Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
Direct Hotels - Pacific Sands
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8.3

Excellent
/10
(1,784 reviews)See what guests said
Housekeeping10
View3
Car Park1
See map

7.7

Very good

Location rating score

Very good location
Parking
FREE
Nearby landmarks
Iluka Park 320 m
Queens Park 760 m
The Robert Bell Oval 780 m
Stop And Go 1.0 km
Orchid Display House 1.0 km
Gold Street Park 1.1 km
Nicks Shakespeare Street IGA 1.3 km
Tom McLean Park 1.4 km
The Leichhardt Tree 1.4 km
Bluewater Lagoon 1.4 km
Entire apartment
Free Wi-Fi

Direct Hotels - Pacific Sands

East Mackay, Mackay, Australia - See map
  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

  • Bar

  • Garden

Value for money8.6
Distance to city center2.2 km
Location rating7.7

Rooms available at Direct Hotels - Pacific Sands

Exceptional
Room comfort & quality
9.3
1-Bedroom Apartment
...
  • Room size: 62 m²/667 ft²
  • Nature view
  • 1 queen bed
Enter dates to see prices
2-Bedroom Standard Apartment
...
  • Room size: 71 m²/764 ft²
  • Nature view
  • 1 queen bed & 2 single beds...
Enter dates to see prices
3 Bed Apartment
...
  • Room size: 93 m²/1001 ft²
  • Nature view
  • 2 single beds and 1 queen b...
Enter dates to see prices
Two-Bedroom Apartment
...
  • Room size: 71 m²/764 ft²
  • Balcony/terrace
  • 1 queen bed & 2 single beds
Enter dates to see prices
Superior Apartment
...
  • Room size: 75 m²/807 ft²
  • Balcony/terrace
  • 1 queen bed & 2 single beds
Enter dates to see prices
Executive King Balcony Room
...
  • Room size: 42 m²/452 ft²
  • Nature view
  • 1 king bed or 2 single beds
Enter dates to see prices
King Room Studio
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive King Studio
...
  • Room size: 40 m²/431 ft²
  • Balcony/terrace
  • 1 king bed or 2 single beds
Enter dates to see prices
2-Bedroom Executive Apartment
...
  • Room size: 75 m²/807 ft²
  • Nature view
  • 1 queen bed & 2 single beds...
Enter dates to see prices
Executive King
...
  • Room size: 40 m²/431 ft²
  • Nature view
  • 1 king bed or 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Direct Hotels - Pacific Sands?

Check-in is from 02:00 PM, and check-out is until 10:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The apartment offers luggage storage to guests for before check-in and after check-out.

How do I get to Direct Hotels - Pacific Sands?

For those who wish to drive their own cars, Direct Hotels - Pacific Sands has a car park on site, as well as additional parking nearby if the first car park is full. Parking is free for guests.

What are my dining options at Direct Hotels - Pacific Sands?

Direct Hotels - Pacific Sands features an on-site restaurant for your dining convenience.

What is the smoking policy at Direct Hotels - Pacific Sands?

Direct Hotels - Pacific Sands does not permit smoking in any of its rooms or indoor areas.

What restaurants are nearby Direct Hotels - Pacific Sands?

Direct Hotels - Pacific Sands is located in East Mackay, famous for good restaurants such as The Deck Steakhouse and Lighthouse Seafood Takeaway.

What are popular attractions near Direct Hotels - Pacific Sands?

Direct Hotels - Pacific Sands is located in East Mackay area, which is famous for attractions such as Iluka Park, Queens Park and Tom McLean Park.

What popular natural sightseeing spots are close to Direct Hotels - Pacific Sands?

Direct Hotels - Pacific Sands is located in the East Mackay area, which is famous for natural sightseeing destinations such as Orchid Display House.

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Explore the neighborhood

What people love about Direct Hotels - Pacific Sands

  • 9.2

    Exceptional

    "I would stay there again though."

    Cassandra

    |

    August 26, 2020

  • 7.6

    Very good

    "Overall it was a good hotel."

    CHARLES

    |

    October 5, 2020

  • 7.6

    Very good

    "Hotel was good because:"

    CHARLES

    |

    October 5, 2020

Property ranking|Compared to 67 Mackay properties
See all rankings
Room comfort score
9.3/10
Room size
60 sqm.
Value for money score
8.6/10
Cleanliness score
9/10
Better than
97
%
of Mackay properties
Bigger than
90
%
of Mackay properties
Better than
87
%
of Mackay properties
Better than
84
%
of Mackay properties
Overall rating:

8.3

Excellent
1,784 reviews
Cleanliness
9.0
Facilities
7.9
Location
7.7
Read all reviews >
What travelers say they love:
The two girls on the desk weren’t very friendly
Emmalie from Australia
Family with older children
More about Direct Hotels - Pacific Sands

More about Direct Hotels - Pacific Sands

Whether you're a tourist or traveling on business, Direct Hotels - Pacific Sands is a great choice for accommodation when visiting Mackay. Situated only 2.2 km from the city center, guests are well located to enjoy the town's attractions and activities. With its convenient location, the hotel offers easy access to the city's must-see destinations.

Offering hotel guests superior services and a broad range of amenities, Direct Hotels - Pacific Sands is committed to ensuring that your stay is as comfortable as possible. The hotel offers access to a vast array of services, including free Wi-Fi in all rooms, daily housekeeping, express check-in/check-out, luggage storage, Wi-Fi in public areas.

72 rooms spread over 8 floors provide a warm and pleasant home away from home. Modern comforts such as television LCD/plasma screen, carpeting, complimentary instant coffee, complimentary tea, linens can be found in selected rooms. The hotel offers many unique recreational opportunities such as outdoor pool. Enjoy unparalleled services and a truly prestigious address at the Direct Hotels - Pacific Sands.

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Amenities and facilities
Very good
Facilities

7.9

Most talked about facilities

Housekeeping

5 mentions

Internet

1 mention

View

1 mention

Languages spoken

  • English

Internet access

  • Free Wi-Fi in all rooms!
  • Wi-Fi in public areas

Things to do, ways to relax

  • Garden
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Hot water linen and laundry washing
  • Professional-grade sanitizing services

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Kitchen
  • Restaurants
  • Vending machine

Services and conveniences

  • Contactless check-in/out
  • Daily housekeeping
  • Dry cleaning
  • Elevator
  • Laundry service
  • Luggage storage
  • Smoke-free property
  • Smoking area

For the kids

  • Family room

Access

  • Buzzer/wireless intercom
  • Check-in/out [express]
  • Pets allowed

Getting around

  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Complimentary tea
  • DVD/CD player
  • Fan
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • Ironing facilities
  • Linens
  • Microwave
  • Non-smoking
  • Refrigerator
  • Satellite/cable channels
  • Shower
  • Toiletries
  • Towels
  • Wi-Fi [free]
Location
3 Kirribilli Avenue , East Mackay, Mackay, Australia, 4740
Very good
Location

7.7

Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-1 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 2 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • A surcharge of 1.6% to 3.22% applies when using a credit card. Please contact the property for further details.
  • The property does not accept Schoolies bookings.
  • Reception is open from 07:00 AM to 08:00 PM on Monday to Thursday and Saturday, from 07:00 AM to 09:00 PM on Friday, and from 09:00 AM to 05:00 PM on Sunday. Guests arriving outside these hours are requested to contact the property directly prior to arrival so alternative arrangements can be made.
  • There will be special check-in instructions attached to your confirmation email after the booking is made. Please follow the guidelines to ensure a smooth check-in.
  • A credit card security deposit of AUD 150 is required upon check-in for charges or damages during the stay and will be refunded upon departure.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from14:00
  • Check-out until10:00
  • Reception open until17:00

Getting around

  • Distance from city center2.2 km
  • Travel time to airport (minutes)15

The property

  • Number of bars/lounges0
  • Number of floors8
  • Number of restaurants1
  • Number of rooms 72
  • Year property opened2015
  • Most recent renovation2015

Parking

  • Daily parking fee0 AUD

Reviews of Direct Hotels - Pacific Sands from real guests

Provided by verified guests of Agoda
8.2
/
10
Cleanliness9.0
Facilities7.9
Location7.7
Room comfort and quality9.3
Service8.6
Value for money8.6
High score for Mackay
Rating
9+ Exceptional (16)
8-9 Excellent (9)
7-8 Very Good (7)
6-7 Good (3)
<6 Below Expectation (5)
Time of the year
Mar - May (4)
Jun - Aug (12)
Sep - Nov (16)
Dec - Feb (8)
All guests (95)
All room types

Show reviews that mention 

Showing 40 verified guest comments
12
10.0
Exceptional
Claire from Australia
Couple
King Room Studio
Stayed 1 night in June 2016

Highly recommended”

I was presently surprised with the quality of the room as the hotel was very competitive in price. This hotel is modern, clean and has a very comfortable bed. I'd highly recommend.

Reviewed June 22, 2016

See room deals

Hi Claire, Thank you for such a glowing review. We always aim to provide great customer service but our job is made all the more easy when we are working in a modern, clean and comfortable hotel. Thank you for the recommendation and I hope you have gotten to stay with us again since your last stay. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
9.6
Exceptional
shaz from Australia
Couple
Executive King Balcony Room
Stayed 1 night in November 2017

Great stay”

We were traveling for work, were put up in a cheaper place through work and ended up booking our own accommodation for the night. Great price, awesome room, super helpful friendly staff. The only thing I would improve is the bathroom cleanliness. From traveling around a bit I have noticed that alot of places fall short on how well they clean their bathrooms. Not the end of the world and didn't ruin our stay, just an observation.

Reviewed November 03, 2017

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Hi Shaz, Thank you for taking the time to provide feedback on your stay at Pacific Sands Mackay. Great to hear that you chose us as your alternative option and were pleasantly surprised. We pride ourselves on great customer service and value for money, which it looks like we achieved. However it appears as though there is some work required on the cleanliness. Thank you again for the feedback and we hope to see you again soon. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
7.6
Very good
CHARLES from Australia
Couple
King Room Studio
Stayed 2 nights in September 2020

Good hotel - location far”

Hotel was good because: 1) it was clean 2) staff friendly Hotel needs to improve: 1) Parking - Parking undercover was hard as it was a 1st come 1st serve area, So we had to park our cars outside on the street alot. 2) AC + TV didnt work the 1st night for us - staff fixed that within 24hrs for us which was good. Overall it was a good hotel.

Reviewed October 05, 2020

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9.2
Exceptional
Cassandra from Australia
Family with young children
King Room Studio
Stayed 2 nights in August 2020

Comfortable ”

Very clean hotel, kind of in the middle of nowhere - yet close to the city. I would stay there again though.

Reviewed August 26, 2020

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8.0
Excellent
Alexander from United States
Couple
Executive King
Stayed 1 night in November 2016

More of a stop over or business trip hotel”

We stayed here and it was both a good value and a nice room but is in a new part of town and not much around the hotel

Reviewed December 01, 2016

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Hi Alexander, Thank you for your feedback on your experience at our hotel. We are glad to hear that overall you enjoyed your stay and found our accommodation to be good value and good quality. If you are ever visiting this area again, please think of us. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
10.0
Exceptional
Brenden from Australia
Group
King Room Studio
Stayed 2 nights in September 2016

Enjoyed the self contained apartment”

It was fantastic to stay here. Nice new building and rooms with foxtel and wifi. The pool looked amazing but we didn't get to try it on our short stay. Close to everythjng too.

Reviewed September 19, 2016

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Hi Brenden, Thank you for taking the time to provide feedback on your stay and for choosing Pacific Sands for your accommodation in Mackay. Its nice to hear that you enjoyed every aspect of stay. You'll have to come again for a little longer next time so that you get a chance to enjoy the pool. Thanks again and we look forward to seeing you soon. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
8.4
Excellent
Alicia from Australia
Couple
King Room Studio
Stayed 1 night in October 2016

Very clean and modern”

Very happy with the cleanliness. Room is a bit small but has everything. Bathroom is quite big. The downside is there is no window except small upper window for air circulation only. Staff are friendly, parking is free. There is nothing nearby, you need a car to get around

Reviewed October 11, 2016

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Hi Alicia, Thank you for taking the time to review your stay with us at Pacific Sands. I would agree with all points raised. We do recommend that anyone staying more than a few days choose our One Bedroom Apartments. This was you get a full kitchen, laundry, separate lounge room and bedroom, as well as a balcony with views of the ocean or river. Thank you again for your feedback. We hope to see you again soon. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
7.6
Very good
G from Thailand
Business traveler
King Room Studio
Stayed 2 nights in September 2016

Horrific cheap lighting just ruins it.”

My room was tidy and "nice" but plain. It was ruined entirely by the fact there every light bar one was a cheap daylight blue compact flouro that lit the room like a $25 roadside motel. Painful and annoying. It made staying in the room when awake somewhat unpleasant. This isn't about being picky - it was really just not a nice place to be.

Reviewed September 04, 2016

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Hi G, Thank you for your feedback on your experience. I wish I better understood your concern, as I have never had similar comments made before. All our rooms have both ceiling lights as well as lamps in the bedrooms and lounge rooms. If the type of light fitting in our ceiling lights is the concern, I apologise but unfortunately these would have been chosen by the builder during construction. 7.6 overall is acceptable but not too our standards, I wish you could have enjoyed your stay more. If you ever choose to stay with us again, please let us know any concerns you may have during your stay and we will do our best to resolve them then and there. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
7.0
Very good
Whitney from United States
Couple
King Room Studio
Stayed 2 nights in December 2015

nice stay in mackay”

location, modern room furnishings

this would have been a perfect stay had the room next to us not had small kids who at times were noisy. Travelling as a couple looking for a nice quiet and relaxing vacation, this was not great. This is mainly because the way the rooms were situated. The rooms are grouped, so you enter one door that leads to two separate apartments/rooms. The location was close to the city. enter but located just far enough away to be peaceful. The reception staff was not very friendly and actually seemed annoyed to answer questions or help with check-in.

Reviewed January 03, 2016

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Hi Whitney, Thank you for your feedback on your experience with us. I am glad to hear that you found our apartments to be clean, the furnishings modern and the location ideal. It seems as though there is room for improvement in the area of customer service though. I apologise that this was not us to our expectations or yours and hope that you give us another chance should you ever be visiting Australia again. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
8.4
Excellent
Dwayne from Australia
Couple
King Room Studio
Stayed 1 night in January 2017

Nice new hotel”

Clean hotel with secure car park and large bathroom

Reviewed June 16, 2017

See room deals

Hi Dwayne, Thank you for your review on our accommodation. I am happy to see that you enjoyed yourself and found your apartment to be clean and spacious. I would recommend the 1 Bedroom Apartment if you choose to stay again, this is a much larger apartment with great views. Hope to see you again soon. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
7.6
Very good
Rajiv from Australia
Family with teens
Two-Bedroom Apartment
Stayed 1 night in December 2020

We stayed there for 1 night, the hotel is in a good location and the staff is friendly and helpful”

We stayed there for 1 night, the hotel is in a good location and the staff is friendly and helpful

Reviewed January 04, 2021

See room deals

8.8
Excellent
Caitlin from Australia
Couple
1-Bedroom Apartment
Stayed 1 night in November 2020

Happy Traveller :) ”

Convenient having everything you need in the apartment washing machine + dryer, full kitchen and furnished unit. Staff were excellent and contacted via text email call which was easier. Definately a good one and I’d love to stay here again :):)

Reviewed November 06, 2020

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9.0
Exceptional
Bernadette from Australia
Couple
1-Bedroom Apartment
Stayed 1 night in June 2015

Excellent”

Location cleanliness quiet

Excellent though to appreciate the view you need an apartment with a balcony because the windows are too high in the studio units and you have to be standing to look at the ocean view

Reviewed June 30, 2015

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Hi Bernadette, I hope this response finds you well. That is an important feature to note. Our most basic studios do not have views of the ocean, our Executive Studios do but it requires you to stand, then there is our Executives with a Balcony, which are great for those stay only a short time and only require limited cooking facilities. We are glad to see you got to experience the space and views from your 1 Bedroom Apartment. If you are ever in the area again, we would love to have you back. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
8.0
Excellent
Rajiv from Australia
Family with young children
Two-Bedroom Apartment
Stayed 1 night in December 2020

Nice hotel but the AC filter needs cleaning they smelt bad. ”

Nice hotel but the AC filter needs cleaning they smelt bad.

Reviewed January 04, 2021

See room deals

10.0
Exceptional
Dannielle from Australia
Family with young children
King Room Studio
Stayed 2 nights in November 2015

Perfect & Easy”

Clean, great location, view

Easy and perfect.

Reviewed November 22, 2015

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Hi Dannielle, Thank you for reviewing your stay with us. 10 out of 10 is a great score, we are so pleased that you found our accommodation to meet all your needs. We hope to see you again soon. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
10.0
Exceptional
Aleisha from Australia
Family with young children
Superior Apartment
Stayed 3 nights in March 2020

Nice clean unit with all of the facilities you need”

We always stay here in a 2 bedroom apartment. Has all the facilities and is away from the busy city heart. Nice quiet location and only a short drive to the city heart.

Reviewed March 11, 2020

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8.8
Excellent
Frank from Australia
Business traveler
1-Bedroom Apartment
Stayed 2 nights in September 2016

My pick every time”

Modern clean digs

Reviewed September 27, 2016

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Hi Frank, Thank you for your review. Short and sweet and to the point. We are glad that you enjoy staying with us and find our accommodation to be perfect for your needs each time you visit Mackay. I guess we will be seeing you again soon. Kind regards, Ben Andrews Pacific Sands Mackay

Responded January 28, 2018
Direct Hotels - Pacific Sands
8.8
Excellent
Catherine from Australia
Couple
King Room Studio
Stayed 1 night in August 2016

Very new and lovely property ”

We stayed in a studio unit which was fabulous for one night but would be quite small for any longer stay especially given there was no view

Reviewed August 16, 2016

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Hi Catherine, Thank you for your comments. I would absolutely agree, our studios are perfect for business travelers only stay a night or few. Anyone looking for an extended stay we recommend chooses a 1 Bedroom Apartment, as then they get a balcony with great views as well as full kitchen and laundry facilities. We hope to see you again soon. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
7.0
Very good
Michael from Australia
Business traveler
King Room Studio
Stayed 3 nights in December 2015

Modern and Clean”

Modern, Clean, Spacious

If staying here make sure you have a car, otherwise great, would stay here again

Reviewed December 14, 2015

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Hi Michael, Thank you for your review of your experience with us at Pacific Sands. You mention an important fact in staying with us, as we are close to the beach and river this leaves us a 2 min drive outside the city centre. Therefore we do recommend that guests have a car or enjoy our bike hire if they require to go into town for the restaurants etc. We are happy to see that you enjoyed your stay and found our apartments to be modern, clean and spacious. Please think of us if you are ever in Mackay again. Kind regards, Ben Andrews Pacific Sands

Responded January 28, 2018
Direct Hotels - Pacific Sands
9.6
Exceptional
Daniel from Australia
Couple
Executive King Balcony Room
Stayed 1 night in October 2019

value for money”

It was a pleasant stay and peaceful and also lovely view to the water and back to the city .

Reviewed October 21, 2019

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12
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