Doubletree by Hilton Hangzhou East
King Guest Room - Bed Doubletree by Hilton Hangzhou East
Lobby Doubletree by Hilton Hangzhou East
Lobby Doubletree by Hilton Hangzhou East
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8.0
Excellent
/10
(56 reviews)See what guests said
See map
7.0
Very good
Location rating score
Very good location
Parking
FREE
  • Jinshahu Subway Station260 m
  • East free Shopping Mall500 m
  • Xiasha integrated Market640 m
  • ShiMin ZhongXin DiTie ShangYe690 m
  • Gaosha Road Subway Station1.08 km
  • GaoSha ShangYeJie1.15 km
  • West Xiasha Subway Station1.15 km
  • Hangzhou Xincheng Hospital1.3 km
  • Shopping Center1.36 km
  • Sandy city Mall1.65 km
  • Doubletree by Hilton Hangzhou East

    No. 600 Jinsha Avenue, Xia Sha District, Hangzhou, China, 310018 - See map
    Exceptional comfort
    9.1 room quality and comfort
    Excellent cleanliness
    8.6 rating for cleanliness
    • 280 meters to public transportation

    • Airport transfer

    • Currency exchange

    • Hot tub

    • Sauna

    Property ranking|Compared to 2,993 Hangzhou properties
    See all rankings
    Room comfort score
    9.1/10
    Cleanliness score
    8.6/10
    Couples review score
    8.7/10
    Cheapest price score
    Better than
    99
    %
    of Hangzhou properties
    Better than
    98
    %
    of Hangzhou properties
    Better than
    98
    %
    of Hangzhou properties
    Better than
    98
    %
    of Hangzhou properties
    Value for money7.9
    Distance to city center20 km
    Location rating7.0
    Nearest airportHangzhou Xiaoshan International Airport (HGH)
    Distance to airport13.1 km

    Rooms available at Doubletree by Hilton Hangzhou East

    9.1
    Exceptional
    Room comfort & quality
    King Deluxe Suite
    King Deluxe Suite
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Executive Suite
    King Executive Suite
    ...
    • Room size: 80 m²/861 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Executive Room
    King Executive Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Deluxe Room
    King Deluxe Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Executive Room
    Twin Executive Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    King Accessible Guest Room
    King Accessible Guest Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    Twin Guest Room
    Twin Guest Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Twin Deluxe Room
    Twin Deluxe Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    King Guest Room
    King Guest Room
    ...
    • Room size: 40 m²/431 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
    King Presidential Suite
    King Presidential Suite
    ...
    • Room size: 160 m²/1722 ft²
    • City view
    • 1 king bed
    Enter dates to see prices
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    More about Doubletree by Hilton Hangzhou East

    More about Doubletree by Hilton Hangzhou East

    An overview

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    What they offer

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    Property's guest policies

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    Some helpful facts

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    Announcements

    Kindly be noticed that ,the Chess Room will be closed for SPA conversion and the estimated construction period will be 2 months.

    Reviews of Doubletree by Hilton Hangzhou East from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (56)Booking.com Reviews (93)
    8.0
    /
    10
    Cleanliness8.6
    Facilities8.0
    Location7.0
    Room comfort and quality9.1
    Service8.4
    Value for money7.9
    Rating
    9+ Exceptional (9)
    8-9 Excellent (6)
    7-8 Very Good (9)
    6-7 Good (3)
    <6 Below Expectation (5)
    Time of the year
    Mar - May (4)
    Jun - Aug (12)
    Sep - Nov (9)
    Dec - Feb (7)
    All languages
    All guests (56)
    All room types
    Showing 32 verified guest comments
    12
    4.0
    handy from Indonesia
    Business traveler
    Twin Guest Room
    Stayed 3 nights in August 2018

    Please return my deposit ”

    staff english very poor, hotel swipe my credit card for deposit but still not cancel my deposit over than 1 month and now i have to pay my credit card for fraud??

    Reviewed September 19, 2018

    Dear guests, I am sorry to bring you such a bad experience. The information you have feedback has been handed over to the relevant departments and will be resolved as soon as possible. We will pay more attention to detail. We look forward to seeing you again!

    Responded September 30, 2018
    Doubletree by Hilton Hangzhou East
    7.6
    Very good
    SHENG from Taiwan
    Business traveler
    King Guest Room
    Stayed 2 nights in February 2018

    Very good”

    No free Wi-Fi service

    Reviewed February 10, 2018

    尊敬的宾客,您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚,我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念,您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠,期待您的再次光临!

    Responded September 06, 2018
    Doubletree by Hilton Hangzhou East
    10.0
    Exceptional
    LEE from Taiwan
    Business traveler
    King Deluxe Suite
    Stayed 1 night in October 2017

    very good”

    very good

    Reviewed October 18, 2017

    尊敬的宾客, 感谢您对我们的支持与肯定,此次入住,能够让您感到称心如意,我们深感荣幸,“细致入微、体贴入心”一向是我们所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。祝愿您身体健康,开心快乐每一天。

    Responded September 06, 2018
    Doubletree by Hilton Hangzhou East
    8.0
    Excellent
    ASRUL from Malaysia
    Business traveler
    King Guest Room
    Stayed 4 nights in July 2017

    no free wifi for booking thru agoda”

    no free wifi for booking thru agoda

    Reviewed August 01, 2017

    We appreciate your feedback regarding the speed and cost of our wireless internet service. While we do charge an additional fee for wireless internet, we strive to be competitive with other hotels and offer quality services and amenities in our guest rooms. We know that internet access is an important feature of the guest experience, and we are continually working to look for ways to help our guests better connect. We hope you will consider staying with us again in the future, and thank you again for taking the time to offer your review.

    Responded August 11, 2017
    Doubletree by Hilton Hangzhou East
    8.3
    Excellent
    John from Taiwan
    Business traveler
    King Accessible Guest Room
    Stayed 2 nights in July 2015

    biz Hotel east of hangzhou”

    Cleanliness, new, near subway

    Good. Nothing spectacular.

    Reviewed August 03, 2015

    Thank you for your trust. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded October 15, 2018
    Doubletree by Hilton Hangzhou East
    8.0
    Excellent
    TIMOTHY from Singapore
    Business traveler
    King Guest Room
    Stayed 1 night in April 2015

    Great comfort”

    Housekeeping, front desk, careline personnel

    From check in to the room is great. It was my second stay there. However I need to commend on the cafe that serves breakfast. The hot food section does not taste good and the selection is mediocre. Spring roll is dry bacon is not crispy to name a few. Fruit selection is few and the cold cuts tasted horrible. Apart from that staffs are not even attentive and a distinct lack of an occasional smile. The Japanese restaurant which was mentioned in the guest directory is sub par on it food. Sashimi is not that fresh and overly cold. Soy sauce that comes with it is not suitable and the wasabi tasted cheap. Sushi is also not made well with loose grains in the platter served. Basic service SOP is lacking as they serve sashimi, sushi, soup and fried rice all at the same time to an individual. I know that it is not under the hotel management but since it was mentioned in the guest directory, I would at least expect a certain standard. The establishment is great but I felt it is let down by the quality of the food and F&B staffs.

    Reviewed April 11, 2015

    Dear guest, hello. I am very sorry that our service has not satisfied you. The questions you mentioned in the comments have been reflected in the relevant departments. The opinions you have given us are also very important. We will further strengthen our training and polish the service quality in the subtleties. Thank you very much for your supervision of the service and for your valuable comments and suggestions. I hope that next time you return to the hotel, you can feel the warm service, we look forward to seeing you next time.

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    7.3
    Very good
    TIMOTHY from Singapore
    Business traveler
    Twin Guest Room
    Stayed 1 night in March 2015

    Good Stay”

    Room, cleanliness, room size

    Comfortable stay, front desk staff with a smile especially the one that handles my ck out. Only think I notice is that their bar and bakery shop is run by one staff. Twice I have to seek out other staff to attend to me.

    Reviewed March 13, 2015

    Dear guests, Thank you for your support and affirmation. We are very pleased that this stay can make you feel good. "Be careful and considerate" has always been our goal and we are striving for it. We will be more attentive to provide each guest with a comfortable and warm environment. At the same time, we sincerely look forward to your visit again. I wish you good health and happiness every day.

    Responded January 21, 2019
    Doubletree by Hilton Hangzhou East
    8.3
    Excellent
    Lian from Malaysia
    Business traveler
    King Guest Room
    Stayed 1 night in January 2015

    Met expectations”

    cleanliness, service standard and room size

    It was great. Soft comfy pillows and bed. Clean and spacious room.

    Reviewed January 26, 2015

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    7.0
    Very good
    King from Hong Kong
    Business traveler
    Twin Guest Room
    Stayed 2 nights in December 2014

    Great hotel”

    Great hotel, great breakfast, far from town

    Great hotel, great breakfast, far from town

    Reviewed December 29, 2014

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    7.7
    Very good
    Fan from China
    Solo traveler
    King Guest Room
    Stayed 3 nights in December 2014

    For business traveller only!”

    Comfortable and clean room. Nice staff.

    Good only for business travelers. Real a bad choice for tourists. Food is dissatisfied. Overall it is worthy to choose.

    Reviewed December 09, 2014

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    9.3
    Exceptional
    SHUI from Hong Kong
    Couple
    Twin Guest Room
    Stayed 2 nights in August 2014

    one of the best hotel in Hangzhou”

    1. really high quality breakfast

    One of the best hotel I have stayed, except for its location

    Reviewed August 29, 2014

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    6.0
    Shengli from China
    Business traveler
    Twin Guest Room
    Stayed 1 night in June 2014

    too far from the center”

    Good Cookie, Comfortable Room
    Reviewed June 06, 2014

    Dear guests, thank you for taking the time to give us a review. The hotel seamlessly connects to the B2 exit of Jinshahu Station of Hangzhou Metro Line 1. The subway connects to Hangzhou East Railway Station in just 20 minutes, Hangzhou West Wulin Square and West Lake Scenic Area are only 30 minutes away, and the transportation is convenient. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, we sincerely look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    7.0
    Very good
    Masanori from Japan
    Solo traveler
    King Accessible Guest Room
    Stayed 2 nights in May 2014

    地下鉄の駅に近く便利”

    /
    Reviewed May 31, 2014

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    7.6
    Very good
    Kit
    Group
    Twin Guest Room
    Stayed 3 nights in July 2019

    硬件很好,服務有點失望”

    酒店很漂亮整潔,裝修也是簡約現代風,沒有很中國那種大紅很花的👍🏻酒店外面走2-3分鐘就是地鐵站入口,直走就到天街商場很方便。到市區西湖那邊的話要坐半小時的地鐵,如果打算每天去市區景點的話不太推薦住這區。不過因為有朋友在下沙區住所以還是可以的。 服務方面有點失望,我們住3晚,3個人訂一個房間,但是梳洗用品每天都只給兩套,每天都要打電話再拿一套🤦🏻‍♀️ 然後無論是check-in的時候還是打電話多要一套梳洗用品的時候,他們語速都超快,感覺很不耐煩(明明只有我們要check-in呀??),讓人很想吶喊普通話不是我母語説慢一點好嗎??? 最後就是清潔,每天都有收拾,但是不知道是酒店對清潔standard不高還是怎樣,我們女生掉頭髮比較多比較明顯,可是就是不會吸地! 總之就是,硬件棒👍🏻,服務就讓你質疑這真的是Hilton家的嗎?

    Reviewed July 24, 2019

    尊敬的賓客, 感謝您下榻杭州和達希爾頓逸林酒店。非常感謝您的反饋,這是指導我們更快更好進步的方向.對於此次入住未達到您的期望我們深表遺憾,您所說情形我們已作記錄並與相關部門溝通跟進,會更加註重服務細節,堅決杜絕類似情形再次發生,仍舊期待您的下次光臨,見證我們的改變。

    Responded July 29, 2019
    Doubletree by Hilton Hangzhou East
    9.7
    Exceptional
    pingshan from China
    Family with teens
    Twin Guest Room
    Stayed 1 night in February 2015

    Nice hotel.”

    Clean, comfortable, cheap
    Reviewed March 01, 2015

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    8.7
    Excellent
    junseok from South Korea
    Business traveler
    King Guest Room
    Stayed 1 night in October 2014

    깨끗한 시설. 나이스 ”

    깨끗 청결

    중심에서 벗어난 지역이라 교통편 외에는 모두가 훌륭합니다 . 시설도 4성급이상의 가치

    Reviewed March 20, 2015

    Dear guests, your trust is our pleasure. I am very happy that you can have a good night here, and I will share your feedback and joy with all the hotel partners. We always adhere to the "fine and considerate" service concept, you can join the Hilton HHonors to enjoy free WiFi and get more discounts through points, I look forward to your visit again!

    Responded January 31, 2019
    Doubletree by Hilton Hangzhou East
    2.0
    Jiabin
    Solo traveler
    King Accessible Guest Room
    Stayed 2 nights in August 2018

    定的大床房变成关爱房,讲都不讲一声的”

    最差希尔顿

    Reviewed August 19, 2018

    亲爱的住客,您好。非常抱歉我们的服务没有令您满意,您在评论中提到的问题,我们已经反映到相关部门,您给予的意见,我们也相当重视。我们会进一步加强培训,在细微之处打磨服务品质。非常感谢您对服务的监督以及宝贵的意见和建议。希望下次您回到酒店,可以感受到妥帖与温暖的服务,我们期待与您的下次相见。

    Responded January 14, 2019
    Doubletree by Hilton Hangzhou East
    8.0
    Excellent
    Yanjun from China
    Solo traveler
    King Accessible Guest Room
    Stayed 2 nights in July 2018

    可以更好”

    酒店整体挺干净 员工都很友好 床和枕头特别舒服。 只是附近有工程 从早上开始会有一点吵 另外酒店的泳池好像是对外开放的 很多人, 泳池的水不清澈,有点失望。旁边的桌球室有两台桌球,球杆一共只有四根,其中两根还是坏的,希望能多备点球杆。

    Reviewed August 04, 2018

    亲爱的住客,您好。非常抱歉我们的服务没有令您满意,您在评论中提到的问题,我们已经反映到相关部门,您给予的意见,我们也相当重视。我们会在细微之处打磨服务品质。非常感谢您对服务的监督以及宝贵的意见和建议。希望下次您回到酒店,可以感受到妥帖与温暖的服务,我们期待与您的下次相见。

    Responded September 06, 2018
    Doubletree by Hilton Hangzhou East
    10.0
    Exceptional
    from China
    Business traveler
    King Accessible Guest Room
    Stayed 1 night in June 2018

    还不错”

    对面是金沙湖天街,吃喝玩乐都有了

    Reviewed June 24, 2018

    尊敬的宾客, 感谢您对我们的支持与肯定,此次入住,能够让您感到称心如意,我们深感荣幸,“细致入微、体贴入心”一向是我们所推崇和为之努力的目标,我们会更加用心的向每一位客人提供舒适温馨的入住环境,同时,我们真诚期待您的再次光临。祝愿您身体健康,开心快乐每一天。

    Responded September 06, 2018
    Doubletree by Hilton Hangzhou East
    9.6
    Exceptional
    vuivui from Malaysia
    Couple
    King Guest Room
    Stayed 1 night in March 2016

    不带来遗憾的决定”

    地理位置非常方便,地铁站就三分钟距离。附近吃和逛条件都具备。不论饭店服务柜台,工程部人员,餐厅...都脸带笑容。热忱的服务态度令人感动。我们俩不想就此点上句号,冬天我们一定要再来感受希尔顿的暖。谢谢你们!

    Reviewed March 09, 2016

    尊敬的宾客,您的信赖是我们的荣幸。很高兴您能在这里度过愉快的夜晚,我会同酒店所有的伙伴们分享您的反馈和喜悦。我们始终秉承“细致入微、体贴入心”的服务理念,您可以加入希尔顿荣誉客会享受免费WiFi以及通过积分获取更多优惠,期待您的再次光临!

    Responded September 06, 2018
    Doubletree by Hilton Hangzhou East
    12
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    Doubletree by Hilton Hangzhou East
    |Excellent 8.0
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    • Very good location
    • Hefang Street
    • Jinshahu Subway Station is within 0.26 km