An overall beautiful stay”

My boyfriend and I opted for the keyless entry and it was incredibly easy with the my Disney experience app. Beautiful and well kept grounds, extremely friendly staff, clean room and cozy beds. It’s all we could ask for. Getting from the resort to the Disney properties was very easy as well. Shuttles ran regularly and went to all of the Disney properties. If you want to get to the Universal properties though you have to Uber/Lyft but I think that’s normal for competing resorts. Definitely manageable. I would stay at that resort again.

Relaxing”

Room was great and really clean! Not much open due to COVID, have to watch the food and shop hours. Busses fill up quick and do take a bit longer. Walking around the resort was great and well kept.

Disney hotels are the best”

I can’t believe the deal I got to stay at a Disney hotel. It was a spontaneous trip over the weekend. We felt safe and loved the trip. Not a lot of food for younger children but did have a grab and go. Very good location and bus service to the parks.

Gran destiny tower is impressive. ”

Lovely stay. Feels more like Deluxe resort

Beautiful new tower!”

This is just a one night stay before checking into our beach club villa. The new tower has really added a lot to this spot. We stayed in the ranches and was fine for us. We explored the new tower and found it lovely with nice restaurants. We will return!

Last minute deal”

Huge property but easily walkable to all the fun stuff. Nice choice of food within the mecardo but wouldn't have the breakfast sandwich again as it was very bland. Beds comfortable, rooms very clean. Property beautifully maintained.

Rude staff. Wasted half of a day trying to fix our magic bands. Tried to place us in downgrade room”

Will never go back or recommend. No regard for our family time or my disabilities. Manager lied about the type of room we paid for being available. Went online to rebook and found several rooms available. After telling him he lied to us our room was moved. I told the manager to keep in mind I’m a disabled veteran and do not have my wheelchair. He placed us all the way at the end furthest from elevator. Disgusted at the behavior and none of the staff seemed to care. We were treated way better by housekeeping and bell hops than these managers.

Disappointed”

We arrived to check in around 6 pm and stood in line for over an hour. When it was our turn, we asked if we could possibly have a late check out in the morning since we were running the half marathon the next day and wanted to shower before our departure. We were told no and then he proceeded to tell us our room wasn’t ready, would we mind waiting on it. We were disappointed that check in is at 3 pm and by 7 pm our room wasn’t ready yet and there was no sort of flexibility on the part of the hotel. They expect you to wait for a late check in but there is no possibility of late check out or any sort of discounted rate for not being able to check in on time. When we finally did get to our room, there was hair all over the bathroom and used dental rubber bands in the floor. We went to dinner in the hotel where the service was good but the food was terrible. We did like the bus service to/from the park the next morning. This was my first experience staying in a Disney hotel. Not impressed

Exceptional”

i changed my hotel many times because of our plans changing, i booked this hotel last minute. it was amazing, i wish we had more time by the pool and to spend at the resort. we are already talking about going back and staying there next time.

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