Horrible Personel”

We never had such a bad experience with hotel staff in the US before. Usually the hotel staff in the US is exceptionally good. But in the case of the DoubleTree Suites by Hilton at the Phoenix Airport it was awful. We were welcomed by a very unfriendly lady at the reception and the next day, when we had to leave very early to catch our flight it got even worse. The man at the reception was so unfriendly that it was almost a joke to us. He also almost refused to give us water. Which is almost unbelievable concidering the fac t, that breakfast was included. We left the hotel before breakfast started, but the hotel staff told us the day before that there would be a small coffee bar with pastries. The coffee bar was there. But without food (except apples) and no water. No water in Phoenix :) So we asked the guy at the reception, if he could be so kind and give us some of the small water bottles, that were ready packed behind the reception desk. He almost refused but then gave us one....

Decent park & fly”

We like the double tree for it's location and it had great beds and pillows. I do wish the bar & restaurant stayed open later than 11:00. The food and service used to be better but I'm not sure if this is just the Phoenix/44th at location or all of them. The free breakfast buffet is one of the best I've seen in any hotel. The last 2 times we've stayed the rooms haven't been quite up to par. Trash was left from previous guest and the whole room had a strange odor. That being said it is still my choice due to the comfort of the beds, location to the airport and the bar & restaurant on site.

Thanks for the details.”

Couse some people were rude. The hotel staff who did the clothes cart were rude.

Hotel was convenient breakfast was great bed was very comfortable”

Hotel was convenient breakfast was great bed was very comfortable

Great”

5 star Room

Mosquito nightmare”

The aria was not as safe as I expected, pullout bed was awful the mattress was so worn you could feel the springs. The pull out bed did not have sheets and they did not have room service available when I asked for blankets for the pullout bed. Their were mosquitoes all around the inside window in between the drapes. The ceiling was full of gnats. No soap in the bathroom. It was definitely not the quality I was expecting for what I paid.

Average ”

Outdoor pool was nice, as well as the common areas and bar. Some parts looked newer and modern, but others old and needed TLC. Our room wasn’t very updated, but it was clean and did the trick. Just an average stay, not horrible, not great.

Exceptional”

Excellent location near the airport. east $12 lyft ride towards downtown phoenix. Facility and staff were tremendous. Will come again.

Renovation 2018 was a downgrade”

2018 stay was great, lofty bed, spacious living room and bedroom, large full kitchen with plates, utensils, cups. During that stay, renovations were underway on the property. Feb 4, 2022 we stayed in a 'new' room, floorplan was shrunk, cramped, awkward spaces. Must have used the space to create new rooms in the same footprint. Front desk allowed me to change rooms but she said they were all ''cookiecutter, identical'' and was visibly and verbally annoyed though I apologized repeatedly. We just wanted what we expected and saw on their website. It was not inexpensive, being high season in Phoenix, we looked forward to this visit but left so disappointed by staff and rooms. Just empty kitchen cabinets and drawers, bath amenities are cheap generics instead of the more luxurious shampoo, soap and lotion before renovations. Lumpy mattress, shoddy furniture materials! Overall ugly utilitarian not at all luxurious or inviting. AND THE COOKIE WAS COLD.

Don’t stay here.”

We had to wait for about an hour for the airport shuttle. Heating system was extremely loud, the hot tub wasn’t heated (hot tub was one of the main reasons we stayed here). Bed was way to firm for us.

Disappointed”

The shuttle stops running at 11 which makes it difficult when your plane arrives at 12. I do not like having to walk outside to an elevator and enter the room from outside. It was late and I was travelling alone. The bed was comfy, but the light in the bathroom turned on automatically when you entered...not fun at 3 am.

Pick somewhere else”

The elevators Are trash. The room is good size and clean but everything else is Trashy

The best stay ”

I really enjoy it here i come here a lot

Acceptable”

The whole place needs to be cleaned

Super Hotel in der Nähe des Flughafen”

Tolles Hotel, gut an den Schnellstraßen gelegen, mit guten Zimmern, Schönem Pool und sehr gutem Frühstück

良いホテルです。”

グランドサークル巡りのスタートとして、2泊しました。とにかく、スタッフの対応がとても良いです。 近くにメトロの駅があり、お願いすれば送ってもらえるようです。それほど暑くなければ歩ける距離です。

친절하고 깔끔했어요”

공항에 늦게 도착해서 잠만 자려고 예약한 호텔인데 프론트 직원 분이 무척 친절하시고 웰컴 쿠키도 맛있었어요! 풀장은 생각보다 좀 열악했지만 가격 대비 만족도는 좋습니다. 시설이 전반적으로 좀 낡았어요.