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9.3
Exceptional
782 reviews
782 reviews
"Good location, nice staff and clean"
"Excellent hotel, clean, staff at reception and restaurant are so kind specially Mis."
"Very good location in the heart of tunjungan street."
"The cafe located at the lobby is a major bonus!"
"Spacious & complete gym, sauna, pool."
9.5
Exceptional
Location rating score
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DoubleTree by Hilton Surabaya
Make your best journey to Surabaya with the promised standard of Hilton CleanStay, and enjoy car park free of charge. Strategically situated in Surabaya Center, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Sampoerna Museum. Rated with 4.5 stars, this high-quality property provides guests with access to restaurant, fitness center and outdoor pool on-site.
Clean and Ready for you
Airport transfer
Bicycle rental
Valet parking
Kids club
Shuttle service
Free Wi-Fi in all rooms!
8 travelers have booked today.
Value for money | 9.3 |
Distance to city center | 1,5 km |
Location rating | 9.5 |
Nearest airport | Juanda International Airport (SUB) |
Distance to airport | 14.7 km |
What time is check-in and check-out at DoubleTree by Hilton Surabaya?
Check-in is from 02:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The hotel offers luggage storage to guests for before check-in and after check-out. The front desk is always open, day or night.
How do I get to DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya is easy to access from the airport. In fact, you can even book your airport transfer in advance for greater peace of mind with the additional charge of 450000 IDR. Just use the "Let us know what you need" section of the booking page to let the hotel know you want a ride, and they will contact you via the Agoda messaging service. A stay at DoubleTree by Hilton Surabaya also comes with easy access to the neighborhoods around the hotel through the convenient shuttle service offered at the hotel. For those who wish to drive their own cars, DoubleTree by Hilton Surabaya has a car park right on site for maximum convenience. Parking is available for a fee of 10000 IDR per day. You can drive in and park yourself, or use valet service offered at the hotel. If you're looking for an easy way to get around Surabaya with private transportation, the hotel can arrange taxi service.
Is breakfast offered at DoubleTree by Hilton Surabaya?
Start your mornings right, with the à la carte, continental and buffet breakfast options offered at DoubleTree by Hilton Surabaya. A selection of food types including western, full american, halal and asian breakfast options is available for guests. There's an additional charge of 250000 IDR for adults and 125000 IDR for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.
What are my dining options at DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya features 3 on-site restaurants for your dining convenience. Meals served include breakfast, dinner and lunch. You can pick and choose from a wide array of cuisines including Chinese, international, western and asian. Dishes are served in a la carte and buffet during opening hours. Light meal like soup, coffee or tea, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, kosher, vegetarian and halal diets are prepared with the utmost care and attention.
Can special events be hosted at DoubleTree by Hilton Surabaya?
Your special occasion or event can be hosted at one of the 3 versatile venues. Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as weddings, private events and engagements can be hosted at DoubleTree by Hilton Surabaya. Small or intimate events like birthday parties, entertainment events, honeymoons and graduation parties can also be accomodated. Services for in-house catering, wireless internet and audio-visual equipment are offered to help your event go smoothly. End your big event day with special turn-down service to celebrate your special occasion, flower petals are available upon request.
Can business events be hosted at DoubleTree by Hilton Surabaya?
On-site venues and convenient event services make DoubleTree by Hilton Surabaya an ideal choice for hosting events such as seminars, corporate events, conferences and meetings. All available venues come in different styles and sizes and can accommodate up to 2730 people. An extensive range of facilities and services including projector or LED display, free Wi-Fi, meeting stationery and audio-visual equipment is available to help your business meeting or event a successful one.
What is the smoking policy at DoubleTree by Hilton Surabaya?
DoubleTree by Hilton Surabaya does not permit smoking in any of its rooms, but allows smoking in designated areas.
What is the closest train, metro, or bus station to DoubleTree by Hilton Surabaya?
The closest train, metro, or bus station to DoubleTree by Hilton Surabaya is Pasar Turi Train Station, 1.0 km away.
What restaurants are nearby DoubleTree by Hilton Surabaya?
Restaurants including Bu Rudy Dharmahusada, Sate Kelopo Ondomohen Bu Asih and Cocari are popular in DoubleTree by Hilton Surabaya’s neighborhood which is known as Surabaya Center.
What popular shopping places are close to DoubleTree by Hilton Surabaya?
Shopping options in DoubleTree by Hilton Surabaya’s Surabaya Center neighborhood include Tunjungan Plaza, Surabaya Town Square and Grand City Surabaya.
What are popular attractions near DoubleTree by Hilton Surabaya?
Guests at DoubleTree by Hilton Surabaya can easily visit Sampoerna Museum, Bungkul Park and Monkasel (Submarine Monument) located in the Surabaya Center area.
8.8
"Good location, nice staff and clean"
Yushanda
|
March 19, 2023
10
"Excellent hotel, clean, staff at reception and restaurant are so kind specially Mis."
Hassan
|
March 15, 2023
10
"Very good location in the heart of tunjungan street."
aida
|
March 23, 2023
DoubleTree by Hilton Surabaya
DoubleTree by Hilton Surabaya is the perfect choice for travelers who want to take in the sights and sounds of Surabaya. Experience an urban escape in Surabaya with a stay at DoubleTree by Hilton Surabaya, with its exceptional location right in the city center.
All offerings provided by DoubleTree by Hilton Surabaya help to ensure a pleasant stay for all travelers. Free internet access provided within the hotel keeps you connected throughout your stay. Airport transfer services can be booked before your check-in date, to ensure a smooth and convenient arrival or departure. Exploring Surabaya is made even more convenient with the taxi and shuttle services available at the hotel.
For guests arriving by car, parking is provided free of charge. Always get the assistance you need with front desk services including concierge service, express check-in or check-out, luggage storage and safety deposit boxes. For longer stays or whenever you need it, the dry cleaning service and laundry service keep your favorite travel outfits clean and available. Feel like doing nothing? Available services like room service and daily housekeeping let you get the most out of your time at the DoubleTree by Hilton Surabaya.
For health reasons, smoking is not permitted anywhere inside the hotel. For guests who would like to smoke, the designated smoking areas are available.
A range of amenities is offered in guestrooms at DoubleTree by Hilton Surabaya. Enjoy your stay even more at the hotel, knowing that some selected rooms include linen service, blackout curtains and air conditioning. Every stay is a new experience with various interesting room layout options at DoubleTree by Hilton Surabaya, including rooms with separate living room and balcony or terrace. For a bit of entertainment, guests will find television and cable TV available in some selected rooms.
Don't worry about being thirsty as a refrigerator, a coffee or tea maker, bottled water, instant coffee, instant tea and mini bar are provided in some guestrooms. Bathroom amenities are just as important as others, and at the hotel you'll find a hair dryer, toiletries, bathrobes and towels available in some guest bathrooms. Don't forget to visit the exquisite executive lounge to enjoy the luxury services and atmosphere.
Dining and things to do
Each morning you can start the day with a delicious in-house breakfast offered at DoubleTree by Hilton Surabaya. Don't start your vacation days without your morning coffee, available every morning in the café. A number of great dining options at the hotel assures that you'll always have convenient and delicious choices. DoubleTree by Hilton Surabaya caters to its guests varied dietary restrictions with a selection of cuisine types such as kosher and halal available.
A great night out couldn't be easier! Enjoy a fun evening without traveling outside at the bar and nightclub.
A day in will be as fun as a day out with ranges of recreational activities offered at DoubleTree by Hilton Surabaya. A relaxing end to every day is possible with a visit to the sauna, located right in the hotel. Don't forget to make a visit or two to the hotel's pool. At DoubleTree by Hilton Surabaya, every effort is made to make guests feel comfortable. Enjoy your favorite drink in your swimsuit at the hotel's poolside bar.
Burn off you vacation calories with a quick visit to the hotel's fitness facility. Got someone special waiting for you back home? Then easily pick up a memorable gift at the souvenir shops.
Around the property
Don't spend all your time inside while in Surabaya! Find that special item or souvenir that will commemorate your trip to Surabaya at Tunjungan Plaza located 860 m away.
9.3
9.5
Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.
All children are welcome.
Due to the Coronavirus (COVID-19) circumstances, the property is implementing additional measures to protect the safety of guests and staff. Some services and amenities may be limited or unavailable. Please contact the property for more information.
Show reviews that mention
Nice stay, difficult to move on”
I went to Sby and decided to stay in this hotel since I attended Kahitna concert in Sby. After all those excitement during the concert, I can peacefully slept at night and enjoyed a wonderful and tasty breakfast buffet in the morning. They have very nice and helpful staffs, who concerned about our feedback and make sure that we have a pleasant stay. However, if you are kind of person who often feel hungry in the wrong time let's say in the middle of the night. Please be informed that they don't have 24/7 room service, last order will be at 11pm.
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Dear Selly, Thank you for taking your time to offer your feedback. We are happy to learn that you have a positive experience during your stay with us. We thank you for your feedback with regards to our dining offerings and we hope you would consider staying with us again. Sincerely Shane Ingram General Manager
Good stay”
Our second staycation on national holiday, only 1 night. Booked a room with breakfast for 2. Spacious room, shower worked well, cold and bit dirty swimming pool, many choices of breakfast, and staff did their best. Location near The famous Jalan Tunjungan with many cafes & street food. Will staycation again? Absolutely, only if agoda offer great deal again 😘
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Dear Christ, Thank you for giving us your perfect rating and feedback. We are pleased to learn that enjoyed your staycation experience. We would like to apologize on the quality of our swimming pool and your feedback is important for us to improve our service. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
It was great stay!”
I had a great experience staying at Doubletree by Hilton in Surabaya. It's located at the city center and near to everything like shopping malls and good food. Breakfast is varied but taste just average in my opinion. Staffs are friendly and so helpful. Hotel room is spacious with good lighting.
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Dear Christina, Thank you for choosing to stay with us at the Doubletree by Hilton Surabaya. We are happy to receive your comments and thank you for the positive remarks about the hotel facilities. We will share your comments with our team, and strive to continue improving our service and facilities. Thank you again, and look forward to welcoming you back again soon for another warm chocolate chip cookie and stay with us. Best regards, Chris Roberts
5 star review!”
A beautiful hotel with gorgeous rooms. I absolutely loved my peaceful swim in the pool. the breakfast buffet was super amazing. Would definitely come back again!!!! If you want to get out and shop (which I didn't!), there's lots of shopping close by, with Tunjungan Plaza right there!
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Dear Kathryn, Thank you for your kind words in giving us the perfect rating and feedback. We are thrilled to learn that you enjoyed our swimming pool as well as the breakfast experience. We look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager
Excellent service”
We arrived exhausted at 9 pm. Our requests for additional towel and water were immediately responded to. We ordered in room dining and one of the menu did not come with rice, so we ordered extra rice. It was immediately delivered to our room with no extra charge. We really appreciated the service, especially because we were so tired and hungry.
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Dear Adeline, Thank you for giving us your perfect rating and feedback. We are pleased to learn our team can look after you and that you enjoyed our in-room dining experience. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
service is on point!!”
everything is really nice especially the breakfast menus!! and not forget to mention mr.aan the staff that is so kindhearted and helpful in the breakfast isle helping my family. 10/10 would stay here again!
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Dear Rachel, Thank you for your generous review, we are pleased to learn that you enjoyed your stay and that Mr Aan could provide your with the service that we known for. We are looking forward to welcoming you back again soon! Sincerely, Shane Ingram General Manager
Awesome”
Highly recommend this hotel. I have stayed in hundreds of hotels around the world for over 32 years in business. This is my favorite hotel now in Surabaya. Thank you all
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Dear Roger, We are truly heartened to receive your generous review of DoubleTree by Hilton Surabaya. Thank you for letting us know how much you enjoyed it, we are especially pleased that you felt well-looked after. And thank you for you constructive feedback regarding our team member service. We look forward to having you with us again in the near future. Kind Regards, Chris Roberts General Manager
Nice service”
Nice service, nice staff, nice lobby and welcome drink, nice breakfast. Nice facilities although swimming pool is too small. But overall it is worth it to stay here for the next time.
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Ibu Melisa, Thank you for your kind feedback with regards to the service, lobby, and breakfast experience at our hotel. We are happy to learn that you enjoyed your stay and we hope to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Great hotel at the center of Surabaya”
Great hotel at the center of Surabaya. Especially the kids’ playground, they’re also have various activities for children. Delicious and various breakfast selections.
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Dear Chitra, Thank you for giving us your perfect rating and feedback. We are pleased to learn that you enjoyed our kids facilities as well as our breakfast selection. We look forward to welcoming you back to our hotel again soon! Sincerely, Shane Ingram General Manager
we love staying at double tree”
we like the interior of this hotel, and we also love the location which is at tunjungan street where we can take tour on evening, enjoying the food and the crowd
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Dear iie, It is our pleasure to learn that you have an enjoyable experience during your recent stay with us. We thank you for your kind words and we hope to be able to welcoming you back in the not too distant future. Kind regards Shane Ingram General Manager
Best hotel”
Thank u for all hotel staffs who made our stay a lovely and memorable one. Special thanks to ANSORI. He was very helpful and polite and funny.
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Hi Gabrielle, Thank you for taking time to provide us with your review. We are pleased to learn that you have an enjoyable stay with us. We thank you for your compliments on our team member. We hope to be able to welcoming you back again in the near future. Sincerely, Shane Ingram General Manager
Super comfortable stay”
Room was clean, service was great. Staff always went above and beyond to what was expected. Food was pretty good, too. Didn't have the opportunity to check out the rooftop bar but it looked good.
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Dear Ryan, Thank you for taking your time to leave us your review. We are happy to learn that you enjoyed your stay with us. We hope you would come back in the future to enjoy more of our facilities! Sincerely, Pujitama Tanamas Operations Manager
Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu”
Comfort stay, easy check-in/out, friendly staff, variety of breakfast menu
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Dear Aji, Thank you for your positive comments on the service and variety of our breakfast. We are looking forward to be able to welcoming you back soon. Kind regards Shane Ingram General Manager
The best hotel ”
I love the largest twin beds mostly. My favorite 5 star hotel.
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Hi Prosperia, Thank you for your kind feedback and perfect rating. We are pleased to learn that you enjoyed your stay and we look forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Very good hotel”
The room and the bed is spacious. All the staffs super friendly.
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Dear Santy, We are pleased to learn that you have a pleasant experience and thank you for your comments with regards to our service. We look forward to welcoming you back soon. Sincerely, Shane Ingram General Manager
Clean and affordable”
Clean rooms, affordable price, will definitely choose double tree hotel again in my next visit!
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Dear Ivy, Thank you for your kind words with regards to the accommodation quality that we offered. We are looking forward to be able to welcoming you back soon. Sincerely, Shane Ingram General Manager
Perfect hotel ”
Perfect hotel for perfect vacation and business trip.
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Ibu Siti, We are truly pleased to learn that you had a pleasant experience during your recent stay with us. We are looking forward to welcoming you back to our hotel soon. Sincerely, Shane Ingram General Manager
The Best”
Kebersihan bagus Tempat tidur bantal bagus suka banget
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Hi Moy, Terima kasih kami ucapkan untuk ulasan yang Anda berikan. Kami sangat senang mendengar komentar positif Anda mengenai tempat tidur kami. Kami berharap untuk dapat bejumpa kembali dengan Anda dalam waktu dekat ini. Hormat kami, Shane Ingram General Manager
Best location and services”
Best location, friendly staff, best services
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Ibu Evy, Thank you for your rating and review. We are pleased to learn that you enjoyed your stay and we look forward to welcoming you again soon. Sincerely, Shane Ingram General Manager
great”
comfy hotel, clean, and nice staff
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Dear Liliana, Thank you for choosing the DoubleTree by Hilton Surabaya and for taking the time to offer your feedback. We are delighted to know that you enjoyed your visit, and we hope to see you again on a future visit to Surabaya, Kind Regards, Chris Roberts General Manager