DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
DoubleTree by Hilton Hotel Jakarta - Diponegoro
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8.8

Excellent
7.1% this month
/10
(1,519 reviews)See what guests said
Highly rated by guests – 93% would recommend
Housekeeping69
Breakfast49
Swimming Pool46
See map

8.4

Excellent

Location rating score

Excellent location - Inside city center
Parking
FREE
Popular landmarks
Grand Indonesia Mall 2.5 km
Gambir Train Station Building 2.8 km
National Monument (MONAS) 3.1 km
National Museum 3.4 km
Jakarta Cathedral 3.5 km
Museum Bank Indonesia 7.7 km
Jakarta Old Town 7.9 km
Ancol Dreamland 8.5 km
Istiqlal Mosque 12.4 km
Beautiful Indonesia in Miniature Park 15.4 km
Nearby landmarks
Klinik Gulardi Centre 160 m
Stasiun Cikini Railway Station 210 m
RSCM Unit Pelayanan Mata 220 m
Puskesmas Kecamatan Menteng 230 m
Parkir RSCM Kencana 260 m
RSCM Kencana 310 m
Surabaya Street Flea Market 340 m
Parkir RSCM 350 m
Flea Market at Jalan Surabaya 360 m
Kimia Farma 5 360 m
Free Wi-Fi

DoubleTree by Hilton Hotel Jakarta - Diponegoro

Jl Pegangsaan Timur No.17,Cikini, Menteng, Jakarta, Indonesia, 10310 - See map

This property is in high demand!

31 travelers have booked today.

Indonesia Care

Certifies impeccable cleanliness, hygiene, and contactless safety practices

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
  • 150 meters to public transportation

  • Airport transfer

  • Free Wi-Fi in all rooms!

  • Air conditioning

  • Daily housekeeping

Your dates are popular among travelersPopular destination! Properties in Jakarta are being booked every minute!
Value for money8.6
Distance to city center5 km
Location rating8.4

Rooms available at DoubleTree by Hilton Hotel Jakarta - Diponegoro

Excellent
Room comfort & quality
8.7
King Deluxe Suite
...
  • Room size: 74 m²/797 ft²
  • Pool view
  • 1 king bed
Enter dates to see prices
Twin Executive Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 single bed
Enter dates to see prices
Penthouse Suite
...
  • Room size: 170 m²/1830 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
King Executive Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
King One Bedroom Suite
...
  • Room size: 61 m²/657 ft²
  • 2 bathrooms
  • 1 king bed
Enter dates to see prices
King Superior Suite
...
  • Room size: 69 m²/743 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 king bed
Enter dates to see prices
Twin Deluxe Room
...
  • Room size: 35 m²/377 ft²
  • Balcony/terrace
  • 1 single bed
Enter dates to see prices
King Guest Room
...
  • Room size: 32 m²/344 ft²
  • Shower
  • 1 king bed
Enter dates to see prices
Twin Guest Room
...
  • Room size: 32 m²/344 ft²
  • Balcony/terrace
  • 2 single beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Check-in is from 03:00 PM, and check-out is until 11:00 AM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree by Hilton Hotel Jakarta - Diponegoro?

DoubleTree by Hilton Hotel Jakarta - Diponegoro is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 620000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at DoubleTree by Hilton Hotel Jakarta - Diponegoro also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, DoubleTree by Hilton Hotel Jakarta - Diponegoro has a car park right on site for maximum convenience. Parking is free for guests. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Jakarta with private transportation, the hotel can arrange taxi service.

Is breakfast offered at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Wake up to a great buffet breakfast at DoubleTree by Hilton Hotel Jakarta - Diponegoro. There's an additional charge of 251680 IDR for adults and 125840 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

DoubleTree by Hilton Hotel Jakarta - Diponegoro features 2 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including international and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings and engagements can be hosted at DoubleTree by Hilton Hotel Jakarta - Diponegoro. In-house catering service is offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, room decorations are available upon request.

Can business events be hosted at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

On-site venues and convenient event services make DoubleTree by Hilton Hotel Jakarta - Diponegoro an ideal choice for hosting events such as corporate events and meetings. All available venues come in different styles and sizes and can accommodate up to 800 people. Audio-visual equipment is available to help your business event or meeting a successful one.

What is the smoking policy at DoubleTree by Hilton Hotel Jakarta - Diponegoro?

DoubleTree by Hilton Hotel Jakarta - Diponegoro does not permit smoking in any of its rooms, but allows smoking in designated areas.

What popular shopping places are close to DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Shopping options in DoubleTree by Hilton Hotel Jakarta - Diponegoro’s Menteng neighborhood include Flea Market at Jalan Surabaya, Surabaya Street Flea Market and Cikini Gold Center.

What are popular attractions near DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Guests at DoubleTree by Hilton Hotel Jakarta - Diponegoro can easily visit Taman Suropati, Proclamation Monument and Gereja Isa Almasih located in the Menteng area.

What popular beaches are close to DoubleTree by Hilton Hotel Jakarta - Diponegoro?

Guests at DoubleTree by Hilton Hotel Jakarta - Diponegoro can easily visit Ocean Park, Lembang Lake and Tanjung Tinggi Beach in the Menteng area.

What popular natural sightseeing spots are close to DoubleTree by Hilton Hotel Jakarta - Diponegoro?

DoubleTree by Hilton Hotel Jakarta - Diponegoro’s nearby natural sights include Parkiran Gedung A RSCM, Warpas and Jalan penataran located in the same Menteng area.

Show more questions
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Explore the neighborhood

What people love about DoubleTree by Hilton Hotel Jakarta - Diponegoro

  • 9.6

    Exceptional
    Spaciousness

    "The room is also big and nice."

    Brenda

    |

    December 7, 2020

  • 9.6

    Exceptional
    Staff 

    "Very friendly staff and clean"

    abdul

    |

    March 1, 2020

  • 9.6

    Exceptional

    "Great Amenities and security."

    KIAT

    |

    December 25, 2019

Overall rating:

8.8

Excellent
1,519 reviews
Cleanliness
9.2
Facilities
9.0
Location
8.4
Read all reviews >
What travelers say they love:
Will definitely stay here again!
Vanessa from Indonesia
Family with older children
More about DoubleTree by Hilton Hotel Jakarta - Diponegoro

More about DoubleTree by Hilton Hotel Jakarta - Diponegoro

Offering quality accommodations in the shopping, sightseeing, and business district of Jakarta, DoubleTree by Hilton Hotel Jakarta - Diponegoro is a popular pick for both business and leisure travelers. Only 5 minutes from the city center, the hotel's strategic location ensures that guests can quickly and easily reach many local points of interest. With its convenient location, the hotel offers easy access to the city's must-see destinations.

First-rate hotel services and facilities that define the Hilton experience await you at the DoubleTree by Hilton Hotel Jakarta - Diponegoro. To name a few of the hotel's facilities, five food and beverages outlets with one all-day dining restaurant, one specialties Mediterranean restaurant and outdoor lounge, 10 meeting rooms including ballroom, 24-hour room service, 24-hour security, daily housekeeping, taxi service, and wheelchair accessible.

In addition, all guestrooms feature a variety of comforts. Many rooms even provide television LCD/plasma screen, slippers, closet, separate living room, and non-smoking rooms to please the most discerning guest. The hotel's fitness center, outdoor pool, spa, massage, and children's playground are ideal places to relax and unwind after a busy day. Whatever your purpose of visit, DoubleTree by Hilton Hotel Jakarta - Diponegoro is an excellent choice for your stay in Jakarta.

Show less
Amenities and facilities
Excellent
Facilities

9.0

Most talked about facilities

Swimming Pool

64 mentions

Breakfast

54 mentions

Housekeeping

26 mentions

Food & Dining

23 mentions

Languages spoken

  • English
  • Arabic
  • Indonesian

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Garden
  • Massage
  • Spa
  • Swimming pool [outdoor]
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • BBQ facilities
  • Coffee shop
  • Poolside bar
  • Restaurant [halal]
  • Restaurants
  • Room service [24-hour]

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Family room
  • Kids club
  • Playground
  • Swimming pool [kids]

Access

  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Airport transfer
  • Car park [free of charge]
  • Car park [on-site]
  • Shuttle service
  • Taxi service
  • Valet parking

Sports equipment rental

  • Bicycle rental

Available in all rooms

  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Carpeting
  • Clothes rack
  • Coffee/tea maker
  • Complimentary tea
  • Desk
  • Fitness club privileges
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Internet access – LAN
  • Internet access – wireless
  • iPod docking station
  • Ironing facilities
  • Laptop safe box
  • Mini bar
  • Mirror
  • Private bathroom
  • Satellite/cable channels
  • Sewing kit
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • Umbrella
  • Wake-up service
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Asian
  • Continental
  • Halal
  • Full English/Irish
  • Buffet
Restaurants on site

Sea Grain Restaurant & Bar

  • Cuisine: Italian, Mediterranean, Pizza
  • Menu: Buffet, A-la-carte
Location
Jl Pegangsaan Timur No.17,Cikini, Menteng, Jakarta, Indonesia, 10310
Excellent
Location

8.4

Public transportation

  • Stasiun Cikini Railway Station
    210 m 9 min drive

Hospital or clinic

  • Klinik Gulardi Centre
    160 m

Shopping

  • Grand Indonesia Mall
    2.5 km

Convenience store

  • Indomaret
    1.5 km

Cash withdrawal

  • ATM
    140 m 1 min walk
What's nearby

Popular landmarks

  • Grand Indonesia Mall
    2.5 km
  • Gambir Train Station Building
    2.8 km
  • National Monument (MONAS)
    3.1 km
  • National Museum
    3.4 km
  • Jakarta Cathedral
    3.5 km
  • Museum Bank Indonesia
    7.7 km
  • Jakarta Old Town
    7.9 km
  • Ancol Dreamland
    8.5 km
  • Istiqlal Mosque
    12.4 km
  • Beautiful Indonesia in Miniature Park
    15.4 km

Nearby landmarks

  • Klinik Gulardi Centre
    160 m
  • Stasiun Cikini Railway Station
    210 m
  • RSCM Unit Pelayanan Mata
    220 m
  • Puskesmas Kecamatan Menteng
    230 m
  • Parkir RSCM Kencana
    260 m
  • RSCM Kencana
    310 m
  • Surabaya Street Flea Market
    340 m
  • Parkir RSCM
    350 m
  • Flea Market at Jalan Surabaya
    360 m
  • Kimia Farma 5
    360 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property does not accept any foreign currencies. Guests are required to pay in local IDR currency.
  • The Executive Lounge is currently closed. Executive benefits including Afternoon Tea and Evening Cocktail will be served to your room.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until11:00
  • Reception open until00:00

Getting around

  • Airport transfer fee620000 IDR
  • Distance from city center5 km
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)251680 IDR
  • Daily Internet/Wi-Fi fee250000 IDR

The property

  • Non-smoking rooms/floorsno
  • Number of bars/lounges3
  • Number of floors18
  • Number of restaurants2
  • Number of rooms 250
  • Year property opened2014
Property announcements

Bathtub is not available in executive room type.

Wi-Fi/Internet access is available at the property with no additional charge only for room type Executive and Suite Room. Additional charge IDR 150,000/24 hours is applied for other room types.

The Sea Grain Restaurant & Bar and Wellness services are currently closed.

Please note that the Executive Lounge is currently closed. Executive benefits including Afternoon Tea and Evening Cocktail will be served to your room.

Due to the Coronavirus (COVID-19) situation, certain public facilities and areas may be closed in accordance with government directives. Please contact the property for more information.

Reviews of DoubleTree by Hilton Hotel Jakarta - Diponegoro from real guests

Provided by verified guests of Agoda
8.8
/
10
Cleanliness9.2
Facilities9.0
Location8.4
Room comfort and quality8.7
Service9.0
Value for money8.6
High score for Jakarta
Rating
9+ Exceptional (368)
8-9 Excellent (137)
7-8 Very Good (147)
6-7 Good (40)
<6 Below Expectation (49)
Time of the year
Mar - May (157)
Jun - Aug (157)
Sep - Nov (221)
Dec - Feb (206)
Don't miss out!Properties in Jakarta are being booked every minute!
All guests (1,519)
All room types
All languages

Show reviews that mention 

Showing 741 verified guest comments
12345
9.3
Exceptional
Kania from Indonesia
Group
Twin Guest Room
Stayed 1 night in July 2015

Splendid stay at Doubletree by Hilton Jakarta!”

bed, cleanliness, room

The stay was great! That was exactly what I wished to get by staying at a Hilton hotel. I was welcomed by the signature cookie of Doubletree that was heavenly delicious. The bed, as usual coming from Serta’s bed, was super comfortable. The air con was cold but I was “hugged” by the blanket that kept me warm all the time. The breakfast at OPEN Restaurant was full of choices, from American, Asian, to Indonesian style breakfast. And the service was lovely, the staffs were very attentive and proactive towards the guests. All in all, my stay at Doubletree by Hilton Jakarta - Diponegoro was splendid and I can't wait to go back there again!

Reviewed July 22, 2015

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9.2
Exceptional
Kennard from Indonesia
Couple
King Guest Room
Stayed 1 night in March 2020

Extraordinary hotel”

Can't say other word except excellent.. The room was spacious and clean, the facilities were superb (love the pool!), the staff was very good! Love the service, like giving cookies before checking in. The only problem was the pee smell from the septictank near the shower area, but they gave me fruit basket as compliment and for me the smell was still tolerable. Really enjoy the short stay in DoubleTree Hilton, will come again for sure! Thank you DoubleTree Hilton and all the staff (especially Kristanti for the compliment)! Anyway, love the SOP by asking our stay experience via sms. Keep it up!

Reviewed March 17, 2020

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Dear Kennard, Thank you for choosing DoubleTree by Hilton Jakarta-Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel. We are delighted to hear that your stay was satisfactory and that you enjoyed our hotel, facilities and service. However, we do apologize for the inconvenience in the bathroom and we hope our small gesture was able to make your experience better than before. We look forward to welcoming you back to DoubleTree by Hilton Jakarta! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded December 15, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
10.0
Exceptional
Stefan from Germany
Business traveler
King Guest Room
Stayed 2 nights in July 2016

Top Location”

This DoubleTree hotel is located next to Cikini train station, in the area with the embassies and high end private homes next to Plaza Indonesia. It means, although you are in a more quite area, Plaza Indonesia is only a 12 min taxi drive away. And the traffic in this area is not so dense, quite good. The hotel is rather new, the facilities are very well maintained. I like it. Very good DoubleTree standard for a fair price. Breakfast and food are good too. The pool is very very big and the stuff is always very attentive, friendly. One can see, the hotel management is doing a good job there. Congrats!

Reviewed July 29, 2016

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9.0
Exceptional
Sandi from Indonesia
Couple
King Guest Room
Stayed 1 night in August 2015

Great and unique hotel”

Swimming pool, room condition, variety of meals for breakfast

This is one of the few great hotel that I have stayed. The swimming pool is large, the room (even for standard) is comfortable with complete facility eg. hair dryer, electric iron and ironing desk, and also variety of meals for breakfast. There are also 2 unique old big trees in front of the hotel appropriate with its name, even though it is said that only this hotel in Jakarta which have trees like this. The strange thing when booking this hotel with Agoda is there are too many room-choices which could makes you confused basically just to differentiate room with or no breakfast, or granted breakfast for one person only, or with discount to purchase additional breakfast.

Reviewed August 18, 2015

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10.0
Exceptional
Keneth from Indonesia
Family with young children
Twin Guest Room
Stayed 2 nights in November 2020

We'll be Back! 🙂”

I stay for Birthday Staycation with my children 06 - 08 November 2020 at room 812 (Swimmingpool View), here my review during stay ? Location: ☆☆☆☆☆ Hotel ambiance: ☆☆☆☆☆ Parking Space: ☆☆☆☆☆ Front Office: ☆☆☆☆☆ Room Cleanliness: ☆☆☆☆☆ Restaurant /Breakfast: ☆☆☆☆ Fitness Center: ☆☆☆☆ Swimmingpool: ☆☆☆☆☆ Room Price: $$$ Highly recommended hotel for staycation for family with young children like me, nice balinese tropical Swimmingpool design, good meal, good price, strategic location You can go to cinema, indomart/alfamart, train station, foodcourt etc just bywalk Will be back for sure. Cheers, Ken Tanone

Reviewed November 09, 2020

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Dear Keneth, Greetings from DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We are delighted that you enjoy our hotel very much, and are grateful that you have shared your thoughts as such. Such a pleasure to learn that your recent stay with us exceeded your expectation. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - a sanctuary in the middle of the city! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded December 15, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
10.0
Exceptional
Bernardus from Indonesia
Family with young children
King Guest Room
Stayed 1 night in November 2017

Best place for stayvacation”

It's just a best place hotel in strategic location in jakarta. The pool so big and nice and very recomended for family with toddler. The playground was so nice too,but when my husband go there with my daughter around 6pm-ish it's empty no staff there and it's a lil bit dirty (should maintaince more for the cleanliness). Too bad when i was spent a night there ,the internet in our floor just broken and we do have complained about it several times.But the staff there finally change our room to higher floor with normal internet connection (even though a lil bit lame in the process). Our dinner in OPEN Restaurant is nice but too bad there are not a lot of choices of drink in our all u can eat package (we just get mineral water only). What we loved about this hotel is very greeny and full of tree,very nice ambience and atmosphere inside-we love it so much. And also the staffs very nice and quietly fast response to our needs. We'll be back to this hotel for sure :)

Reviewed November 14, 2017

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Dear Bernardus, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro Thank you for reviewing your stay at the DoubleTree by Hilton Jakarta-Diponegoro. We value your feedback as it helps us to focus on what is important to our guests. Your positive feedback on our service, team and facilities is much appreciated! And we will use this feedback to share with the Team, in order for us to improve on our services. Looking forward to welcome you back to DoubleTree by Hilton Jakarta-Diponegoro Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded February 17, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
8.4
Excellent
Lidyawati from Indonesia
Family with young children
King Guest Room
Stayed 2 nights in May 2019

Recommend for family”

A business hotel who also provide so much for family. Was great experience stay in DoubleTree, like you don't want to go outside the hotel, because they provide everything. We love the pool, bring fresh air for weather in Jakarta. Our kids also love the kids club, but sometimes the kids club empty (no activity). Overall we definitely will go back to this hotel

Reviewed June 07, 2019

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Dear Lidyawati, Warmest greetings from the DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We value your feedback as it helps us to focus on what is important to our guests. We are delighted that you've had a comfortable stay and was well-taken care of during your recent visit, experiencing DoubleTree by Hilton in Indonesia, our CARE service, facilities, good food and the Sweet Dreams® by DoubleTree sleep experience! We are looking forward to welcome you back to your home away from home in Jakarta! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded January 25, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
9.6
Exceptional
Vanessa from Indonesia
Family with teens
Twin Deluxe Room
Stayed 1 night in October 2020

Best staycation so far in this pandemic”

I live around an hour from Jakarta and was looking for a staycation spot after going to the malls (12mins car ride to Plaza Indonesia/Grand Indonesia). One of the things that I have enjoyed the most from this one-night only staycation is the social distancing measures and cleanliness the hotel provides. Before we enter our room, we notice a label sticked to the door that ensures that no one has entered the room after they have disinfected the room thoroughly. The pillows & duvets of the twin beds we slept on was amazing (I just love swan feather-filled beds), the extra pillow already provided in the room is much appreciated since Indonesians like me typically use bolsters and this extra pillow acted as one. The swimming pool is fabulous, it is a large loop and swimming around it is much fun. For the breakfast, I highly suggest you try the almond croissant which is their specialty and they are not wrong; it's very good and comforting! Lastly, we left with ease because the checkout was fast and NOT troublesome. Will definitely stay here again!

Reviewed October 26, 2020

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Dear Vanessa, Greetings from DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We are delighted that you enjoyed our hotel very much, and are grateful that you have shared your thoughts as such. Such a pleasure to learn that your recent stay with us exceeded your expectation. We look forward to welcoming you back to DoubleTree by Hilton Jakarta - a sanctuary in the middle of the city! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded December 15, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
10.0
Exceptional
James from United Kingdom
Group
King Guest Room
Stayed 1 night in April 2017

One of the nicest hotels I've stayed in anywhere. Lovely, clean room and facilities.”

This hotel was far better than expected. It doesn't have the grandeur of a Grand Hyatt or W, but for the price it's a great option. The room was large, brand new, and comfortable, with a lovely, modern shower and bathroom. Unfortunately the Indigo bar was closed for a wedding, but this, the pool and the in-house restaurant(s) also looked very good quality. I don't often say this, but if I went back to Jakarta, I would stay here again without thinking twice.

Reviewed May 01, 2017

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9.2
Exceptional
Yvan from Malaysia
Business traveler
King Guest Room
Stayed 1 night in December 2018

As expected from Hilton”

Everything about the hotel was nice, as expected from Hilton. Though the price was higher than what I usually have for business trips, but it's still understandable because again, it's Hilton. The HDMI plug didn't work when I stayed there, but the response and solution from the staff were impeccable.

Reviewed December 19, 2018

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Dear Yvan, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro Thank you so much for sharing with us your experience at DoubleTree Jakarta. We are pleased to read your positive comments about how much you loved your time with us. However, we are really sorry to learn about the area where we did not manage to meet your expectations. We will look into these issues and take corrective actions where appropriate. Once again, thank you for your feedback and it would be our pleasure to have you with us again in the near future. Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded January 25, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
10.0
Exceptional
taniya from Indonesia
Solo traveler
King Accessible Guest Room
Stayed 1 night in November 2020

BEST HOTEL!!!”

one of the best hotel in the heart of jakarta i can say this is the cheapest 5star hotel in jakarta with a great facilities and services. their service is beyond imagination 100% would recommend this hotel to everyone! they even upgrade my hotel room and their welcome cookies are so goddamn good. u need to stay here for staycation or traveling

Reviewed November 27, 2020

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Dear taniya, Thank you for choosing DoubleTree by Hilton Jakarta-Diponegoro as the hotel of choice for your recent stay and we appreciate your feedback on the hotel. It is a pleasure to know that your staying experience with us exceeded your expectation! We are very delighted that you enjoyed our services, facilities and, of course, our signature DoubleTree Chocolate Chip Cookies. Thank you for your kind recommendation and we look forward to welcoming you again in the near future. Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded April 21, 2021
DoubleTree by Hilton Hotel Jakarta - Diponegoro
9.0
Exceptional
Cheol from South Korea
Business traveler
King Guest Room
Stayed 1 night in May 2014

Luxurious Budget hotel”

Luxurious, New, Friendly Service

Nice and Clean hotel by Hilton. Comparable service to Hilton. But location is not that good. No good local restaurant within walking distance. Internet is not free. Still good hotel with Superb restaurants.

Reviewed June 01, 2014

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10.0
Exceptional
Jonathan from New Zealand
Couple
King Guest Room
Stayed 3 nights in November 2014

Best hotel in Jakarta”

Customer Service, facilities, cleanliness

This is by far the best Hotel I have stayed at in Jakarta. Very hard to fault. We did experience very noisy Chinese children playing in the hallway outside our room at various times of the day and nights, but that is more a reflection on poor parenting than it is a reflection on the hotel

Reviewed February 25, 2015

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8.0
Excellent
Sarah from Singapore
Business traveler
King Guest Room
Stayed 3 nights in September 2014

Nice modern hotel”

Cosy, clean, spacious

It was always comfortable to stay at DoubleTree by Hilton. Room is cosy, spacious. Breakfast is extensive. Staff are well trained and friendly.

Reviewed September 24, 2014

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9.3
Exceptional
EDDY from Malaysia
Family with young children
King Guest Room
Stayed 3 nights in October 2015

Impressively new hotel in jkt”

The room, the restaurant and their staff.

It was worth the stay especially with parents travelling with an infant, baby crib was offered - FOC. That helped us a lot. Hotel was professionally decored & room were spacious. Bed & pillow were amazingly comfortable. Caring and attentive staff at all level. Room service was swift too. Amenities were very much complete. And phone has a 1 dial for all channel called "careline" to meet all our needs. Would definitely comeback. Thank you for your wonderful hospitality double tree Jakarta.

Reviewed October 08, 2015

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10.0
Exceptional
Alexander from Indonesia
Couple
King Guest Room
Stayed 1 night in April 2019

Need service improvement”

Check in experience was perfect, settlement of bill was a bit confusing because hotel thought that bill will be settle by them but actually already done by agoda.com non smoking room but there was an obvious smell of cigarettes, housekeeping spray the room and later on a manager called ask how we’re doinv and at the end of our stay they send complimentary cookies, well appreciated!! Room temperature tend to be very warm regardless the aircon is already max Breakfast was chaotic, line up was not well organized and everybody was at the door because otherwise they cannot hear their room number being called up. Pool loungers are always full in the morning and cabanas minimum charge of 500k was not previously informed by pool attendants.

Reviewed April 19, 2019

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Dear Alexander, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro Thank you for choosing DoubleTree by Hilton Jakarta Diponegoro as the hotel of choice for your recent stay and we appreciate the feedback on the hotel. We are disappointed to hear you did not taste our warm & caring service on your recent trip with us. Please accept our apologies for the poor service and rest assured your concerns will be addressed to respective Department to focus on training to improve our service standards for all guests and your feedback helps us with this. We appreciate the support and we hope we will have the opportunity to welcome you back to DoubleTree by Hilton Jakarta-Diponegoro soon! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded January 25, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
7.0
Very good
SOEMANTRI from Indonesia
Business traveler
King Guest Room
Stayed 4 nights in October 2015

Double Tree by Hilton but not Double Treat!”

Good selection of TV channels, most of the staff are friendly and working with smile on their faces, nice gesture during check in - Double Tree Cookies

Upon checking in to the room, I realise there is no “free wifi”. Yes, they provide free wifi around public places but not in the room. Additional charges apply. I believe internet is an essential in this 21 century. The room rates of Double Tree – Diponegoro are above the average within the vicinity of Cikini and I believe most of the hotels include their service with free wifi. So make sure you understand and know your selection before select the hotel. Insulation of room sound proof is very poor. Can’t blame the hotel but the construction company or the developer. Every morning waken up by the noise of water flow from the above toilet. You even can hear when someone enter next door and switching the light panels. Wish they pay attention to detail, maybe they can think special way when the curtain drawn, the edge is possibly stick to the wall or create special curve on the railing. You won’t get enough sleep if every morning bother by bright morning sun light. Lucky they have Serta bed, fitted sheet is not recommended though prefer the flat sheet and tuck in with style.

Reviewed October 16, 2015

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8.8
Excellent
Nicolangelo from Malaysia
Business traveler
King Guest Room
Stayed 3 nights in August 2019

Good quality hotel”

I found the Double Tree Hilton to be a very good hotel: the facilities were good; the food was good; the rooms were large; and the staff were great...attentive, cheerful, helpful but not intrusive. The only negatives I had was the hotels location...as far as I could tell there were very few restaurants within walking distance, so whenever you wanted to eat you had to get into a taxi. Also, for a Grab to pick up or drop off, they had to go through a parking gate, meaning that there was a charge...even if they just drove in and then out again...I think that is a negative

Reviewed August 11, 2019

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Dear Nicolangelo, Warmest greetings from DoubleTree by Hilton Jakarta-Diponegoro Thank you so much for sharing with us your experience at DoubleTree Jakarta. We are pleased to read your positive comments about how much you loved your time with us. However, we are really sorry to learn about the area where we did not manage to meet your expectations. We will look into these issues and take corrective actions where appropriate. Once again, thank you for your feedback and it would be our pleasure to have you with us again in the near future. Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded January 25, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
9.0
Exceptional
Andrew from Australia
Business traveler
King Guest Room
Stayed 1 night in January 2015

Great new Hotel”

New, Clean and great rooms

Being a new hotel in the Hilton group i expected nothing less than excellent.. This hotel certainly lived up to the reputation.. Across the road from the Cikini railway station a taxi rank at the door makes getting around easy.. For those needing something in the Cikini, Mentang area this hotel is a must

Reviewed January 29, 2015

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9.2
Exceptional
Nurdina from Indonesia
Family with teens
Twin Guest Room
Stayed 1 night in April 2019

Good short stay”

We had a good short stay at Double Tree by Hilton. The room is cozy & clean. Staffs are friendly. Selection of breakfast is wide & the taste is good. This hotel has good swimming pool & a lots of tree.

Reviewed April 21, 2019

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Dear Nurdina, Warmest greetings from the DoubleTree by Hilton Jakarta-Diponegoro and thank you very much for sharing your feedback. We are grateful for the great comments about your overall stay with us and will share with our team. This will help us to stay focus on our promise; “to provide the special comforts and acts of kindness that make the traveler feel human again”. We are looking forward to welcoming you back in DoubleTree by Hilton Jakarta-Diponegoro! Best regards, DoubleTree by Hilton Jakarta-Diponegoro

Responded January 25, 2020
DoubleTree by Hilton Hotel Jakarta - Diponegoro
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