Great Staff”

The most respectful hotel staff I have ever seen.. They were not there just for the job, they were there to make our experience the best it could be., We will be using this hotel for years to come

Great location staff was lacking ”

The location of this hotel was great and worth the money. The staff was slow and the restaurant and bar staff seemed to forget we existed. Waited 5 min at an empty bar with no one around then once we got served we were never got checked on or offered another drink. The rooms was great beds were comfortable my only issue was the room bathroom needs updates and repairs.

Snotty check in clerk.”

Treated second class cuz we went thru Agoda and they didnt get my reservation

Thats far away from being a resort”

Will never stay there again. On pictures they show an amazing hotel tower and when u there they room you away from tower in nasty rooms not updated that look like it was a old hotel they added. Bathroom smelled like pee, room smelled like humidity and moisture and room was far from everything. Didnt even felt safe... on top of that they charge 20 resort fees per day plus parking fee....

Very good”

The elevator was broken the entire time i was there had to wait for 30 mins to go up or down it was very difficult to go by stairs with two toddlers

Not worth the few bucks of saving”

Pictures of the "resort" are misleading. They don't show you the many older two story buildings that they put their guest in for the discounted pricing. Front desk service was worse than most motels. Twice I tried to call them from my room with no answer. The three times I went to the front desk, it was a twenty to thirty minute standing wait. First time was at check in, second was at MIDNIGHT (still had to wait), and third was at check out. I felt the front desk lacked empathy and didn't really care what product they provided. Sadly, this stay will reflect on Agoda and the Hilton brands when it's time for my next booking.

Needs upgrades ”

The property is too big. The "resort" side feels like a motel. And needs to be renovated. Very old

Hidden fees - unhelpful staff ”

The hotel is prety average for the area. However, at the end of our trip they chraged usthe “resort fee” eventhough all fees had already been payed for and no facilities besides the room were used. We asked for an explanation but none was given the saddest part is that they asked us our credit card in the beginning just for damage purposes and at the end they used it to extract the fees. We tried to contact them through the proper support channels and also obtained no repply.

Love their cookies!”

I forgot that double tree hotels had their oatmeal chocolate chip cookies upon checking in. We tried to update our reservation a couple weeks before we arrived to switch from two queen beds to a king bed but they couldn't accommodate us due to being fully booked. They gave us the option of trying to switch on our 2nd night but we were too tired to do so. It was interesting staying at a garden style hotel after being used to taller buildings. It was nice walking around the property and they had so many activities and we appreciated restaurants being open til late at night. We would love to see a more expansive menu for the Laguna restaurant. Other than that, the service was great. The bathrooms were a little outdated too and could use a little renovating.

Great value plent to do”

Great value for the money. Clean facility plenty to do while on grounds. I had a blast playing mini Golf at night with my family. Room service was also really good. I ordered it on numerous occasions. Pancakes, bacon , pizza and grouper tacos were all amazing. The daily cookies were also a nice bonus. I’d definitely visit again. Also, the village inn restaurant and Z Spa which are located across the street were great too.

Great room ”

Room was really updated great location..a little close to construction where there remodeling. Will definitely be back.

Awful ”

The place was grotty, I booked a single room with 2 queen beds with a microwave and mini fridge. I got 2 double beds no microwave and no fridge. The room was grotty, bed linen was awful, me and my children didn't sleep due to itching all night in the bed. Never again would I stay here or recommend anyone to stay here. It is close to SeaWorld, only half a mile a way and there is a Walmart close by. This is not 3 star, shameful save your money and look somewhere else. Doesn't deserve one star but the review will not post with zero stars. Disappointed.

Great hotel!”

I highly recommend it!

Great location, nice rooms”

No breakfast included

good staff”

good location

Disney world trip ”

The room was terrible head pet hair all over the comforters and on the floor the refrigerator had big coat frozen and spilled everywhere instead of swapping out the refrigerator they sun room service to clean it out which took over an hour with no regards to what I had to do or going on

Not clean, overcharges that was not even mentioned”

It was a bad experience. I booked a room for three days. The first day I got the room was really not clean sheets were stinky. I tried to call front desk/ room service and no one picked up. I was itching due to the bad stinky sheets all night, me and my wife. Also when I checked-out, they charged about $26 each day which I was not told AT ALL!! And there was nothing in the booking that says so.

Attentive team all in all with comfortable rooms!”

I spend three nights in the Doubletree Hotel while I was on a business event next to the hotel. When ever I needed anything the team of the hotel kept an eye on me and served me on a high level. The room was great the possibilities in the resort more than enough. I loved it and want to come back.

Quick and easy stay, despite no reservation”

They stay was good, and the staff was accommodating, however they did not have our reservation that we made with you, but luckily they were still able to find a room for us. We got charged twice, for this room, so we will be looking to rectify this situation. I will never use your service again.

disappointing--requested tower rooms 4 times ”

I requested tower rooms 4 times and was ignored and put -off after each request. Each of your desk personal and reservation staff procrastinated and we ended up in 1st. floor rooms in an out building. Two weeks prior to our visit I stopped at the hotel for reservations and was told0 per night. Went on line rooms . That was the first time your front desk personal let me know I was welcomed. PS And you want me to buy a vacation package.