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Dolphinbay Beachfront & Dive Resort

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Very good7.3
Based on 37 reviews
Dolphinbay Beachfront & Dive Resort
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Surrounding environment
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Surrounding environment
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Surrounding environment
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7.1 Very good location
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7.1Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Air conditioning

  • Balcony/terrace

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Room choices
Deluxe
...
  • Beach view
  • 22 m²
  • 1 king bed
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Standard
...
  • Beach view
  • 18 m²
  • 1 king bed
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Nearest essentials

Airports
  • 27 kilometers to
  • Calapan City Airport (CPP)
  • 112 kilometers to
  • Ninoy Aquino International Airport (MNL)
Hospital or clinic
  • 1.2 kilometers to
  • Misereor Clinic
Cash withdrawal
  • 1.7 kilometers to
  • ATM

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An overview

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Verified guest reviews

Agoda Reviews (37)
Booking.com Reviews (180)

4.2

Filter by guest type:
  • Cleanliness 7.2
  • Facilities 7.1
  • Location 7.1
  • Room comfort and quality 7.5
  • Service 7.2
  • Value for money 7.5
  • Food and dining 7.3
  • Cleanliness 7.3
  • Facilities 7.0
  • Location 7.3
  • Room comfort and quality 7.3
  • Service 7.6
  • Value for money 7.7
  • Food and dining 7.4
Excellent
  • Cleanliness 8.0
  • Location 9.3
  • Room comfort and quality 8.7
  • Service 8.7
  • Value for money 8.7
  • Food and dining 8.7
  • Cleanliness 6.4
  • Location 6.0
  • Room comfort and quality 6.8
  • Service 5.6
  • Value for money 6.4
  • Food and dining 6.0
Very good
  • Cleanliness 6.7
  • Location 6.0
  • Room comfort and quality 7.3
  • Service 8.0
  • Value for money 7.3
  • Food and dining 6.7
  • Cleanliness 8.0
  • Facilities 8.0
  • Location 7.0
  • Room comfort and quality 10.0
  • Service 4.0
  • Value for money 6.0
  • Food and dining 8.0
Provided by verified guests of Agoda
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Room type
  • Standard
  • Deluxe

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6.8
Olga from Russia
Couple
Standard
Stayed 6 nights in November 2016
Nice hotel”
Nice view from the room, responsive and attentive staff.
Reviewed November 20, 2016
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6.0
Iveta from Czech Republic
Group
Deluxe
Stayed 1 night in April 2016
Nice place, but the incompetent staff ruined our stay”
We've been to this part of Mindoro for 5th time. After a year spent in the Philippines, this was the first time a hotel staff actually really ruined our trip and caused us a financial damage. What went wrong? 1. They forgot our booking and demanded extra payment from us. 2. They promised us to book a boat trip back to Luzon, but failed to do so, causing us a financial damage of 3500 PHP (we had to go with a private boat) and life-threatening experience (the boat got damaged half-way to Luzon). Although the place and location is nice and we did enjoy the amenities, we strongly recommend to think twice before you book your stay here, because this is what happened to us and what we believe may happen to anyone else due to the unprofessional attitude and incompetent service of the hotel management. Failed booking - We booked and paid in full 2 standard rooms a week in advance through Agoda. When we arrived, we were told that the hotel haven't processed our booking and all standard rooms are full. They offered us 2 deluxe rooms instead, but only if we pay 1600 PHP extra. We refused and demanded to be accommodated without any extra cost given the fact that it was the hotel's fault. All other hotels were already full, so there was even no other option for us. The woman who "manages" the place called the owner (Austrian guy, probably her husband) only to tell us that we really have to pay the extra money. We asked her to let us talk with the owner, presuming he just doesn't have all information. So we called him and unfortunately, he is just that stupid that he told us that it's our problem and that we should deal with Agoda. So, instead of enjoying our weekend, we had to sit in the lobby and deal with Agoda. Fortunately, Agoda customer service helped us and we got the 2 deluxe rooms for no extra fee. Unfortunately, the experience with the hotel was already quite horrifying. Luckily the stay was then fine, although we kind of expected the owner to
Reviewed May 05, 2016
1 traveler found this review helpful. Did you? |
7.3
Eva from Philippines
Family with teens
Deluxe
Stayed 2 nights in April 2014
Great fun and adventure”
Friendly staff, cozy environment and good locations
Great!
Reviewed April 17, 2014
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7.0
Vitaly from Russia
Couple
Standard
Stayed 15 nights in January 2014
Allright, good for swimming and diving”
Situated on the beach, diving center, snorkeling just 2 steps out of your room
Reviewed February 09, 2014
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3.3
Bruce from United States
Couple
Deluxe
Stayed 2 nights in January 2014
Not fun, not comfortable”
Nice beach location -- that's it
This hotel is in a nice location, and at one time was probably very nice. However, it's now run-down, and badly understaffed: Only 2 people were working there during our stay, and they were working 18-hour shifts. (The foreign owner was present, but never lifted a finger to help or even say hello.) The room had lots of problems: rock-hard bed, intermittent hot water, mosquitoes, cockroaches, and no TV reception. The breakfasts were OK, but other meals were mediocre. Plus, be aware that from the point on the road where your van or taxi drops you off, there are 177 steps down to the registration and dining area -- and, good luck finding anyone to help you with your luggage. If you want to go out to dinner, you'll have to climb those 177 steps. Returning, you'll have to descend them again, this time in the dark. (Take a flashlight with you.) The only redeeming characteristic of this place is the nice, private beach -- but during our stay it was very windy and cool, so we couldn't even enjoy that.
Reviewed February 09, 2014
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7.3
Jaime from Philippines
Couple
Standard
Stayed 2 nights in October 2013
Quiet and serene”
Materials, fixtures & furnitures used are of high standard. Personalized staff services. We enjoyed kayaking for almost an hour ( my first time to do it that long & that far distance.
The first day was discouraging. We transferred room from booked standard with porch due to non working faucet to adjacent room, but the hallway is dark due to non working light, so we had to transfer to ground floor. Unfortunately, the bath room is so smelly with leaks on pipe causing wet flooring due to non maintenance of the plumbing system. There was a dead rat on shower room near the jacuzzi. The pool was dirty, perhaps it was due to rains the day before. The staff should be wearing uniform whether we were the only guests or not. These are all constructive criticisms which they have to consider seriously. Once done, the place can level up & be more competitive to attract more guests.
Reviewed October 23, 2013
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6.3
Benjamin from Philippines
Couple
Deluxe
Stayed 2 nights in April 2012
Very nice rooms and friendly staff. Food is nice.”
Affordable
Reviewed March 21, 2013
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3.7
mark from United Kingdom
Couple
Standard
Stayed 4 nights in January 2013
none of the above”
nice veiw
Food was not good service wasn't up to par , telephone never worked shower door fell off Beach was small couldnt swim out ad many sea urchins .along walk from room to beach and restaurant far too many stairs about 240 steps to road and very steep .nothing to do in the evenings ,have too take transportation would not recomend this hotel out of the way location
Reviewed February 04, 2013
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7.7
Leomar from Philippines
Couple
Deluxe
Stayed 2 nights in December 2012
Big rooms”
Nice Hotel & Restaurant
The place were kinda isolated which brings quietness and stillness, Great for travelers who just want to relax and unwind.. Great beachfront also, clear waters... Nice staff, very accomodating.
Reviewed January 03, 2013
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7.7
Leomar from Philippines
Family with teens
Standard
Stayed 1 night in December 2012
Nice & Cozy place”
Big, Nice, & Clean rooms
The hotel was nice, the staff are very friendly and accommodating. So many things you can do like billiards & kayaking... The price of the food is a bit high but it compliments with the taste.
Reviewed January 03, 2013
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