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Stay at DoubleTree by Hilton Hotel Melaka by the beach. Enjoy the infinity pool, fitness center, steam room, sauna, and kid's club. Taste unique local cuisine at the restaurants. Receive the warm DoubleTree cookie upon arrival. Explore nearby attractions for an idyllic getaway. Stay in the heart of Melaka Raya with easy access to popular attractions, vibrant nightlife, and local eateries. Enjoy a complimentary breakfast and relax by the pool with stunning views. Stay connected with free Wi-Fi and unwind in the steam room. Explore nearby landmarks including Melaka Megamall, Dutch Square, and Mahkota Parade. DoubleTree by Hilton Hotel Melaka offers modern comforts like air conditioning, in-room safe, and complimentary toiletries for a perfect stay for two travelers. [Some content may be Generative AI assisted. Inaccuracies may occur.]
Sparkling clean
920 meters to A Famosa Fort
Check-in [24-hour]
Free airport transfer
Great Breakfast
Front desk [24-hour]
Airport transfer
Valet parking
Free Wi-Fi in all rooms!
Fitness center
Sauna
Check-in/out [express]
Luggage storage
12 travelers have booked today.
Location rating score
Value for money | 8.7 |
Distance to city center | 1KM |
Location rating | 8.5 |
Nearest airport | Malacca International Airport (MKZ) |
Distance to airport | 9.4 km |
What type of restaurant cuisines are available at DoubleTree by Hilton Hotel Melaka?
DoubleTree by Hilton Hotel Melaka has a wide variety of restaurant and food options for you to select from while spending your time at this property, which include Buffet in restaurant, Vegetarian restaurant, Chinese cuisine, Western cuisine, International cuisine, and Asian cuisine.
What types of facilities are available for kids at DoubleTree by Hilton Hotel Melaka?
While on holiday with your family, your kids can also experience the fun in sports and recreation facilities offered at DoubleTree by Hilton Hotel Melaka which include kids pool and kids club.
How many floors does DoubleTree by Hilton Hotel Melaka have?
DoubleTree by Hilton Hotel Melaka has a total of 27 floors.
In which languages can DoubleTree by Hilton Hotel Melaka's personnel communicate?
DoubleTree by Hilton Hotel Melaka can communicate in 4 languages and supports popular languages such as English and Mandarin Chinese for visitors going to this property. Please refer to the 'Amenities and facilities' section and in the 'Languages spoken' category to find out what other languages this property supports.
What is the verified guest review consensus about DoubleTree by Hilton Hotel Melaka's view?
67.0% of our verified visitor testimonials have given a positive review and comments about this property's view. You can look up on more detailed customer reviews, and comments for DoubleTree by Hilton Hotel Melaka down in the review section.
What do local visitors think about DoubleTree by Hilton Hotel Melaka?
Past local visitors that have stayed at this property have given DoubleTree by Hilton Hotel Melaka an average rating of 9.0. You can look up on more descriptive customer evaluations, and comments for this property down in the review section.
What restaurants are close by DoubleTree by Hilton Hotel Melaka?
DoubleTree by Hilton Hotel Melaka’s local community is Melaka Raya which includes well-known restaurants such as Amy Heritage Nyonya Cuisine.
Experience Luxury and Comfort at DoubleTree by Hilton Hotel Melaka
Welcome to DoubleTree by Hilton Hotel Melaka, a 5-star hotel located in the heart of Malacca, Malaysia. With its prime location just 1KM from the city center, this hotel offers easy access to the city's must-see destinations, making it the perfect choice for both leisure and business travelers.
Built in 2017, DoubleTree by Hilton Hotel Melaka boasts a modern and stylish design that is sure to impress. The hotel features 272 well-appointed rooms, each offering a comfortable and luxurious stay. Whether you're traveling alone, with a loved one, or with a group, there is a room to suit every need and preference.
Check-in at DoubleTree by Hilton Hotel Melaka begins at 04:00 PM, allowing you to start your stay at your own pace. The hotel's friendly and attentive staff will ensure a smooth and hassle-free check-in process, making you feel welcome from the moment you arrive. And with a check-out time of 12:00 PM, you can take your time to relax and enjoy all the amenities and services this hotel has to offer.
At DoubleTree by Hilton Hotel Melaka, children are more than welcome. The hotel's child policy allows children between the ages of 0 to 17 to stay free of charge, making it a great choice for families. Whether you're traveling with young children or teenagers, the hotel's spacious and comfortable rooms provide the perfect setting for a memorable family vacation.
With its convenient location, luxurious accommodations, and excellent child policy, DoubleTree by Hilton Hotel Melaka is the ideal choice for your next stay in Malacca. Book your stay now and experience the perfect blend of comfort, convenience, and warm hospitality.
Unwind and Indulge in Entertainment at DoubleTree by Hilton Hotel Melaka
At DoubleTree by Hilton Hotel Melaka, guests are invited to indulge in a variety of entertainment facilities that cater to their relaxation and enjoyment. The hotel features a stylish bar where guests can unwind and sip on refreshing cocktails while enjoying the vibrant atmosphere. Whether you're looking to socialize with fellow travelers or simply relax with a drink, the bar provides the perfect setting for a memorable evening.
For those seeking ultimate relaxation, the hotel offers a sauna and steam room. Step into a world of tranquility and let the soothing heat melt away your stress. The sauna and steam room provide a rejuvenating experience, leaving you feeling refreshed and revitalized. Additionally, the hotel boasts a shared lounge/TV area, where guests can gather and enjoy their favorite shows or engage in lively conversations. This communal space offers a comfortable and inviting environment for guests to unwind and connect with others.
Stay Active and Energized at DoubleTree by Hilton Hotel Melaka's Sports Facilities
At DoubleTree by Hilton Hotel Melaka, guests can stay active and energized with a range of sports facilities available throughout their stay. The hotel boasts a state-of-the-art fitness center that is fully equipped with modern exercise equipment, allowing guests to maintain their workout routine even while traveling. Whether you prefer cardio exercises or strength training, the free 24-hour fitness center offers everything you need to stay in shape.
For those who enjoy swimming, the hotel features a refreshing outdoor pool where guests can take a dip and relax under the warm Malaysian sun. The poolside bar offers a variety of refreshing beverages and snacks, making it the perfect spot to unwind after a swim or enjoy a leisurely afternoon by the pool. If you prefer a beach setting, the hotel is conveniently located near the beach, allowing guests to enjoy a stroll along the sandy shores or engage in water sports activities.
With its range of sports facilities including the fitness center, outdoor pool, poolside bar, and proximity to the beach, DoubleTree by Hilton Hotel Melaka ensures that guests can maintain an active and enjoyable stay. Whether you are a fitness enthusiast or simply looking to relax and have fun, these facilities offer something for everyone.
Convenience at Your Fingertips: DoubleTree by Hilton Hotel Melaka's Exceptional Facilities
When it comes to convenience, DoubleTree by Hilton Hotel Melaka has got you covered. From the moment you step foot into the hotel, you'll be greeted by a range of facilities designed to make your stay as effortless as possible.
For those who prefer to travel light, take advantage of the hotel's laundry service and dry cleaning options. You can keep your wardrobe fresh and clean without having to worry about finding a laundromat. If you need anything delivered to your room, the friendly and efficient room service is just a call away.
Your safety is of utmost importance, which is why DoubleTree by Hilton Hotel Melaka offers safety deposit boxes for your peace of mind. The concierge is also available to assist you with any queries or requests you may have.
For smokers, there is a designated smoking area where you can enjoy your cigarette without any inconvenience to others.
If you're in a rush, the express check-in/check-out service allows you to breeze through the process and save precious time. Luggage storage is available if you arrive early or have a late departure, so you can explore the city without being weighed down.
Need a quick snack or forgot to pack something? The convenience store on-site has all your essentials covered. And with daily housekeeping, you can relax and enjoy your stay knowing that your room will always be fresh and tidy.
DoubleTree by Hilton Hotel Melaka goes above and beyond to ensure that your stay is comfortable and hassle-free. With these outstanding convenience facilities, you can focus on making the most of your time in Malacca, Malaysia.
Convenient Transport Facilities at DoubleTree by Hilton Hotel Melaka
At DoubleTree by Hilton Hotel Melaka, guests can enjoy a range of convenient transport facilities that make exploring the vibrant city of Malacca a breeze. For those arriving by air, the hotel offers airport transfer services, ensuring a seamless journey from the airport to the hotel. Additionally, guests who prefer to drive can take advantage of the valet parking service or make use of the car park onsite. Please note that car park charges may apply.
If you're looking to explore the city at your own pace, the hotel also provides car hire services, allowing you to easily navigate through Malacca's charming streets and attractions. Alternatively, if you prefer to leave the driving to someone else, the hotel offers a reliable taxi service, making it convenient to reach your desired destinations. Whether you choose to drive yourself or opt for a taxi, the hotel's self-parking facilities ensure a hassle-free experience. With these transport facilities, DoubleTree by Hilton Hotel Melaka ensures that guests have everything they need for a comfortable and enjoyable stay.
Indulge in a Culinary Delight at DoubleTree by Hilton Hotel Melaka
DoubleTree by Hilton Hotel Melaka offers a wide range of dining facilities to satisfy every palate. Start your day with a scrumptious breakfast buffet at the hotel's coffee shop, where you can enjoy a variety of continental breakfast options. For those seeking a more intimate dining experience, the hotel's restaurant offers a delectable menu featuring both local and international cuisines.
If you prefer to dine in the comfort of your own room, the hotel also provides room service, allowing you to enjoy a delicious meal without leaving the comfort of your bed. For guests who enjoy cooking their own meals, the shared kitchen facilities are available, equipped with modern appliances and utensils.
Moreover, DoubleTree by Hilton Hotel Melaka takes pride in catering to the diverse needs of its guests, with a halal restaurant on-site. This ensures that Muslim guests can enjoy their meals with peace of mind. With daily housekeeping services, you can rest assured that your dining areas will always be clean and tidy, providing you with a pleasant dining experience throughout your stay.
Luxurious and Spacious Rooms at DoubleTree by Hilton Hotel Melaka
Experience true comfort and elegance at DoubleTree by Hilton Hotel Melaka with its wide range of room offerings. Whether you're traveling alone, with a partner, or with family and friends, this hotel has the perfect room to suit your needs.
Indulge in the King Deluxe Room, a spacious 51 square meters retreat featuring a plush King Bed for a restful night's sleep. For those seeking a higher vantage point, the King Guest Room High Floor offers the same comfort and style in a 40 square meters space. Families and groups can opt for the Twin Guest Room, also measuring 40 square meters and equipped with two comfortable Single Beds.
Booking your stay at DoubleTree by Hilton Hotel Melaka through Agoda ensures that you not only enjoy the best prices but also a hassle-free experience. With Agoda's user-friendly platform, you can easily browse and compare room options, making it convenient to find the perfect accommodation that fits your budget and preferences. Don't miss out on the opportunity to stay in these luxurious rooms and create unforgettable memories in Malacca, Malaysia.
Explore the Vibrant Melaka Raya in Malacca, Malaysia
Nestled in the heart of Malacca, Malaysia, the DoubleTree by Hilton Hotel Melaka offers a prime location in the vibrant neighborhood of Melaka Raya. This bustling area is known for its rich history, diverse culture, and exciting attractions, making it the perfect base for exploring the city.
Melaka Raya is a lively district that caters to both locals and tourists alike. Here, you'll find a myriad of shops, restaurants, and entertainment options to suit every taste. Indulge in a shopping spree at the nearby Mahkota Parade or Dataran Pahlawan Melaka Megamall, where you can find everything from fashion and electronics to local handicrafts and souvenirs.
History enthusiasts will be delighted to discover the iconic A Famosa fortress, just a short distance from the hotel. Built by the Portuguese in the 16th century, this historic landmark offers a glimpse into Malacca's colonial past. Explore the vibrant Jonker Street, lined with charming shophouses and antique stores, where you can immerse yourself in the city's unique heritage.
After a day of exploration, indulge in the local cuisine at the numerous restaurants and cafes in Melaka Raya. From mouthwatering Nyonya dishes to delectable street food, you'll find a culinary adventure awaiting you at every corner. For those seeking a lively nightlife, the district also offers a range of bars and clubs where you can dance the night away.
With its central location and vibrant atmosphere, Melaka Raya is the perfect neighborhood to experience the best that Malacca has to offer. Whether you're a history buff, a food lover, or a shopaholic, this lively district will captivate you with its charm and endless possibilities.
Convenient Transportation Options from the Nearest Airports to DoubleTree by Hilton Hotel Melaka
Located in the vibrant city of Malacca, Malaysia, DoubleTree by Hilton Hotel Melaka offers a comfortable and luxurious stay for both business and leisure travelers. Getting to the hotel from the nearest airports is a breeze, thanks to the convenient transportation options available.
If you are arriving at Kuala Lumpur International Airport (KLIA), you can choose to take a direct taxi or book a private transfer to DoubleTree by Hilton Hotel Melaka. The journey takes approximately 1.5 to 2 hours, depending on traffic conditions. Alternatively, you can take a bus or train from KLIA to Melaka Sentral, the main bus terminal in Malacca. From there, it's a short taxi ride to the hotel.
For those arriving at Malacca International Airport (also known as Batu Berendam Airport), the hotel is just a 15-minute drive away. Taxis are readily available at the airport, or you can arrange for a private transfer for a hassle-free journey. Additionally, if you prefer public transportation, you can take a local bus or a Grab car to reach the hotel.
No matter which airport you arrive at, DoubleTree by Hilton Hotel Melaka is conveniently located in Melaka Raya, the heart of Malacca's city center. With its excellent transportation connectivity, you can easily explore the city's famous attractions, such as Jonker Street, A Famosa Fort, and the Stadthuys. After a day of sightseeing, you can relax and unwind in the hotel's comfortable rooms, indulge in delicious dining options, or take a dip in the rooftop infinity pool with stunning views of the city skyline.
Discover the Rich History and Natural Beauty near DoubleTree by Hilton Hotel Melaka
Situated in the heart of Malacca, DoubleTree by Hilton Hotel Melaka offers easy access to a range of landmarks and attractions that showcase the city's rich history and natural beauty. Just a short distance away, you'll find the iconic Melaka Straits Mosque, a stunning architectural masterpiece that overlooks the Strait of Malacca. Take a leisurely stroll along the waterfront and soak in the serene atmosphere while admiring the mosque's elegant design.
For history enthusiasts, Middleburg Bastion is a must-visit landmark located nearby. This well-preserved fortress is a testament to the city's colonial past and offers a glimpse into Malacca's strategic importance during the Dutch occupation. Explore the bastion's intricate architecture and imagine the stories of the past that echo through its walls.
Nature lovers will be delighted to discover the natural wonders surrounding the hotel. Embark on an Eco Bike Tour and pedal your way through the lush greenery of Malacca Island. Immerse yourself in the tranquility of nature as you explore the island's scenic trails and spot various flora and fauna along the way. Don't miss the opportunity to visit Pulau Undan Lighthouse, a charming beacon that stands tall on Pulau Undan. Climb to the top for panoramic views of the surrounding islands and the sparkling waters of the Strait of Malacca.
Whether you're seeking cultural landmarks or natural beauty, DoubleTree by Hilton Hotel Melaka's prime location ensures that you can easily explore the best that Malacca has to offer. Immerse yourself in the rich history and picturesque landscapes that surround this exceptional hotel.
A Culinary Adventure Awaits
DoubleTree by Hilton Hotel Melaka is surrounded by a plethora of delightful dining options. Guests can indulge in the famous Ee Ji Ban Chicken Rice Ball, where they can savor the unique flavors of their signature dish. For those craving Japanese cuisine, Wa Zen Japanese Restaurant offers an authentic dining experience with its wide selection of sushi, sashimi, and other traditional dishes. Restoran Tong Sheng is a must-visit for seafood lovers, serving up fresh and flavorful seafood dishes that will leave you wanting more. Me'nate Steak Hub @Melaka Raya is the perfect choice for meat enthusiasts, offering juicy and succulent steaks cooked to perfection. For a taste of Nyonya cuisine, ATLANTIC NYONYA @ MELAKA RAYA and Restaurant Lee Swee Meng are the go-to spots, serving up traditional Peranakan dishes bursting with flavors. Botanist Cafe is a charming cafe that offers a cozy atmosphere and a menu filled with delectable dishes and refreshing beverages. Cottage Spices Nyonya Restaurant is another great option for those looking to savor authentic Nyonya flavors. TWS - Melaka Raya (The Windmill Station) is a popular hangout spot, offering a wide range of Western and local dishes in a trendy setting. Last but not least, Restoran Nyonya Makko is a hidden gem that specializes in Nyonya cuisine, serving up dishes that are rich in heritage and flavor. With such a diverse range of dining options nearby, guests at DoubleTree by Hilton Hotel Melaka are in for a culinary adventure like no other.
Shop 'til you drop at DoubleTree by Hilton Hotel Melaka's surrounding shopping landmarks
Located in the heart of Malacca, DoubleTree by Hilton Hotel Melaka offers easy access to a variety of shopping landmarks. Just steps away from the hotel, you'll find Elements Mall, a modern shopping complex with a wide range of international and local brands. Whether you're looking for fashion, electronics, or souvenirs, Elements Mall has it all. For those seeking some thrills, Surf Zone, an indoor surfing facility, is also nearby. Experience the excitement of riding the waves without having to leave the city. And if you're in the mood for some serious retail therapy, Dataran Pahlawan Melaka Megamall is just a short stroll away. This massive shopping mall features a plethora of shops, restaurants, and entertainment options, making it the perfect place to spend a day exploring and indulging in some retail therapy. With these fantastic shopping landmarks just a stone's throw away, DoubleTree by Hilton Hotel Melaka is the ideal choice for shopaholics and fashion enthusiasts.
Affordable Luxury: Experience DoubleTree by Hilton Hotel Melaka at a Great Price
When it comes to finding a luxurious and comfortable stay in Malacca, look no further than DoubleTree by Hilton Hotel Melaka. With an average room price of $97, this hotel offers exceptional value for money. Compared to the average price of a hotel room in Malacca, which is $61, DoubleTree by Hilton Hotel Melaka provides a premium experience at an affordable rate.
At DoubleTree by Hilton Hotel Melaka, guests can enjoy a range of amenities and services that make their stay truly unforgettable. From spacious and elegantly designed rooms to state-of-the-art facilities, this hotel offers a perfect blend of comfort and luxury. Whether you are traveling for business or leisure, you can rest assured that your stay at DoubleTree by Hilton Hotel Melaka will exceed your expectations.
Not only does DoubleTree by Hilton Hotel Melaka offer great value for money, but it also provides a prime location in the heart of Malacca. Situated near popular attractions such as Jonker Street and St. Paul's Hill, guests have easy access to the city's vibrant cultural and historical sites. So why settle for an average hotel when you can experience the best of Malacca at DoubleTree by Hilton Hotel Melaka, all at a price that won't break the bank?
Exceptional Service and Cleanliness
DoubleTree by Hilton Hotel Melaka is highly praised by guests for its exceptional service and cleanliness. The staff are consistently described as friendly, helpful, and welcoming, ensuring that guests feel well taken care of throughout their stay. The rooms are spacious, clean, and well-maintained, providing a comfortable and relaxing environment for guests to unwind. The hotel's commitment to cleanliness is evident, with guests consistently commenting on the hotel's cleanliness and attention to detail. Additionally, guests rave about the delicious breakfast served at the hotel, offering a wide variety of options to suit every palate. With excellent service, cleanliness, and a delectable breakfast, DoubleTree by Hilton Hotel Melaka is a top choice for travelers visiting Malacca.
Exceptional Customer Ratings for DoubleTree by Hilton Hotel Melaka
DoubleTree by Hilton Hotel Melaka has received exceptional customer ratings, making it a top choice for travelers visiting Malacca, Malaysia. With an overall rating of 8.8, guests have praised the hotel for its outstanding value, facilities, cleanliness, location, and staff performance.
One of the standout features of DoubleTree by Hilton Hotel Melaka is its excellent value for money. Guests have consistently rated the hotel highly for its affordable rates and the exceptional quality of service and amenities provided. Whether you are traveling for business or leisure, this hotel offers great value for your stay in Malacca.
The hotel's facilities have also received high praise from guests. With an impressive rating of 8.8, DoubleTree by Hilton Hotel Melaka offers a wide range of amenities to ensure a comfortable and enjoyable stay. From the well-equipped fitness center and refreshing swimming pool to the stylish restaurants and cozy lounge areas, guests have been impressed by the hotel's commitment to providing top-notch facilities.
Furthermore, the cleanliness of DoubleTree by Hilton Hotel Melaka has been consistently rated at 9.0, reflecting the hotel's dedication to maintaining a pristine environment for its guests. Visitors have praised the hotel's attention to detail, noting the immaculate rooms, spotless public areas, and well-maintained facilities.
Situated in a prime location, DoubleTree by Hilton Hotel Melaka has received a rating of 8.5 for its convenient location. The hotel is ideally situated near popular attractions, shopping malls, and dining options, making it an excellent choice for travelers looking to explore the vibrant city of Malacca.
Last but not least, the staff performance at DoubleTree by Hilton Hotel Melaka has been highly commended by guests, with a rating of 9.2. The friendly and attentive staff members go above and beyond to ensure that guests have a memorable stay, providing personalized service and assistance with a warm smile.
Overall, DoubleTree by Hilton Hotel Melaka has consistently received outstanding customer ratings, offering excellent value, top-notch facilities, impeccable cleanliness, a convenient location, and exceptional staff performance. Book your stay at this remarkable hotel and experience the best of Malacca hospitality.
Excellent8.8
Facilities
Excellent8.5
Location
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
Minimum age of guests is: 18 year(s).
Power Interruption Notice
The hotel will experience a power shutdown on January 6, 2025 from 09:00 AM to 06:00 PM. We apologize for any inconvenience caused.
Provided by verified guests of
Excellent
Show reviews that mention
Free airport transfer
Free Wi-Fi in all rooms!
Sauna
Steamroom
Good staff, well maintained spacious clean room ”
1st time staying @DoubleTree by Hilton (Melaka). We are impressed with all the staff as they are providing good customer service, especially the reception counter staff Ms Anna(she is polite; helpful in answer and explaining all our questions). The room is spacious and clean. We like the delicious welcome cookies too. We bought 3 tins to give to our relatives. Well done and keep up the good work!! We will definitely continue to patronize DoubleTree; will also recommend your hotel to all my friends.
Dear Lye, Thank you for staying with us at DoubleTree by Hilton Melaka! We’re delighted to hear you had a great experience and appreciate your kind words about Ms. Anna's excellent service. We’re glad you enjoyed the clean, spacious room and our signature welcome cookies. Thank you for recommending us to your friends, and we can’t wait to welcome you back! Best regards, Team-DoubleTree by Hilton Melaka
Best hotel”
The service was impeccable from the moment we arrived; the staff was welcoming and attentive, making sure all my needs were met. The room was spacious, beautifully decorated, and spotlessly clean, offering stunning views of the city. The amenities were top-notch, we especially enjoyed the on-site restaurant, which served delicious meals with a diverse menu. The location was perfect, allowing easy access to local attractions. Overall, my experience at was outstanding, and I can't wait to return. Highly recommend for anyone seeking a memorable stay!
Great Place!!”
It has been my 2nd time staying with them. But this time i bring my friends along. As always, been satisfied over everything. The breakfast spread as usual is the best of all times. I can never missed a day without their breakfast. The room is clean. I never will regret coming again to this hotel. Location wise its easy to get to their attractions places. Grab doesn't coz that expensive. Yup. I will surely come back again to malacca. 👍🏻👍🏻👍🏻
Dear Siti, Thank you for staying with us again at DoubleTree by Hilton Melaka! We’re thrilled to hear that you and your friends had another enjoyable stay. It’s wonderful to know you love our breakfast spread and find our rooms clean and comfortable. We’re also glad the location and easy access to attractions made your visit even better. We look forward to welcoming you back on your next trip to Melaka! Best regards, Team-DoubleTree by Hilton Melaka
Excellent hotel and very clean.”
I am a repeated customer. Same great value and great hospitality from all staff. Room was bigger than I'd expect it to be. Room is very clean and despite the age of the hotel, all fittings still looks new and well maintained One minor disappointment though. The room I was assigned to had an empty body lotion bottle. And the shampoo bottle had so little shampoo in it that it's not enough for 3 of us. But it was ratified promptly with a quick call to the service desk Overall it's still a great hotel to stay in
Dear Chee, Thank you for being a repeat guest at DoubleTree by Hilton Melaka! We’re delighted to hear that you enjoyed the spacious and clean room, as well as the hospitality from our team. We appreciate your feedback about the body lotion and shampoo bottles, and we're glad to know the issue was promptly resolved. Your continued trust means a lot to us, and we look forward to welcoming you back for another great stay! Best regards, Team-DoubleTree by Hilton Melaka
Aircon leaking , Drainage Stuck and mouldy ”
We stayed for 4 night When we reached the lobby We thought we were lucky to get early check in But NO ! At night we realised that the toilet basin were stuck And the shower make loud sound The next morning we report it And nothing being done Whe we came back we need to call the care line So they manage to solve the stuck basin The 3rd night , when we came back around 7pm We found the aircon was leaking There were a puddle of water on the floor We called the CARELINE again to let them know there was a leak and ask for different room As there were alr so many problems with this room. The Careline mention , they need to send their technician and decide whether we can get different room And NO APOLOGY was made We waited 20min or so for the technician to come Then when he came he took picture and told us they will prepare new room So we waited like another half an hour We asked for the bell boy And the CARELINE mention there would be concierge that will help us for our card key We waited and no body came up other than the bellboy He need to go down again to fetch the new key I can’t believe it We stay with double tree around the world But never have so many problems And to add on we have to wait as if its our fault No proper apology made After I complain to their WhatsApp then they apologise We get an upgrade in the room size But the bed smaller than the previous room Not really sure why And i feel the room was prepared for other guest As their name on the card The bathroom was mouldy Especially the ceiling Need to improve in cleaning Compare with other 5 stars hotel Very disappointed with our stay
Dear Yollanda, Thank you for sharing your feedback with us. We sincerely apologize for the inconveniences you experienced during your stay. It's clear that we fell short of our usual high standards, and for that, we are truly sorry. We appreciate your patience and understand your frustration with the maintenance issues and the delays in resolving them. Please be assured that we are addressing these concerns with our team to prevent such occurrences in the future. Your comfort is our priority, and we regret that we did not meet your expectations during this stay. We hope you will consider giving us another opportunity to provide you with the exceptional experience you rightfully expect from DoubleTree by Hilton. Thank you again for bringing these matters to our attention. Safe travels, and we hope to welcome you back in the future. Best regards Team-DoubleTree by Hilton Melaka