2024
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Awarded as a top choice of Agoda travelers in 2024.

DoubleTree by Hilton Melaka

4 stars out of 5
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Gold star ratings are provided by the property to reflect the comfort, facilities, and amenities you can expect.

Hatten City Jalan Merdeka Raya 23, Bandar Hilir, Melaka Raya, Malacca, Malaysia, 75000

Highlights

Great Breakfast

- Many guests have praised the breakfast at this property

Kids loved the room, the breakfast and the cleanliness.
Great food & dining

- Many guests have praised the food and dining experience in this proper...

Sparkling clean

- Guests have rated this property 9.0/10 on cleanliness

Kids loved the room, the breakfast and the cleanliness.
Great View

- Many guests have praised the view at this property

It’s really big room and relax, I enjoy the good view
920 meters to A Famosa Fort

920 meters to A Famosa Fort

Facilities

Free Wi-Fi

Pool with view

Free parking

Front desk [24-hour]

Fitness center

Restaurants

Bar

Golf course

About us

DoubleTree by Hilton Melaka offers a memorable getaway with a stunning infinity pool and panoramic views of the Malacca skyline. Enjoy rich Malaccan cuisine in on-site restaurants. With modern amenities and historic charm, this hotel is perfect for two travelers exploring Melaka Raya. DoubleTree by Hilton Melaka, in Melaka Raya district, provides easy access to UNESCO sites like Red Square. Enjoy breakfast in your room, relax by the stunning pool, or unwind in the steam room. Rooms include an in-room safe and refrigerator, with some offering remarkable city views. Shop at Dataran Pahlawan Melaka Megamall and Mahkota Parade, all within walking distance for a blend of history and modern comfort. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Your dates are popular among travelersPopular destination! Properties in Malacca are being booked every minute!
Service 9.2
Cleanliness 9.1
Facilities 8.9
Value for money 8.7

Based on 13,087 verified reviews

Service

9.2

Cleanliness

9.1

Facilities

8.9

Value for money

8.7

Location

8.5

See map

8.5Excellent

Location rating score

Excellent location - 1.86 kilometers from city center
Exceptional for walking
More details on walking
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There are 60 places in walking distance!

Parking
FREE
Walkable places
Sky Deck Hatten City
100 m
Elements Mall
440 m
Popular landmarks
A Famosa Fort
930 m
St. Paul's Hill & Church (Bukit St. Paul)
1.8 km
Menara Taming Sari
1.9 km
Christ Church
1.9 km
Red Square (Dutch Square)
1.9 km
Closest landmarks
Medan Portugis
510 m
St. John's Fort
730 m
Middleburg Bastion
760 m
Golden Famosa
880 m
A Famosa Fort
930 m

Good to know

Value for money8.7
Distance to city center1 km
Location rating8.5
Nearest airportMalacca International Airport (MKZ)
Distance to airport9.4 km

Rooms available at DoubleTree by Hilton Melaka

King one Bedroom Suite
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  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room
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  • Room size: 50 m²/538 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Guest Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King One Bedroom Junior Suite
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  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Accessible Room
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  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
King Guest Room High Floor
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  • Room size: 40 m²/431 ft²
  • City view
  • 1 king bed
Enter dates to see prices
KING ONE BEDROOM PRESIDENTIAL SUITE
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  • Room size: 180 m²/1938 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Guest Room
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
Twin Guest Room High Floor
...
  • Room size: 40 m²/431 ft²
  • City view
  • 2 single beds
Enter dates to see prices
1 Bedroom Suite
...
  • Room size: 100 m²/1076 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

DoubleTree by Hilton Melaka has car park onsite free of charge for customers traveling with vehicles to take full advantage when staying at this property. Please contact the property for more information, or log into your Agoda account and contact the property through Agoda's direct message chatbox.

DoubleTree by Hilton Melaka's policy concerning children's bedding considers guests age 18 years and older as adults, and therefore requires an extra bed. If an additional charge applies, you can find additional information about specific child policy and age range for this property, by checking the Property policies section located in the property page for more details.

DoubleTree by Hilton Melaka has a total of 27 floors.

66.0% of our verified visitor testimonials have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for DoubleTree by Hilton Melaka down in the review section.

Past local visitors that have stayed at this property have given DoubleTree by Hilton Melaka an average rating of 9.1. You can look up on more descriptive customer evaluations, and comments for this property down in the review section.

DoubleTree by Hilton Melaka’s neighborhood is Melaka Raya which comprises of popular restaurants such as Botanist Cafe, Lutan 21, and Amigo Steak & Grill.

Services for wireless internet are made available to help your event go smoothly.

More about DoubleTree by Hilton Melaka

More about DoubleTree by Hilton Melaka

Experience Comfort and Convenience at DoubleTree by Hilton Melaka

Nestled just a kilometer from the vibrant heart of Malacca’s city center, DoubleTree by Hilton Melaka offers guests a perfect blend of modern luxury and local charm. Built in 2017 and recently renovated the same year, this contemporary hotel provides a fresh, inviting atmosphere for travelers seeking both relaxation and exploration. With its prime location, guests can effortlessly explore Malacca’s rich cultural heritage, bustling markets, and historic sites while enjoying the comfort of a world-class hotel.

Unwind and Socialize at Our Stylish Bar

Discover the perfect spot to relax and mingle at the DoubleTree by Hilton Melaka’s sophisticated bar. Whether you're unwinding after a day of exploring or enjoying an evening with friends, our bar offers a cozy yet vibrant atmosphere. Sip on expertly crafted cocktails, refreshing beverages, or select from a curated list of wines and spirits, all served by our attentive staff. The stylish ambiance creates an ideal setting for casual conversations or lively gatherings, making it a highlight of your stay in Malacca.

Stay Active with Premium Sports Facilities at DoubleTree by Hilton Melaka

At DoubleTree by Hilton Melaka, guests are invited to maintain their fitness routines with our well-equipped fitness center. Whether you're a dedicated athlete or a casual exerciser, our modern gym offers a range of equipment to help you stay energized during your stay. After a workout, unwind and cool down in our inviting outdoor pool, perfect for relaxing under the Malacca sun or taking a refreshing swim to rejuvenate your body and mind. These top-notch facilities ensure that your wellness and leisure needs are seamlessly met, making your stay both enjoyable and invigorating.

Exceptional Convenience Facilities at DoubleTree by Hilton Melaka

Experience seamless comfort and convenience at DoubleTree by Hilton Melaka, where a range of thoughtful facilities are designed to enhance your stay. Enjoy the ease of daily housekeeping and reliable room service, ensuring your accommodation remains pristine and tailored to your needs. For added security and peace of mind, safety deposit boxes are available, allowing you to store valuables safely during your visit. Stay connected effortlessly with complimentary Wi-Fi available throughout all rooms and public areas, making it easy to share your memorable moments or catch up on work. For your convenience, the hotel offers a dedicated concierge service to assist with local recommendations and arrangements, as well as luggage storage options to keep your belongings secure before check-in or after check-out. Should you require laundry services, the hotel provides efficient laundry facilities to keep your wardrobe fresh and ready for your adventures in Malacca. All these facilities are thoughtfully designed to ensure a hassle-free and enjoyable stay at DoubleTree by Hilton Melaka.

Convenient and Complimentary Transport Facilities at DoubleTree by Hilton Melaka

Guests at DoubleTree by Hilton Melaka enjoy the convenience of secure and hassle-free parking options. The hotel offers an onsite car park, ensuring easy access for travelers with their own vehicles. For added convenience, valet parking services are available, allowing guests to arrive and depart effortlessly without concern for parking logistics. Best of all, these parking facilities are provided free of charge, making it easier for visitors to explore the charming city of Melaka without worrying about additional costs. Whether arriving by car or planning day trips around the area, guests can enjoy seamless transportation support during their stay.

Luxurious Comfort and Modern Amenities at DoubleTree by Hilton Melaka

Experience the perfect blend of comfort and convenience in the elegantly appointed rooms of DoubleTree by Hilton Melaka. Each room is thoughtfully equipped with air conditioning to keep you cool and comfortable throughout your stay. Unwind in style with plush bathrobes and enjoy the convenience of a hair dryer and a full range of toiletries, ensuring you feel pampered and refreshed. Stay entertained with a flat-screen television featuring satellite and cable channels, or take a moment to relax with complimentary tea and coffee from the in-room maker. A mini bar and refrigerator are also available, offering refreshments and snacks at your convenience. To ensure a restful night’s sleep, blackout curtains are installed to block out unwanted light, allowing you to wake up refreshed and ready to explore Malacca.

Exquisite Dining Experience at DoubleTree by Hilton Melaka

Indulge in a diverse culinary journey at DoubleTree by Hilton Melaka, where our on-site restaurant offers a delightful selection of local and international dishes crafted with fresh, high-quality ingredients. Whether you're craving a hearty breakfast to start your day or a satisfying dinner after exploring the vibrant city of Malacca, our restaurant provides a welcoming ambiance and exceptional service to enhance your stay. For added convenience, guests can enjoy the comfort of our room service, delivering delicious meals directly to your room, allowing you to relax and unwind in privacy. Our dedicated daily housekeeping service ensures that your accommodation remains pristine and inviting throughout your stay, so you can focus on enjoying your time in this historic city. With a seamless blend of flavorful dining options and attentive service, DoubleTree by Hilton Melaka promises a memorable culinary experience that complements your overall visit.

Luxurious Room Options at DoubleTree by Hilton Melaka

Discover a range of spacious and elegantly designed rooms at DoubleTree by Hilton Melaka, tailored to meet diverse preferences and needs. Choose from the cozy Twin Guest Room and Twin Accessible Room, each offering 40 square meters of comfort with two single beds. For those seeking a more luxurious stay, the King Guest Room and King Guest Room High Floor provide 40 square meters of space with a plush king-sized bed, while the King Deluxe Room offers an expansive 50 square meters for added comfort. For ultimate indulgence, guests can opt for the King One Bedroom Suite or the Junior Suite, which feature 100 and 65 square meters respectively, providing a perfect blend of space and privacy. The pinnacle of luxury is the King One Bedroom Presidential Suite, spanning an impressive 180 square meters, ideal for special occasions or extended stays.

Vibrant Melaka Raya: The Heartbeat of Malacca's City Life

Nestled in the bustling core of Malacca, Melaka Raya is a lively hub that captures the essence of the city’s vibrant culture and dynamic energy. This bustling street is lined with a diverse array of shops, cafes, and restaurants, offering a delightful mix of local Malaysian flavors and international cuisines. As you stroll along Melaka Raya, you'll find yourself immersed in the colorful sights and sounds of street performers, lively markets, and charming colonial architecture that tell stories of Malacca’s rich history and multicultural heritage. Beyond its lively streets, Melaka Raya provides convenient access to some of the city's most iconic attractions. Just a short walk away are the historic Dutch Square, with its striking red buildings and the majestic St. Paul’s Hill, offering panoramic views of the city. The area also boasts a vibrant nightlife scene, with cozy bars and night markets where visitors can indulge in local delicacies and shop for unique souvenirs. Whether you're exploring during the day or enjoying the lively evenings, Melaka Raya is the perfect starting point to experience the cultural tapestry and warm hospitality that make Malacca a truly unforgettable destination.

Seamless Journey from Malacca's Airports to DoubleTree by Hilton Melaka

Traveling from the nearest airports to DoubleTree by Hilton Melaka is a straightforward and comfortable journey. The closest major airport is Kuala Lumpur International Airport (KLIA), approximately a 2.5 to 3-hour drive from Melaka. Upon arrival, guests can opt for a pre-arranged private transfer or a convenient taxi service, which offers door-to-door comfort and ease. Many local taxi operators and ride-hailing apps like Grab are readily available at the airport, providing quick and affordable options to reach the hotel nestled in the vibrant Melaka Raya district. For those arriving at the Malacca International Airport, located just about 15 minutes from the city center, transportation options are even more accessible. Guests can easily grab a taxi or arrange a short ride through ride-hailing apps to reach DoubleTree by Hilton Melaka. The hotel’s prime location in Melaka Raya makes it an ideal base for exploring the city’s rich history and lively streets. Whether arriving from the airport or traveling by car, guests will find the journey to the hotel smooth and hassle-free, allowing them to relax and start their Malacca adventure with ease.

Discover Iconic Landmarks Near DoubleTree by Hilton Melaka

Nestled in the vibrant city of Malacca, DoubleTree by Hilton Melaka offers guests easy access to some of the region's most captivating landmarks. Just a short distance away is the stunning Melaka Straits Mosque, renowned for its striking architecture and serene waterfront setting, perfect for leisurely strolls and photography. History enthusiasts can explore the Middleburg Bastion, a historic fortification that offers a glimpse into Malacca's colonial past and strategic maritime significance. For those seeking modern attractions and entertainment, the nearby Pulau Melaka Commercial Center and Carrefour Melaka provide a variety of shopping, dining, and leisure options. Adventure seekers can indulge in eco-friendly activities like the Eco Bike Tour, exploring the scenic beauty of Malacca's surroundings. Additionally, visitors can enjoy panoramic city views from the Sky Deck at Hatten City or take a leisurely walk around Malacca Island, a vibrant hub of culture and recreation. Whether exploring history, shopping, or enjoying scenic vistas, guests at DoubleTree by Hilton Melaka are perfectly positioned to experience the best of this charming city.

A Culinary Journey Around DoubleTree by Hilton Melaka

Guests at DoubleTree by Hilton Melaka are spoiled for choice with a diverse array of nearby dining options that showcase the rich flavors of Malaysian and international cuisine. Savor the authentic taste of local favorites at Ee Ji Ban Chicken Rice Ball or indulge in exquisite Japanese delicacies at Wa Zen Japanese Restaurant. For a taste of Nyonya heritage, Restoran Tong Sheng, Cottage Spices Nyonya Restaurant, and Restoran Nyonya Makko offer a delightful array of traditional Peranakan dishes. Meat lovers can enjoy succulent steaks at Me'nate Steak Hub @Melaka Raya, while seafood enthusiasts can indulge at ATLANTIC NYONYA @ MELAKA RAYA. For a cozy cafe experience, Botanist Cafe provides a relaxing atmosphere, and TWS - Melaka Raya (The Windmill Station) offers a unique dining ambiance. Additionally, Restaurant Lee Swee Meng presents a variety of local and international dishes, ensuring every palate is satisfied just moments from the hotel.

Exciting Shopping Landmarks Nearby

Just a short distance from DoubleTree by Hilton Melaka, shoppers can explore a variety of vibrant retail destinations. Dive into the lively atmosphere of Surf Zone, a popular spot for both locals and tourists seeking the latest fashion and accessories. For a more comprehensive shopping experience, visit Elements Mall, which offers a diverse range of retail outlets, entertainment options, and dining choices all under one roof. Additionally, Dataran Pahlawan Melaka Megamall stands as one of the largest shopping complexes in the region, featuring numerous international and local brands, making it the perfect place to indulge in retail therapy and discover unique Malaccan souvenirs.

Luxury Meets Affordability: Comparing Room Prices at DoubleTree by Hilton Melaka and the City Average

Staying at the DoubleTree by Hilton Melaka offers a premium experience with room rates typically ranging from $101 to $150 per night. This places it slightly above the average hotel price in Malacca, which is between $76 and $100. While the hotel’s rates reflect its upscale amenities, modern comforts, and exceptional service, they also provide a worthwhile investment for travelers seeking a more luxurious stay in this historic city. Compared to the average hotel in Malacca, which caters to budget-conscious travelers, the DoubleTree by Hilton Melaka stands out as a more refined option for those looking to indulge in a higher standard of accommodation. Guests can enjoy the perfect blend of comfort and sophistication without straying too far from the city’s more economical options. Whether you're visiting for leisure or business, the hotel’s competitive pricing ensures you receive excellent value while enjoying a memorable stay in the heart of Malacca.

Exceptional Hospitality and Comfortable Stay at DoubleTree by Hilton Melaka

Guests consistently praise the DoubleTree by Hilton Melaka for its outstanding service and welcoming atmosphere. The friendly and helpful staff go above and beyond to ensure a memorable experience, making guests feel valued and at home. The hotel’s rooms are noted for being spacious, impeccably clean, and well-maintained, providing a perfect retreat after a day of exploring Malacca. Dining experiences at the hotel are equally impressive, with delicious breakfast offerings that feature a variety of tasty options. Visitors also enjoy the hotel’s excellent amenities, including a beautiful swimming pool and a prime location that makes it easy to access local attractions. Overall, guests leave with high praise for the cleanliness, comfort, and warm hospitality that define their stay at this delightful hotel.

Exceptional Comfort and Service at DoubleTree by Hilton Melaka

Guests consistently praise DoubleTree by Hilton Melaka for its outstanding combination of modern amenities and exceptional service. With a remarkable overall rating of 8.9, visitors appreciate the hotel’s clean and well-maintained facilities, which score an impressive 9.1 for cleanliness. The hotel’s thoughtfully designed spaces provide a welcoming and comfortable environment, making it an ideal choice for both leisure and business travelers. The dedicated staff, rated at an outstanding 9.2, are known for their warm hospitality and attentive service, ensuring every guest feels valued and well taken care of during their stay. Furthermore, visitors find excellent value in their experience, with a value score of 8.7, reflecting the hotel’s competitive pricing and quality offerings. While the location receives a solid rating of 8.5, guests still enjoy easy access to key attractions in Malacca, making it a convenient base for exploring the city. Overall, DoubleTree by Hilton Melaka stands out as a top-rated hotel that combines comfort, cleanliness, and exceptional service, leaving guests with memorable experiences and a desire to return.

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Amenities and facilities

Excellent8.9

Facilities

Most talked about facilities

Languages spoken
  • English
  • Chinese [Mandarin]
  • Malay
Accessibility
  • Elevator
  • Facilities for disabled guests
  • Parking spaces for cars self-parking facility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Computer station
  • Fitness center
  • Game room
  • Golf course [on-site]
  • Gym/fitness
  • Pool with view
  • Sauna
  • Spa/sauna
  • Steamroom
  • Swimming pool
  • Swimming pool [outdoor]
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Cashless payment service
  • Doctor/nurse on call
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Staff trained in safety protocol
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • Alternative meal arrangement
  • Bar
  • Coffee shop
  • Happy hour
  • Restaurants
  • Room service
Services and conveniences
  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Dry cleaning
  • Food delivery
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area unavailable
  • Terrace
  • Wi-Fi for special events
  • Xerox/fax in business center
For the kids
  • Babysitting service
  • Family/child friendly
  • Family room
  • Kids club
  • Kids meal
  • Playground
Access
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed unavailable
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Car park [free of charge]
  • Car park [on-site]
  • Car power charging station
  • Valet parking
Available in all rooms
  • Additional toilet
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Coffee/tea maker
  • Complimentary tea
  • Daily housekeeping
  • Desk
  • DVD/CD player
  • Free bottled water unavailable
  • Hair dryer
  • Heating
  • In-room safe box
  • Ironing facilities
  • Laptop workspace
  • Mini bar
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Shower
  • Slippers
  • Smoke detector
  • Soundproofing
  • Telephone
  • Toiletries
  • Wake-up service
  • Wi-Fi [charges apply]
  • Wi-Fi [free]

Food and dining

Breakfast options
  • Asian
  • Continental
Restaurants on site
Makan Kitchen
  • Cuisine: Chinese, Indian, Malaysian
  • Menu: Buffet
Tosca Trattoria
  • Cuisine: Italian
  • Menu: Buffet

Location

Hatten City Jalan Merdeka Raya 23, Bandar Hilir, Melaka Raya, Malacca, Malaysia, 75000

Excellent8.5

Location

Airports
  • Malacca International Airport (MKZ)
    9.4 km
  • Kuala Lumpur International Airport (KUL)
    87.7 km
Public transportation
  • Hang Tuah Monorail Station
    2.5 km
  • Hang Jebat Monorail Station
    2.9 km
Hospital or clinic
  • Viva care
    1.1 km
Shopping
  • Dataran Pahlawan Melaka Megamall
    1.3 km
Convenience store
  • 7 Eleven
    160 m
Cash withdrawal
  • ATM
    360 m

What's nearby

Popular landmarks
  • A Famosa Fort
    930 m
  • St. Paul's Hill & Church (Bukit St. Paul)
    1.8 km
  • Menara Taming Sari
    1.9 km
  • Christ Church
    1.9 km
  • Red Square (Dutch Square)
    1.9 km
  • Stadthuys
    1.9 km
  • Jonker Street Night Market
    2.0 km
  • Chinatown - Melaka
    2.0 km
  • Baba & Nyonya Heritage Museum
    2.2 km
  • The Huskitory
    7.2 km
Nearby landmarks
  • Sky Deck Hatten City
    100 m
  • Elements Mall
    440 m
  • Medan Portugis
    510 m
  • St. John's Fort
    730 m
  • Middleburg Bastion
    760 m
  • Golden Famosa
    880 m
  • A Famosa Fort
    930 m
  • Bicycle Hire - Jin Fu Shin
    990 m
  • Melaka Island (Twin Island City Centre)
    1.1 km
  • Surf Zone
    1.1 km
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-0 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 1-17 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 18 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Smoking (cigarettes and e-cigarettes) is not permitted within the hotel and public spaces surrounding the hotel. If caught violating the smoking policy, a penalty of RM1500 will be imposed on the guest(s).
  • A heritage tax will be applicable to stays in the state of Melaka, payable directly to the property.
  • Children up to 17 years old stay for free (with existing bedding) when sharing a room with a paying adult. Any additional services requested for the child will be charged at prevailing rates accordingly.
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from15:00
  • Check-out until12:00
  • Reception open until00:00
  • Check-in until00:00
Getting around
  • Distance from city center1 km
  • Travel time to airport (minutes)90
Extras
  • Daily Internet/Wi-Fi fee30 MYR
  • Breakfast charge (unless included in room price)56 MYR
The property
  • Year property opened2017
  • Number of floors27
  • Most recent renovation2017
  • Non-smoking rooms/floorsno
  • Number of restaurants2
  • Number of bars/lounges1
Parking
  • Daily parking fee5 MYR

Property announcements

Power Interruption Notice

The hotel will experience a power shutdown on January 6, 2025 from 09:00 AM to 06:00 PM. We apologize for any inconvenience caused.

Effective 1 January 2025, a Local Service Charge of MYR 3.00 per room per night will be applicable to all stays in the state of Malacca. This charge, as mandated by the Malacca Hotel Regulations 2024, will be added to your final bill upon check-out.

Reviews of DoubleTree by Hilton Melaka from real guests

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All ratings and comments on Agoda are from verified guests who must complete a stay before submitting a review.

Provided by verified guests of

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8.7

Excellent

Recent ratings trend

10 most recent verified ratings received by the property

  • 10
  • 9.6
  • 10
  • 10
  • 10
  • 10
  • 10
  • 7.6
  • 10
  • 10

Most recent

  • Service score 9.2 out of 10 and is a high score in Malacca
    Service9.2
  • Cleanliness score 9.1 out of 10 and is a high score in Malacca
    Cleanliness9.1
  • Facilities score 8.9 out of 10 and is a high score in Malacca
    Facilities8.9
  • Value for money score 8.7 out of 10 and is a high score in Malacca
    Value for money8.7
  • Location score 8.5 out of 10 and is a high score in Malacca
    Location8.5
High score for Malacca

Rating

9+ Exceptional (1,976)
8-9 Excellent (438)
7-8 Very Good (496)
6-7 Good (146)
<6 Below Expectation (237)

Review summary

Powered by OpenAI

Guests love the clean and spacious rooms that provide ample space to relax. The staff is friendly and helpful, creating a welcoming atmosphere. The location is perfect for indulging in local food and leisure activities, and facilities including a pool and gym keep guests active and refreshed. The fantastic breakfast spread is highly rated, providing an energizing start to the day.

Some guests felt that the breakfast buffet could use more variety to cater to different tastes.

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Showing 3,293 verified guest comments
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  1. 6.8
    Good
    David from Malaysia
    Group
    King Guest Room
    Stayed 2 nights in August 2025

    “Booked Room for 3 persons with Breakfast but no bed provided for 3rd guest.”

    I booked 2 rooms via Agoda for check-in on 17 August 2025 and check-out on 19 August 2025. One (1) room was for 3 pax with breakfast for my 3 sisters and the other room was for 2 pax with breakfast for my wife and I via Agoda. Based on booking details, we expected one of the 2 rooms to accommodate 3 persons. Upon check-in, we were asked to pay RM112.00 extra per night for an extra bed when our Agoda booking was clearly for 3 persons with breakfast. Our Agoda booking also included 'Hotel Credit', 'Free Premium Wifi' (which I later found out is chargeable at RM15.00 but never provided nor explained to us that we could use it without incurring any additional charge on our bill. Early check-in and late check-out was also promised under its stated “Benefits” on the booking slip. We got the late check-out at 1.00 pm though 2.00 pm would have been better. For early check-in, I requested for the earliest time possible for early check-in but was met with cookie cutter excuses via email as to why they may not be able to accommodate an early check-in request. Then why provide “Early Check-in” as a stated “Benefit”? A simple response like “You can check-in earliest at say (for example) 2.00 pm would have been more acceptable to me rather than reasons why they can’t accommodate an early check-in request which the Hotel itself promises via the Booking Slip. Hotel 'credit' which is one of the stated “Benefits” of our booking to me means cash credit to use for in-house F & B, but the Front Office man said it was a 25% discount on Food & Beverage. ***On a positive note, on Monday, 18 August at Makan Kitchen, a bespectacled Indian gentleman (unfortunately, we did not get his name) who appeared to actually care about guest comfort engaged in a conversation with me and my wife and we told him about my 3 sisters having to rough it out in a bed for 2 when we had actually booked online for 3 persons for their room. He very kindly arranged for a complimentary extra bed and amenities for the 2nd night for the 3rd person. Now that was the Hilton hospitality that my wife and I were used to when we were at Hilton PJ, Penang and JB Doubletree properties. Kudos to this gentleman, truly a Hilton man with guest comfort first and foremost in mind. The breakfast was delightful as in all Hilton properties we have been privileged to stay at. It's time for Hilton to check their terms given via Agoda bookings and live by it. The front office people appear blur about what should be rightfully given to guests and follow a downright laissez faire approach to guest comfort. In Singapore and most other hotels, a 3-person booking includes bed and not just breakfast. That is a sneaky way to garner more revenue from Agoda booking guests by imposing a RM112 fee per night for an extra bed that should already be provided by Doubletree Hilton Melaka in the first place. We were also placed in Rooms *** and Room *** knowing full well that rectification work was being done to room ***. No doubt we were informed by front office after breakfast on 18 August 2025 about it but seriously, do Hilton front office staff expect a courteous guest to say 'no'? All renovation work should have been deferred to another day when all the affected rooms were vacant. The hotel was not even operating at capacity. This calculative mindset reflects the mind of the leader whoever that might be. Certainly not the mindset I have seen at Hilton properties outside Melaka. Overall, we are simple folk who still somewhat enjoyed our stay though I do feel that we were being shortchanged by the absolute lack of clarity and integrity on wording of Hilton Melaka’s communicated terms via Agoda when bookings are made. Hilton should make it clear that beds are not provided for the 3rd guest or just don’t provide for a 3rd guest at all when bookings are made. All

    Reviewed August 24, 2025
  2. 6.8
    Good
    David from Malaysia
    Couple
    King Guest Room
    Stayed 2 nights in August 2025

    “Representations on Booking Slip Not Lived Up To ”

    I booked 2 rooms via Agoda for check-in on 17 August 2025 and check-out on 19 August 2025. One (1) room was for 3 pax with breakfast for my 3 sisters and the other room was for 2 pax with breakfast for my wife and I via Agoda. Based on booking details, we expected one of the 2 rooms to accommodate 3 persons. Upon check-in, we were asked to pay RM112.00 extra per night for an extra bed when our Agoda booking was clearly for 3 persons with breakfast. Our Agoda booking also included 'Hotel Credit', 'Free Premium Wifi' (which I later found out is chargeable at RM15.00 but never provided nor explained to us that we could use it without incurring any additional charge on our bill. Early check-in and late check-out was also promised under its stated “Benefits” on the booking slip. We got the late check-out at 1.00 pm though 2.00 pm would have been better. For early check-in, I requested for the earliest time possible for early check-in but was met with cookie cutter excuses via email as to why they may not be able to accommodate an early check-in request. Then why provide “Early Check-in” as a stated “Benefit”? A simple response like “You can check-in earliest at say (for example) 2.00 pm would have been more acceptable to me rather than reasons why they can’t accommodate an early check-in request which the Hotel itself promises via the Booking Slip. Hotel 'credit' which is one of the stated “Benefits” of our booking to me means cash credit to use for in-house F & B, but the Front Office man said it was a 25% discount on Food & Beverage. ***. On a positive note, on Monday, 18 August at Makan Kitchen, a bespectacled Indian gentleman (unfortunately, we did not get his name) who appeared to actually care about guest comfort engaged in a conversation with me and my wife and we told him about my 3 sisters having to rough it out in a bed for 2 when we had actually booked online for 3 persons for their room. He very kindly arranged for a complimentary extra bed and amenities for the 2nd night for the 3rd person. Now that was the Hilton hospitality that my wife and I were used to when we were at Hilton PJ, Penang and JB Doubletree properties. Kudos to this gentleman, truly a Hilton man with guest comfort first and foremost in mind. The breakfast was delightful as in all Hilton properties we have been privileged to stay at. It's time for Hilton to check their terms given via Agoda bookings and live by it. The front office people appear blur about what should be rightfully given to guests and follow a downright laissez faire approach to guest comfort. In Singapore and most other hotels, a 3-person booking includes bed and not just breakfast. That is a sneaky way to garner more revenue from Agoda booking guests by imposing a RM112 fee per night for an extra bed that should already be provided by Doubletree Hilton Melaka in the first place. We were also placed in Rooms *** and Room *** knowing full well that rectification work was being done to room *** No doubt we were informed by front office after breakfast on 18 August 2025 about it but seriously, do Hilton front office staff expect a courteous guest to say 'no'? All renovation work should have been deferred to another day when all the affected rooms were vacant. The hotel was not even operating at capacity. This calculative mindset reflects the mind of the leader whoever that might be. Certainly not the mindset I have seen at Hilton properties outside Melaka. Overall, we are simple folk who still somewhat enjoyed our stay though I do feel that we were being shortchanged by the absolute lack of clarity and integrity on wording of Hilton Melaka’s communicated terms via Agoda when bookings are made. Hilton should make it clear that beds are not provided for the 3rd guest or just don’t provide for a 3rd guest at all when bookings are made. All

    Reviewed August 24, 2025
  3. 10.0
    Exceptional
    Caleb from Malaysia
    Solo traveler
    Twin Guest Room
    Stayed 2 nights in November 2025

    “Setting the standard”

    I've stayed at the KL Hilton many years ago but this is my first at a Doubletree establishment, and I have to say that I was impressed from start to finish. The warm cookie welcome was a delightful surprise and makes a delicious start. The service from the friendly staff throughout my stay was excellent. The room was clean and well-designed. Love the bathroom. When there was a slight problem with the water heater, help arrived within minutes and it was fixed in one visit. The 24-hour gym and swimming pool are well-equipped, clean, with thoughtful touches added for comfort and convenience. Parking is complimentary. The breakfast buffet had a good variety comprising western and asian, and savoury and sweet selections. Except for a few average-tasting dishes, most were good or excellent. What will stay with me the most about my time there will be the warm smiles and friendly attitude of all the staff I met. Keep up the good work!

    Reviewed November 09, 2025
  4. 9.6
    Exceptional
    Muhammad from Malaysia
    Family with young children
    King Guest Room
    Stayed 2 nights in August 2025

    “Perfect for Families Visiting Melaka”

    We stayed at DoubleTree Melaka for 3 days and 2 nights with my wife and 3 kids. Overall, it was a very pleasant experience. The staff were superb – always friendly, attentive, and very helpful throughout our stay. The hotel itself is very clean, and I really appreciated the strong water pressure in the bathroom, which made showers refreshing. The room we stayed in had a big space, which was perfect for a family with kids. Internet speed was not too fast but also not too slow – just nice for browsing and chatting. Breakfast was good and worth it, with enough variety to satisfy everyone. Nothing overly fancy, but tasty and enjoyable. One of the highlights for our family was the kids’ room – our children happily spent 3–4 hours there, fully entertained. The hotel also has great facilities for adults, including a spacious gym, sauna, and steam room, which made the stay even more relaxing. Overall, a comfortable and family-friendly stay. Would recommend to anyone visiting Melaka.

    Reviewed August 21, 2025
  5. 9.6
    Exceptional
    NURHAZA from Malaysia
    Couple
    King One Bedroom Junior Suite
    Stayed 2 nights in November 2025

    “Awesome experience ”

    Pengalaman yang menarik sepanjang menginap di sini. Sangat best. Layanan sangat baik dari saya check-in hingga check-out. Sangat berpuas hati. Saya late check-in, layanan personnel yang handle check in sgt baik. Senyuman tak lekang. Rasa warm welcome. And she offered to upgrade my room from King One Bedroom Junior Suite to King One Bedroom Suite. And the room sangat goegeous!!!! Dapat bilik sangatttt besar. Sangat bersih. Cuma lantai bilik mandi dan toilet agak licin, few times tergelincir dan hampir jatuh. Right after check in, kami order room service. Tak larat nak keluar masa tu. So kami order je room service. Dinie, the person yang hantar makanan tu sangat baik, sangat sopan, dan peramah/mesra. And makanan sangat sedap. Alhamdulillah. Semua kalau boleh nak bagi 5 star. Part staff tu kenapa saya beri 4star ada rasa kurang best dengan layanan beberapa staff di Makan Kitchen pada pagi ke2 (29nov). 1st, yang buat "sunny side up" tu, muka masam, agak baling2 barang, letak tray telur goreng tu pon kasar. Saya ada dekat depan tu tggu roti canai saya, terkejut bunyi kuat sebab dia agak kasar letak tray tu. Person yang buat roti canai saya terpaksa handle omelette org lain, so dia minta tolong person yang buat sunny side up tu handle roti canai saya. Apa yg saya dpt, roti canai overcook. Pahit sebab dah boleh di kategorikan sbg hangit. Sdgkan 1st day saya happy sgt dapat makan roti canai sedap dekat sini. Sebab tu saya ulang order pada pagi ke2. 2nd, person yang buat "show" teh tarik. Sampai dekat meja saya, saya order nak 2 cawan. Dia br nak buat, tb2 ada 1 person (girl) dtg cakap dengan dia something, distracting the boy dr buat my teh tarik and tb2 yang buat teh tarik ni nak berlalu pergi b4 tanpa buat tarik saya. Jd saya panggil dan tanya sebelum dia bergerak, mana teh tarik saya, dia kata "eh lupa, sorry"..no show..no performance, tuang, dan pergi. Nasib baik pagi pertama dah tengok this "teh tarik performance". So ralat sikit, tak lah ralat sangat. Despite pengalaman tak best sarapan pagi ke2, pengalaman sarapan hari pertama sangat best, makanan sangat sedap, layanan sangatttt baik, suasana sangat tenang dan profesional. Btw, teh tarik sangat sedap. And KUDOS to Double Tree sebab tulis "teh tarik" instead of pulled tea.. sebab Teh Tarik tu memang nama khas. Love it. Proud of you. Oh ye. Biskut sgt sedap, b4 balik saya beli 3 tin. Overall, pengalaman duduk sini awesome!! And will recommend to my friend and family.

    Reviewed December 02, 2025
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