City hotel, clean and comfortable”

A bit difficult to locate. The hotel signs besides the road before a right turn was not lit up. Carpark was on the expensive side, close to $20 per day. Free wifi was only available in the lobby. With the price paid, free parking and free wifi will definitely be appreciated.

So...”

The chair and beds in our room were not comfortable. Pillows were too soft. Bathtub was not a handicap design and was very slippery with a missing connection for the sprayer. Would recommend a recliner for seating or ottoman for the chair and converting bathtub to shower only. The staff was outstanding in valet parking, front desk, and for in room dining all employees encountered were pleasant, friendly, and helpful!

Staff need to go for customer service training!”

On day one for checking in we had a good impression for this hotel. The staff were friendly and helpful. However, all the good impressions were ruined on day two onwards! The breakfast service provided by the restaurant was suck!! We were not being offered coffee/tea like the others, till we waited for long, and call for it. And there was one asian female staff at the counter was extremely proud and not friendly! We paid so much and yet we being treated badly. Extremely disappointed!

Great service. ”

Staff very helpful with disabled mother.

Good”

Parking was $18

Doubletree Hotel Houston”

Booking online was fantastic all the information they gave me directions great. Hotel staff was outstanding great location bed was comfortable. I will stay there again

Safety concern”

When I got there 2 guys checked in before me when I was wrapping up my check in they came back down to let the front desk know they were given a room that was already assigned to someone else. My stay was going okay. The cleanliness wasn’t the best in the bathroom. The next morning I had someone walk into my room while I was still in the bed. The hotel overall was nice and location amazing. However, to have people walk in on you while you are in your room especially when traveling alone is a HUGE CONCERN!!!

Good”

They don’t tell you that parking isn’t free. Self parking is $26 and valet is $36 per night. There was no tv remote and I found someone’s shoe under a chair so I’m not sure how thorough they are with cleaning.

No heat at the inn”

A cold shower is not what I signed up for nor a room which did not have a functioning heater. Add to that the absolute confusion on how to place a simple order with the kitchen made this stay remarkable for all the wrong reasons

Very Good!”

Very Good, all Rep Professional accommodating at hotel check in.

Front desk ping pong”

Wow. Hilton has shot itself in the foot. After this I will not be back. 1) keys didn’t work 2) no menu available within the room 3) trip to front desk to get copy of menu and return to room 4) no way to call to place order, front desk informed us we had to go in person to bar t order 5) back down stairs to order and then again to pickup the meal. Suggestions 1) QR code in room for menu, 2)reconnect phone line to kitchen so orders can be placed 3)inform guests at checkin of ordering process

Not clean ”

Upon entering the room there was a foul smell, stains on the sheets and floor needed to be vacuumed. Requested new room was told management would come up to the room. No one ever came. No room change nothing.

Good hotel to evacuate to”

They were very accommodating, though very busy due to evacuation.

Great hotel”

Staff was friendly and inform. Hotel is in a great location for a solo traveler

Exceptional”

Stayed here for 3 days and it was clean, staff was friendly and helpful. Bartender was excellent.

非常棒”

从机场去酒店很方便，酒店附近好像是金融区，所以到了晚上很安静，我们去的时候可能才装修完不久，大堂味道有点大，不过还能接受，酒店很干净，床很大很舒服，性价比很高，值得再次入住

Khá thuận tiện, thủ tục nhanh chóng, vị trí thuậnợ”

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