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Dorsett Grand Labuan Hotel

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Excellent8.1
Based on 996 reviews
88% would recommend to a friend
Dorsett Grand Labuan Hotel
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Swimming pool
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8.6 Excellent location
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8.6Location
  • Free Wi-Fi in all rooms

  • Hot tub

  • Sauna

  • Air conditioning

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Room choices
Deluxe City View
...
  • City view
  • 35 m²
  • 1 king bed or 2 single beds
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Deluxe Sea View
...
  • Harbor view
  • 35 m²
  • 1 king bed or 2 single beds
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Premier Suite
...
  • City view
  • 64 m²
  • 1 king bed
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Deluxe Room - Online Promotion
...
  • City view
  • 35 m²
  • 1 king bed or 2 single beds
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Executive City View
...
  • City view
  • 35 m²
  • 1 king bed or 2 single beds
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Executive Sea View
...
  • Harbor view
  • 35 m²
  • 1 king bed or 2 single beds
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Deluxe Single Room
...
  • 28 m²
  • 1 double bed
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Verified guest reviews

Agoda Reviews (996)
Booking.com Reviews (144)

5.6

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Excellent
  • Cleanliness 8.3
  • Facilities 7.8
  • Location 8.6
  • Room comfort and quality 8.2
  • Service 8.3
  • Value for money 7.8
Very good
  • Cleanliness 8.2
  • Facilities 7.8
  • Location 8.5
  • Room comfort and quality 8.0
  • Service 8.2
  • Value for money 7.5
Excellent
  • Cleanliness 8.4
  • Facilities 8.8
  • Location 8.5
  • Room comfort and quality 8.3
  • Service 8.5
  • Value for money 8.0
Excellent
  • Cleanliness 8.4
  • Facilities 8.3
  • Location 8.6
  • Room comfort and quality 8.4
  • Service 8.4
  • Value for money 8.0
Excellent
  • Cleanliness 8.4
  • Facilities 7.6
  • Location 8.8
  • Room comfort and quality 8.7
  • Service 8.5
  • Value for money 8.2
Excellent
  • Cleanliness 8.3
  • Facilities 6.5
  • Location 8.8
  • Room comfort and quality 8.6
  • Service 8.1
  • Value for money 8.0
Excellent
  • Cleanliness 8.2
  • Facilities 8.3
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 8.2
  • Value for money 7.7
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3.6
FEEI from Malaysia
Family with teens
Premier Suite
Stayed 2 nights in August 2017
Acceptable”
We have 3 pax so I book suite in order for us to stay in one room but the bed only can accommodate 2 pax and when ask for extra bed the hotel staff said the room can stay 3 pax but they didn't provide any extra bed and my expectations is everyone shall have a bes if its stated 3pax per room. Furthermore no late check out is allowed
Reviewed September 04, 2017
Dear FEEI First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan On behalf of my team, allow me to thank you for your review. We have taken note of your concerns and will work on improving our product and services. I hope that you will stay with us several times more on your next trip. We are always ready to welcome you. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded September 07, 2017
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7.6
Kian from Malaysia
Business traveler
Deluxe City View
Stayed 2 nights in August 2017
Great location and clean room”
Great location, friendly front desk staff and clean room.
Reviewed August 23, 2017
Dear Kian First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff and clean room. We are lucky to have a very strategic location that brings our guest just a few steps away from must-see attractions and modern-day convenience. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded September 07, 2017
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6.0
Siti from Brunei Darussalam
Group
Deluxe City View
Stayed 1 night in March 2017
Great for family vacation.”
Strategic location and shopping center. Great for family vacation.
Reviewed August 15, 2017
Dear Siti First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and find our location to your liking. We are lucky to have a very strategic location that brings our guest just a few steps away from shopping center. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded August 18, 2017
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6.0
Siti from Brunei Darussalam
Family with teens
Executive Sea View
Stayed 1 night in March 2017
Great for family vacation”
Strategic location and nice hotel.
Reviewed August 15, 2017
Dear Siti First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and find our location to your liking. We truly appreciate your kind words about our hotel. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded August 18, 2017
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7.6
anita from Brunei Darussalam
Family with young children
Deluxe With Breakfast
Stayed 2 nights in August 2017
premier suite”
1. big bedroom with balcony, living room, dining area & 2 toilets. 2. free minibar 3. free drinks & snacks at suite lounge frm 4pm - 7pm 4. 30% lunch buffet & dinner buffet. Reasonable varieties of food. 5. Pool is small. 6. staff friendly
Reviewed August 15, 2017
Dear Anita First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan On behalf of my team, allow me to thank you for your wonderful review and enjoyed our friendly staff, spacious room, executive lounge, food and amenities. This is really one of the things that we try to maintain in our hotel. I hope that you will stay with us several times more on your next trips. Our staff are always ready to welcome you. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded August 15, 2017
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7.2
Anthony from United Kingdom
Business traveler
Deluxe Sea View
Stayed 1 night in August 2017
Very good”
Not really a 5* Hotel - maybe 4* at best, but it is probably the best hotel on Labuan island, so other choices are less favourable
Reviewed August 06, 2017
Dear Anthony, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review. We have taken note of your concerns and will work on improving our services. I hope that you will stay with us several times more on your next trip. We are always ready to welcome you. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded August 07, 2017
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8.0
KOAY from Malaysia
Solo traveler
Deluxe City View
Stayed 1 night in September 2016
Very good”
Its a good hotel nearby the centre of town Have a near distance to food court and shopping mall
Reviewed June 13, 2017
Dear KOAY, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your review and we are truly pleased that you enjoyed with your stay and found our location to your liking. Looking forward to seeing you again soon. Call us if there is anything we can help you with. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded June 14, 2017
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10.0
Noor from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in June 2017
Excellent,Recommendation”
Early check-in. Fast check-in.Didnt realize hotel upgrade my room from deluxe seaview to executive seaview. Just realized when check-out. Easy access to "makan" place,Ujana Kewangan Mall.Nice harbour seaview from level 7 especially during night.Will be stay here when i come to Labuan again. XOXO
Reviewed June 06, 2017
Dear Noor, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our executive seaview. Do checkout our official Facebook and website for promos that you might be interested in. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded June 09, 2017
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9.6
Ong from Malaysia
Couple
Deluxe Sea View
Stayed 1 night in June 2017
a proper 5 star hotel ”
For this price you can probably get a 3 to 4 star hotel in kk/kl. This hotel is a proper albeit slightly dated 5 star hotel It's as if they started the hotel in the 1990s with wood trim and carpeted everything and marble floors and stuck with it for 30 years. I can imagine the service being exactly the same when it first opened and same now. Beds n pillows are comfortable. Air cond is nice. One complain if I must have is the TV is too small for today's standard. In a room that big you need to have at least 30 to 40 inches. Customer service is nice. Breakfast is nice and large selection. If you are deciding between this and tiara, well if you like a nice big pool then choose tiara, if not then this is your choice.
Reviewed June 05, 2017
Dear Noor, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf of my team, allow me to thank you for your wonderful review and we are truly happy that you had a pleasant stay and enjoyed our executive seaview. Do checkout our official Facebook and website for promos that you might be interested in. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded June 09, 2017
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7.6
Rhoda from Saudi Arabia
Group
Deluxe City View
Stayed 1 night in May 2017
Comfortable stsy”
Clean spacious rooms. We were upgrade because the hotel wasn't busy. Food at breakfast was excellent. Had the best darn omelet in a while from a hotel. Kudus to the chef that prepared it. Friendly and attentive staff at breakfast
Reviewed May 31, 2017
Dear Rhoda, First and foremost, thank you for selecting Dorsett Grand Labuan for your accommodation needs during your visit to Labuan. On behalf on my team, allow me to thank you for your wonderful review and we are truly pleased that you had a pleasant stay and enjoyed our friendly staff and attentive staff. Do checkout our official website, Instagram, Facebook & Wechat pages for promos that you might interested in. Once again, thank you for your review and we look forward to welcome you back to Dorsett Grand Labuan. Best Regards, SUSAN CARLOS General Manager
Responded June 05, 2017
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