Dorsett Grand Subang Hotel
Dorsett Grand Subang Hotel
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10.0
Exceptional

"Great location, very convenient."

WONG

|

April 30, 2018

Guestroom Dorsett Grand Subang Hotel
Guestroom
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Lobby Dorsett Grand Subang Hotel
Lobby
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Lobby Dorsett Grand Subang Hotel
Lobby
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Swimming pool [outdoor] Dorsett Grand Subang Hotel
Swimming pool [outdoor]
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See map Dorsett Grand Subang Hotel
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Very good
Location
7.8
See all 39 photos Dorsett Grand Subang Hotel
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What guests are saying:
Excellent and courteous staff. Good facilities
Noor from Malaysia
Business traveler
Spacious and clean room, comfortable king size. Delicious breakfast buffet with huge variety of cuisine. Staff were friendly and polite.
Mohd from Malaysia
Family with young children
nice room, friendly staff, awesome place to relax
SUPAAT from Malaysia
Family with teens
The staff were courteous at all fronts... And the amenities are in very good condition, the pillows are extremely comfortable and I slept soundly... The breakfast has great choices, definitely recommended.
MOHAMAD from Malaysia
Business traveler
As usual i enjoy my stay at Dorsett Grand Subang
Asif from Malaysia
Solo traveler
Deluxe Room was great. Comfy, clean and spacious. Receptionist were nice and friendly. Near to Sunway Pyramid but not in waking distance. Need a car to travel. Overall it was a great stay. :)
Mandy from Malaysia
Family with teens
NICE ROOM, LUXURY DESIGN, NICE VIEW AND GOOD RATE
syaza from Malaysia
Couple
The room is spacious but the toilet room needs an upgrade due unfunctional and swimming pool very old. Overall still good stay and can recommend to anyone.
Abdul from Singapore
Family with young children
Worth it
MOHD from Malaysia
Couple
Doresett is a pretty old hotel - so don't expect the facilities and amenities to be brand new. It's old but everything works very well. It's located 45 mins away from the international airport and 10 mins drive away from Sunway.
Ka from Singapore
Group

Dorsett Grand Subang Hotel

Very good location
What's nearby?
Very good
From 4295 reviewsSee what guests said
7.8
/
10
Very good service
7.9
Recommended by 88% of guests
Value for money7.8
Distance to city center25.00 Km
Location rating7.8
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport8.2 km
  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Sauna

  • Steamroom

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 25 times since yesterday
Executive Suite
Executive Suite
...
  • Room size: 67.1 m²/722 ft²
  • Lake view
  • 1 king bed
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Executive Suite Hot Deal
Executive Suite Hot Deal
...
  • Room size: 67.1 m²/722 ft²
  • City view
  • 1 super king bed
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Club Room
Club Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 double b...
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Deluxe Room
Deluxe Room
...
  • Room size: 30 m²/323 ft²
  • City view
  • 2 single beds or 1 king bed
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Dorsett Room
Dorsett Room
...
  • Room size: 28 m²/301 ft²
  • City view
  • 1 double bed or 2 single be...
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Hot Deal Room
Hot Deal Room
...
  • Room size: 35 m²/377 ft²
  • City view
Enter dates to see prices
Club Hot Deal
Club Hot Deal
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds or 1 super ki...
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Deluxe Room Hot Deal
Deluxe Room Hot Deal
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 super king bed or 2 singl...
Enter dates to see prices
Double Saver Room
Double Saver Room
...
  • Room size: 30 m²/323 ft²
  • City view
Enter dates to see prices
Hot Deal
Hot Deal
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
Enter dates to see prices
Have a question for Dorsett Grand Subang Hotel?

What people love about the property

  • 8.0
    Very good

    "Delicious breakfast buffet with huge variety of cuisine."

    FARIZ

    |

    February 26, 2018

  • 10.0
    Exceptional

    "Big room, very confortable."

    Chee Y.

    |

    February 21, 2018

  • 10.0
    Exceptional

    "The staff were very friendly."

    VAJIBUR

    |

    February 7, 2018

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More about Dorsett Grand Subang Hotel

More about Dorsett Grand Subang Hotel

7.6
Very good

"Spacious and clean room, comfortable king size."

Kent

|

March 14, 2018

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

American cuisine
American cuisine
Breeks Cafe
6.8 km American
myBurgerLab Oug
8.2 km American, Fast food, Halal
McDonald's
8.3 km American
Asian cuisine
Asian cuisine
Nasi Kandar Shaaz Curry House
1.6 km Asian, Indian, Indonesian
The Food Tree
2.6 km Asian, Halal, Malaysian
Paradise Dynasty
2.8 km Asian, Chinese, Taiwanese
Chinese cuisine
Chinese cuisine
Fatty Chong Restaurant
6.3 km Chinese
Home Kitchen
6.8 km Chinese
Yun lai dim sum
6.9 km Chinese

What they offer

7.6
Very good

"Excellent hotel, with very friendly and helpful staff."

Hugh

|

April 16, 2018

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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (4295)Booking.com Reviews (1753)
7.8
/
10
Cleanliness7.9
Facilities7.7
Location7.8
Room comfort and quality7.9
Service7.9
Value for money7.8
Provided by verified guests of Agoda
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All guests (4295)
All room types
Showing 2695 verified guest comments
12345
8.0
Excellent
Kah from Malaysia
Family with young children
Dorsett Room
Stayed 2 nights in November 2018
Bad Experience on the Front Entrance.”
After checked out, I was seating my kids, putting my luggage and other stuffs into my car boot at the Front Entrance. In less than 2 minutes, a hotel staff come to me and rush me to quickly packed my stuffs into the boot as a VIP is arriving. Then, he took my luggage and stuck it into my car boot and ask me to move on. When I drove my car to the side of the exit to rearranging my stuff and set my Waze back home, again the security guard come to chase us away. On my stay with so many hotels, this is the worst hotel service that I ever encountered. Will not consider this Hotel again on any of my future stay in Subang Jaya.
Reviewed December 05, 2018
Dear Kah, we are disappointed to hear of the unpleasant experience you encountered after you had checked out of our hotel. One of our key priorities is to provide the highest level of friendly and courteous service. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught my attention. We are very sorry to learn that the quality of service provided by our Concierge and Security staff was not up the service standards. Please be rest assured that your comments have been shared with the team in an effort to improve our guest experience. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to serving you again. Regards, Christina Toh, Area General Manager
Show more
Dorsett Grand Subang Hotel
7.2
Very good
TEIK from Malaysia
Family with teens
Dorsett Room
Stayed 1 night in August 2018
TRY GETTING THE NEW WING”
Everything was good with this place. Only that the room my kids got were rather gloomy ( old wing). Facilities were great for the kids and the service was satisfactory. Public transport is not that convenient and there is a private hospital practically next door. It would be nice if you intend to use the place and facilities in full and just hang out in the hotel to chill out.
Reviewed December 05, 2018
Dear Teik, thank you for sharing you review with us. We are pleased to know that you and your family had an overall pleasant stay with us. With regards to the transportation, please be informed that the hotel provides complimentary shuttle services for guests to the nearby shopping malls and city center. Thank you for your patronage and we do hope that you will stay with us again soon. Regards, Christina Toh, Area General Manager
Responded December 05, 2018
Dorsett Grand Subang Hotel
8.0
Excellent
Azrai from Malaysia
Couple
Dorsett Room
Stayed 1 night in December 2018
Nice stay”
Breakfast is nice
Reviewed December 07, 2018
4.4
Victoria from Malaysia
Family with teens
Club Room
Stayed 2 nights in November 2018
Disappointing, ill maintained.. ”
1) The in room Phone has never been cleaned. Smells soooo bad, it is practically impossible to breathe near the mouthpiece. 2) bathroom very dirty. A. Side magnifying glass does not work and was covered in dust. B. Side of entrance to bathroom (this is a CLUb ROoM) has moulded and is rotting fr dampness. C. Towels are past replacement date and are torn and threadbare D. Mould fomed around the inderside of the sink, which can be seen fr certain angles by guest.. foul!
Reviewed December 03, 2018
Dear Victoria, we are disappointed to hear of the unpleasant experience you encountered during your stay with us. We sincerely apologize to you on the shortfall of service and quality standards and assure you that we will immediately address the issues highlighted. We do appreciate your patience and understanding as we continue to improve our hotel’s quality and services to the level you deserve. Our sincere apologies you and we look forward to being of service to you again. Regards, Christina Toh, Area General Manager
Responded December 04, 2018
Dorsett Grand Subang Hotel
8.4
Excellent
Robert from United Kingdom
Solo traveler
Club Room
Stayed 4 nights in November 2018
Close to Sunway hospital, which was my reason for this visit. ”
Do not try and use the licensed bandits (Taxi’s) who park in the street outside of the hotel, they arrive with between RM35 & RM50 on the meter stating ‘waiting time’. Utilise Grab, plenty around and my journey, dependent on the time of day, was between RM7 & 10, with good, clean vehicles and friendly drivers.
Reviewed November 22, 2018
Dear Robert, thank you for taking the time to share your review with us. We are glad to know that our hotel's location was most suitable to your needs. However, we have noted your feedback pertaining to the taxis parked outside the hotel and will address this issue. We would recommend that you get our Concierge services to assist you if you need any transportation. Thank you for choosing our hotel and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded November 23, 2018
Dorsett Grand Subang Hotel
10.0
Exceptional
Wan from Malaysia
Family with young children
Club Room
Stayed 1 night in December 2017
great spread at club lounge”
always a delightful stay at the dorsett. wonderful spread at the club lounge. amazing view and excellent food. i am a regular here.
Reviewed December 02, 2018
Dear Wan, thank you for staying with us again. We are pleased to hear that you had a wonderful stay and were impressed with our hotel's overall quality and services. We are sure that all our staff enjoyed catering to your needs as much as you enjoyed your stay. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded December 03, 2018
Dorsett Grand Subang Hotel
6.8
Good
TEIK from Malaysia
Family with young children
Dorsett Room
Stayed 2 nights in August 2018
NOT BAD”
What can I say..if I need a place in Subang Jaya area with my family...I'll probably get this place...just make sure to book the new wing and not get the old wing...
Reviewed December 05, 2018
Dear Teik, thank you for your review and for choosing our hotel. We are glad to know that our hotel will be your accommodation of choice when you are in the area. Thank you for your patronage and we look forward to serving you and your family again soon. Regards, Christina Toh, Area General Manager
Responded December 05, 2018
Dorsett Grand Subang Hotel
10.0
Exceptional
MOHAMAD from Malaysia
Business traveler
Dorsett Room
Stayed 1 night in October 2018
Excellent stay”
The staff were courteous at all fronts... And the amenities are in very good condition, the pillows are extremely comfortable and I slept soundly... The breakfast has great choices, definitely recommended.
Reviewed November 02, 2018
Dear Mohamad, thank you for taking the time to share your experience with us. We are pleased to hear that you had a wonderful stay and was impressed with the quality of service provided by our staff, variety of breakfast served and amenities provided. We will definitely share your compliments with our team here. We do hope that your next stay is around the corner as we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded November 07, 2018
Dorsett Grand Subang Hotel
9.2
Exceptional
Ka from Singapore
Group
Deluxe Room
Stayed 3 nights in October 2018
Located very near Sunway”
Doresett is a pretty old hotel - so don't expect the facilities and amenities to be brand new. It's old but everything works very well. It's located 45 mins away from the international airport and 10 mins drive away from Sunway.
Reviewed October 08, 2018
Dear Ka, thank you for sharing your review with us. We are pleased to know that you found our hotel's overall quality and services up to expectations. It is always a pleasure to receive good comments from our guests. We do hope that your next stay is around the corner as we hope to welcome you back again. Regards, Christina Toh, Area General Manager
Responded October 09, 2018
Dorsett Grand Subang Hotel
9.6
Exceptional
zaini from Malaysia
Family with teens
Dorsett Room
Stayed 1 night in September 2018
Good Hotel”
Stayed for 1 night and room was big size and comfy bed and pillows. Did not manage to use their facilities. Hotel is short drive to Sunway Pyramid, Subang Parade and Empire Shopping and it is also close to many many local eateries near Inti College
Reviewed September 14, 2018
Dear Zaini, thank you for sharing your review with us. We are pleased to know that you had a comfortable stay. It is always a pleasure to receive good feedback from our guests. We do hope that your next stay is around the corner as we hope to welcome you back again. Regards, Christina Toh, Area General Manager
Responded September 14, 2018
Dorsett Grand Subang Hotel
8.4
Excellent
CHAI from Malaysia
Business traveler
Stayed 2 nights in September 2018
Nice hotel ”
First of all really thanks Agoda customer service that patiently listened & helped to solved the issue that i faced during check in. It was not hotel fault but was due to Agoda booking partner. Overall, everything is good about this hotel (from room, breakfast, lunch, gym, Jacuzzi pool & staffs that i met.)
Reviewed September 11, 2018
Dear Chai, thank you for your review. We are pleased to know that you had an overall pleasant stay with us and that your issues had been resolved by Agoda. We pledge to provide the finest service and facilities for our valued guests and we are glad that you have good comments on our hospitality and facilities. Therefore, comments like yours will definitely motivate us to further strive for excellence. We certainly look forward to your next visit. Regards, Christina Toh, Area General Manager
Responded September 12, 2018
Dorsett Grand Subang Hotel
10.0
Exceptional
Gladys from Malaysia
Family with teens
Dorsett Room
Stayed 2 nights in September 2018
Great hotel and awesome staff”
Booked 1 night ended up staying 3 nights. Gsm connie ws delightful. She went out of her way to make my aunt feel comfortable. My aunt is just recovering and we decided to have a staycation. We had a great stay. The upgrade was a pleasant surprise. Thank u for showing great hospitality and leading by example
Reviewed September 11, 2018
Dear Gladys, thank you for sharing your review. We are delighted to hear that you and your aunt had an enjoyable stay and were impressed with the warm hospitality extended by Connie. We will definitely share your comments with her. We thank you again for your feedback and look forward to welcoming you back again soon. Regards, Christina Toh, Area General Manager
Responded September 12, 2018
Dorsett Grand Subang Hotel
4.0
Sandra
Couple
Dorsett Room
Stayed 2 nights in November 2018
terrible ”
Ok , first of all I ordered with a promotion period .. the way they treat us is like you didn’t afford an expensive room that what you get that cheap kind of services . They give us the room is like not in perfect condition , and the customer service is bad , we even need to call serveral times of phones calls to ask a tissue roll , and all they reply is oh what i requested again! Bad attitude !
Reviewed December 02, 2018
Dear Sandra, thank you for sharing your feedback with us. We are sorry to learn that the quality of service provided by our associates did not meet your expectations. Please be assured that your comments have been shared with the team in an effort to improve our guest experience. We do appreciate your patience as we continue to improve our hotel's quality and services to the level you deserve. We look forward to serving you again. Regards, Christina Toh, Area General Manager
Responded December 03, 2018
Dorsett Grand Subang Hotel
4.0
Fung from Indonesia
Family with teens
Dorsett Room
Stayed 4 nights in November 2018
Not a five star hotel”
It is an old hotel that does not worth the 5 stars rating. At first, we were given an old room that smell, dirty bathrooms and no towel in 610. The result was sleepless night. Then they moved us to 910. It was not smelly but the same old bathroom, broken and dirty tiles. The next day, they run out towel. There was a connecting door and you could hear the neighbor talking loudly until midnight. This was even worse than a 3 star hotel.
Reviewed November 18, 2018
Dear Fung, thank you for taking the time to provide us with your feedback. We can certainly understand your disappointment with your most recent stay with us. We have provided your feedback to our Housekeeping and Engineering teams to address the issues. We sincerely apologize for the unpleasant experience caused and do hope you give us another chance to make it up to you. Regards, Christina Toh, Area General Manager
Responded November 19, 2018
Dorsett Grand Subang Hotel
5.6
Sharen from Singapore
Business traveler
Dorsett Room
Stayed 3 nights in November 2018
Consider a nice hotel in that area”
I need to stay in this area for clients visit which is located near here. The room in the new wing was acceptable. You have to be sure if you are booked in the old wing or new wing. The reception staff was kind to upgrade me from an old room in the old wing to a room on the club floor in the new wing, by paying the amount differences. That was very helpful for a 3 nights stay. Other than the hotel and it facilities, there is nothing else nearby. The next mall with restaurants will be 20-30mins walk away.
Reviewed November 16, 2018
Dear Sharen, thank you for taking the time to share your review with us. We are glad to hear that you had an overall pleasant stay. Please be informed that our hotel provides complimentary shuttle services to the nearby shopping malls and city centre. Please do not hesitate to contact our Concierge for assistance pertaining to the shuttle services. We look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded November 19, 2018
Dorsett Grand Subang Hotel
9.6
Exceptional
Joseph from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in November 2018
Value for money”
Nice hotel and friendly staff. Many of them have been working 15-20 years in the hotel. Great service and nice location. 24 hours convenient store and restaurants just across the road. Nice lake right behind the hotel where one can go fishing, jogging or just a stroll. Mix of nature in the city.
Reviewed November 12, 2018
Dear Joseph, thank you for taking the time to share your review with us. We are delighted to hear that you had an overall pleasant stay and are pleased that our staff had made a positive impact to your experience. We will definitely share your compliments with the team here. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded November 13, 2018
Dorsett Grand Subang Hotel
6.8
Good
EDWARD from Singapore
Business traveler
Stayed 1 night in November 2018
I am giving 5 stars for Iga san especially...not to other staff, sorry”
The staff there dont love their job. They dont bother to greet you. They will immediately gossip about you right in front of you using their native language...ew. But one of the managers; Iga san is exceptionally helpful. Hate to say this, but it is because he is a Japanese staff and Japanese are just good in serving guests. It is so pitiful that Dorsett Subang cannot utilize Iga san to retrain all its staff. Once again, Iga san, thank you so much. You always are very helpful. Dorsett Subang is lucky to have a staff like you. I hope they recognize your effort and performance somehow.
Reviewed November 09, 2018
Dear Edward, thank you for taking the time to share your recent experience with us. While it was a pleasure having you here as our guest, your feedback regarding the service our team provided caught our attention. We are very sorry to learn that the quality of service provided by our front desk staff with the exception of Iga, did not meet your expectations. Please be rest assured that your comments have been shared with the team in an effort to improve our guest experience. Our sincere apologies to you for the unpleasant experience. We will definitely share your compliments with Iga on the excellent service extended to you. Thank you for being our guest and we hope to serve you again. Regards, Christina Toh, Area General Manager
Responded November 12, 2018
Dorsett Grand Subang Hotel
6.8
Good
Ong from Singapore
Couple
Dorsett Room
Stayed 2 nights in November 2018
Good”
In room dining is very good and value for money.
Reviewed December 02, 2018
Dear Ong, we very much appreciate your positive comment about the quality of food served for our in-room dining. We will certainly share your compliments with the team here. Thank you for your patronage and we look forward to welcoming you back again. Regards, Christina Toh, Area General Manager
Responded December 03, 2018
Dorsett Grand Subang Hotel
10.0
Exceptional
Mohd from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in January 2018
Enjoyable moment”
Had an enjoyable moment during my stay
Reviewed November 27, 2018
Dear Mohd, thank you for your review and for choosing our hotel. We are glad to hear that you had an enjoyable stay with us. We do hope that your next stay is around the corner as we look forward to be of service to you again. Regard, Christina Toh, Area General Manager
Responded November 28, 2018
Dorsett Grand Subang Hotel
8.0
Excellent
Mohd from Malaysia
Family with young children
Deluxe Room
Stayed 1 night in January 2018
Great get away”
Had fun with family and friends
Reviewed November 27, 2018
Dear Mohd, thank you for your review. We are pleased to know that you had an overall pleasant stay with us. We thank you for your patronage and look forward to serving you again. Regards, Christina Toh, Area General Manager
Responded November 28, 2018
Dorsett Grand Subang Hotel
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  • Very good location
  • Mid Valley Mega Mall
  • KTM Train Station - Subang Jaya is within 1.1 km