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7.5

Very good
/10
(199 reviews)See what guests said
Housekeeping2
Shops1
24-hour front desk1
See map

8.6

Excellent

Location rating score

Excellent location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Bliss49

140 m

Citigroup Center

150 m

St Bartholomew’s Church

150 m

Citicorp Center

150 m

Iglesia Luterana San Pedro

160 m

Popular landmarks
Top of the Rock

680 m

Grand Central Terminal

690 m

Central Park

1.1 km

Broadway

1.2 km

Times Square

1.2 km

Closest landmarks
Consulate General of Ireland

80 m

British Consulate General

170 m

Consulate General of Turkey

180 m

Consulate General of Norway

210 m

Consulate General of Hungary

260 m

Metropolitan - New York City

"Plenty of restaurants in the area and a pleasant walk to Times Square."

John - January 14, 2020
King Bed Hearing Accessible - Guestroom Metropolitan - New York City
Lobby Metropolitan - New York City
Lobby Metropolitan - New York City
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Metropolitan - New York City

569 Lexington Avenue, Midtown East, New York (NY), United States, 10022 - See map

Get the added peace of mind that comes with Hilton CleanStay, when you book a stay here. Conveniently situated in the Midtown East part of New York (NY), this property puts you close to attractions and interesting dining options. This 4-star property is packed with in-house facilities to improve the quality and joy of your stay.

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Hilton CleanStay

Clean and Ready for you

Wellness
Everything you need for a rejuvenating retreat for both body and spirit.
Spa & Beauty
Spa
Workout and Leisure
Fitness center
Important announcement -- "In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas."
Announcements by hotel (1)
In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.
  • 30 meters to public transportation

  • Airport transfer

  • Currency exchange

  • Located in heart of New York (NY)

  • Air conditioning

Value for money7.3
Location rating8.6
Nearest airportLaGuardia Airport (LGA)
Distance to airport8.5 km

Rooms available at Metropolitan - New York City

Very good
Room comfort & quality

7.7

1 Queen Deluxe Hearing Accessible
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
1 King Deluxe Mobility/Hearing Accessible Roll-In Shower Non-Smoking
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Queen Bed Mobility Hearing Accessible Tub
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
Suite King Bed with Balcony
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Junior Suite Non-Smoking
...
  • Room size: 28 m²/301 ft²
  • Non-smoking
  • 1 king bed & 1 sofa bed
Enter dates to see prices
King bed Non-Smoking
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Two Double Beds
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
2 Double High Floor
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Junior Suite Mobility Hearing Accessible Roll in Shower
...
  • Room size: 30 m²/323 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Two Double Hearing Accessible
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at Metropolitan - New York City?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to Metropolitan - New York City?

For those who wish to drive their own cars, Metropolitan - New York City has a car park available for guests. Parking is available for a fee of 55 USD per day. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange taxi service.

Is breakfast offered at Metropolitan - New York City?

Start your mornings right, with the continental and buffet breakfast options offered at Metropolitan - New York City. Adults can enjoy breakfast offered with an additional charge of 25 USD if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What is the smoking policy at Metropolitan - New York City?

Metropolitan - New York City does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Metropolitan - New York City?

The closest train, metro, or bus station to Metropolitan - New York City is 51st-53rd Streets-Lexington Avenue Subway Station, 30 m away.

What restaurants are nearby Metropolitan - New York City?

Restaurants including Cafe Today, Oxford Cafe and Paris Baguette are popular in Metropolitan - New York City’s neighborhood which is known as Midtown East.

What popular shopping places are close to Metropolitan - New York City?

Shopping options in Metropolitan - New York City’s Midtown East neighborhood include Bridge Kitchenware, Leyla's and Eden Fine Art Gallery.

What are popular attractions near Metropolitan - New York City?

Metropolitan - New York City’s location in the Midtown East neighborhood makes it close to famous attractions including Grand Central Terminal, Chrysler Building and Citigroup Center.

What popular natural sightseeing spots are close to Metropolitan - New York City?

Metropolitan - New York City’s nearby natural sights include Crane Lake Camp located in the same Midtown East area.

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Explore the neighborhood

What people love about Metropolitan - New York City

  • 10

    Exceptional
    Location

    "Plenty of restaurants in the area and a pleasant walk to Times Square."

    John

    |

    January 14, 2020

  • 10

    Exceptional
    Location

    "Excellent location for our family weekend vacation."

    John

    |

    January 14, 2020

  • 8.4

    Excellent
    Location

    "Well located for walking to museums and Broadway."

    Joel

    |

    November 22, 2019

Property ranking|Compared to 668 New York (NY) properties
See all rankings
Room comfort score
7.7/10
Location score
8.6/10
Cleanliness score
7.8/10
Value for money score
7.3/10
Better than
90
%
of New York (NY) properties
Better than
83
%
of New York (NY) properties
Better than
80
%
of New York (NY) properties
Better than
77
%
of New York (NY) properties
Overall rating:

7.5

Very good
199 reviews
Cleanliness
7.8
Facilities
6.9
Location
8.6
Read all reviews >
What travelers say they love:
Awesome location .
stanley from Singapore
Business traveler
More about Metropolitan - New York City

More about Metropolitan - New York City

This East Side property impresses with fresh new decor and an excellent position in midtown Manhattan. A 10-minute walk from Times Square and the Broadway shows, the Hilton-run Metropolitan - New York City is well-placed for tourists wanting to minimize time spent on public transport. The subway station is right by the hotel, and Grand Central Station is a five-minute walk away, with the Rockefeller Center only a few blocks downtown. Recently renovated, interiors are crisp and contemporary, with soft blues and browns that create a welcoming habitat for tired travelers. The area is packed with restaurants, shops, delis, and bars, and the hotel staff will be happy to impart their knowledge.

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Amenities and facilities
Good
Facilities

6.9

Most talked about facilities

Internet

12 mentions

Housekeeping

12 mentions

Breakfast

2 mentions

Languages spoken

  • English
  • Filipino
  • Hindi
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet [LAN]
  • Wi-Fi in public areas

Things to do, ways to relax

  • Fitness center
  • Spa
  • Ticket services
  • Tours

Cleanliness and safety

  • Body thermometer
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Protective screens in common areas
  • Rooms sanitized between stays
  • Safe dining setup
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service
  • Vending machine

Services and conveniences

  • Cash withdrawal
  • Concierge
  • Contactless check-in/out
  • Currency exchange
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Gift/souvenir shop
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Salon
  • Shops
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Check-in/out [express]
  • Check-in [24-hour]
  • Front desk [24-hour]
  • Pets allowed
  • Security [24-hour]

Getting around

  • Car park [charges apply]
  • Taxi service

Available in all rooms

  • Air conditioning
  • Bathtub
  • Desk
  • Free bottled water
  • Hair dryer
  • Heating
  • Internet access – wireless
  • Ironing facilities
  • Laptop safe box
  • Non-smoking
  • Private bathroom
  • Satellite/cable channels
  • Toiletries
  • Towels
Food and dining
Breakfast options
  • American
Location
569 Lexington Avenue, Midtown East, New York (NY), United States, 10022
Excellent
Location

8.6

Airports

  • LaGuardia Airport (LGA)
    8.5 km 20 min drive
  • Teterboro Airport (TEB)
    13.4 km

Public transportation

  • 51st-53rd Streets-Lexington Avenue Subway Station
    40 m 1 min walk
  • Fifth Avenue-53rd Street Subway Station
    490 m 8 min walk

Hospital or clinic

  • pharmacy px
    590 m

Shopping

  • Macy's Herald Square
    1.6 km

Convenience store

  • 7 Eleven
    1.1 km 8 min drive

Cash withdrawal

  • ATM on-site
What's nearby

Popular landmarks

  • Top of the Rock
    680 m
  • Grand Central Terminal
    690 m
  • Central Park
    1.1 km
  • Broadway
    1.2 km
  • Times Square
    1.2 km
  • Empire State Building
    1.5 km
  • The Metropolitan Museum of Art
    2.5 km
  • High Line
    3.0 km
  • The National 9/11 Memorial & Museum
    6.2 km
  • Statue of Liberty
    9.7 km

Nearby landmarks

  • 51st-53rd Streets-Lexington Avenue Subway Station
    40 m
  • Consulate General of Ireland
    80 m
  • Bliss49
    140 m
  • Citigroup Center
    150 m
  • St Bartholomew’s Church
    150 m
  • Citicorp Center
    150 m
  • Iglesia Luterana San Pedro
    160 m
  • British Consulate General
    170 m
  • Bridge Kitchenware
    180 m
  • Consulate General of Turkey
    180 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Children 0-11 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 12 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • Wi-Fi/Internet access is only free in the lobby. Property charges USD 14.95 for Wi-Fi in rooms.
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out from12:00
  • Check-out until12:00

Getting around

  • Airport transfer fee45 USD

Extras

  • Breakfast charge (unless included in room price)25 USD
  • Daily Internet/Wi-Fi fee15 USD

The property

  • Non-smoking rooms/floorsYes
  • Number of floors20
  • Number of rooms 764
  • Year property opened1961
  • Most recent renovation2004

Parking

  • Daily parking fee55 USD
Property announcements

In response to the Coronavirus (COVID-19), all guests are required to wear a face covering in all public spaces and indoor common areas.

Reviews of Metropolitan - New York City from real guests

Provided by verified guests of Agoda
7.5
/
10
Cleanliness7.8
Facilities6.9
Location8.6
Room comfort and quality7.7
Service7.5
Value for money7.3
High score for New York (NY)
Rating
9+ Exceptional (32)
8-9 Excellent (25)
7-8 Very Good (28)
6-7 Good (22)
<6 Below Expectation (30)
Time of the year
Mar - May (30)
Jun - Aug (39)
Sep - Nov (31)
Dec - Feb (37)
All guests (199)
All room types
All languages

Show reviews that mention 

Showing 137 verified guest comments
12345
8.4
Excellent
Mohd from Malaysia
Business traveler
Queen Bed Non-Smoking
Stayed 2 nights in May 2016

Nice location but facilities are below expectation”

It was our first time in New York. Being the busiest city in the world, we have already expected for the accommodation to be relatively expensive. However, since this is part of Hilton group, we were expecting it to at least be decent and comfy. The location was perfect. Right in the centre of NY, less than 10 min walking to Central Park, Times Square and many more attractions. There is a police station right behind the hotel - super safe. The subway station is just beside the main entrance to the hotel. Staff were friendly. They will try to accommodate you. However, there was no coffee in the room. No kettle for your hot water. I have never been in a good hotel without complimentary coffee / mineral and kettle. We have asked kettle from the counter but had to wait very long as many other guests are requesting the same. Other than that, the hotel is very nice and recommended.

Reviewed May 25, 2016

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9.7
Exceptional
Sarah from United States
Couple
Queen Bed Non-Smoking
Stayed 2 nights in February 2013

Great stay”

Great location, great room, especially for NYC, great price, great service

We would definitely stay here again for our next trip. The room was a very comfortable size, especially for New York City, and it was very comfortable and quiet (we were on the 14th floor). We were within easy walking distance to the subway and many of the things we wanted to see while in the city.

Reviewed February 25, 2013

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9.3
Exceptional
glenn from United States
Couple
Queen Bed Non-Smoking
Stayed 3 nights in December 2013

Great place to stay in the city”

Location, athmosphere & the cookies

This was our second Christmas stay at Doubletree.I can't imagine staying anywhere else. The staff here are really friendly & helpful. They lobby is always happy & happening. You walk-in & everyone seems to be having such fun. The location is perfect! Rooms are always nice & clean, decent size for the city!! The cookies they give out are to die for :-) Last the lobby always has the best smell! Looking forward to our next stay. Thank Doubletree Metropolitan for another wonderful trip to the city...

Reviewed December 31, 2013

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8.3
Excellent
Yaowamarn from Thailand
Couple
Queen Bed Non-Smoking
Stayed 2 nights in September 2012

Clean, Wifi in Lobby, Great Location!”

Clean, Transport Links, Location, Eating

Previous 5 days had stayed in Hilton, Avenue of Americas and was very disappointed. The Doubletree was not only cheaper, but cleaner, better location for shops, sites, travelling. Staff friendly (unusual for NY!)...I would definately stay here again. Cafe Metro next door for organic food, 24hr Duane Reade for drinks/snacks, pharmacy directly opposite. Money exchange in the building gave the best UK-US exchage rate we saw in NY. The only thing I would like to see is drinking water and tea/coffee provided in the room..I understand lack of it is pretty standard in many Hilton run hotels. Crazy!

Reviewed September 20, 2012

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9.3
Exceptional
Humberto from United States
Group
Queen Bed Non-Smoking
Stayed 2 nights in May 2013

Great value for the room, location and service”

location, location, location

I stayed there with 5 oter frfiends and it was very close to central park and all the other areas we wanted to go in New York City.

Reviewed May 15, 2013

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7.3
Very good
Sourabh from India
Business traveler
Queen Bed Non-Smoking
Stayed 1 night in August 2011

Good quite location close to 5th Avenue ”

Location is both close to the office areas and not far from times square and other touristy places

i had to stay here as my flight out of new york got cancelled and i had to stay a bit longer and my original hotel did not have rooms available. rooms are decent size compared to hotels in new york. however the in room entertainment system (on demand tv and express check out through the tv menu were not working)i was stuck during hurricane irene and ahd nothing to do and decised to chekc their on demand programming but it was not working. the wired internet also didn't work though thankfully the wireless was working. the staff seemed very non chalant and unresponsive to my queries if there was a problem with my room only and if they could change my room.

Reviewed September 11, 2011

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6.0
Gaye from United Kingdom
Couple
Queen Bed Non-Smoking
Stayed 2 nights in July 2013

Served the purpose of our trip. ”

Location. Close to subway and Grand Central. Close to Time Square.

Our impression of the Doubletree Metropolitan Hotel was that it was impersonal. Our room was functional. The bed was small (even though requested large bed) and uncomfortable. Aircon was intermittent. Shame there was no water/coffee provided in room. Saving grace was nice toiletries in bathroom. Lounge areas were, unfortunately, like being in a airport lounge. Staff were very busy but still helpful and polite. Location was excellent and made up for the shortcomings of the hotel. Hotel close to Grand Central and subway. Within easy walking distance of all New York attractions. We really enjoyed our visit to New York and the Doubletree Metropolitan was a convenient base.

Reviewed July 16, 2013

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7.3
Very good
Margaret from Australia
Couple
Queen Bed Non-Smoking
Stayed 3 nights in August 2011

Great location, ”

Location,

Overall was a nice hotel and pleasant stay. Good value for New York. When a couple arrive a couple if hours early and fair enough if there isn't a room to check in to at least don't charge $ 8 to hold 2 bags. Don't fob us off by telling us you will call us when the room is ready and then don't!! We had to return at 1500, check in time, to ask if the room was ready. Why is wifi available to all in the lobu but you charge $14.95 day for those staying at the hotel. In this day Internet could be included. as I said overall was nice hotel good location ......... Cause it's in a great city.

Reviewed August 25, 2011

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8.7
Excellent
KAREN from Singapore
Business traveler
Queen Bed Non-Smoking
Stayed 4 nights in January 2014

good location, ”

location, price and standard

Good location and value for money for accommodation in Central New York. Stayed before and revisit again when travel to NYC.

Reviewed February 06, 2014

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10.0
Exceptional
Shelby from Canada
Couple
Queen Bed Non-Smoking
Stayed 1 night in April 2016

Great hotel”

Great value, awesome location, huge rooms for New York

Reviewed April 20, 2016

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9.2
Exceptional
Chun from Canada
Couple
Queen Room
Stayed 2 nights in December 2016

A nice hotel located in the enter of NYC”

We came to for the Christmas. The hotel is in the midtown within walking distance to many attractions such as the Central Park,the Time square etc. We do want to come back again.

Reviewed December 29, 2016

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8.0
Excellent
Sugahara from Japan
Solo traveler
Queen Bed Non-Smoking
Stayed 9 nights in December 2016

if only the equipment”

Mid Town East, Lex/51 is #6 subway station, the perfect location for all traveller King room is spacious and cleaning is satisfactory everyday Only two things I did not like are the fixed shower (no hose) and old-fashioned uncontrollable air conditioner Demarco, next door cafe, sells the best coffee in the city and helps make my hotel stay more confortable :-)

Reviewed January 12, 2017

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7.7
Very good
Xin from China
Business traveler
Queen Bed Non-Smoking
Stayed 1 night in July 2013

value, economical, location”

I think it's a good bang for you buck in a location that provides easy access

Overall, I thought it was a good stay, especially considering the price. The room was clean and bed was comfortable. The interior hotel may seem old but after staying in other hotels within same price range nearby, doubletree did not disappoint.

Reviewed July 11, 2013

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6.3
Good
Rochelle from United Kingdom
Couple
Queen Bed Non-Smoking
Stayed 4 nights in November 2011

Great location ”

Location is fantastic, staff were friendly.

the hotel is located in a very good position for exploring new york, with a subway station right next to it. the room we stayed in was very tired and worn, however i believe they are renovating next year which will improve the hotel dramatically. the lobby and bar have already been done and are very nice. friendly staff and lovely warm cookie upon arrival!

Reviewed December 07, 2011

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9.0
Exceptional
Chee from Malaysia
Family with teens
Stayed 2 nights in August 2011

Nice modern hotel”

Lots of opitions for TV programs to choose from

This was the first hotel that we stayed at upon our arrival to the United States, and I was very satisfied with the hotel as well as the service. The staff were efficient and the check in was quick (which was good because the flight was long and had tired up out already). When we got to the room, it was relatively big. The TV had many programs to choose from which was a very nice after a long day of traveling. The bed was also very comfortable. The service was good and the attention to details was very satisfying. Upon our arrival to the hotel, we were each given freshly baked cookies. Overall, I liked this hotel very much, and I thought that it had a comfortable feel to it.

Reviewed August 31, 2011

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7.7
Very good
Darren from Malaysia
Couple
Stayed 3 nights in October 2011

Cosy hotel in strategic location”

Located near to subway (51 ST), within 5-10min walk to 5th Avenue

Hotel was located right next to subway. Checking in was a breeze (by Karen in the front desk). She even offered an extra hot cookie upon checking in. During the stay, I purchased a Grayline city tour ticket and one of the stops is just a stone's throw away from the hotel. The hotel is also located very near to shops @5th Avenue. Wifi at lobby was fast too.

Reviewed October 17, 2011

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7.7
Very good
MINGYUE from China
Business traveler
Queen Bed Non-Smoking
Stayed 3 nights in November 2011

great location with friendly staff”

location, service

this hotel locate right next to subway station, friendly staff, free wi-fi at public area. Room is not as new as the hotel/lobby looked, quite small and old furniture. There is a cafe next door, great place for breakfast.

Reviewed January 03, 2012

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8.7
Excellent
KAREN from Singapore
Business traveler
Queen Bed Non-Smoking
Stayed 6 nights in February 2013

good location with reasonable rate ”

good location with reasonable rate

Good location and near to city center. Suggest next time to book room with breakfast as breakfast charge is around USD30 per person per meal is quite high. When you book with breakfast then can save more.

Reviewed February 18, 2013

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6.0
Uchiraka from Australia
Couple
Queen Bed Non-Smoking
Stayed 4 nights in March 2015

Worst Customer Service”

Location, Being a hilton and location

Not happy due to various reasons. - No hot water, tea or coffee basic amenities in room specially during New York's cold whether. -Customer service have let this hilton down. Rude and arrogant front desk receptionist on 31/Mar/2015 between 9:00-10:00am. - Heater not working at all in the room. Complained but nothing was fixed. Outside temperature was 5 degrees to -5 degrees while the heater was not working

Reviewed April 01, 2015

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10.0
Exceptional
Jaymee from Philippines
Family with teens
2 Double High Floor
Stayed 4 nights in May 2012

Nice Location!”

Location and Staff

The hotel has an excellent location. You can take just a walk to famous landmarks in the city.

Reviewed November 04, 2012

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