Hongkong getaway”

I must say that Dorsett Tseun Wan is really recommendable to everyone. Me and my husband had a short stay in Hongkong and obviously we were looking for a cheaper accomodation and we found this hotel. As first timer in Hongkong we didn't know the areas in the city so when we found out that it's quite far away from the central that is the downfall of this great hotel but apart from that we love everything about this hotel. The staff are very helpful I must say Jay from the concierge is very kind and always wear his brightest smile, Hugo from the reception desk is very efficient and very good in his english, and Yoyo is very helpful as well. I tried to remember all these kindest people we met in this hotel, great job to you guys! We love the semi-buffet lunch as well truly a great price and the food was very good, we had it in Dorsett Cafe downstairs. I love the handy phone that you can borrow all the way your stay there, and the shuttle as well although it just goes around tsuen wan area. Thank you Tsuen Wan Dorsett I hope you have a branch in the central soon, thank you, more power and God bless!

hotel 4 * with 5 * service attitude all round”

Staff performances from reception to housekeeping were speedy efficient Rm very clean lighting bright and pleasant bed very comfortable, bathroom big, shower strong. When I called housekeeping for hair dryer they told me it was in the room yet instantly a staff was sent to ensure I found it. Check-in was speedy efficient once the passport was handed over to retrieve the guest name in their computer system no further unnecessary request to present hotel voucher is gesture of welcome to an expected guest. My heartfelt thanks to Gary, the general manager, who offered us a lift to mtr station when he knew that we had just missed the shuttle bus. Shuttle bus at hotel doorstep more than make up for the hotel location being not nearby city or mtr station was punctual clean comfortable. Lift with individual floor lobby was fast even at main lobby no waiting crowding such that though compact it was cozy, quiet, well decorated and furnished. I did not eat at hotel restaurant so ignore my dining rating. Overall my stay at Dorsett Tsuen Wan was perfect.

satisfied customer!”

We enjoyed our 6-night stay at dorsett tsuen wan, how very convenient to reach hotel straight from the airport : just take the A32 bus from airport and it will directly stop in front of the hotel, another plus point is the hotel provide shuttle bus to & from kwai fong mtr, tsingyi mtr station (near to disneyland,ngo ping cable car, hzmb port via feeder bus from sunny bay st.)& TST area, it's definitely saving our transportation cost! Furthermore, the staffs are very helpful especially when something happened with our baby and we need to go to the hospital, the supervisor ( i guess he is) helps us by giving details information where to go, ordering cabs and surprisingly,when we entered our room there's some fruits wishing our baby had a speedy recovery! That was so sweet and thoughtful!❤️❤️ To go back to the airport : just take the hotel shuttle bus to Tsingyi station to reach airport express train or if you don't have many luggages with you, take the A32 bus by walking uphill to the bus station (approx 3 minutes from the hotel) Cons : because the location is in industrial area, not a lot of food available in the neighborhood, we always had our dinner before go back to the hotel. Overall, we have a pleasant stay at dorsett tsuen wan, thank you!

Great stay”

1) bus A32 took us direct from HK airport to doorsteps of Dorsett Tsuen Wan for HKD18.90. To go back to airport via bus, turn left when exiting hotel , walk up small slope to the traffic light and cross to the A32 bus stop to the airport. Very convenient 2) hotel provided us with a smartphone with unlimited data and local calls (did not utilise) and can share via hotspot 3) Free and frequent shuttle services between hotel and Kwai Fong and Tim Sha Shui MRT stations. 4) Room unit was clean and the housekeeping staff (sorry, din get her name) was very courteous 5) Very helpful reception staff. Mr Leo enabled us to check in earlier and Ms Sarah helped us to handle the smartphone. Kudos and Thank you to these two staffs.

Exceptional”

I'm a return customer for Dorsett Tsuen Wan Hong Kong. I always stay here because this hotel is near my HK office. This hotel didn't disappoint me this time as always.

Excellent Service for the front desk staff. ”

Our stay was enjoyable, and we will return next time . Before we stay at L hotel in Tsuen Wan. We came try on last week stay one night with my boy friend. Awesone Front dest team. They are friendly and efficiently. Specially Paul Mak at front desk. He working over-night on that day. He helpful and introduce this hotel to us. We are totally comfortable staying at Dorsett Tsuen Wan Hotel. It will be the only hotel we will stay everytime we on holiday. The room was very nice also .We love the hotel concept and the staff service . I working in hotel industry . But will suggest to my family , friends.

Exceptional”

We used Dorsett Tsuen Wan hotel for the second time. Its location is convenient enough. You can use public bus A32 to reach it from airport. Metro station is in 10 min by walk from hotel. Staff is English speaking and very friendly. Restraunt is very good and not so expensive. Room cleaning was good. Just a little bit far from city central areas - about 30 min by metro.

Solid 4 start hotel with outstanding staff”

Very enjoyable! STAFF I felt like a VIP! The manager on duty personally escorted us to our room, which had no bathtub as we had requested. He moved us to a second room, which (after seeing it) he personally felt was too small for us. So he moved us to a THIRD room, which was outstanding for us! (2 adults, 1 child, 3 infants). (Incidentally, the room was a Deluxe Suite, Room # 1924). All management greeted me by name and were eager to help. They all communicated well enough in English. Even the room cleaning lady was exceptionally nice and accommodating! I'd say the service was easily 5-star quality. LOCATION Could be better. The free shuttle to the Tsuen Wan train station is crucial. There is a Circle K attached to the hotel for basic needs, and two other small convenience shops in sight up the hill. For more shopping and restaurants, it's a reasonable walk to the Kwai Chung Shopping Center. Otherwise your next best bet is to take the free hotel shuttle to the Tsuen Wan train station, which has a large shopping mall attached, complete with Starbucks and McDonalds :). Taxi to the airport was 220 HK$ (approx. 32 USD). ROOMS We had two rooms - a Deluxe Suite (1924) and a Superior Room (1926). 1926 was cramped compared to the other Superior rooms we saw, but 1924 was fantastic compared, complete with bath and shower. We had two cribs in the bedroom, and there was still ample room. We used the handy smartphone several times to make calls and browse the internet. Be sure to use the erase feature on the phone before you checkout. PRICE Reasonable for a 4-star hotel. If your room doesn't include breakfast, I'd recommend buying a breakfast pass ahead of time for $68 HKD (~$9.50 USD). Buying breakfast in the morning is $98 HKD (~$14.00 USD)

Second time staying. good location and a great brand and staff!”

We stayed here before and it was great value and a clean comfortable hotel. After our recent stay in Dorsett Kuala Lumpur which was awesome too we were happy to come back to the Tsuen Wan Dorsett. Location is very good for the MTR and the value is excellent not to mention the great potential for Asia Miles earning :)

Short trip”

I would like to compliment the staff from Dorsett,Tsuen Wan,they are caring, professional, and helpful. Before my arrival to the hotel, I have requested them for a simple decoration of our family room to make it memorable to celebrate our wedding anniversary. Their response are prompt to our request. We will choose to stay there again in our next trip to Hong Kong.

Dorsett Tsuen Wan, Hong Kong”

I stayed at the Dorsett Tsuen Wan because I had to book super last minute, but I probably wouldn't have chosen this hotel if I'd had more time to put thought into it. It's a fine place to stay, though. The room itself was very nice, and they provided all the essentials like combs, toothbrushes, toothpaste, coffee, tea, bottled water, etc. I enjoyed using the wifi, the large-screen TV and the tea kettle every morning. I really loved the light switches near the bed that control all the lights in the room as well as the "do not disturb" and "please make-up the room" lights to signal the cleaning staff from the hallway. Genius. I do find the design of the room weird, though. I don't get the giant window between the bathroom and the bedroom. There's literally nowhere you can be in the room where you can't see if somebody's in the shower or, y'know, otherwise using the bathroom... I mean, I traveled alone, but the room had two beds, so...? The Dorsett Tsuen Wan is conveniently located a short walk from the Tai Wo Hau MTR station, which is really nice. That is, however, the only thing convenient about this location. The train actually takes about 50 minutes to get to more populated parts of town, and it's about $200 HKD (about $26 USD) to get to or from the airport by taxi. There isn't much near the hotel besides the 7-Eleven next door, which isn't even open 24 hours! Wacky. All-in-all, the Dorsett Tsuen Wan is a nice place, but I wouldn't recommend it to any travelers looking to explore a lot of the area. I enjoyed my stay, but I really wish this hotel was more centrally-located. I would definitely stay somewhere else on my next trip to Hong Kong.

Refreshing stay with mountain view”

Had stayed for 5 days last week family. Starting with smooth check in and comfortable accommodation in quiet and peaceful neighborhood, had a nice experience. We were greeted warmly on arrival and were pleasantly surprised when were offered an upgraded room with mountain view. Metro station is quite close by and it takes just five minutes of stroll. The complimentary bus service to Tsim Sha Tsui always as well as Kwai Fong station was punctual and convenient so we could save a lot commute time and expense. Menu options in the hotel restaurant were limited but Tsuen Wan has some good restaurants if one likes to explore. Travel desk was very friendly and helpful.

Clean and Comfortable ”

Stayed for 6 nights and found the Superior room to be spacious and comfortable (22 sqm with high ceilings). The room was on level 3 but it wasn't very noisy with the traffic at night. Complimentary mini bar was handy for a few snacks (replenished daily) and the handy smart phone was great to use using my stay to make free calls and as a Wifi hot spot for my phone. Gym was basic and adequate with two treadmills, a bike and cross trainer. Some weights provided as well. Staff were polite and spoke English. I found them all to be polite and friendly. Although the location was further away, the shuttle bus every half hour was handy to get to either Tsuen Wan or Tsuen Wan West. You can walk to Tai Wo Hau Mtr in roughly 7mins. Overall I enjoyed my stay as I was visiting relatives in Tsuen Wan. I didn't mind travelling further on the mtr to get to Causeway bay or Mong kok. The hotel was good value for money.

Perfect for airport transit passenger”

Decent room, kind of small but I guess HK standard. There is an airport bus stop in front of the hotel, perfect for airport transit. Tsuen Wan is a good area for shopping and food too, please check local bus on google map. Shuttle bus was kind of helpful in this industrial area but very limited stops. 7-11 downstairs close too early. I'd call it 3.5 stars, it's a bit small to be called a 4* hotel. I'd highly recommend because the value's very good.

Great value, however do your research on location”

Pros: - Larger than average room for Hong Kong. Clean and well thought layout - Helpful staff, very efficient - Freedy Phone for free 4G and local/limited international calls - A32 airport bus drops you ~10m from entrance - Free shuttle to Kwai Fong MTR station Cons: - Surrounding area is industrial, so no dining or shopping close by. Deal Breakers: - Location and transport in/out. 10min walk to Tai Wo Hau MTR or shuttle bus every half hour to/from Kwai Fong MTR until 22:00. Miss the last shuttle, take a taxi from Kwai Hing MTR, should be base fare. Pro Tip: - For those taking the A32 back to the airport, take the rear lifts (past the back door in the lobby) to level 5 and exit onto Kin Hong St which is at the top of the hill. Walk out and turn right to see the bus stop.

Near Airport, Disneyland, Lantau.”

Away from city busy hustle, Dorsett Tsuen Wan is a great choice for those who wish to visit Lantau, Disneyland or Macau since it provides free shuttle bus to Tsing Yi Station, Tsim Sha Sui and Kwai Fong. Value for money too when taking the cab to Tsim Sha Tsui is around HKD100 one way.

Hotel near MTR”

We had spent 5 nights. At last day, we didn't get replace tea, sugar, etc. Maybe forgot.. There is nothing around hotel except 7 eleven. You must go to tsuen wan for having meal. We order double bed but not available. Overall is satisfied. Thank you to Dorsett Tsuen Wan for the service. Its worth to staying here at next vacation..

It's a bargain!”

There was a promotion for Family Room when I booked and was even cheaper than the standard room so my review might not be comparable to the other standard or basic rooms. Hotel staffs are friendly and are very helpful. Room is about 400 sq.ft and that is a lot bigger than other Asian hotel rooms. A twin and a single bed are included but I was traveling by myself. Bathroom is clean from my standard. The complimentary mobile phone is great and can be used as a wi-fi hotspot while going out. It would be better if the call function is not running on VoIP so I can have a contact number for other people during my stay. Remember not to use the room telephone for any local call! I learned my lesson and paid HKD$10 for two local calls before knowing I can use the complimentary mobile phone... There are rooms for improvement. 1)The last free shuttle bus departs Tsuen Wan MTR at 21:50 and that is way too early especially for a nightlife city. I suggest the hotel extending the free shuttle hours especially for the weekends. Walking from Tai Wo Hau MTR station takes about 10 minutes but I suggest taking a taxi from Kwai Hing MTR station back to the hotel because it costs only HKD$22 and is the best solution if returning from the city core. Traveling from commercial district Tsim Sha Tsui to the hotel at night costs about HKD$100 which is not bad compare to North American cities. 2)The A/C system is loud so it might be a problem for people need quiet environment to sleep. The A/C is off when the key card is taken off so expect about five minutes to cool down the room each time returning to the room. 3)Noisy Mainland China tour groups at the lobby. That's something the hotel can't control. I will return to this hotel if there is another promotion for the Family room.

Well done ! ”

Service was good . The check in n out was fast . They even let me use Singapore dollars as a deposit . The manager was very nice knowing that it was my birthday he gave me compliment breakfast which very much appreciate it. The bellhop went out with a umbrella to hail a cab for us as I was no good in cantonese He asked the cab to bring me to where I want to go I stayed there from 27-30April n then went back to stay again on 3-5May . I stayed there 1st time in Jan n I like the place thought it's a bit inconvenient but they have shuttle bus to the MTR as well as TST. Waking distant to MTR is not far too . Taking taxi from Tsuen wan MTR only cost hk$30. I think this is a nice place to stay not so rowdy . Although check out time at the lobby can be crowded. Highly recommend if you want a see the quieter side of HK.

Very Nice Hotel away from Bustling center of Hongkong Island”

We had a great stay at this hotel. Very nice, very clean, very affordable price during the time we were there. The hotel staff are efficient from the front desk, to door men,and house keeping. also the bus transfer is great way to go around Tsuen Wan. over all this is the best hotel we have stayed. Thank you