270 meters to public transportation
Check-in [24-hour]
Great Breakfast
Free Wi-Fi in all rooms!
Air conditioning
Free Wi-Fi
Front desk [24-hour]
Fitness center
Restaurant
Bar
Family room
Luggage storage
Pets allowed
5 travelers have booked today.
Based on 1,888 verified reviews
8.6
8.5
8.5
8.4
8.1
7.9
Location rating score
| Value for money | 8.1 |
| Distance to city center | 8.5 km |
| Location rating | 8.5 |
| Nearest airport | Heathrow Airport (LHR) |
| Distance to airport | 16.4 km |
Dorsett Shepherds Bush Hotel offers car park nearby for all travelers traveling with a vehicle. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.
At Dorsett Shepherds Bush Hotel, guest visitors can take part in contactless check-in and check-out option offered by this property for your benefit and safety.
While residing at Dorsett Shepherds Bush Hotel, begin your vacation by visiting the nearest points of interest that are within close proximity to the property which include Shepherd’s Bush Empire, Bush Theatre, and Passmore Edwards Public Library Shepherd's Bush.
Dorsett Shepherds Bush Hotel's policy regarding children's bedding considers guests age 12 years and older as adults, and therefore must use an extra bed which will incur an additional fee. You can find additional information about specific child policy and age range for this property, by checking the "Property policies" section located in the property page for more details.
Dorsett Shepherds Bush Hotel was built in 2014.
Dorsett Shepherds Bush Hotel's most popular month where verified guests travelers have stayed the most is in August.
Verified couple travelers that have stayed at this property have given Dorsett Shepherds Bush Hotel an average rating of 8.3. You can look up on more in depth customer testimonials, and remarks by filtering for a specific type of verified guest travelers down in the review section.
The closest train, metro, or bus station is Goldhawk Road Tube Station, 273.52 m away from Dorsett Shepherds Bush Hotel.
Dorsett Shepherds Bush Hotel’s local community is Hammersmith which consists of popular restaurants such as Dishoom Kensington.
This property has an indoor venue for your special event. Large events and gatherings such as private events can be organized at Dorsett Shepherds Bush Hotel. Small or intimate gatherings like honeymoons and birthday parties can also be arranged.
Wake up to an incredible a la carte and continental breakfast at Dorsett Shepherds Bush Hotel. Guest visitors can enjoy breakfast offered with an additional charge of 20 GBP for adults and 20 GBP for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is generally included for less than buying it at the property.
Experience Luxury and Convenience at Dorsett Shepherds Bush Hotel
Welcome to Dorsett Shepherds Bush Hotel, a stunning 4-star establishment located in the vibrant city of London, United Kingdom. With its prime location and impeccable service, this hotel offers a perfect blend of luxury and convenience for both leisure and business travelers.
Upon arrival, guests are greeted with a warm welcome and efficient check-in process. Check-in time begins at 02:00 PM, allowing you to settle in and start exploring the city without any delays. The hotel, built in 2014 and last renovated in the same year, boasts a modern and sophisticated design that is sure to impress even the most discerning guests.
Conveniently situated just 8.5 kilometers from the city center, Dorsett Shepherds Bush Hotel offers easy access to London's top attractions, shopping districts, and entertainment venues. Whether you're here for business or leisure, you'll find yourself within reach of everything this vibrant city has to offer. Additionally, the hotel is only 40 minutes away from the airport, ensuring a hassle-free journey for those arriving or departing.
With 317 tastefully decorated rooms, Dorsett Shepherds Bush Hotel provides a comfortable and stylish retreat for its guests. Each room is thoughtfully designed with modern amenities and elegant furnishings, creating a serene and welcoming ambiance. Whether you choose a cozy standard room or indulge in one of the luxurious suites, you can expect a restful stay and a good night's sleep.
Families traveling with children will appreciate the hotel's child policy. Children between the ages of 3 to 11 can stay free of charge, making it an ideal choice for a family-friendly getaway. The hotel also offers a range of amenities and services to cater to the needs of younger guests, ensuring a memorable and enjoyable stay for the whole family.
Check-out time is until 12:00 PM, allowing you to relax and take your time before bidding farewell to this wonderful hotel. Whether you're visiting London for business or pleasure, Dorsett Shepherds Bush Hotel is the perfect choice for a luxurious and convenient stay in the heart of the city.
Unwind and Indulge: Entertainment Facilities at Dorsett Shepherds Bush Hotel
At Dorsett Shepherds Bush Hotel, we understand the importance of relaxation and rejuvenation during your stay. That's why we offer an array of entertainment facilities to help you unwind and indulge in ultimate bliss.
Step into our luxurious spa and experience a world of tranquility. Our spa features a range of treatments designed to pamper your body and soothe your senses. Indulge in a rejuvenating massage, indulge in a refreshing facial, or simply unwind in our sauna or steam room. With our skilled therapists and serene ambiance, you'll leave feeling refreshed, revitalized, and ready to take on the world.
For those seeking a more active form of entertainment, our state-of-the-art fitness center is the perfect place to work up a sweat. Equipped with modern cardio and strength-training equipment, you can maintain your fitness routine even while traveling. Whether you prefer a high-intensity workout or a gentle yoga session, our fitness center has everything you need to stay in shape. So go ahead, break a sweat and feel the endorphins kick in as you enjoy a fulfilling workout at our hotel.
Stay Active at Dorsett Shepherds Bush Hotel's State-of-the-Art Fitness Center
At Dorsett Shepherds Bush Hotel, we understand the importance of staying active and maintaining a healthy lifestyle, even while traveling. That's why we are proud to offer our guests a state-of-the-art fitness center that is open 24 hours a day.
Our fitness center is equipped with the latest cardio and strength training equipment, ensuring that you can get in a great workout no matter your fitness level or goals. Whether you prefer running on the treadmill, cycling on the stationary bikes, or lifting weights, our fitness center has everything you need to stay on track with your fitness routine.
In addition to the top-notch equipment, our fitness center also features large windows that provide plenty of natural light and stunning views of the surrounding city. This creates a motivating and energizing atmosphere that will inspire you to push yourself to new limits. So, whether you want to start your day with a morning workout or unwind after a long day of sightseeing, our 24-hour fitness center is always available to help you stay fit and healthy during your stay at Dorsett Shepherds Bush Hotel.
Convenience Facilities at Dorsett Shepherds Bush Hotel
At Dorsett Shepherds Bush Hotel, convenience is at the forefront of the guest experience. The hotel offers a range of facilities and services to ensure a hassle-free stay. With a laundry service and dry cleaning available, guests can have their clothes cleaned and pressed without leaving the premises. The concierge is always on hand to assist with any requests, from arranging transportation to recommending the best local attractions. Wi-Fi is available in all rooms and public areas, allowing guests to stay connected throughout their stay. For those seeking a more exclusive experience, executive lounge access is provided, offering a tranquil space to relax and unwind. The hotel also offers express check-in/check-out for a seamless arrival and departure process. Luggage storage is available for guests who arrive early or have a late departure, allowing them to explore the city without the burden of their bags. With daily housekeeping, guests can enjoy a clean and comfortable environment throughout their stay. Dorsett Shepherds Bush Hotel truly understands the importance of convenience, ensuring that every guest has a stress-free and enjoyable stay.
Convenient Taxi Service at Dorsett Shepherds Bush Hotel
At Dorsett Shepherds Bush Hotel, we understand the importance of seamless transportation for our guests. That's why we offer a convenient taxi service that ensures you can easily explore all that London has to offer. Whether you need a ride to the airport, want to visit popular attractions, or simply need to get around the city, our dedicated concierge team is always ready to assist you in arranging reliable and comfortable transportation. With our taxi service, you can enjoy the convenience of door-to-door pick-up and drop-off, allowing you to travel with ease and peace of mind.
Experience Luxury and Comfort at Dorsett Shepherds Bush Hotel
Indulge in a world of luxury and comfort at Dorsett Shepherds Bush Hotel in London, where every room is designed to meet your needs and exceed your expectations. With a range of exceptional room facilities, your stay here will be nothing short of extraordinary.
Step into your elegantly appointed room and feel the cool breeze of the air conditioning envelop you. Unwind and relax in the plush bathrobes provided, as you prepare for a restful night's sleep. No need to worry about packing a hair dryer, as one is conveniently provided in your room, ensuring you always look your best.
Quench your thirst with a refreshing drink from the mini bar, stocked with a selection of beverages to suit your taste. Stay entertained with the satellite/cable TV, offering a wide range of channels for your viewing pleasure. Freshen up with the complimentary toiletries provided, allowing you to feel pampered and rejuvenated.
For those who prefer a peaceful and uninterrupted sleep, the blackout curtains will ensure that you wake up feeling refreshed and ready to take on the day. With these exceptional room facilities, Dorsett Shepherds Bush Hotel guarantees a truly memorable stay in the heart of London.
Indulge in Exquisite Dining at Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel offers a delightful array of dining options that are sure to satisfy even the most discerning palates. Start your day off right with a scrumptious continental breakfast served in the elegant and inviting restaurant. The breakfast buffet features an impressive selection of fresh fruits, pastries, cereals, and hot dishes, ensuring you have all the energy you need for a day of exploring London.
When it comes to dining, the hotel's restaurant is a true gem. With its stylish decor and warm ambiance, it is the perfect place to enjoy a delectable meal. The menu showcases a fusion of international and British cuisine, prepared with the finest ingredients and presented with flair. From succulent steaks and seafood to vegetarian delights and indulgent desserts, there is something to please every palate.
To ensure a comfortable and hassle-free stay, the hotel also offers daily housekeeping. This means you can relax and enjoy your dining experience without worrying about the tidiness of your room. Whether you're a food enthusiast or simply looking for a convenient and satisfying dining experience, Dorsett Shepherds Bush Hotel has everything you need to make your stay in London truly memorable.
Luxurious and Spacious Rooms at Dorsett Shepherds Bush Hotel
Experience comfort and elegance at Dorsett Shepherds Bush Hotel with its range of beautifully designed rooms. Choose from the Deluxe room, Dorsett room, Executive room, or Studio Suite, each offering a unique and stylish ambiance.
The Deluxe room, measuring 25 square meters, provides ample space for relaxation with the option of a King Bed or 2 Single Beds. For a cozy and intimate stay, the Dorsett room, spanning 20 square meters, offers a choice of a King Bed or 2 Single Beds.
Upgrade to the Executive Room for a larger space of 30 square meters, featuring a luxurious King Bed. If you desire more room to unwind, the Studio Suite, measuring 38 square meters, provides the perfect retreat with a King Bed or a comfortable Sofa Bed.
Booking your stay at Dorsett Shepherds Bush Hotel on Agoda ensures you get the best prices and a hassle-free experience. With Agoda's easy-to-use platform, you can conveniently browse and book your preferred room type, guaranteeing a seamless and enjoyable stay at this exceptional hotel in London, United Kingdom.
Discover the Vibrant Neighborhood of Hammersmith in London
Nestled in the heart of West London, Hammersmith is a vibrant neighborhood that offers a perfect blend of history, culture, and entertainment. With its picturesque riverside location along the Thames, Hammersmith is a popular destination for both locals and tourists alike.
One of the highlights of Hammersmith is its bustling high street, which is lined with an array of shops, restaurants, and cafes. Here, you can indulge in a shopping spree, savor delicious cuisines from around the world, or simply enjoy a cup of coffee while watching the world go by. The neighborhood is also home to the iconic Hammersmith Apollo, a renowned live music and entertainment venue that has hosted some of the biggest names in the industry.
For nature enthusiasts, Hammersmith offers a tranquil escape from the bustling city. The neighborhood is surrounded by several beautiful parks and green spaces, including Ravenscourt Park and Furnivall Gardens, where you can take a leisurely stroll, have a picnic, or simply unwind amidst nature's beauty. Additionally, Hammersmith Bridge provides stunning views of the river and is a perfect spot for a romantic walk or a peaceful jog.
With its convenient location and vibrant atmosphere, Hammersmith is an ideal base for exploring London. The neighborhood is well-connected to the rest of the city, with excellent transport links including the Hammersmith tube station and numerous bus routes. Whether you're seeking cultural experiences, shopping opportunities, or a peaceful retreat, Hammersmith has something for everyone.
Convenient Transportation Options from London Airports to Dorsett Shepherds Bush Hotel
Located in the vibrant neighborhood of Hammersmith, London, Dorsett Shepherds Bush Hotel offers a stylish and comfortable stay for travelers visiting the city. Getting to the hotel from the nearby airports is a breeze, thanks to the excellent transportation options available.
If you are arriving at Heathrow Airport, the most convenient way to reach Dorsett Shepherds Bush Hotel is by taking the Heathrow Express train to Paddington Station. From there, you can easily transfer to the London Underground and take the Circle or Hammersmith & City Line to Shepherd's Bush Market Station, which is just a short walk away from the hotel. Alternatively, you can also opt for a taxi or private car service for a more direct and hassle-free journey.
For travelers arriving at Gatwick Airport, the Gatwick Express train is the fastest and most efficient way to reach central London. Once you arrive at Victoria Station, you can transfer to the London Underground and take the Circle or Hammersmith & City Line to Shepherd's Bush Market Station. From there, it's just a few minutes' walk to Dorsett Shepherds Bush Hotel.
If you are flying into London City Airport, you can take the Docklands Light Railway (DLR) to Bank Station and then transfer to the London Underground. From Bank Station, take the Central Line to Shepherd's Bush Station, which is conveniently located near the hotel.
No matter which airport you arrive at, reaching Dorsett Shepherds Bush Hotel is a seamless experience with multiple transportation options at your disposal. Enjoy the convenience and comfort of this stylish hotel, perfectly situated in Hammersmith, London.
Discover the Vibrant Surroundings of Dorsett Shepherds Bush Hotel
Nestled in the heart of London, Dorsett Shepherds Bush Hotel is surrounded by an array of exciting landmarks and attractions. Just a stone's throw away from the hotel, you'll find the renowned Sipsmith Distillery. Step inside this historic distillery and embark on a fascinating journey through the art of gin-making. Immerse yourself in the rich aromas and flavors as you learn about the intricate process of creating this beloved spirit.
For those in need of medical assistance, Holly Road Medical Centre is conveniently located nearby. Whether you require routine check-ups or urgent medical care, this well-equipped facility offers a range of services to cater to your healthcare needs.
If you're in the mood for some live entertainment, the iconic Eventim Apollo is just a short distance from the hotel. This historic venue has hosted some of the biggest names in music and comedy, making it the perfect place to catch a show and create unforgettable memories.
For a taste of Polish culture, Jazz Cafe POSK is a must-visit. This vibrant venue showcases a diverse range of performances, from jazz and classical music to theater and dance. Immerse yourself in the lively atmosphere and experience the best of Polish arts and culture.
Conveniently located within walking distance, Barons Pharmacy and Forrest Pharmacy provide easy access to essential healthcare products and services. Whether you need to pick up a prescription or seek professional advice, these trusted pharmacies are here to assist you.
For guests arriving by car, Olympia Multi-Storey P3 and Olympia Motorail Car Park P4 offer secure parking facilities near the hotel. Leave your vehicle with peace of mind as you explore the city and all it has to offer.
Should you require medical attention during your stay, Wellesley Road Practice and Milson Road Health Centre are both within close proximity, ensuring you have access to quality healthcare services when needed.
With its prime location and proximity to these landmarks and attractions, Dorsett Shepherds Bush Hotel is the perfect base for exploring the vibrant surroundings of London. Whether you're a gin enthusiast, a culture lover, or simply seeking convenience and comfort, this hotel offers it all.
Convenient Public Transport Stations near Dorsett Shepherds Bush Hotel
Located in the heart of London, Dorsett Shepherds Bush Hotel offers easy access to several public transport stations in the area. Guests staying at this hotel will find themselves conveniently close to Shepherd's Bush (Central) Tube Station, Ravenscourt Park Tube Station, Turnham Green Tube Station, Shepherd's Bush Market Tube Station, Kensington (Olympia) Railway Station, Barons Court Tube Station, Hammersmith (District & Piccadilly) Tube Station, Goldhawk Road Tube Station, Chiswick Park Tube Station, and Gunnersbury Railway Station.
Shepherd's Bush (Central) Tube Station is just a short walk away from the hotel, providing direct connections to popular attractions such as Oxford Circus, Notting Hill, and Bond Street. Ravenscourt Park Tube Station and Turnham Green Tube Station are also within easy reach, making it convenient for guests to explore other parts of the city.
For those attending events or exhibitions at Kensington (Olympia) Railway Station, Dorsett Shepherds Bush Hotel is an ideal choice. This station is just a stone's throw away, allowing guests to reach their destination with ease. With several other transport options nearby, including various tube stations and railway stations, guests at Dorsett Shepherds Bush Hotel can easily navigate the city and make the most of their stay in London.
A Culinary Delight Awaits
When it comes to dining, Dorsett Shepherds Bush Hotel's location offers an array of tantalizing options. Just steps away from the hotel, you'll find a variety of restaurants to satisfy any craving. Indulge in delectable French pastries at Patisserie Sainte Anne or Paris-Brest Patisserie, or savor the vibrant flavors of Caribbean cuisine at Turtle Bay Hammersmith. For those seeking vegetarian options, Sagar Vegetarian Hammersmith Restaurant is a must-visit. If you're in the mood for Thai cuisine, Reun Thai & E-Prink is sure to impress. And for a taste of home, BA Restaurant Chiswick serves up classic British dishes with a modern twist. With Auntie Anne's, Ben's Cookies, Mari Delicatessen, and Connolly's Bar and Diner also nearby, you'll never run out of dining options during your stay at Dorsett Shepherds Bush Hotel.
Shop 'til you Drop in the Heart of Shepherds Bush
Dorsett Shepherds Bush Hotel is a shopaholic's dream come true, with a plethora of shopping landmarks just a stone's throw away. Indulge in a treasure hunt at Strand Antiques, a charming store filled with unique vintage finds. For a taste of the local culture, head to New Shepherd's Bush Market, where you can browse through a vibrant array of stalls selling everything from fresh produce to trendy fashion pieces. Book lovers will be delighted by The Chiswick Bookshop, a quaint independent bookstore that offers a wide selection of literary gems. If you're in need of some retail therapy, look no further than West12 Shopping Centre, a modern complex housing a variety of high-street brands and specialty stores. For a more laid-back shopping experience, visit Brook Green Market and Kitchen, a delightful farmers market where you can sample delicious artisanal products while browsing through handmade crafts. Art enthusiasts will appreciate The Lemongrove Gallery, a contemporary art gallery showcasing a diverse collection of paintings and sculptures. And for those seeking gourmet delights, Mortimer & Bennett is a must-visit, offering a range of artisanal cheeses, fine wines, and delectable treats. With such an array of shopping landmarks at your doorstep, Dorsett Shepherds Bush Hotel is the perfect base for a memorable shopping spree in London.
Affordable Luxury at Dorsett Shepherds Bush Hotel
Experience the perfect blend of luxury and affordability at Dorsett Shepherds Bush Hotel in London, United Kingdom. With an average price of $278 per room, this hotel offers exceptional value for money compared to the city's average price of $260 per room.
Nestled in the vibrant neighborhood of Shepherds Bush, this stylish hotel boasts modern and elegant rooms that are designed to provide utmost comfort and relaxation. Each room is thoughtfully furnished with contemporary amenities, ensuring a delightful stay for every guest.
Not only does Dorsett Shepherds Bush Hotel offer competitive pricing, but it also provides a range of top-notch facilities and services. Guests can enjoy a delicious meal at the hotel's on-site restaurant, unwind with a refreshing drink at the bar, or stay active at the fitness center. The hotel's friendly and attentive staff are always ready to assist guests with any requests, making their stay truly memorable.
Whether you're visiting London for business or pleasure, Dorsett Shepherds Bush Hotel offers a fantastic accommodation option that doesn't break the bank. Book your stay today and indulge in luxury without compromising on affordability.
Exceptional Service and Beautiful Rooms
At Dorsett Shepherds Bush Hotel, you can expect exceptional service and beautiful rooms. The staff at this hotel are not only lovely, but they are also friendly and helpful, making you feel extremely welcome. Guests highly recommend this hotel and would definitely stay here again. The breakfast buffet is great, and the rooms are clean, spacious, and beautiful. The staff goes above and beyond to ensure your comfort, making your stay a memorable one. If you are looking for a hotel with exceptional service and beautiful rooms, Dorsett Shepherds Bush Hotel is the perfect choice.
Exceptional Customer Ratings at Dorsett Shepherds Bush Hotel
Dorsett Shepherds Bush Hotel in London, United Kingdom, has garnered exceptional customer ratings, making it a top choice for travelers seeking a memorable stay. With an overall rating of 8.3, guests have consistently praised the hotel for its outstanding value, impressive facilities, and exceptional cleanliness.
One of the standout features of Dorsett Shepherds Bush Hotel is its excellent value for money. With a rating of 8.1 for value, guests have expressed their satisfaction with the reasonable rates and the high quality of services and amenities provided. Whether you're a budget-conscious traveler or simply looking for great bang for your buck, this hotel delivers on all fronts, ensuring a comfortable and enjoyable stay without breaking the bank.
Another aspect that guests have raved about is the hotel's well-maintained facilities. With a rating of 8.0, the hotel offers a range of amenities that cater to the needs of every guest. From a fully-equipped fitness center to a stylish bar and lounge area, Dorsett Shepherds Bush Hotel ensures that guests have everything they need for a relaxing and enjoyable stay. Whether you're looking to unwind after a long day of exploring the city or stay active during your trip, the hotel's facilities are sure to exceed your expectations.
Furthermore, Dorsett Shepherds Bush Hotel has received high praise for its impeccable cleanliness, with a rating of 8.6. Guests have consistently commended the hotel's commitment to maintaining a spotless and hygienic environment throughout the property. From the pristine guest rooms to the sparkling common areas, every corner of the hotel is meticulously cleaned and well-maintained, ensuring a comfortable and pleasant stay for all guests.
With such positive customer ratings in various categories, including value, facilities, and cleanliness, Dorsett Shepherds Bush Hotel is a standout choice for travelers seeking a memorable stay in London. From its exceptional value for money to its well-maintained facilities and impeccable cleanliness, this hotel goes above and beyond to provide a truly outstanding experience for its guests.
Very good7.9
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Provided by verified guests of
Excellent
Review summary
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The hotel has excellent and friendly staff, providing a great stay experience with comfortable beds. The rooms are spacious and clean with comfortable beds. Added to that, the hotel has the best location opposite Westfield shopping center and close to Shepherd's Bush station, White City station, and Wood Lane station. The guests find this hotel good value for money due to its clean and well-presented facility.
Inconsistent staff and room quality is the only issue mentioned in some reviews.
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I’ve stayed in this hotel for years but on my last visit I had a real issue with noise. There was constant banging of doors from 6am until well after 8am which could be heard from the bed I was attempting to sleep in. I understand there is work to be done, but the constant chatter, rattling of buckets and bottles and slamming of doors does not accommodate guests very well. I could also hear slamming doors around midnight but that was much less frequent. The room was very clean and tidy however is definitely started to feel dated and doesn’t quite match up to some of the newer hotels. Small things like the lack of usb sockets in the plugs, the rattley aircon and the quilt didn’t feel particularly plush and fluffy. My room also felt like a second thought and had a socket in the middle of the bed as it was clearly designed for two single beds, not one kingsize. Overall, this hotel and its rooms does not match the high end quality of the lobby and corridors and I think there are better options out there in London. The apartments offered by the hotel, being newer feel of a better quality and are a better experience in my opinion.
Thank you for sharing your comments with us regarding your recent stay at the Dorsett London Shepherds bush. Please accept my personal apologies if we fell below your expectations regarding the service. We do value feedback from our customers as it is the only way we can truly improve our offering, thank you for pointing out the shortfalls. We do hope you will return to the Dorsett Shepherds Bush in the near future. Kind regards Dorsett London Shepherd’s Bush
We’ve stayed at The Dorsett before. Very handy location on Shepherd’s Bush Green. Room was good with clean bathroom and decent shower. There aren’t USB ports in the bedroom so you need to take a plug adapter. The TV wouldn’t switch on, but a quick call to the front desk had engineers sorting it in 15 minutes. We had breakfast included in the rate so ate in the restaurant area. It was extremely cold - below freezing outside. The foyer and dining room were very chilly. Breakfast wasn’t great, toaster was shot - notes adjacent instructing users not to leave toast unattended and not to toast bread rolls…a PLEASE in those sentences would’ve been a nice idea. In short, happy to stay there, staff friendly…wouldn’t stay for breakfast…chose a local cafe or coffee shop.
Thank you for taking the time to review your recent stay. We appreciate the kind words and your feedback regarding the breakfast. We strive at Dorsett to provide a memorable experience and high quality service so please rest assured we take all our feedback seriously and will take these points on board to continuously improve our high standards of service. We hope to welcome you back to The Dorsett on your next trip. Kind regards, Luke - Dorsett Shepherds Bush
Can't fault the location as you're a stones throw away from two tube stations, the hustle and bustle of Shepherds Bush and Westfield shopping centre. A very clean foyer and attentive reception. However, we requested a twin room when we reserved and even called to confirm this before we arrived. Sadly, the first room they allocated us was not even cleaned. So they changed our room, but that room's bed hadn't been twinned. So the check in process can be improved. The housekeeping team quickly twinned it and the front desk gave us complimentary breakfast and late check out. The shower was fantastic, as was the refrigerator, complimentary spring water and the bed. The rooms were a bit cold but not worth making a big deal about as their air-conditioning system ensured superb air quality in the rooms. Breakfast was healthy, well stocked and decent choices of cooked and continental. Their eggs were fantastic quality. However the coffee maker had a choice for espresso but we were not allowed to use that which was a bit confusing. So all in all, lots of good points but some room for improvement. Will I give this hotel another try if I find a good deal? Absolutely, and so should you.
Thank you for your fantastic rating and comments. I am very happy that you had an enjoyable stay with us. Sorry for the delay of check in process and room cleaning this won't be happening again. We very much look forward to welcoming you back again soon. Kind Regards Dorsett London Shepherds Bush
I normally stay east when visiting London but decided to have a change and stay somewhere different. Shepherd’s Bush seemed like a good choice as I was travelling via Heathrow and it’s an easy transfer. The Dorsett is conveniently located close to two underground stations and a few minutes’ walk to Westfield. Checking in and out was fast and efficient. Staff were friendly and polite. They upgraded me to an executive room which was nice of them. The room was comfortable but there was no natural light - my window looked out onto the hotel atrium which has a skylight but in practice is artificially lit. Buffet breakfast was enough but the hot option was basically a full English breakfast. If you don’t want that, if you’re vegetarian or if you don’t eat pork, your hot food options are limited.
We’re pleased to hear that our convenient location and proximity to transport links and Westfield worked well for your visit. It’s wonderful to know that our team made a positive impression during your check-in and check-out, and that you appreciated the complimentary upgrade to an executive room. We apologize for any inconvenience caused by the lack of natural light in your room. While the atrium design allows for a unique view, we understand that it may not provide the same experience as a room with an external view. For future stays, please feel free to request a room with more natural light, and we’ll be happy to accommodate your preference whenever possible. Regarding the breakfast, we appreciate your comments on the variety of hot options. We value our guests’ dietary needs and preferences, and your feedback will help us improve our breakfast offerings to ensure a wider selection that caters to everyone. Thank you once again for staying with us, Warm Regards, Francois,
270 meters to public transportation
Free Wi-Fi in all rooms!
Air conditioning
Daily housekeeping
“ excellent location. subpar room and service”
this hotel is a short walk from shepherd's bush market train station and there is also a bus stop right outside of the hotel entrance. hotel is average. the room that we got is average. i wouldn't say they are a four star hotel because it felt like 3 stars. our room is supposed to have a refrigerator but when we asked for one, they said they are fully booked and couldn't provide me with one. the electric water heater for making coffee/tea in the room was missing and the phone in the room was not working because there was no phone cord. we asked for someone to fix it, maintenance came over and took a look, brought a phone cord, left and asked us to wait for a minute for the dial tone. guess what? of course didn't work. either there is a dial tone or not. i asked for the water heater, he said reception should give it to us and didn't bother to offer to tell reception. we only stayed for 2 nights so we just let it be. no fridge, no hot water for tea/coffee and no working telephone. staff seems not to care so we just went with the flow. this is not a four star hotel!! service is subpar. rooms are outdated. cleanliness is average. oh, and for the second day, i gave my laundry to housekeeping to have it done since i was running out of clothes. after 30 minutes, housekeeping came back and said they couldn't laundry because machine is not working. like really?!? it seems like nothing works in this hotel and they call themselves four star and charge customers like they are four stars! the only positive thing that happened was when one receptionist checked us in early and accomodated us. she was very nice, her name was Sania. if it wasn'y for her, i would have given this hotel 2 star rating. very poor room facility.
Thank you for taking the time to review the hotel, Myra. We're really sorry to hear that your stay at the hotel didn't live up to expectations. Please know that your feedback is being reviewed and we would seek ways to enhance our services and overall guests' experience. We sincerely hope you would consider giving us another chance to welcome you back again and serve you better in the future. Regards Dorsett Shepherds Bush London