![Swimming pool [outdoor], Dorsett Kuala Lumpur in Kuala Lumpur](http://pix10.agoda.net/hotelImages/10403/0/ad652a4f4649ba00bcad857fae54f06d.jpg?ca=7&ce=1&s=1024x768 "Swimming pool [outdoor], Dorsett Kuala Lumpur in Kuala Lumpur")
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18 travelers have booked today.
Dorsett Kuala Lumpur
172, Jalan Imbi,, Bukit Bintang, Kuala Lumpur, Malaysia, 55100 - See map
Make your best journey to Kuala Lumpur with the promised standard of Clean and Safe, and enjoy free Wi-Fi in all rooms. Strategically situated in Bukit Bintang, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Petronas Twin Towers. Rated with 5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Highlights
Clean and Safe
Unparalleled Level of Hygiene and Safety for Hotels
Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Sterilizing equipment
Health and Medical
First aid kit
Important announcement -- "Considering the Coronavirus (COVID-19) circumstances, we request that you check travel restrictions and relevant travel advisories before booking and traveling."
Facilities
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Luggage storage
Contactless check-in/out
![Swimming pool [outdoor]](http://pix10.agoda.net/hotelImages/10403/0/ad652a4f4649ba00bcad857fae54f06d.jpg?ca=7&ce=1&s=98x98&ar=1x1)
Nice post vac retreat”
I booked the hotel but got upgraded to the residences..wuhuuuu. The unit was okay, not to small not to big. The rooms was spacious enuff for me n my sister. And because it was my stay after getting my 2nd dose vac, the stay was very pleasent. Managed to have a good rest after the jab. The down part? Hope they put hand wash in the unit and change the breakfast menu. Stayed for 2 nights and had the same breakfast for both mornings. And there is no cutleries (not even thr plastic ones) to use when eating my nasi lemak. My sis got her fork n knife for her western bfast but not me, luckily i brought my own. Other than that, it was a very pleasent stay, friendly staff, clean room n unit. Love it!
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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We have noted of your feedback on the hand wash, and menu offerings for improvement. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, The Management
Excellent stay with wonderful service ”
This was a bday trip for my husband and we had a pleasant surprise when they upgraded us to the suite. Love the room and it was spacious, clean and comfortable. Almost all of the staff were friendly and had a smile on their face whenever they see you. Only exception was Vivian at the reception whom I felt was slightly snobbish w/o a smile and when I wanted to confirm some stuff with her, she couldn't even be bothered to reply me and just printed out my invoice. Nevertheless, it was a good stay and we would definitely stay here again. Thank you Dorsett Hotel for the experience and memories!!
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Dear Shuxian, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us, and for sharing your feedback. We are glad that you have received great hospitality from my team, and you have enjoyed your recent stay with us. We take your feedback on board with regards to my team member mentioned, and have shared this feedback with the Front Office Manager for further improvement. Kindly let us know if there is anything we can do further. Thank you once again for your feedback and kind understanding. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations
5 star customer service and great location”
I stayed in Dorsett Residences in the 2 bedroom premium suite for 2 nights. I chose the premium over the standard due to size difference and i thought it might be more tastefully decorated. You will love Dorsett Jalan Imbi! I am travelling with kids and i needed a facility that has at least 2 bedroom, provide breakfast and allows me to enjoy hotel facilities such as spa, cafe, room service and everything else. I want to still soak in the hotel vibe where its not too quiet. I had used the service of valet parking --RM20 per day. Check in was a breeze with RM100 deposit in which RM80 was refundable. I must commend the excellent customer service especially by Mas who explained my booking in detail and was so polite and welcoming. We had used the service of the bell boy for our luggage etc and there were right at the doorstep the moment we reached the apartment. Dorsett is a gem in the golden triangle! A short walk to Pavillion...u can even find a nice Mamak Nasi kandar stall within walkin
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your overall stay with us, and you are pleased with the hospitality extended by the team. Thank you for your compliments on the hotel location, our breakfast offerings, as well as the assistance extended by the team during your recent stay with us. Kindly let us know if there is anything we can do. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations
Excellent run hotel, clean, with all facilities. Staff wonderful, near all amenities ”
Very happy to stay in this well managed hotel. Manager Mike and rest of the staff were wonderful and helpful. We managed to get connecting room which was useful for family with younger children. The bf buffet is great and another hall was open to cater for the residents. Hotel is well maintained and nearby shopping malls esp pavilion and time square with variety of Restuarants available in nearby streets. Definitely coming back to Dorset KL in a couple of days. Great experience
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Dear Saif, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share wit us feedback. We are glad to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Mike. We are glad that you are pleased with the buffet breakfast, as well as the location of the hotel. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations
Best of the best”
Staff already took our bag and passed our bagtag so we could proceed wt check in. Check in was smooth. Less than 10mins and already made my way to room. Staff sent our bags less than 5mins we got in our room. So efficient! Room was clean, the joined balcony was awesome. All staff were helpful throughout our stay. Even housekeeping staff greeted us and offered us any additional items we might wanna have extra like towels, blankets or pillows. Definitely looking forward to stay here again soon.
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Dear Norliza, Greetings from Dorsett Kuala Lumpur. Thank you for staying with us, and for sharing with us your feedback. We are glad that you have had a pleasant check-in experience, and received prompt and efficient service from my team. Thank you for your warm words of compliments to the Housekeeping team. We are glad that you have enjoyed your overall stay, and we look forward to welcoming you back soon. Kindly let us know if there is anything we can do further. Thank you. Best regards, Victor Hiew Director of Operations
Very clean hotel”
A very clean hotel with the best selected staff from front office to housekeeping. Front office or reception well served with a welcome smile when check in is no other than Mr. Shan, very helpfull and hardworking young man. And housekeeping, a well trained supervisor on the 21st floor is Aslam, who is very helpful. Breakfast is good. but, need more space as you got to wait 5 to 10 minutes to get a table. Very convenient location yo all restaurants and malls.
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us. Thank you for your warm words of compliments to Aslam and Shan who went the extra mile. We are pleased to learn that you have enjoyed the convenient location of the hotel. We have noted of your feedback on the breakfast offerings, and the waiting time to seated for improvement. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Great Hospitality ”
Pros: Clean Spacious Strategically located near Pavilion Friendly & attentive staff Huge spread of breakfast Cons: Room I'm staying wasn't working well, I did informed the staff, they try to fixed it and for awhile it was alright. I left the room, until I came back at night for a good sleep, I was feeling very hot and perspiring profusely. The temperature it came on and off, but I was too tired to call the staff for help. Thus my night was a nightmare. Upon checking out I relay my ordeal, and one of the front office lady said that she will upgrade my room for my next visit and will send me an official email regarding this. She took my email address and nothing came in. I've email my concern about the aircon conditions, and my make up bag which I've accidentally left at the room hotel. I got a reply from them about not able to find my make up bag, but no reply or whatsoever in regards to the air conditioning issues. Thank you.
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Dear Belle, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed the hospitality of my team, the location of the hotel, and our breakfast offerings. I am sorry to learn that you have experienced inconveniences due to the air conditioning in the room, and the lack of follow-up of my team as the email confirmation was not sent on a timely manner. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Staycation is fun!”
Everything is perfect. From the staff, lobby environment, the elevator, the room, the cafe, i love everything about them! The foods is fantastic! I ate alot! Lol. The room is spacious, beautiful, comfy and everything that i needed. The only problem that we’re facing is when the car park is full so we need to park outside, across the road. Oh and you guys should try the conditioning shampoo they provided, i feel like my hair become softer after using it. Lol. I would recommend this place to my friends. And I’m really happy staying there. The location also very strategic, it’s near Berjaya Times Square, u can walk there. And of course you can walk to Sungei Wang Plaza, Pavilion and KLCC as well.
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Dear Nurul, Greetings from Dorsett Kuala Lumpur, thank you for your kind review. We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service and facilities meet your expectation and as well as sharing your helpful suggestions. We would love the pleasure of welcoming you back to Dorsett Kuala Lumpur, hopefully again very soon! Best regards, Henry LOO Director of Operations
Excellent service!”
I had checked in on my birthday, and the staff were kind enough to give me an upgrade to a suite. After I had settled down in my room, they then brought a cake, balloons and about a team of 7 staff to sing Happy Birthday to me outside my room. It brought me nearly to tears, and I am extremely grateful. Never had a reception like this at a hotel before. All of the staff were really helpful and gracious. From the front desk, to the breakfast staff, to the bellboys. Very convenient location; walking distance to Pavilion, Lot 10 and Jalan Alor Night Market. KK Mart, 7-11 and 168 minimart all within 5 minutes' walk if you need necessities or late-night snacks. Excellent service, Dorsett Kuala Lumpur! Will definitely stay here again the next time I'm in KL. :D
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the birthday arrangement from the hotel. Thank you for your warm words of compliments to the team for the hospitality extended during your stay with us, and the convenient location of the hotel. Kindly let us know if there is anything we can do. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
Excellent place for groups!”
Booked a two bedroom suite at dorsett residents for 4 people for 4D3N. It consists of two bedrooms(two separate showers) and balconies, living room, dining area, a mini kitchen (stove, fridge and oven) and a washing machine. Imagine my surprise when a washing machine is provided, no more worries about dirty clothings for 4 days! The location is right between Berjaya Times Square and Pavillion etc, good for people who like to shop and go for massages! Grab is the most ideal transport for any places far from the apartment; cheap and reliable. The staff are very polite and friendly, able to answer my questions clearly. The infinity pool and gym at the last floor (30th) is a good place to relax after a long day. Will look forward to staying there if I go KL again, kudos!
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the amenities equipped in the Residence. Thank you for your warm words of compliments to my team, for the hospitality extended, as well as the recreational facilities. Kindly let us know if there is anything we can do. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations
Great Hotel in Overall”
Well, I had a great experience in staying Dorsett Kuala Lumpur, amazed with the great hospitality by their friendly staff. What I can pick on is their parking, as is limited but they do have a big open air parking just opposite the hotel with 24 hours guarding, provided you don’t mind to put your car under the Sun and probably carrying the luggage across the road the the hotel. Thanks God, I got my parking lot at the hotel’s basement during my arrival. About the location, I do say is very strategic as walking distance to the pavilion (probably around 5-10 mins by foot), and nearby Chinese hawker stall, quite traditional but the environment is little hot and dirty. However, the food is superb nice. Thanks Dorsett for reserving my room which able to check-in upon my arrival. I will definitely back to Dorsett KL.
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Dear LAW, Greetings from Dorsett Kuala Lumpur, thank you for your kind review. We have a great team strive to exceed our guest’s expectations, and I'm glad you found our service meet your expectation and will share with our associates to inspire them for better performance. We loved having you back here again in near future. Regards, Henry LOO Director of Operations
Exceptional”
Great Location. Many Malls nearby around Bukit Bintang area. Hotel not young but the rooms were quite updated.Clean and comfortable rooms. Carpark is small, and for big cars its quite challenging to park. Staff that attended to us were helpful and friendly. Small Pool. Looks clean outside but when you swim with goggles, the water needs more cleaning. For the price that we paid, its still value for money. Overall, I would stay at this hotel again in the near future.
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your stay with us, and you are pleased with the location of the hotel, the cleanliness level as well as the comfort of our rooms. We have noted of your feedback on the parking space for improvement, and the cleanliness level of the pool. Kindly let us know if there is anything we can do. Thank you once again for your feedback, and we look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations
Great Location and very excelent service”
It's a very satisfying experince staying in here. The location is very good. The check in proses didn't take long, room is very comfy, clean and spacious. The staff is very helpfull and friendly. For Breakfast, there's so many menu that I can choose and the taste is excelent. Check out process is also fast, not take long. A verry satisfying experience. Keep up the good work.
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Dear Diana, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your stay with us, and you are pleased with the location of the hotel and the hospitality extended by my team. Kindly let us know if there is anything I can assist further, Thank you once again for your feedback and kind understanding. Best regards, Victor Hiew Director of Operations
Excellent service! (Part 2)”
Had to extend several more nights as my partner was injured and we couldn't ride back to SG. The staff was kind enough to let us retain our upgraded suite even though we did not book a suite for our extension. Carpark is very safe; free for bikes, and for cars, you can validate your parking if you are a guest at the hotel. There is popcorn in the lobby from 6PM to 7PM, available iced water if you're lounging at the lobby. Breakfast is also extended to those staying at the Dorsett Residences next door, so expect a bit of a crowd in the mornings. Very pleasant experience all in all. Really delighted that I chose Dorsett over the other nearby hotels. 👍🏻
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Dear Guest, Thank you for sharing your warm words of compliments. We are glad to learn that you are pleased with the upgrade extended, and the assistance extended during your stay with us. We are delighted to know that you are pleased with our Dorsett Care initiative of Popcorn hours which take place daily. We take your feedback on board with regards to the carpark facilities, and the crowd during breakfast. Thank you once again for your feedback. We look forward to welcoming you back soon. Best regards, Victor Hiew Director of Operations
excellent hotel”
Good location not far from pavilion mall, times square is a 15 min walk. excellent rooms well furnished with good decor, very clean hotel excellent bathroom although the shower was a disappointment due to low water pressure. very good breakfast lots of variety and good quality- although it gets very busy in the mornings so get there early. would stay here again, a polished hotel that ticks all the boxes.
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Dear Mr Mohammed, Thank you so much for taking the time to share your detailed feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Suzanna Amin Front Office Manager
Nice hotel with great location and staff”
Booked this hotel because of its good review.. And it had certainly met our expectation with nice staff and room. During checkin, we were told by one staff that we needed to wait for about an hour before we could checkin due to housekeeping issue. Then it came a nice and friendly staff saying that he could upgrade us to a premium delux room and we will have the room immediately. I think he could see that we were extremely tired after the long journey coach ride:) Thumbs up to the staff and awesome service. Great location too.. all within walking distance to various shopping mall. Will come back again.
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Dear Anna, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. Thank you for your warm words of compliments to my Front Office Team. I am sorry to learn that you experienced slight delay upon check-in, and you are pleased with the location and upgrade received. We are glad to learn that you have enjoyed your stay with us. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
BREAKFAST GOOD, STAFF FRIENDLY, EASY CHECKIN CHECKOUT”
got upgrade room. the room was spacious. aircond functioned well too. swimming pool need to que. 10 person per entry. 1 hour/person.. car park: can park at basement. rm10/entry.. got parking space opposite the hotel. rm10/day. breakfast was good. has variety of food. ,nasi lemak, pasta, cereal, nasi goreng, bihun and etc..hotel provide 5 types of foods for dinner. nasi goreng kampung, nasi ayam paprik, kuey tiaw, aglio olio and forgot the other one. and only coffee for drink. but its okay. u can order from grab or foodpanda if u want more. easy checkin & checkout. the staff also friendly. overall was good.
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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, The Management
Awesome hotel”
Rooms are quite spacious. The twin bed can easily sleep 4 people. We added an extra bed for 1 pax but they didn’t provide additional towels. We had to ask, and the staff sounded a little unhappy. Breakfast was good with a variety of choices. Best to avoid 8.30am where it is the peak period. The carpark is really tight, but good that they provide free parking for guests. Overall a pleasant stay
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Dear Sylvia, Greetings from Dorsett Kuala Lumpur. First of all I would like to thank you for staying with us, and for sharing your feedback. We are glad that you have enjoyed your overall stay, I am sorry that you have experienced inconveniences due to busy movement at breakfast room, as well as the limitation of carpark space. For this I apologise. We are glad that you have had a pleasant stay with us. Kindly let us know if there is anything I can further assist. Thank you once again for your feedback. Best regards, Victor Hiew Director of Operations
i love your hotel”
semuanya bagus dan cantik. kebersihan ok but ada rambut belakang pintu. katil empuk. toilet ada bathtub and shower. sabun dan shampoo banyak sbb bg dlm botol besar melekat kat dinding. got carpet inside the rooms selesa nak solat. check in amik masa 30min lebih orang terlampau ramai. masuk hotel dah dekat pkl 4. lapar call housekeeping order online lunch pre pack food eat inside the room. foods was delicious and with reasonable price. breakfast dlm bilik sbb dinasihatkan oleh staff disebabkan kemungkinan org akan ramai sgt dkt restoran utk pkpp ni. best bfast dlm bilik especially ada anak2 kecil.overall i love it except queueing check in, can improve later.
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Dear Guest, Greetings from Dorsett Kuala Lumpur. Thank you for taking the time to share your feedback with us. Through your feedback we are able to continually improve our product and service offerings, as we strive to exceed our guest’s expectations. We truly value your comments and very much hope to welcome you back for an even more enjoyable stay with Dorsett Kuala Lumpur in near future. Best regards, Victor Hiew Director of Operations
Great hotel”
Great hotel. Good location, beautiful clean rooms. Good facilities. Didn't get to try the pool during our stay but my husband said it looked nice. The breakfast was a good spread that was hot and varied. Staff were nice and attentive. I was ill during my time and they couldn't do enough for me and my husband. Would stay here again
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Dear Guest, Thank you for sharing your feedback. We are delighted to learn that you have enjoyed your overall stay with us, and you are pleased with our Food & Beverage offerings. Thank you for your warm words of compliments on the hotel location, the comfort of your rooms, and the hospitality extended by the team. Kindly let us know if there is anything we can do. We look forward to welcoming you back soon. Thank you. Best regards, Victor Hiew Director of Operations