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Lobby, DoubleTree by Hilton Surabaya in Surabaya
King Guest Room - Bed, DoubleTree by Hilton Surabaya in Surabaya
Lobby, DoubleTree by Hilton Surabaya in Surabaya
Swimming pool, DoubleTree by Hilton Surabaya in Surabaya
a room filled with lots of different types of electronic devices, DoubleTree by Hilton Surabaya in Surabaya
Fitness center, DoubleTree by Hilton Surabaya in Surabaya
a bottle of soap sitting on top of a counter, DoubleTree by Hilton Surabaya in Surabaya

Removed from saved list

9.3

Exceptional

782 reviews

782 reviews

Housekeeping28
Breakfast26
Fitness Centre3
See map
See map

9.5

Exceptional

Location rating score

Exceptional location - Inside city center
Exceptional for walking
Parking
FREE
Walkable places
Taman Gantung

100 m

Museum Surabaya

140 m

BG Junction

300 m

Blauran Market

310 m

Wisata Rasa

350 m

Popular landmarks
Tunjungan Plaza

870 m

Tugu Pahlawan

1.2 km

Monkasel (Submarine Monument)

2.1 km

Suramadu National Bridge

2.1 km

Sampoerna Museum

2.9 km

Closest landmarks
Kantor Garuda Indonesia

270 m

Consulate of Hungary

460 m

Posyandu Genteng

480 m

Pasar Genteng

510 m

Tomb of Dr. Soetomo

610 m

DoubleTree by Hilton Surabaya

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275 - See map

Make your best journey to Surabaya with the promised standard of Hilton CleanStay, and enjoy car park free of charge. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.

Highlights

Sparkling clean

Inside city center

Top Value

Check-in [24-hour]

Airport transfer

Hilton CleanStay

Clean and Ready for you

This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Sterilizing equipment
Health and Medical
First aid kit
Doctor/nurse on call
Important announcement -- "Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information."
Facilities

Front desk [24-hour]

Airport transfer

Bicycle rental

Valet parking

Fitness center

Kids club

Shuttle service

Free Wi-Fi in all rooms!

This property is in high demand!

8 travelers have booked today.

Value for money9.3
Distance to city center1,5 km
Location rating9.5
Nearest airportJuanda International Airport (SUB)
Distance to airport14.7 km

Rooms available at DoubleTree by Hilton Surabaya

King Loft Duplex Suite
...
  • Room size: 102 m²/1098 ft²
  • City view
  • 1 king bed
Enter dates to see prices
Twin Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 2 single beds
Enter dates to see prices
King Deluxe Suite
...
  • Room size: 59 m²/635 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Corner Suite
...
  • Room size: 90 m²/969 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Executive Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Accessible Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Presidential Suite
...
  • Room size: 138 m²/1485 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Premium Suite
...
  • Room size: 65 m²/700 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Deluxe Room
...
  • Room size: 54 m²/581 ft²
  • City view
  • 1 king bed
Enter dates to see prices
King Guest Room
...
  • Room size: 35 m²/377 ft²
  • City view
  • 1 king bed
Enter dates to see prices

Frequently asked questions

What time is check-in and check-out at DoubleTree by Hilton Surabaya?

Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.

How do I get to DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 450000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at DoubleTree by Hilton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, DoubleTree by Hilton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 10000 IDR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.

Is breakfast offered at DoubleTree by Hilton Surabaya?

Start your mornings right, with the à la carte, continental and buffet breakfast options offered at DoubleTree by Hilton Surabaya. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 250000 IDR for adults and 125000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.

Can special events be hosted at DoubleTree by Hilton Surabaya?

Your special occasion or event can be hosted at one of the 3 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at DoubleTree by Hilton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.

Can business events be hosted at DoubleTree by Hilton Surabaya?

On-site venues and convenient event services make DoubleTree by Hilton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2730 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.

What is the smoking policy at DoubleTree by Hilton Surabaya?

DoubleTree by Hilton Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.

What is the closest train, metro, or bus station to DoubleTree by Hilton Surabaya?

The closest train, metro, or bus station to DoubleTree by Hilton Surabaya is Pasar Turi Train Station, 1.0 km away.

What restaurants are nearby DoubleTree by Hilton Surabaya?

Restaurants including Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari are popular in DoubleTree by Hilton Surabaya’s neighborhood which is known as Surabaya Center.

What popular shopping places are close to DoubleTree by Hilton Surabaya?

Shopping options in DoubleTree by Hilton Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.

What are popular attractions near DoubleTree by Hilton Surabaya?

Guests at DoubleTree by Hilton Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.

See map

Explore the neighborhood

What people love about DoubleTree by Hilton Surabaya

  • 8.8

    Excellent
    Staff 

    "Good location, nice staff and clean"

    Yushanda

    |

    March 19, 2023

  • 10

    Exceptional
    Staff 

    "Excellent hotel, clean, staff at reception and restaurant are so kind specially Mis."

    Hassan

    |

    March 15, 2023

  • 10

    Exceptional
    Location

    "Very good location in the heart of tunjungan street."

    aida

    |

    March 23, 2023

Overall rating:

9.3

Exceptional
782 reviews
Cleanliness
9.5
Facilities
9.3
Location
9.5
Read all reviews >
What travelers say they love:
Very nice hotel and near to shopping centre.
Rohaya from Singapore
Business traveler
More about DoubleTree by Hilton Surabaya

More about DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya

DoubleTree by Hilton Surabaya is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at DoubleTree by Hilton Surabaya, with its exceptional location right in the city center.
All offerings provided by DoubleTree by Hilton Surabaya help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the DoubleTree by Hilton Surabaya.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at DoubleTree by Hilton Surabaya. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at DoubleTree by Hilton Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.


Dining and things to do

Each morning you can start the day with a delicious in-house breakfast offered at DoubleTree by Hilton Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. DoubleTree by Hilton Surabaya caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
A day in will be as fun as a day out with ranges of recreational activities offered at DoubleTree by Hilton Surabaya. A relaxing end to every day is possible with a visit to the sauna, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. At DoubleTree by Hilton Surabaya, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.


Around the property

Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 860 m away.

Show less

Amenities and facilities

Exceptional
Facilities

9.3

Languages spoken
  • English
  • Chinese [Mandarin]
  • Indonesian
Accessibility
  • Wheelchair accessible
Internet access
  • Free Wi-Fi in all rooms!
  • Internet
  • Internet [LAN]
  • Internet services
  • Wi-Fi in public areas
Things to do, ways to relax
  • Fitness center
  • Nightclub
  • On-site entertainment
  • Pool facilities
  • Pool with view
  • Private bath
  • Sauna
  • Swimming pool [outdoor]
  • Tours
Cleanliness and safety
  • Anti-viral cleaning products
  • Body thermometer
  • Breakfast in room
  • Breakfast takeaway service
  • Cashless payment service
  • Covid-19 testing service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hotel room service app
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Sterilizing equipment
  • Temperature check for guests and staff
Dining, drinking, and snacking
  • A la carte breakfast
  • Alcohol
  • Alternative meal arrangement
  • Bar
  • Bottle of water
  • Breakfast [buffet]
  • Breakfast [continental]
  • Breakfast service
  • Coffee shop
  • Fruits/snacks
  • Poolside bar
  • Restaurant [halal]
  • Restaurant [kosher]
  • Restaurants
  • Room service
  • Snack bar
Services and conveniences
  • Air conditioning in public area
  • Cash withdrawal
  • Concierge
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Food delivery
  • Gift/souvenir shop
  • Grooming service
  • Infirmary
  • Invoice provided
  • Ironing service
  • Laundry service
  • Luggage storage
  • Meeting/banquet facilities
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area
  • Terrace
  • Xerox/fax in business center
For the kids
  • Family room
  • Kids club
  • Kids facilities
  • Kids meal
  • Kids safety features
  • Playground
  • Swimming pool [kids]
Access
  • Buzzer/wireless intercom
  • CCTV in common areas
  • CCTV outside property
  • Check-in/out [express]
  • Check-in/out [private]
  • Check-in [24-hour]
  • Exterior corridor
  • Fire extinguisher
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed
  • Safety/security feature
  • Security [24-hour]
  • Smoke alarms
  • Soundproof rooms
Getting around
  • Airport transfer
  • Bicycle parking
  • Car park [charges apply]
  • Car park [free of charge]
  • Car park [on-site]
  • Rental car
  • Shuttle service
  • Taxi service
  • Valet parking
Sports equipment rental
  • Bicycle rental
Available in all rooms
  • Air conditioning
  • Alarm clock
  • Bathrobes
  • Blackout curtains
  • Carpeting
  • Clothes rack
  • Complimentary tea
  • Desk
  • Free bottled water
  • Free instant coffee
  • Hair dryer
  • In-room safe box
  • Ironing facilities
  • Mini bar
  • Mirror
  • Refrigerator
  • Shower
  • Slippers
  • Smoke detector
  • Sofa
  • Soundproofing
  • Telephone
  • Toiletries
  • Towels
  • TV [flat screen]
  • Wake-up service
  • Wi-Fi [charges apply]

Location

Jl. Tunjungan 12, Surabaya, Surabaya Center, Surabaya, Indonesia, 60275
Exceptional
Location

9.5

Airports
  • Juanda International Airport (SUB)
    14.7 km
  • Abdul Rachman Saleh Airport (MLG)
    75.7 km
Public transportation
  • Pasar Turi Train Station
    1.1 km
  • Surabaya Kota
    1.7 km
Hospital or clinic
  • Posyandu Genteng
    480 m
Shopping
  • Tunjungan Plaza
    870 m
Convenience store
  • Indomaret
    310 m
Cash withdrawal
  • ATM
    100 m

What's nearby

Popular landmarks
  • Tunjungan Plaza
    870 m
  • Tugu Pahlawan
    1.2 km
  • Monkasel (Submarine Monument)
    2.1 km
  • Suramadu National Bridge
    2.1 km
  • Sampoerna Museum
    2.9 km
  • Bungkul Park
    3.8 km
  • Surabaya Town Square
    4.3 km
  • Surabaya's Zoo
    4.4 km
  • Pakuwon Food Festival
    7.5 km
  • Masjid Nasional Al Akbar Surabaya
    9.2 km
Nearby landmarks
  • Taman Gantung
    100 m
  • Museum Surabaya
    140 m
  • Kantor Garuda Indonesia
    270 m
  • BG Junction
    300 m
  • Blauran Market
    310 m
  • Wisata Rasa
    350 m
  • Vertical Six Club
    370 m
  • East Java Art & Culture Center
    370 m
  • Carrefour Hypermarket
    450 m
  • Consulate of Hungary
    460 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.

Property policies

Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-3 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 4-13 year(s)
Stay for free if using existing bedding.
If you need an extra bed, it will incur an additional charge.
Guests 14 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • When booking more than 5 rooms, different policies and additional supplements may apply.

Some helpful facts

Check-in/Check-out
  • Check-in from14:00
  • Check-in until23:59
  • Check-out from12:00
  • Check-out until12:00
  • Reception open until00:00
Getting around
  • Airport transfer fee450000 IDR
  • Distance from city center1,5 km
  • Travel time to airport (minutes)45
Extras
  • Breakfast charge (unless included in room price)250000 IDR
  • Daily Internet/Wi-Fi fee150000 IDR
The property
  • Non-smoking rooms/floorsno
  • Number of bars/lounges1
  • Number of floors23
  • Number of restaurants3
  • Number of rooms 310
  • Year property opened2020
  • Most recent renovation2020
Parking
  • Daily parking fee10000 IDR

Property announcements

Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.

Reviews of DoubleTree by Hilton Surabaya from real guests

Provided by verified guests of Agoda
9.3
/
10
Exceptional
Cleanliness9.5
Facilities9.3
Location9.5
Service9.5
Value for money9.3
High score for Surabaya
Rating
9+ Exceptional (232)
8-9 Excellent (24)
7-8 Very Good (18)
6-7 Good (5)
<6 Below Expectation (9)
Time of the year
Mar - May (46)
Jun - Aug (62)
Sep - Nov (65)
Dec - Feb (115)

Show reviews that mention 

Showing 288 verified guest comments
12345
10.0
Exceptional
selly from Indonesia
Solo traveler
Twin Guest Room
Stayed 1 night in June 2022

Nice stay, difficult to move on”

I went to Sby and decided to stay in this hotel since I attended Kahitna concert in Sby. After all those excitement during the concert, I can peacefully slept at night and enjoyed a wonderful and tasty breakfast buffet in the morning. They have very nice and helpful staffs, who concerned about our feedback and make sure that we have a pleasant stay. However, if you are kind of person who often feel hungry in the wrong time let's say in the middle of the night. Please be informed that they don't have 24/7 room service, last order will be at 11pm.

Reviewed June 06, 2022

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Dear Selly, Thank you for taking your time to offer your feedback. We are happy to learn that you have a positive experience during your stay with us. We thank you for your feedback with regards to our dining offerings and we hope you would consider staying with us again. Sincerely Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Christ from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in July 2022

Good stay”

Our second staycation on national holiday, only 1 night. Booked a room with breakfast for 2. Spacious room, shower worked well, cold and bit dirty swimming pool, many choices of breakfast, and staff did their best. Location near The famous Jalan Tunjungan with many cafes & street food. Will staycation again? Absolutely, only if agoda offer great deal again 😘

Reviewed July 11, 2022

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Dear Christ, Thank you for giving us your perfect rating and feedback. We are pleased to learn that enjoyed your staycation experience. We would like to apologize on the quality of our swimming pool and your feedback is important for us to improve our service. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Cristina from Indonesia
Solo traveler
King Guest Room
Stayed 3 nights in June 2021

It was great stay!”

I had a great experience staying at Doubletree by Hilton in Surabaya. It's located at the city center and near to everything like shopping malls and good food. Breakfast is varied but taste just average in my opinion. Staffs are friendly and so helpful. Hotel room is spacious with good lighting.

Reviewed June 17, 2021

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Dear Christina, Thank you for choosing to stay with us at the Doubletree by Hilton Surabaya. We are happy to receive your comments and thank you for the positive remarks about the hotel facilities. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us.   Best regards, Chris Roberts

Responded June 21, 2021
DoubleTree by Hilton Surabaya
10.0
Exceptional
Kathryn from Indonesia
Couple
King Accessible Room
Stayed 1 night in June 2022

5 star review!”

A beautiful hotel with gorgeous rooms. I absolutely loved my peaceful swim in the pool. the breakfast buffet was super amazing. Would definitely come back again!!!! If you want to get out and shop (which I didn't!), there's lots of shopping close by, with Tunjungan Plaza right there!

Reviewed June 22, 2022

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Dear Kathryn, Thank you for your kind words in giving us the perfect rating and feedback. We are thrilled to learn that you enjoyed our swimming pool as well as the breakfast experience. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Adeline from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in June 2022

Excellent service”

We arrived exhausted at 9 pm. Our requests for additional towel and water were immediately responded to. We ordered in room dining and one of the menu did not come with rice, so we ordered extra rice. It was immediately delivered to our room with no extra charge. We really appreciated the service, especially because we were so tired and hungry.

Reviewed June 27, 2022

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Dear Adeline, Thank you for giving us your perfect rating and feedback. We are pleased to learn our team can look after you and that you enjoyed our in-room dining experience. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Rachel from Indonesia
Family with teens
Twin Guest Room
Stayed 1 night in June 2022

service is on point!!”

everything is really nice especially the breakfast menus!! and not forget to mention mr.aan the staff that is so kindhearted and helpful in the breakfast isle helping my family. 10/10 would stay here again!

Reviewed June 19, 2022

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Dear Rachel, Thank you for your generous review, we are pleased to learn that you enjoyed your stay and that Mr Aan could provide your with the service that we known for. We are looking forward to welcoming you back again soon! Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Roger from Indonesia
Business traveler
King Guest Room
Stayed 1 night in March 2021

Awesome”

Highly recommend this hotel. I have stayed in hundreds of hotels around the world for over 32 years in business. This is my favorite hotel now in Surabaya. Thank you all

Reviewed March 29, 2021

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Dear Roger, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. And thank you for you constructive feedback regarding our team member service. We look forward to having you with us again in the near future. Kind Regards, Chris Roberts General Manager

Responded June 02, 2021
DoubleTree by Hilton Surabaya
10.0
Exceptional
MELISA from Indonesia
Family with young children
Twin Guest Room
Stayed 1 night in May 2022

Nice service”

Nice service, nice staff, nice lobby and welcome drink, nice breakfast. Nice facilities although swimming pool is too small. But overall it is worth it to stay here for the next time.

Reviewed May 16, 2022

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Ibu Melisa, Thank you for your kind feedback with regards to the service, lobby, and breakfast experience at our hotel. We are happy to learn that you enjoyed your stay and we hope to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Chitra from Indonesia
Family with young children
King Guest Room
Stayed 1 night in July 2022

Great hotel at the center of Surabaya”

Great hotel at the center of Surabaya. Especially the kids’ playground, they’re also have various activities for children. Delicious and various breakfast selections.

Reviewed July 07, 2022

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Dear Chitra, Thank you for giving us your perfect rating and feedback. We are pleased to learn that you enjoyed our kids facilities as well as our breakfast selection. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
iie from Indonesia
Couple
King Accessible Room
Stayed 1 night in September 2021

we love staying at double tree”

we like the interior of this hotel, and we also love the location which is at tunjungan street where we can take tour on evening, enjoying the food and the crowd

Reviewed December 21, 2021

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Dear iie, It is our pleasure to learn that you have an enjoyable experience during your recent stay with us. We thank you for your kind words and we hope to be able to welcoming you back in the not too distant future. Kind regards Shane Ingram General Manager

Responded December 24, 2021
DoubleTree by Hilton Surabaya
10.0
Exceptional
Gabrielle from Indonesia
Group
King Deluxe Room
Stayed 1 night in March 2022

Best hotel”

Thank u for all hotel staffs who made our stay a lovely and memorable one. Special thanks to ANSORI. He was very helpful and polite and funny.

Reviewed March 14, 2022

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Hi Gabrielle, Thank you for taking time to provide us with your review. We are pleased to learn that you have an enjoyable stay with us. We thank you for your compliments on our team member. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager

Responded March 15, 2022
DoubleTree by Hilton Surabaya
9.6
Exceptional
Ryan from Indonesia
Solo traveler
Twin Guest Room
Stayed 1 night in January 2022

Super comfortable stay”

Room was clean, service was great. Staff always went above and beyond to what was expected. Food was pretty good, too. Didn't have the opportunity to check out the rooftop bar but it looked good.

Reviewed January 11, 2022

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Dear Ryan, Thank you for taking your time to leave us your review. We are happy to learn that you enjoyed your stay with us. We hope you would come back in the future to enjoy more of our facilities! Sincerely, Pujitama Tanamas Operations Manager

Responded January 12, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
AJI from Indonesia
Business traveler
King Deluxe Room
Stayed 2 nights in June 2022

Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu”

Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu

Reviewed June 06, 2022

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Dear Aji, Thank you for your positive comments on the service and variety of our breakfast. We are looking forward to be able to welcoming you back soon. Kind regards Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Prosperia from Indonesia
Family with teens
Twin Guest Room
Stayed 1 night in April 2022

The best hotel ”

I love the largest twin beds mostly. My favorite 5 star hotel.

Reviewed April 20, 2022

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Hi Prosperia, Thank you for your kind feedback and perfect rating. We are pleased to learn that you enjoyed your stay and we look forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Santy from Singapore
Solo traveler
Twin Guest Room
Stayed 1 night in June 2022

Very good hotel”

The room and the bed is spacious. All the staffs super friendly.

Reviewed June 17, 2022

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Dear Santy, We are pleased to learn that you have a pleasant experience and thank you for your comments with regards to our service. We look forward to welcoming you back soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Ivy from Indonesia
Couple
King Guest Room
Stayed 2 nights in May 2022

Clean and affordable”

Clean rooms, affordable price, will definitely choose double tree hotel again in my next visit!

Reviewed May 14, 2022

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Dear Ivy, Thank you for your kind words with regards to the accommodation quality that we offered. We are looking forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Siti from Indonesia
Business traveler
Twin Guest Room
Stayed 2 nights in April 2022

Perfect hotel ”

Perfect hotel for perfect vacation and business trip.

Reviewed May 04, 2022

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Ibu Siti, We are truly pleased to learn that you had a pleasant experience during your recent stay with us. We are looking forward to welcoming you back to our hotel soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Moy from Indonesia
Group
Twin Guest Room
Stayed 1 night in July 2022

The Best”

Kebersihan bagus Tempat tidur bantal bagus suka banget

Reviewed July 09, 2022

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Hi Moy, Terima kasih kami ucapkan untuk ulasan yang Anda berikan. Kami sangat senang mendengar komentar positif Anda mengenai tempat tidur kami. Kami berharap untuk dapat bejumpa kembali dengan Anda dalam waktu dekat ini. Hormat kami, Shane Ingram General Manager

Responded July 17, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
Evy from Indonesia
Couple
King Guest Room
Stayed 2 nights in June 2022

Best location and services”

Best location, friendly staff, best services

Reviewed June 17, 2022

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Ibu Evy, Thank you for your rating and review. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager

Responded June 21, 2022
DoubleTree by Hilton Surabaya
10.0
Exceptional
liliana from Indonesia
Couple
King Guest Room
Stayed 1 night in May 2021

great”

comfy hotel, clean, and nice staff

Reviewed May 20, 2021

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Dear Liliana, Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya, Kind Regards, Chris Roberts General Manager

Responded June 02, 2021
DoubleTree by Hilton Surabaya
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