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DoubleTree by Hilton Surabaya
Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275 - See map
Make your best journey to Surabaya with the promised standard of Hilton CleanStay, and enjoy car park free of charge. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Highlights
Hilton CleanStay
Clean and Ready for you
Hygiene Plus
Wellness
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
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Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities
Airport transfer
Bicycle rental
Valet parking
Kids club
Shuttle service
Free Wi-Fi in all rooms!
Nice stay, difficult to move on”
I went to Sby and decided to stay in this hotel since I attended Kahitna concert in Sby. After all those excitement during the concert, I can peacefully slept at night and enjoyed a wonderful and tasty breakfast buffet in the morning. They have very nice and helpful staffs, who concerned about our feedback and make sure that we have a pleasant stay. However, if you are kind of person who often feel hungry in the wrong time let's say in the middle of the night. Please be informed that they don't have 24/7 room service, last order will be at 11pm.
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Dear Selly, Thank you for taking your time to offer your feedback. We are happy to learn that you have a positive experience during your stay with us. We thank you for your feedback with regards to our dining offerings and we hope you would consider staying with us again. Sincerely Shane Ingram General Manager
Good stay”
Our second staycation on national holiday, only 1 night. Booked a room with breakfast for 2. Spacious room, shower worked well, cold and bit dirty swimming pool, many choices of breakfast, and staff did their best. Location near The famous Jalan Tunjungan with many cafes & street food. Will staycation again? Absolutely, only if agoda offer great deal again 😘
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Dear Christ, Thank you for giving us your perfect rating and feedback. We are pleased to learn that enjoyed your staycation experience. We would like to apologize on the quality of our swimming pool and your feedback is important for us to improve our service. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
It was great stay!”
I had a great experience staying at Doubletree by Hilton in Surabaya. It's located at the city center and near to everything like shopping malls and good food. Breakfast is varied but taste just average in my opinion. Staffs are friendly and so helpful. Hotel room is spacious with good lighting.
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Dear Christina, Thank you for choosing to stay with us at the Doubletree by Hilton Surabaya. We are happy to receive your comments and thank you for the positive remarks about the hotel facilities. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us. Best regards, Chris Roberts
5 star review!”
A beautiful hotel with gorgeous rooms. I absolutely loved my peaceful swim in the pool. the breakfast buffet was super amazing. Would definitely come back again!!!! If you want to get out and shop (which I didn't!), there's lots of shopping close by, with Tunjungan Plaza right there!
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Dear Kathryn, Thank you for your kind words in giving us the perfect rating and feedback. We are thrilled to learn that you enjoyed our swimming pool as well as the breakfast experience. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager
Excellent service”
We arrived exhausted at 9 pm. Our requests for additional towel and water were immediately responded to. We ordered in room dining and one of the menu did not come with rice, so we ordered extra rice. It was immediately delivered to our room with no extra charge. We really appreciated the service, especially because we were so tired and hungry.
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Dear Adeline, Thank you for giving us your perfect rating and feedback. We are pleased to learn our team can look after you and that you enjoyed our in-room dining experience. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
service is on point!!”
everything is really nice especially the breakfast menus!! and not forget to mention mr.aan the staff that is so kindhearted and helpful in the breakfast isle helping my family. 10/10 would stay here again!
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Dear Rachel, Thank you for your generous review, we are pleased to learn that you enjoyed your stay and that Mr Aan could provide your with the service that we known for. We are looking forward to welcoming you back again soon! Sincerely, Shane Ingram General Manager
Awesome”
Highly recommend this hotel. I have stayed in hundreds of hotels around the world for over 32 years in business. This is my favorite hotel now in Surabaya. Thank you all
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Dear Roger, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. And thank you for you constructive feedback regarding our team member service. We look forward to having you with us again in the near future. Kind Regards, Chris Roberts General Manager
Nice service”
Nice service, nice staff, nice lobby and welcome drink, nice breakfast. Nice facilities although swimming pool is too small. But overall it is worth it to stay here for the next time.
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Ibu Melisa, Thank you for your kind feedback with regards to the service, lobby, and breakfast experience at our hotel. We are happy to learn that you enjoyed your stay and we hope to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Great hotel at the center of Surabaya”
Great hotel at the center of Surabaya. Especially the kids’ playground, they’re also have various activities for children. Delicious and various breakfast selections.
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Dear Chitra, Thank you for giving us your perfect rating and feedback. We are pleased to learn that you enjoyed our kids facilities as well as our breakfast selection. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
we love staying at double tree”
we like the interior of this hotel, and we also love the location which is at tunjungan street where we can take tour on evening, enjoying the food and the crowd
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Dear iie, It is our pleasure to learn that you have an enjoyable experience during your recent stay with us. We thank you for your kind words and we hope to be able to welcoming you back in the not too distant future. Kind regards Shane Ingram General Manager
Best hotel”
Thank u for all hotel staffs who made our stay a lovely and memorable one. Special thanks to ANSORI. He was very helpful and polite and funny.
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Hi Gabrielle, Thank you for taking time to provide us with your review. We are pleased to learn that you have an enjoyable stay with us. We thank you for your compliments on our team member. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager
Super comfortable stay”
Room was clean, service was great. Staff always went above and beyond to what was expected. Food was pretty good, too. Didn't have the opportunity to check out the rooftop bar but it looked good.
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Dear Ryan, Thank you for taking your time to leave us your review. We are happy to learn that you enjoyed your stay with us. We hope you would come back in the future to enjoy more of our facilities! Sincerely, Pujitama Tanamas Operations Manager
Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu”
Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu
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Dear Aji, Thank you for your positive comments on the service and variety of our breakfast. We are looking forward to be able to welcoming you back soon. Kind regards Shane Ingram General Manager
The best hotel ”
I love the largest twin beds mostly. My favorite 5 star hotel.
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Hi Prosperia, Thank you for your kind feedback and perfect rating. We are pleased to learn that you enjoyed your stay and we look forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Very good hotel”
The room and the bed is spacious. All the staffs super friendly.
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Dear Santy, We are pleased to learn that you have a pleasant experience and thank you for your comments with regards to our service. We look forward to welcoming you back soon. Sincerely, Shane Ingram General Manager
Clean and affordable”
Clean rooms, affordable price, will definitely choose double tree hotel again in my next visit!
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Dear Ivy, Thank you for your kind words with regards to the accommodation quality that we offered. We are looking forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Perfect hotel ”
Perfect hotel for perfect vacation and business trip.
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Ibu Siti, We are truly pleased to learn that you had a pleasant experience during your recent stay with us. We are looking forward to welcoming you back to our hotel soon. Sincerely, Shane Ingram General Manager
The Best”
Kebersihan bagus Tempat tidur bantal bagus suka banget
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Hi Moy, Terima kasih kami ucapkan untuk ulasan yang Anda berikan. Kami sangat senang mendengar komentar positif Anda mengenai tempat tidur kami. Kami berharap untuk dapat bejumpa kembali dengan Anda dalam waktu dekat ini. Hormat kami, Shane Ingram General Manager
Best location and services”
Best location, friendly staff, best services
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Ibu Evy, Thank you for your rating and review. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager
great”
comfy hotel, clean, and nice staff
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Dear Liliana, Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya, Kind Regards, Chris Roberts General Manager