Excellent”

- Good value for money - Friendly and helpful staff. Can leave bags with concierge service before and after your visit. - Good breakfast range ("Western" food- beans, toast, pastries, omelettes,...; and Asian food: curry, rice, noodles etc) - Not directly in the centre, but short walk to a metro station

Cool place”

Service is good, they are attentive, check in and out are smooth.... And I like the shuttle bus services!

The best”

Location is quite far from Tsim Sha Tsui but easy to navigate around since they have shuttle to the station. Near Disneyland and Ngong Ping. You can take their free shuttle to Tsing Yi station and take the MTR from there to Sunny Bay (Disney) / Tung Chung ( Ngong Ping) Availed the free breakfast and it was worth it. There’s 7 eleven nearby and the nearest MTR station is around 10-15min walk. But again free shuttle is provided.

Nice room”

I booked Dorsett family theme room with children amenities, I really like the room, the room is big and clean. My daughter love the tents and the decor of the hotel. The breakfast also Ok but everyday with the same menu. Location farway from MTR, but they provide shuttle services that can bring you to certain MRT, but u need to fast booked the shuttle because they always full.

Acceptable”

The hotel room is smelly; carpets are dirty; the shower head is almost broken; the double room occupied by my friend is very tiny; information provided by the staff members (e.g. fares and schedules of public transport) is not accurate.

Well done ! ”

Service was good . The check in n out was fast . They even let me use Singapore dollars as a deposit . The manager was very nice knowing that it was my birthday he gave me compliment breakfast which very much appreciate it. The bellhop went out with a umbrella to hail a cab for us as I was no good in cantonese He asked the cab to bring me to where I want to go I stayed there from 27-30April n then went back to stay again on 3-5May . I stayed there 1st time in Jan n I like the place thought it's a bit inconvenient but they have shuttle bus to the MTR as well as TST. Waking distant to MTR is not far too . Taking taxi from Tsuen wan MTR only cost hk$30. I think this is a nice place to stay not so rowdy . Although check out time at the lobby can be crowded. Highly recommend if you want a see the quieter side of HK.

Exceptional”

Staff are very friendly. Convenient shuttle to big MTR station, Kwai Fong. Unfortunately, the 7/11 store at the hotel is not operated 24hrs. Like the name suggest, it opens from 7 am to 11 pm only. Haha ! The breakfast buffet has plenty of food choices. However, the fruits aren't very fresh at times at the Lounge Club level at 22/F. Other than these, I'm pretty happy about the accommodation.

Great Hotel to stay”

Staffs were very helpful and with great hospitality. Room was clean and comfortable. Shuttle bus provided from Tsing Yi Airport Express Station to hotel and to Kwaong Fong MRT Station. I spend a little bit more time to walk around hotel for local delicacies. Will stay here again

Everything is okay minus the location ”

The room is not so big, but it is quite enough for 3 of us. Bathroom was clean, linen is fresh, nicely decorated, Breakfast is good, the only downside is the locations very poor, lack of restaurant and Tau wo hau MTR is quite far and not so walk friendly, near the industrial area.

highly recommended!”

Can really tell that every hotel staff is trying their very best to accommodate all requests made. Although location is not close to vicinity, the free shuttle bus service provides even a better alternative.

Great stay”

1) bus A32 took us direct from HK airport to doorsteps of Dorsett Tsuen Wan for HKD18.90. To go back to airport via bus, turn left when exiting hotel , walk up small slope to the traffic light and cross to the A32 bus stop to the airport. Very convenient 2) hotel provided us with a smartphone with unlimited data and local calls (did not utilise) and can share via hotspot 3) Free and frequent shuttle services between hotel and Kwai Fong and Tim Sha Shui MRT stations. 4) Room unit was clean and the housekeeping staff (sorry, din get her name) was very courteous 5) Very helpful reception staff. Mr Leo enabled us to check in earlier and Ms Sarah helped us to handle the smartphone. Kudos and Thank you to these two staffs.

Convenient even with young kids (I travelled with 3!)”

Great assistance from check in, in stay, with very efficient pick up by the shuttle bus. Loved the room that we picked (the family suite) and the walk to the nearest MTR is really not that bad (give it a try, we did but be careful of speeding cars on the highway). All in all we had a good time and it may just be our favourite spot in HK for our family of 5.

Greater than Expected”

First time with this hotel. Location wise not too bad. DoorStep to the bus station, MTR station not too far from hotel (10mins walk) along the walk way of road. There’s food around with walking distance. Hotel is good. Love it. Approx 50mins bus from airport. Will definitely come back again next time.

Excellent”

very impressive top class professional & efficient hotel staff in all areas including reception, housekeeping, concierge & coffee shop. Will definitely be my top hotel choice! In fact, I'll be staying there again very soon!

Nice to Stay”

The location is far from city, but if you prefer a quiet and relaxing place to stay you can choose dorsett,the staff are ver helpful. I requested for 2 extra pillows, i didnt expect it was free of charge👍🏻. Will recommend☺️

Good services ”

Ive stay in several hotel around hong kong n i think this is the best hotel. All the staff was very helpful n friendly. I book this hotel because of good reviews n this hotel deserves good recommendations. Even abit far from central but hotel provide shuttle services to near mrt station. We enjoy our stay . Will recommend friends to stay at this hotel.

Nice hotel but..”

It was a nice hotel. The room was big enough to fit my whole family. It was clean and the food was good. The staff were friendly and accomodating. But the location was too far from the restos and shops. Need to take uber or bus. There’s a chinese resto at the back of the hotel but they do not speak english. Good enough there’s a small 7-11 store just beside it. Overall, our stay in the hotel was great, we really had a good time.

Very nice hotel, nice staff, comfy rooms and all are just very friendly and helpful. ”

Very nice hotel, location is great. The staff are very friendly and helpful. They have a kids zone which my son enjoyed a lot. The shuttle bus service also is very convenient. Highly recommended :) will stay here again

Friendly Staffs”

The staffs here are friendly and really helpful. I'd be give some tips to such amazing hospitality if I could. But need to point out one major issue. The free shuttle bus services to the train station is a plus but when you need a ride home from the shuttle bus can be a pain in the ass cause there's no lining up system or a reservation system, so some of the mainland Chinese tourists will push you and go ahead of you even when they came late waiting for the bus for pickup. Please do something about this. 9/10 for the services.

Excellent Customer Service”

The staffs here are friendly and really helpful. I'd be give some tips to such amazing hospitality if I could. But need to point out one major issue. The free shuttle bus services to the train station is a plus but when you need a ride home from the shuttle bus can be a pain in the ass cause there's no lining up system or a reservation system, so some of the mainland Chinese tourists will push you and go ahead of you even when they came late waiting for the bus for pickup. Please do something about this. 9/10 for the services.