Nice location but facilities are below expectation”

It was our first time in New York. Being the busiest city in the world, we have already expected for the accommodation to be relatively expensive. However, since this is part of Hilton group, we were expecting it to at least be decent and comfy. The location was perfect. Right in the centre of NY, less than 10 min walking to Central Park, Times Square and many more attractions. There is a police station right behind the hotel - super safe. The subway station is just beside the main entrance to the hotel. Staff were friendly. They will try to accommodate you. However, there was no coffee in the room. No kettle for your hot water. I have never been in a good hotel without complimentary coffee / mineral and kettle. We have asked kettle from the counter but had to wait very long as many other guests are requesting the same. Other than that, the hotel is very nice and recommended.

Great stay”

We would definitely stay here again for our next trip. The room was a very comfortable size, especially for New York City, and it was very comfortable and quiet (we were on the 14th floor). We were within easy walking distance to the subway and many of the things we wanted to see while in the city.

Great place to stay in the city”

This was our second Christmas stay at Doubletree.I can't imagine staying anywhere else. The staff here are really friendly & helpful. They lobby is always happy & happening. You walk-in & everyone seems to be having such fun. The location is perfect! Rooms are always nice & clean, decent size for the city!! The cookies they give out are to die for :-) Last the lobby always has the best smell! Looking forward to our next stay. Thank Doubletree Metropolitan for another wonderful trip to the city...

Clean, Wifi in Lobby, Great Location!”

Previous 5 days had stayed in Hilton, Avenue of Americas and was very disappointed. The Doubletree was not only cheaper, but cleaner, better location for shops, sites, travelling. Staff friendly (unusual for NY!)...I would definately stay here again. Cafe Metro next door for organic food, 24hr Duane Reade for drinks/snacks, pharmacy directly opposite. Money exchange in the building gave the best UK-US exchage rate we saw in NY. The only thing I would like to see is drinking water and tea/coffee provided in the room..I understand lack of it is pretty standard in many Hilton run hotels. Crazy!

Great value for the room, location and service”

I stayed there with 5 oter frfiends and it was very close to central park and all the other areas we wanted to go in New York City.

Good quite location close to 5th Avenue ”

i had to stay here as my flight out of new york got cancelled and i had to stay a bit longer and my original hotel did not have rooms available. rooms are decent size compared to hotels in new york. however the in room entertainment system (on demand tv and express check out through the tv menu were not working)i was stuck during hurricane irene and ahd nothing to do and decised to chekc their on demand programming but it was not working. the wired internet also didn't work though thankfully the wireless was working. the staff seemed very non chalant and unresponsive to my queries if there was a problem with my room only and if they could change my room.

Served the purpose of our trip. ”

Our impression of the Doubletree Metropolitan Hotel was that it was impersonal. Our room was functional. The bed was small (even though requested large bed) and uncomfortable. Aircon was intermittent. Shame there was no water/coffee provided in room. Saving grace was nice toiletries in bathroom. Lounge areas were, unfortunately, like being in a airport lounge. Staff were very busy but still helpful and polite. Location was excellent and made up for the shortcomings of the hotel. Hotel close to Grand Central and subway. Within easy walking distance of all New York attractions. We really enjoyed our visit to New York and the Doubletree Metropolitan was a convenient base.

Great location, ”

Overall was a nice hotel and pleasant stay. Good value for New York. When a couple arrive a couple if hours early and fair enough if there isn't a room to check in to at least don't charge $ 8 to hold 2 bags. Don't fob us off by telling us you will call us when the room is ready and then don't!! We had to return at 1500, check in time, to ask if the room was ready. Why is wifi available to all in the lobu but you charge $14.95 day for those staying at the hotel. In this day Internet could be included. as I said overall was nice hotel good location ......... Cause it's in a great city.

good location, ”

Good location and value for money for accommodation in Central New York. Stayed before and revisit again when travel to NYC.

Great hotel”

Great value, awesome location, huge rooms for New York

A nice hotel located in the enter of NYC”

We came to for the Christmas. The hotel is in the midtown within walking distance to many attractions such as the Central Park，the Time square etc. We do want to come back again.

if only the equipment”

Mid Town East, Lex/51 is #6 subway station, the perfect location for all traveller King room is spacious and cleaning is satisfactory everyday Only two things I did not like are the fixed shower (no hose) and old-fashioned uncontrollable air conditioner Demarco, next door cafe, sells the best coffee in the city and helps make my hotel stay more confortable :-)

value, economical, location”

Overall, I thought it was a good stay, especially considering the price. The room was clean and bed was comfortable. The interior hotel may seem old but after staying in other hotels within same price range nearby, doubletree did not disappoint.

Great location ”

the hotel is located in a very good position for exploring new york, with a subway station right next to it. the room we stayed in was very tired and worn, however i believe they are renovating next year which will improve the hotel dramatically. the lobby and bar have already been done and are very nice. friendly staff and lovely warm cookie upon arrival!

Nice modern hotel”

This was the first hotel that we stayed at upon our arrival to the United States, and I was very satisfied with the hotel as well as the service. The staff were efficient and the check in was quick (which was good because the flight was long and had tired up out already). When we got to the room, it was relatively big. The TV had many programs to choose from which was a very nice after a long day of traveling. The bed was also very comfortable. The service was good and the attention to details was very satisfying. Upon our arrival to the hotel, we were each given freshly baked cookies. Overall, I liked this hotel very much, and I thought that it had a comfortable feel to it.

Cosy hotel in strategic location”

Hotel was located right next to subway. Checking in was a breeze (by Karen in the front desk). She even offered an extra hot cookie upon checking in. During the stay, I purchased a Grayline city tour ticket and one of the stops is just a stone's throw away from the hotel. The hotel is also located very near to shops @5th Avenue. Wifi at lobby was fast too.

great location with friendly staff”

this hotel locate right next to subway station, friendly staff, free wi-fi at public area. Room is not as new as the hotel/lobby looked, quite small and old furniture. There is a cafe next door, great place for breakfast.

good location with reasonable rate ”

Good location and near to city center. Suggest next time to book room with breakfast as breakfast charge is around USD30 per person per meal is quite high. When you book with breakfast then can save more.

Worst Customer Service”

Not happy due to various reasons. - No hot water, tea or coffee basic amenities in room specially during New York's cold whether. -Customer service have let this hilton down. Rude and arrogant front desk receptionist on 31/Mar/2015 between 9:00-10:00am. - Heater not working at all in the room. Complained but nothing was fixed. Outside temperature was 5 degrees to -5 degrees while the heater was not working

Nice Location!”

The hotel has an excellent location. You can take just a walk to famous landmarks in the city.