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Dorsett Grand Labuan
Deluxe Room - Room plan, Dorsett Grand Labuan in Labuan
Lobby, Dorsett Grand Labuan in Labuan
Lobby, Dorsett Grand Labuan in Labuan
Swimming pool, Dorsett Grand Labuan in Labuan
Swimming pool, Dorsett Grand Labuan in Labuan
Fitness center, Dorsett Grand Labuan in Labuan

Removed from saved list

8.2

Excellent

1,949 reviews

1,949 reviews

Housekeeping47
View19
Breakfast17
See map
See map

8.7

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Nearby landmarks
Financial Park 140 m
Labuan Square 140 m
Giant 150 m
Golden Bowling 200 m
Labuan Marine Museum 470 m
Milimewah 600 m
Labuan Supermarket 700 m
Labuan International Ferry Terminal 750 m
International Sea Sport Complex 790 m
Labuan Town 800 m

Dorsett Grand Labuan

462 Merdeka Street, Labuan Main Town, Labuan, Malaysia, 87029 - See map

The car parking and the Wi-Fi are always free, so you can stay in touch and come and go as you please. Strategically situated in Labuan Main Town, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Labuan Airport. Rated with 5 stars, this high-quality property provides guests with access to massage, restaurant and hot tub on-site.

Highlights

Hygiene Plus

Inside city center

Front desk [24-hour]

Airport transfer

Excellent breakfast

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Car park

Swimming pool [indoor]

Fitness center

Free Wi-Fi in all rooms!

Check-in/out [express]

Your dates are popular among travelersUsers are booking a place in Labuan every 9 minutes on Agoda.com
Value for money7.9
Location rating8.7
Nearest airportLabuan Airport (LBU) - Malaysia
Distance to airport2.1 km

Rooms available at Dorsett Grand Labuan

Excellent
Room comfort & quality

8.2

Premier Suite
...
  • Room size: 64 m²/689 ft²
  • Harbor view
  • 1 king bed
Enter dates to see prices
Executive City View
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Room
...
  • Room size: 36 m²/388 ft²
  • Outdoor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Executive Harbour View
...
  • Room size: 35 m²/377 ft²
  • Harbor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Deluxe Harbor View Room
...
  • Room size: 36 m²/388 ft²
  • Harbor view
  • 1 king bed or 2 single beds
Enter dates to see prices
Royal Suite
...
  • Room size: 239 m²/2573 ft²
Enter dates to see prices
Executive Room (King Or Twin)
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Deluxe Single
...
  • Balcony/terrace
  • Shower
  • 1 single bed
Enter dates to see prices
Room Assigned on Arrival
...
  • Balcony/terrace
  • Shower
Enter dates to see prices
Executive Room
...
  • Shower and bathtub
Enter dates to see prices

Frequently asked questions

Does Dorsett Grand Labuan have a swimming pool?

While relaxing at Dorsett Grand Labuan, you can enjoy the swimming pool facility to get your day started the best way with a splash for a revitalizing morning or evening.

What kind of non-water sports and outdoor activities are accessible at Dorsett Grand Labuan?

Dorsett Grand Labuan offers non-water sport and outdoor activities such as bicycle rental, and golf course (within 3 km) for you to take pleasure in while lounging here.

Is car parking available at Dorsett Grand Labuan?

Dorsett Grand Labuan has car park onsite free of charge for visitors with vehicles to choose from when staying at this property. In case the car park is full, this property also has and nearby as well. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

What procedures does Dorsett Grand Labuan take in terms of hygiene, safety, and cleanliness?

Dorsett Grand Labuan meet our mandatory standard for cleanliness and safety by including hand sanitizer and daily disinfection in common areas. This property also comes well equipped with sterilizing equipment, body thermometer, temperature check for guests and staff, first aid kit, and staff trained in safety protocol for increased safety precautions and hygiene protocols.

What attractions are near by Dorsett Grand Labuan that are in walking range?

While residing at Dorsett Grand Labuan, kick start your vacation by visiting the nearest destinations that are within walking distance to the property which include Labuan Square, Giant, and Golden Bowling.

How long do visitors generally stay at Dorsett Grand Labuan?

Verified past guests that have stayed at Dorsett Grand Labuan had an average nightly stay of 2 nights at this property.

What do visitors like most about Dorsett Grand Labuan?

Past visitors that stayed at Dorsett Grand Labuan have given this property a rating of 8.699 for its exceptional location as the primary highlight for their stay.

What is the average rating that past Families with older children have given to Dorsett Grand Labuan?

Verified families with older children that have stayed at this property have given Dorsett Grand Labuan an average rating of 8.2. You can look into more specific customer testimonials and remarks by filtering for a specific type of verified travelers down in the review section.

What is the average rating that past Group travelers have given to Dorsett Grand Labuan?

Verified group travelers that have stayed at this property have given Dorsett Grand Labuan an average rating of 8.2. You can find more comprehensive customer testimonials and feedback by filtering for a specific type of verified travelers down in the review section.

What time is check-in and check-out at Dorsett Grand Labuan?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Travelers checking in or out before or after the designated hours may be charged an additional fee.

What is the closest airport to Dorsett Grand Labuan?

The closest airport to Dorsett Grand Labuan is Kota Kinabalu International Airport, 114.0 km away.

See map

Explore the neighborhood

What people love about Dorsett Grand Labuan

  • 10

    Exceptional
    Cleanliness

    "The room was clean, comfortable and spacious."

    Lai

    |

    June 21, 2023

  • 8.4

    Excellent
    Cleanliness

    "Clean and strategic location"

    Shah

    |

    June 5, 2023

  • 8

    Very good
    Location

    "If you're looking for the best luxurious place to stay while being situated in a strategic location, Dorsett Grand Labuan is definitely the right and top pick."

    Jason

    |

    June 15, 2023

Property ranking|Compared to 61 Labuan properties
See all rankings
Room comfort score
8.2/10
Room size
41 sqm.
Cleanliness score
8.3/10
Location score
8.7/10
Better than
98
%
of Labuan properties
Bigger than
89
%
of Labuan properties
Better than
75
%
of Labuan properties
Better than
74
%
of Labuan properties
Overall rating:

8.2

Excellent
1,949 reviews
Cleanliness
8.3
Facilities
8.0
Location
8.7
Read all reviews >
What travelers say they love:
Large well appointed bedroom with fast internet.
Anne from Brunei Darussalam
Solo traveler
More about Dorsett Grand Labuan

More about Dorsett Grand Labuan

Dorsett Grand Labuan

Dorsett Grand Labuan is the perfect choice for travelers who want to take in the sights and sounds of Labuan. Experience an urban escape in Labuan with a stay at Dorsett Grand Labuan, with its exceptional location right in the city center. Keep your options open! Whatever your interests in Labuan, you'll access them conveniently with a stay at Dorsett Grand Labuan, just 2.0 km from Labuan Airport.
At Dorsett Grand Labuan, the excellent service and superior facilities make for an unforgettable stay. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Labuan is made even more convenient with the taxi and car hire services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. Booking the best tickets and getting the hottest restaurant reservations are made easy with help from the hotel's ticket service. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available.
Feel like doing nothing? Available services like 24-hour room service, room service and daily housekeeping let you get the most out of your time at the Dorsett Grand Labuan. For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
All rooms at Dorsett Grand Labuan are designed and decorated to make guests feel right at home. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at Dorsett Grand Labuan, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find daily newspaper, television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, bottled water, a coffee or tea maker, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at Dorsett Grand Labuan. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. Dorsett Grand Labuan caters to its guests varied dietary restrictions with cuisine types such as halal available. A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar.
Dorsett Grand Labuan offers an excellent variety of recreational facilities. A relaxing end to every day is possible with a visit to the massage, hot tub, steam room and sauna. Don't forget to make a visit or two to the hotel's pool. Burn off you vacation calories with a quick visit to the hotel's fitness facility.
Beat the hot weather with cooling water activities like fishing and diving. Challenge your travel group members or other guests to competitive fun, with the hotel's golf course on site. Family time on relaxed evenings is easy with the hotel's shared lounge and TV area. Got someone special waiting for you back home? Then easily pick up a memorable gift at the shops and souvenir shops.


Reasons to stay here

Compared to the city's accommodation options, this hotel scored higher than 98% of them for food and dining.
According to guests who stayed here, this hotel's room comfort is rated higher than 98% of other accommodations in Labuan.

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Amenities and facilities

Very good
Facilities

8

Most talked about facilities

Breakfast

130 mentions

Food & Dining

57 mentions

Swimming Pool

57 mentions

Housekeeping

54 mentions

Languages spoken
  • English
  • Malay
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Diving
  • Fishing
  • Fitness center
  • Golf course [on-site]
  • Hot tub
  • Massage
  • Sauna
  • Spa/sauna
  • Steamroom
  • Swimming pool [indoor]
  • Swimming pool [outdoor]
  • Ticket services
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Breakfast [buffet]
  • Breakfast [continental]
  • Coffee shop
  • Happy hour
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Grooming service
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Shops
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Swimming pool [kids]
Land sports
  • Golf course (within 3 km)
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
Getting around
  • Airport transfer
  • Car park [free of charge]
  • Car park [nearby]
  • Car park [on-site]
  • Rental car
  • Taxi service
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Accessible by elevator
  • Adapter
  • Air conditioning
  • Alarm clock
  • Baby cot (upon request)
  • Balcony/terrace
  • Bathrobes
  • Bathroom phone
  • Bathtub
  • Blackout curtains
  • Carpeting
  • Closet
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Daily newspaper
  • Desk
  • Electric kettle
  • Fire extinguisher
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Interconnecting room(s) available
  • Internet access – LAN
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Laptop workspace
  • Linens
  • Mini bar
  • Mirror
  • Pool facilities
  • Private bathroom
  • Refrigerator
  • Safety/security feature
  • Satellite/cable channels
  • Seating area
  • Sewing kit
  • Shoeshine kit
  • Shower
  • Sleep comfort items
  • Slippers
  • Smoke detector
  • Socket near the bed
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Trash cans
  • Whirlpool bathtub
  • Wi-Fi [free]
  • Window

Food and dining

Breakfast options
  • Asian
  • Continental
  • Buffet
Restaurants on site
Victoria's Brassrie
  • Cuisine: American, Asian, Chinese
  • Menu: Buffet, A-la-carte

Location

462 Merdeka Street, Labuan Main Town, Labuan, Malaysia, 87029
Excellent
Location

8.7

Airports
  • Labuan Airport (LBU) - Malaysia
    2.1 km
  • Brunei International Airport (BWN) - Brunei Darussalam
    50.6 km
Hospital or clinic
  • Klinic Ramlee & partner
    900 m
Convenience store
  • Moorthy Mini Market Store
    480 m
Cash withdrawal
  • ATM
    100 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib may be requested directly from the property.
Children 2-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
Extras
  • Breakfast charge (unless included in room price)38 MYR
The property
  • Number of floors8
  • Number of rooms 178
  • Year property opened1996

Reviews of Dorsett Grand Labuan from real guests

Provided by verified guests of Agoda
8.2
Cleanliness8.3
Facilities8.0
Location8.7
Room comfort and quality8.2
Service8.4
Value for money7.9
High score for Labuan
Rating
9+ Exceptional (324)
8-9 Excellent (246)
7-8 Very Good (365)
6-7 Good (126)
<6 Below Expectation (117)
Time of the year
Mar - May (323)
Jun - Aug (250)
Sep - Nov (321)
Dec - Feb (284)

Show reviews that mention 

Showing 1,178 verified guest comments
12345
10.0
Exceptional
rita from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in January 2023

Great,👍👏👏”

We enjoyed our stay.. Clean, comfortable room.. And they have small swimming pool for children.. Nice..

Reviewed January 23, 2023

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Dear rita, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 25, 2023
Dorsett Grand Labuan
10.0
Exceptional
Joseph from Malaysia
Family with young children
Deluxe Room
Stayed 3 nights in January 2023

Best hotel for staycation”

Stay for 3 night with family. Staff are very friendly. Food also good. Anyway, nice place for staycation.

Reviewed January 25, 2023

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Dear Joseph, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 30, 2023
Dorsett Grand Labuan
9.2
Exceptional
Felicia from Malaysia
Family with teens
Deluxe Room
Stayed 1 night in November 2022

Reasonably priced for a comfortable night sleep.”

Furniture and other things in the bedroom is rather dated, but the bed is comfortable enough for a good night's rest. Price-wise it's slightly more expensive than other hotels in the area. It's a basic hotel room. Tea/coffee making facilities, 2 bottles in each room. Our rooms had only 1 towel each, so had to call and wait for extras to be sent up. Great thing is they give you additional blanket in the room without extra charge. I love this because the others in the room (we had adjoining rooms with the doors opened) are cold blooded and had set the aircon to the lowest temp and on highest fan. Meanwhile I'm all bundled up like I'm in winterland. Aircon works really well. Another thing to note is that their bathroom has really slippery tiles, so older people please take note! Esp when they had the shower in a bathtub. Hubby nearly fell because one had to step over the bathtub to get in and out, and despite warnings it was still pretty slippery and accidents can happen. All in, the overnight stay is very restful. If you have time, their Oreo Mudslide (the alcoholic version) is really nice!!

Reviewed November 30, 2022

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Dear Felicia, Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan. Best regards, Gary Ronaldo Albert

Responded December 01, 2022
Dorsett Grand Labuan
10.0
Exceptional
NUR from Malaysia
Solo traveler
Deluxe Room
Stayed 1 night in December 2022

The best”

Have the best room and so comfortable. Will be staying here again sometime

Reviewed December 18, 2022

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Dear NUR, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 03, 2023
Dorsett Grand Labuan
10.0
Exceptional
Roberto from Brunei Darussalam
Solo traveler
Deluxe Room
Stayed 1 night in January 2023

This is the best option you have. ”

You won't regret staying here. Give you peace.

Reviewed January 15, 2023

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Dear Roberto, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 16, 2023
Dorsett Grand Labuan
10.0
Exceptional
MARTYN from United Kingdom
Couple
Deluxe Room
Stayed 1 night in December 2022

Exceptional”

We enjoyed our stay. Excellent cocktails at the lobby bar. Best hotel in Labuan.

Reviewed December 19, 2022

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Dear MARTYN, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 03, 2023
Dorsett Grand Labuan
10.0
Exceptional
Fahizah from Malaysia
Family with young children
Deluxe Room
Stayed 2 nights in October 2022

Very strategic location ”

Easy to walk to anywhere since every hot spot place is nearby the hotel !

Reviewed October 09, 2022

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Dear Fahizah, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded November 11, 2022
Dorsett Grand Labuan
9.6
Exceptional
Cheryl from Malaysia
Family with young children
Deluxe Room
Stayed 3 nights in December 2022

Comfortable ”

Nice, clean and facility is well maintained

Reviewed January 10, 2023

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Dear Cheryl, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 11, 2023
Dorsett Grand Labuan
10.0
Exceptional
Nadirah from Singapore
Business traveler
Deluxe Room
Stayed 2 nights in December 2022

Exceptional”

Great stay here.

Reviewed January 10, 2023

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Dear Nadirah, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 11, 2023
Dorsett Grand Labuan
9.6
Exceptional
nadhirah from Malaysia
Business traveler
Deluxe Room
Stayed 5 nights in November 2022

Exceptional”

A comfortable hotel. Suitable for short stays.

Reviewed November 30, 2022

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Dear nadhirah, Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan. Best regards, Gary Ronaldo Albert

Responded December 01, 2022
Dorsett Grand Labuan
9.2
Exceptional
James from Brunei Darussalam
Couple
Deluxe Room
Stayed 1 night in November 2022

Dorset Grand Labuan”

I have stayed in a few hotels in Labuan. The Dorset is certainly the best.

Reviewed November 28, 2022

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Dear James, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded December 01, 2022
Dorsett Grand Labuan
9.2
Exceptional
Dayan from Brunei Darussalam
Family with young children
Deluxe Room
Stayed 1 night in December 2022

Great for family”

Clean and great service

Reviewed December 17, 2022

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Dear Dayan, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 03, 2023
Dorsett Grand Labuan
9.6
Exceptional
James from Brunei Darussalam
Solo traveler
Deluxe Room
Stayed 1 night in December 2019

Good”

Nice hotel in a good situation, with very friendly and helpful staff.

Reviewed January 01, 2020

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Dear James, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, I thank you for taking time out from your busy schedule to give us your rating and we are truly pleased that you had a great stay experience. Your review have been shared with our associates to ensure continuous excellent service. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, GHILORINE GABRIEL Marketing & Communication Executive

Responded February 13, 2020
Dorsett Grand Labuan
8.4
Excellent
Matt from Malaysia
Business traveler
Deluxe Room
Stayed 3 nights in October 2022

Dated but well maintained ”

Staff were good. Hotel fine. I don't think anything has changed since the first time i stayed there around 10 years ago. The thing that makes the place though is the privately run bar/restaurant just behind reception. Food is ok. Prices much better than the rest of the hotel.

Reviewed October 12, 2022

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Dear Matt, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded November 11, 2022
Dorsett Grand Labuan
8.4
Excellent
Jennifer from Malaysia
Solo traveler
Deluxe Room
Stayed 10 nights in December 2022

Pleasant stay”

The Dorsett is a good hotel from which to explore Labuan, being fairly central and right opposite the Financial Centre. The staff were all very friendly and helpful.

Reviewed January 05, 2023

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Dear Jennifer, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 09, 2023
Dorsett Grand Labuan
8.0
Excellent
oleen from Malaysia
Family with young children
Deluxe Room
Stayed 2 nights in October 2022

Great location!”

The room is spacious and clean. Staffs are friendly and nice. Great value for money.

Reviewed October 13, 2022

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Dear oleen, Thank you for leaving us a wonderful review. We will share your compliments with our team to ensure continuous good service. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded November 11, 2022
Dorsett Grand Labuan
8.0
Excellent
Jones from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in October 2022

Overall above average”

Hotel is located jus opposite the shopping mall with strategy location. Comfortable bed but the balcony in the room slight dirty maybe due to bird hanging around and swimming pool with lot of bird feathers.

Reviewed October 31, 2022

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Dear Jones, Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan. Best regards, Gary Ronaldo Albert

Responded November 11, 2022
Dorsett Grand Labuan
7.2
Very good
Shi from Singapore
Couple
Deluxe Room
Stayed 3 nights in October 2022

Dated, friendly staff. Had to change room ”

when we checked in to the first room - there were bits of uncooked instant noodles all over the floor, bedsheets were dusty and sticky, a bottle of water was opened and another bottle stained. Even the toilet was not well cleaned. TLDR - bad. We told housekeeping to clean it up and they offered us a room change instead - the second room worked well and was clean and brighter. The whole hotel is in severe need of an overhaul though - its really old. The main saving grace were the very friendly and helpful staff who helped us.

Reviewed October 31, 2022

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Dear Shi, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded November 11, 2022
Dorsett Grand Labuan
7.6
Very good
Stella from Malaysia
Group
Deluxe Room
Stayed 1 night in December 2022

Need major renovation”

The doorway smell musty. The room really dont have good lighting. Aircond needs to be serviced. For the brand it is really a disappointment

Reviewed December 28, 2022

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Dear Stella, Please accept our sincere apologies for the unpleasant experience that you encountered during your recent stay at our hotel. We do appreciate your kind patience and understanding as we continue to improve our quality and services in order to serve you better. Thank you again for sharing your experience and we look forward to welcoming you back to Dorsett Grand Labuan. Best regards, Gary Ronaldo Albert

Responded January 03, 2023
Dorsett Grand Labuan
7.6
Very good
Richard from Malaysia
Couple
Deluxe Room
Stayed 1 night in November 2022

Overall satisfied ”

Room is big and comfortable but a bit old furniture.

Reviewed November 25, 2022

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Dear Richard, Thank you for your rating and we look forward to welcoming you back to Grand Dorsett Labuan. Best regards, Gary Ronaldo Albert

Responded November 25, 2022
Dorsett Grand Labuan
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