Acceptable”

The whole place needs to be cleaned

Great”

5 star Room

Mosquito nightmare”

The aria was not as safe as I expected, pullout bed was awful the mattress was so worn you could feel the springs. The pull out bed did not have sheets and they did not have room service available when I asked for blankets for the pullout bed. Their were mosquitoes all around the inside window in between the drapes. The ceiling was full of gnats. No soap in the bathroom. It was definitely not the quality I was expecting for what I paid.

Horrible Personel”

We never had such a bad experience with hotel staff in the US before. Usually the hotel staff in the US is exceptionally good. But in the case of the DoubleTree Suites by Hilton at the Phoenix Airport it was awful. We were welcomed by a very unfriendly lady at the reception and the next day, when we had to leave very early to catch our flight it got even worse. The man at the reception was so unfriendly that it was almost a joke to us. He also almost refused to give us water. Which is almost unbelievable concidering the fac t, that breakfast was included. We left the hotel before breakfast started, but the hotel staff told us the day before that there would be a small coffee bar with pastries. The coffee bar was there. But without food (except apples) and no water. No water in Phoenix :) So we asked the guy at the reception, if he could be so kind and give us some of the small water bottles, that were ready packed behind the reception desk. He almost refused but then gave us one....

Hotel was convenient breakfast was great bed was very comfortable”

Hotel was convenient breakfast was great bed was very comfortable

Thanks for the details.”

Couse some people were rude. The hotel staff who did the clothes cart were rude.

Decent park & fly”

We like the double tree for it's location and it had great beds and pillows. I do wish the bar & restaurant stayed open later than 11:00. The food and service used to be better but I'm not sure if this is just the Phoenix/44th at location or all of them. The free breakfast buffet is one of the best I've seen in any hotel. The last 2 times we've stayed the rooms haven't been quite up to par. Trash was left from previous guest and the whole room had a strange odor. That being said it is still my choice due to the comfort of the beds, location to the airport and the bar & restaurant on site.

Super Hotel in der Nähe des Flughafen”

Tolles Hotel, gut an den Schnellstraßen gelegen, mit guten Zimmern, Schönem Pool und sehr gutem Frühstück

良いホテルです。”

グランドサークル巡りのスタートとして、2泊しました。とにかく、スタッフの対応がとても良いです。 近くにメトロの駅があり、お願いすれば送ってもらえるようです。それほど暑くなければ歩ける距離です。