Very good 7.8
Based on 3943 reviews

Verified traveler reviews

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Very good

based on 3943 reviews
  • Cleanliness 7.7
  • Facilities 7.1
  • Location 8.6
  • Room comfort and quality 7.9
  • Service 7.8
  • Value for money 7.8
  • Food and dining 7.1
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Ray from United States
Solo traveler
Dorsett Room
Stayed 4 nights in May 2016
under construction
Lobby had been moved on temp basis to 2nd floor. Work was done to late on 1st floor renovations. There is a construction site next to the bldg where the trucks start rolling in before 0730 for excavation work. On the other side was another building under construction that blocks natural light. Room was big but no chest to put clothes in. Was nice having a sofa in the room but so hard couldn't stand to sit on it. Glad I had plenty to do to keep me only in the room to sleep.
Reviewed May 26, 2016

Fatimah from Singapore
Family with young children
Dorsett Room
Stayed 3 nights in May 2016
Breakfast needs to improve
Breakfast buffet need lotsa improvement..u can n u should do better than what u r doing now..people start their day with a big breakfast n thats what u should seriously look into or we wont come back...
Reviewed May 25, 2016

VITA from Indonesia
Family with teens
Stayed 4 nights in July 2015
nice hotel
nice hotel, the room is quite adequate for us to leave. and location is good for the city
Reviewed May 24, 2016

Alvin from Singapore
Deluxe Room
Stayed 1 night in May 2016
Big rooms.
Room was big, but window was small, couldn't really get much light in, plus beside was doing contruction. Location quite good, near walking distance to lot10 and pavilion..
Reviewed May 22, 2016

Tee from Malaysia
Business traveler
Dorsett Room
Stayed 2 nights in May 2016
Refurbished hotel
Nice and cozy room but bed sheet is have black ink and dusty.
Reviewed May 21, 2016

Nursuriawati from Singapore
Family with young children
Dorsett Room
Stayed 2 nights in April 2016
Value for Money
It was Bub's first holiday. We're were just testing the waters to see how he would behave before our first big holiday. It was a long weekend and flights were all booked, and we ended up taking a 7 hour bus ride from Singapore to KL city. By the time we got to the hotel he was tired and cranky. But the moment we stepped into the room, he was all up and about again, exploring every nook and cranny of the room. Bub is just beginning to toddle,and the room was really baby friendly. The carpets were thick enough for us to not be afraid if he falls. There were no sharp edges on the furniture except for the bed side table. It was pretty easy to get around as well. The hotel is right behind Starhill Mall and on rainy days, you could use the overhead bridge that connects Ritz Carlton to the Starhill Mall and onward to Pavilion. From there, it is pretty accessible to other places of interest around KL city area.
Reviewed May 21, 2016

LIM from Singapore
Solo traveler
Deluxe Room
Stayed 1 night in May 2016
Good location, Good Service
Hotel location is near to shopping mall, Room is comfortable, Staffs are polite, Check-In/ Check-out is simple
Reviewed May 20, 2016

Syarifah from Malaysia
Business traveler
Stayed 2 nights in August 2015
Value for money
Worth of money spend at this price
Reviewed May 18, 2016

CHUA from Singapore
Business traveler
Dorsett Room
Stayed 1 night in February 2016
Nice location
Near big mall with good breakfast
Reviewed May 12, 2016

CARLAINE from Philippines
Solo traveler
Dorsett Room
Stayed 2 nights in May 2016
Newly renovated rooms
Would definitely book this again!
Reviewed May 12, 2016


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