Recent customer comments

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based on 216 reviews
  • Cleanliness 9.3
  • Facilities 9.5
  • Location 8.5
  • Room comfort and quality 9.4
  • Service 9.3
  • Value for money 8.3
  • Food and dining 9.0
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Phitchaya from Thailand
Business travelers
Colonial Suite
Stayed 3 nights in December 2015
Best hotel ever
Service, food and driver
Reviewed December 24, 2015

Pea from Thailand
Colonial Suite
Stayed 2 nights in November 2015
Everything was more than expected
Good Location, Great Services, and Gorgeous Surrounding..
Reviewed November 30, 2015

Pittch from Thailand
Solo travelers
Grand Pool Villa
Stayed 3 nights in November 2015
Superb hotel
Surrounding, Dining, great pool villa
Reviewed November 21, 2015

Myo from Myanmar
Families with older children
Deluxe Villa
Stayed 2 nights in September 2015
real Lanna amazing stay!
village stay, food & spa
felt very good.
Reviewed October 02, 2015

Chuan from China
Families with older children
Deluxe Villa
Stayed one night in September 2015
Good hardware but lack maintenence
Beautiful scenery, Tasty food, Friendly staff
We got upgraded to a grand deluxe villa (V6) and the mini-bar items are all free. This is nice. We absolutely love the environment of the hotel, the buildings are so beautiful, there are a lot of green in the open space, there is even rice fields in the hotel with real farmers and buffalo. There are little ponies on the meadow in front of the colonial suites as well. Riding a bicycle around is very enjoyable. Most staff members are very friendly and nice, will greet you or smile to you when meet you on the road. The swimming pool will offer cold water and fruit upon guest arrival. You can call for buggies around the hotel if you don't like to walk. Butler service is helpful. etc. Regarding the in-room facility...Very nice but might lack maintenance. We love the following: 1. Room is so spacious, with drinking water everywhere and free mini-bar items 2. Big balcony offer fantastic view of the rice fields 3. Most in-room facility looks very fancy and artistical 4. Bed and pillow are very comfortable 5. There is even a piano in the room We also had the following problems: 1. Downstairs TV can be turned on but the remote is not working, so cannot change channel. 2. Upstairs TV cannot be turned on at all. I know how to turn on the downstair one so I should be able to turn this on. 3. Steam room, shower will not give out hot water. (the upstair one is okay though) 4. Water come out of Jacuzzi is not hot enough for a soak inside. 5. The plastic screws inside the Jacuzzi might not be securely installed so the screw head will easily scrub user's back skin. So the conclusion will be, it's still one of the best hotels in Chiang Mai, but the facility lacks maintenance. All in room facilities should be tested before letting a guest come inside considering the price the hotel is charging.
Reviewed September 10, 2015

Weitung from Taiwan
Families with young children
Colonial Suite
Stayed one night in August 2015
Great hotel to stay in Chiang Mai
Villa Room, food
Reviewed August 31, 2015

LIM from Malaysia
Colonial Suite
Stayed one night in July 2015
Greenery environment
Greenery , environment , services.
very good experience, calm and greenery environment make you feel relax and comfortable. The toilet do not have water tab and the seat of bicycle is too hard ... need improvement.
Reviewed July 24, 2015

Kelvin from Singapore
Families with young children
Stayed 2 nights in June 2015
first trip to chiangmai
It was good and a enjoyable stay and most important a memorable u remember
Reviewed June 29, 2015

Kerkkraiwan from Thailand
Business travelers
Colonial Suite
Stayed 2 nights in June 2015
Services So Bad
I don't like this hotel,I think it not 5 star.So don't like front reception
Reviewed June 24, 2015

Iam from Macau
Business travelers
Stayed one night in May 2015
Good hotel
Good service
Reviewed May 16, 2015


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