Dorsett Kuala Lumpur
Dorsett Kuala Lumpur
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"Staff were polite and very sincere in helping."

Juliah B.

May 9, 2018

Guestroom Dorsett Kuala Lumpur
Guestroom
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Pool Dorsett Kuala Lumpur
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Bathroom Dorsett Kuala Lumpur
Bathroom
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Excellent
Location
8.7
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What guests are saying:
Actually really amazing hotel and location, very clean :)
Annie from Australia
Group
Walking distance to Pavilion, Berjaya time Square and KLCC. Rooms are big with comfortable bed. Toilet come with complete toiletries. Varieties of food for breakfast. Taste can be improved.
Normanshah from Singapore
Family with teens
Overall good
Puay from Malaysia
Couple
Location is very good, walking distance to pavilion mall. Room was decent and clean. Toilet is also very clean.
Shirlyn from Singapore
Group
side table dirty and dusty.
FARAH from Malaysia
Couple
i really enjoy staying at dorsett. pavi is just walking distance. 3 min walking. will recommend for fam and friends
Nur from Malaysia
Group
Opposite to pavilion mall and other eatery outlets. Very good hotel .
SAN from Malaysia
Couple
Pros: walking distance to Pavilion, clean & spacious family room, buffet breakfast has varieties, staff was fast and attentive. They served you with smiles. Cons: Lobby is quite dull
VERA from Malaysia
Family with teens
nice stay.
Mohd from Malaysia
Family with young children
Receptionist service was excellent. They go beyond their roles on assisting the guest to get their room due to extension of stay.
ENG from Singapore
Business traveler

Dorsett Kuala Lumpur

Excellent location
- Inside city center
- What's nearby?
Excellent
From 6773 reviewsSee what guests said
8.0
/
10
Excellent value for money
8.1
Recommended by 89% of guests
Value for money8.1
Distance to city center0.1 Km
Location rating8.7
Nearest airportSultan Abdul Aziz Shah Airport (SZB)
Distance to airport18.8 km
  • 470 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Free Wi-Fi in all rooms!

Room choices
7.9
Very good
Room comfort & quality
This property is in high demand!Booked 36 times in the last 24 hours | 20 travelers are looking at this property right now
2 Bedroom Premier
2 Bedroom Premier
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed
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Premier 2-Bedroom
Premier 2-Bedroom
...
  • Room size: 94 m²/1012 ft²
  • City view
  • 1 queen bed
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Two Bedroom Suite
Two Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 2 single beds and 1 queen b...
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Dorsett Queen Studio Residence
Dorsett Queen Studio Residence
...
  • Room size: 61 m²/657 ft²
  • City view
  • 1 queen bed
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Two-Bedroom Suite
Two-Bedroom Suite
...
  • Room size: 74 m²/797 ft²
  • City view
  • 1 queen bed
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Dorsett Suite
Dorsett Suite
...
  • Room size: 94 m²/1012 ft²
  • Street view
  • 1 king bed
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Dorsett Room
Dorsett Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 king bed or 2 double beds
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Deluxe Premier
Deluxe Premier
...
  • Room size: 38 m²/409 ft²
  • Street view
  • 1 king bed or 2 single beds
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Family Room
Family Room
...
  • Room size: 30 m²/323 ft²
  • Street view
  • 1 single bed and 1 king bed...
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Two-Bedroom Premier Suite @ Dorsett Residences
Two-Bedroom Premier Suite @ Dorsett Residences
...
  • Room size: 94 m²/1012 ft²
  • Shower and bathtub
  • 1 king bed
Enter dates to see prices
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More about Dorsett Kuala Lumpur

More about Dorsett Kuala Lumpur

"Rooms are clean and spacious."

Reviewed April 28, 2018

Nur S. from Singapore

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Family with young children

An overview

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Nearest essentials

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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What to eat nearby

Asian cuisine
Asian cuisine
Li Yen
60 m Asian, Chinese
SB Corner
70 m Asian, Indian, Malaysian
Chuai Heng Restaurant
100 m Asian, Chinese
Chinese cuisine
Chinese cuisine
Royal China Restautant
90 m Chinese
Silk Road
230 m Chinese
Vegetarian Corner
310 m Chinese, Vegan
Halal food
Halal food
Hadramawt Palace
110 m Halal, Lebanese, Middle Eastern
Spice Garden
130 m Halal, Indian, Vegetarian
The Castle
220 m Halal, Lebanese, Mediterranean

What they offer

"Staff are very attentive and friendly."

Wilson from Malaysia

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Group
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What's nearby

Distances shown are straight-line distances on the map. Actual travel distances may vary.
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Property's guest policies

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Some helpful facts

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Announcements

From September 1st, 2017, as per Government of Malaysia requirements, hotel guests who are not Malaysian citizens or long-term/permanent residents of Malaysia will be levied a tourism tax of RM 10.00 per room per night stay. Please note these changes in tax structure will result in revised taxes being charged and will be payable additionally during check out.

Real reviews from real guests

Agoda Reviews (6773)Booking.com Reviews (2417)
8.0
/
10
Cleanliness8.0
Facilities7.8
Location8.7
Room comfort and quality7.9
Service8.0
Value for money8.1
Provided by verified guests of Agoda
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Showing 5089 verified guest comments
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8.8
Excellent
Tan from Malaysia
Family with young children
Dorsett Room
Stayed 2 nights in October 2018
Excellent”
To renew some of the faulty gym equipments.
Reviewed October 16, 2018
7.2
Very good
Munirah from Malaysia
Family with young children
Dorsett Room
Stayed 1 night in October 2018
Very good”
Overall stay was ok, except for the parking area which is too small for car to pass and instead of prior request for non smoking room we got the opposite. Breakfast was reatwith varities.
Reviewed October 16, 2018
10.0
Exceptional
Mohammad from Singapore
Group
Dorsett Room
Stayed 3 nights in October 2018
Supberb. Comfortable. ”
We checked at 2.30am and it was fast. Room were clean and organised. Iron was there. Hair dryer was all there. No Complain. 5min walk to pavillion. Grab also easy to used and cheap. No complain. Eveything is good. There seven eleven nearby and Coffee Shop to have your night meal open 24hrs for both.
Reviewed October 16, 2018
10.0
Exceptional
PIT from Malaysia
Solo traveler
Dorsett Room
Stayed 2 nights in October 2018
Clean and Comfortable”
This is my second times stay in Dorsett, value for money, clean and comfortable.
Reviewed October 13, 2018
Dear Ms Chin, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
8.4
Excellent
christina from Indonesia
Couple
Dorsett Room
Stayed 2 nights in October 2018
Excellent”
Hotel is very convenient and closed to shopping mall and culinary street, so easy for us as senior person, just walking and crossing the street to get there. Just little comment for bfast menu, it should be any variety for type of food.
Reviewed October 13, 2018
Dear Ms Christina, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you. We have taken note of your comments regarding your stay experience and please be assured that the issues would be looked into and rectified.Thank you again for your patronage and we look forward to welcoming you back again soon. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
9.2
Exceptional
SERN from Malaysia
Business traveler
Dorsett Room
Stayed 1 night in October 2018
Great Location ”
Great Location for stay & shopping
Reviewed October 13, 2018
Dear Mr Chong, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. With regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
6.4
Good
Giok from Netherlands
Couple
Dorsett Room
Stayed 1 night in September 2018
Checkin staff need hospitality manners”
Checkin staff (reception) really need to be trained or educated in Hospitality
Reviewed October 12, 2018
Dear Mr Giok, Thank you for staying with us during your visit to Kuala Lumpur recently. We have taken note of your comments regarding your check in experience and please be assured that the issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
8.0
Excellent
YueLian from Australia
Group
Dorsett Room
Stayed 2 nights in October 2018
Nice hotel with convenience location ”
Nice hotel with convenience location, close to the large shopping centre Pavilion. Good stay in KL.
Reviewed October 12, 2018
Dear Ms Zhang, Thank you for your review. We are delighted you had enjoyed your stay with us. Thank you again for your feedback and we look forward to welcoming you back again soon. With regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
10.0
Exceptional
Siti from Singapore
Family with teens
Family Room
Stayed 1 night in October 2018
Exceptional”
Everything was great. Clean and spacious room. Hotel near to shopping areas. However breakfast restaurant was abit small so it was always crowded. Come early to avoid the crowd.
Reviewed October 12, 2018
Dear Ms Siti, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 12, 2018
Dorsett Kuala Lumpur
10.0
Exceptional
nor from Singapore
Family with teens
Dorsett Room
Stayed 3 nights in October 2018
Pleasant greetings from the doormen to the front desk to the chambermaids. ”
Friendly, helpful and efficient.
Reviewed October 12, 2018
Dear Ms Nor, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement. On a positive note, we are glad that you've had an overall enjoyable stay with us. I am also greatly appreciative of your lavish praise to our Front liners team, which I look forward to share with them and all our colleagues as it will certainly motivate them to the highest level. We hope to have another opportunity to welcome you back in the time to come to make your return visit a more enjoyable one. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 12, 2018
Dorsett Kuala Lumpur
10.0
Exceptional
nor from Singapore
Family with teens
Dorsett Room
Stayed 2 nights in October 2018
Near to everything yet away from it all. Peaceful.”
We had a great stay at the Dorsett Hotel. Shan, the front desk, along with Johan,were extremely helpful and resourceful. Our check in was quick and swiftly done. We thank Shan for being meticulous in helping my parents to be on the same floor with us even though they checked in a day after we did. Distance: nearby all the Malls but you still get the peace that we want after a day of shopping and feasting. Breakfast: we didn’t quiet fancy the breakfast, not because of the food but that breakfast space was way too crowded and noisy. Unusual for a hotel space. Maybe it’s the guests that were there. We ended up just having tea and went else where for breakfast. Will stay there again but will opt for no breakfast. It was like a wrestling ring when trying to get a seat for 3 every morning.
Reviewed October 12, 2018
Dear Ms Nor, Thank you so much for taking the time to share your feedback and observations, which are useful for our continuous improvement.It’s rewarding to hear of our colleagues’ warm hospitality and impeccable service you had encountered during your stay with us. I am greatly appreciative of your lavish praise on our all our associates which I look forward to share with Shan & Johanis and our colleagues as it will certainly motivate them to the highest level. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. I hope your remarkable experience on this occasion will bring you back here for another exceptional stay. Thank you & warm regards, Suzanna Amin Front Office Manager
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Dorsett Kuala Lumpur
7.6
Very good
SONG from Singapore
Group
Dorsett Room
Stayed 1 night in October 2018
Average facilities but comfortable”
The hotel assigned us to the Accessible Room, which is spacious but the toilet shower is meant for Accessiblility of people with mobility issues, which means the whole toilet is wet after a shower. The overall stay was average but comfortable. Location wise, its the back of Bukit Bintang main street, okay if you want to avoid the hustle and bustle.
Reviewed October 12, 2018
Dear Mr Song, Thank you for staying with us during your visit to Kuala Lumpur recently. We have taken note of your comments regarding your stay experience and please be assured that the issues would be looked into and rectified. We sincerely hope you would accord us another opportunity to being of service to you again soon. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
6.8
Good
Pui from New Zealand
Family with young children
Dorsett Room
Stayed 2 nights in October 2018
Good”
The room is quite big. The location is good.
Reviewed October 11, 2018
Dear Mr Pui, Thank you so much for your lovely review on your recent stay with us and we truly appreciate for recommending us. We are already eager to welcome you back for another Dorsett experience. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 12, 2018
Dorsett Kuala Lumpur
6.0
mohamed from Singapore
Family with teens
Family Room
Stayed 2 nights in October 2018
Above average”
Check in time was supposed to be 1400hrs but we only got our rooms at 1530hrs. We asked and asked and asked and we finally got our rooms. They mentioned that the previous occupant had a late check out, so thats why. But that has nothing to do with me. At the very least while we had to wait for our room, they could have offered us drinks or something. So we just sat there for a good 1.5hrs. Cleanliness can be improved. I couldnt really feel the air con in my room but i couldnt be bothered to ask for a change of rooms. The breakfast was ok, 7/10. Location wise was ok, near to pavilion.
Reviewed October 11, 2018
Dear Mr Mohamed, Thank you for your feedback. We sincerely apologize for the unpleasant experience you encountered during your last stay with us. We do appreciate your kind patience and understanding as we continue to improve our services to the level that you as our valuable guest so rightfully deserve. Thank you for your patronage and we look forward to welcoming you back again soon. With regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
6.0
CHIAYEN from Taiwan
Solo traveler
Dorsett Room
Stayed 1 night in October 2018
Only location is good though.”
Few problems (we stayed 3 night in 2 bookings): 1. Clean room before 9 a.m???? I was pretty annoyed that they ring the door to clean the room. It's not yet 9 a.m! Plus, I set the "do-not-disturb" button and it was not my check out day btw. 2. Safety issue. A stranger rang our room around 10 a.m., when I looked out the hole on the door, it was too vague to see anything for unknown reason. However, no one there when I opened the door. The most scaring thing is, when I shut the door and looked out from the door again. A strange kinda leaned on our door to listen and wander outside for about 15 seconds. 3. We lived in 22nd floor, water is not stable; also, it's either too hot or too cold. 4. The room is too humid I guess which makes the bed-sheet a little bit itchy. 5. We bought breakfast for the 1st day. The food is average but SUPER CROWDED. You have to wait in line for 5 minutes to get a seat. Then wait for another 5-10 minutes for people to set up your table for spoons, etc.
Reviewed October 10, 2018
Dear Ms Chia Yen, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. We have also noted your feedback on the cleaning time issues and will address them to ensure they will not happen again. As for the safety issue, we did our investigation and found out via cctv that is actually our guest too who wrongly stop at wrong floor and room. Eventually, they went to the correct floor after realized their mistake. We ensure you that guest safety is always our priority here. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you, Suzanna Amin Front Office Manager
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Dorsett Kuala Lumpur
6.0
CHIAYEN from Taiwan
Solo traveler
Dorsett Room
Stayed 2 nights in October 2018
NOT recommend as a 5-star hotel”
Few problems (we stayed 3 night in 2 bookings): 1. Clean room before 9 a.m???? I was pretty annoyed that they ring the door to clean the room. It's not yet 9 a.m! Plus, I set the "do-not-disturb" button and it was not my check out day btw. 2. Safety issue. A stranger rang our room around 10 a.m., when I looked out the hole on the door, it was too vague to see anything for unknown reason. However, no one there when I opened the door. The most scaring thing is, when I shut the door and looked out from the door again. A strange kinda leaned on our door to listen and wander outside for about 15 seconds. 3. We lived in 22nd floor, water is not stable; also, it's either too hot or too cold. 4. The room is too humid I guess which makes the bed-sheet a little bit itchy. 5. We bought breakfast for the 1st day. The food is average but SUPER CROWDED. You have to wait in line for 5 minutes to get a seat. Then wait for another 5-10 minutes for people to set up your table for spoons, etc.
Reviewed October 10, 2018
Dear Ms Chia Yen, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. We have also noted your feedback on the cleaning time issues and will address them to ensure they will not happen again. As for the safety issue, we did our investigation and found out via cctv that is actually our guest too who wrongly stop at wrong floor and room. Eventually, they went to the correct floor after realized their mistake. We ensure you that guest safety is always our priority here. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you, Suzanna Amin Front Office Manager
Show more
Dorsett Kuala Lumpur
6.8
Good
Alifah from Brunei Darussalam
Family with young children
Dorsett Room
Stayed 5 nights in October 2018
Dorsett was OKAY”
Stayed at Westin Hotel last year and to compare, Westin Hotel was waayy exquisite. But hey, not complaining as Dorsett was half the price of Westin. Near pavilion, had to walk 5 mins or so (passed by Ritz Carlton, Westin and JW Mariott ) and up the hill to go to Pavi. Not a stroller-friendly pathway, road was narrow and always busy with cars. But it was okay. Check in was not smooth. Arrived around 1pm, room was not ready as check-in time was 2pm. Had to change son's diaper because he pooped. Receptionist told me to use their washroom at their lobby instead. Well, the guy definitely does not have a baby yet, cause their washroom is definitely not diaper-change friendly. Told us to come back at 2pm, went out to change son's diaper and have lunch at pavi. Went back around 2pm but room was still not ready, had to wait for 30 mins or so. Gym was... hmph. super small with lack of gym equipments. Room was okay, small wardrobe, with baby cot but still had space.
Reviewed October 10, 2018
Dear Ms Alifah, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
10.0
Exceptional
Connie from Malaysia
Solo traveler
Dorsett Room
Stayed 1 night in September 2018
Exceptional”
Great location and nice hotel today 😘
Reviewed October 10, 2018
Dear Ms Connie, Thank you for your wonderful review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
7.6
Very good
De from Singapore
Couple
Dorsett Room
Stayed 2 nights in June 2018
good location”
good location to everywhere
Reviewed October 10, 2018
Dear Ms De, Thank you for your lovely review of our hotel. It was a pleasure being of service to you and we look forward to welcoming you back to the hotel again. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 13, 2018
Dorsett Kuala Lumpur
4.8
Sylvia from Malaysia
Group
Family Room
Stayed 1 night in October 2018
Poor attitude of front desk lady staff noon shift ”
Booked one night without breakfast and another night with breakfast and the girl told us both no breakfast included. We show her our booking and she show us black face and asked us to look for manager ourselves the next morning. Then gave us a room with poor aircond not cold at all worst than a fan and we request to change the room for the next day aircond slightly better. The other staffs was very good and polite also helpful with smiley face except the short hair lady at front desk (noon shift).
Reviewed October 09, 2018
Dear Ms Sylvia, Thank you so much for staying with us. It is unfortunate to note the negative impression reflected on this occasion. We truly apologized and would like to assure you that your constructive feedback has been duly noted and will be addressed with the team as a priority for immediate remedial action to enhance our service levels as expected by our valued guests. My team and I sincerely look forward to the opportunity of welcoming you back in the near future to serve you better. Thank you & warm regards, Suzanna Amin Front Office Manager
Responded October 09, 2018
Dorsett Kuala Lumpur
12345
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