, well kept rooms

Our representative at check-in was not on top of things. He didn't offer or mention any information about the hotelo or speicials things to take advantage of. The room we booked was supposed to come with 2 free buffets and a $75 shopping coupon book. He said he didn't know anything about it and told us to see what we could find out if we wanted them. The first room we checked into was next to a very young couple that waere partiers and playing loud music. They were smoking (which isn't aloud)the smoke was coming thru the adjoining door. We complained and instead od asking them to leave we had to pack all of our things up and move. They moved us to a room without coffee, a snack basket and a safe that didn't work. We called and asked for coffee and the snack basket but it never showed up. When we went to the front desk to make them aware of the situation; we were given a $50 credit to use for room service. Although things with our booking and hotel were not ideal we had a great time in Las Vegas and enjoyed our room and hotel.

Reviewed January 05, 2013

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8.7
Excellent
Van from United States
Group
Stayed 2 nights in December 2012

Great place to stay with spacious suites”

Great for groups of friends since it's all suites and all rooms have 1.5 bathrooms.

Everytime I travel to Vegas with family or friends The Hotel is my first choice because it can accommodate many people comfortably since it is an all-suite hotel and it has more than one bathroom. Honestly, the 1.5 bathrooms was a selling point. Plus it is connected to Mandalay Bay so there is a wide variety of food options. And during the summer you have access to The Mandalay pools and beach. Some people say that it's a little far from everything else but that's not an issue for me because I drive everywhere. The hotel staff are really attentive and helpful. I haven't had any complaints while staying at this hotel.

Reviewed January 11, 2013

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8.3
Excellent
Angela from United States
Solo traveler
Delano Two Queen Suite
Stayed 2 nights in September 2014

$20/night valet fee”

Staff was great and responsive. All rooms are suites. Two bathrooms.

After driving 5 hours from LA, we were kindly greeted by the hotel valet and told there was a $20/night valet fee for our car...ummmmmm aren't we in Vegas?! It wasn't a great way to start out trip but the valet guy was super nice and apologetic and helped us to unload our bags, get a bellman, and directed us to self park. Pretty cheap of you Delano. We checked in and went to the 3rd floor where our room was. Stepped out of the elevator and into a construction zone. No joke. Got to our room and walked into a glue smelling, plastic room that smelled like it had been assembled that morning. Yuck. Called the front desk and the kindly switched our room. Between a nightly valet fee and trying to stuff guests on a floor that is under construction I'd say Delano should get some class. I expected more.

Reviewed September 15, 2014

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9.0
Exceptional
Amelia from United States
Family with teens
Stayed 1 night in December 2012

Great relaxing hotel with good customers services”

Hotel with no casino

the customer service at registration is very professional. he even gave me choice of lower or upper floors. the best experience was dinning at mix located at 68th floor. the decor was so beautiful with glass decor hanging from the ceiling and the night lights of the sin city caught your breath. the food was great. after dinner, we went to the other side where a lounge was located. we went outside the balcony and the stunning night view of las vegas was at our foot.

Reviewed January 03, 2013

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