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7.9

Very good
26.2% this month
/10
(1,404 reviews)See what guests said
Housekeeping21
View5
Check in/Check Out2
See map

9.2

Exceptional

Location rating score

Exceptional location - Inside city center
Popular neighborhood
Exceptional for walking
Walkable places
Chritsmas Cottage

110 m

Ed Sullivan Theater

130 m

Spyscape

170 m

Art Students League of New York

170 m

Carnegie Hall

170 m

Popular landmarks
Top of the Rock

650 m

Times Square

800 m

Broadway

800 m

Central Park

990 m

Grand Central Terminal

1.4 km

Closest landmarks
NYC Visitors and Conventions Bureau

210 m

New York City Center

210 m

Planned Parenthood

210 m

The Mall

220 m

Clearview’s Ziegfeld Theater

260 m

Dream Midtown Hotel

"Super nice staff very friendly small free breakfast but ok for coffee we will beak for sure"

Shay - May 14, 2022
Jr Suite Dream Midtown Hotel
Balcony/terrace Dream Midtown Hotel
Lobby Dream Midtown Hotel
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Dream Midtown Hotel

210 West 55th Street, Midtown West, New York (NY), United States, 10019 - See map

Get your trip off to a great start with a stay at this property, which offers free Wi-Fi in all rooms. Strategically situated in Midtown West, allowing you access and proximity to local attractions and sights. Don't leave before paying a visit to the famous Central Park. This 4-star property features restaurant to make your stay more indulgent and memorable.

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Attention

This property is in high demand!

4 travelers have booked today.

Hygiene Plus
This property has self-selected and self-certified the following hygiene measures.Learn more
Safety Features
Staff trained in safety protocol
See all amenities
Preventative Equipment
Hand sanitizer
Free face masks
Health and Medical
First aid kit
Doctor/nurse on call
  • 170 meters to public transportation

  • Airport transfer

  • Located in heart of New York (NY)

  • Free Wi-Fi in all rooms!

  • Daily housekeeping

Value for money7.2
Distance to city center0.1 KM
Location rating9.2
Nearest airportLaGuardia Airport (LGA)
Distance to airport9.2 km

Rooms available at Dream Midtown Hotel

Deluxe Suite 1 King Bed
...
  • Room size: 56 m²/603 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Deluxe Double Bed Room
...
  • Room size: 27 m²/291 ft²
  • Non-smoking
  • 2 double beds
Enter dates to see prices
Deluxe King
...
  • Room size: 26 m²/280 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Jr Suite
...
  • Room size: 37 m²/398 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Queen Room
...
  • Room size: 20 m²/215 ft²
  • Non-smoking
  • 1 queen bed
Enter dates to see prices
King Room
...
  • Room size: 23 m²/248 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Accessible Platinum Suite
...
  • Room size: 56 m²/603 ft²
  • 1 king bed
Enter dates to see prices
Full Room
...
  • Room size: 18 m²/194 ft²
  • Shower
  • 1 double bed
Enter dates to see prices
Premium King
...
  • Room size: 33 m²/355 ft²
  • Non-smoking
  • 1 king bed
Enter dates to see prices
Accessible Queen
...
  • Room size: 23 m²/248 ft²
  • Shower
  • 1 queen bed
Enter dates to see prices

Frequently asked questions

How much does it cost to stay at Dream Midtown Hotel?

Room rates depend on the dates, room types, and number of guests, so please click here to see the latest and best deals from Agoda!

What time is check-in and check-out at Dream Midtown Hotel?

Check-in is from 03:00 PM, and check-out is until 12:00 PM. You may request early check-in or late check-out during booking, subject to availability. Guests checking in or out before or after the designated periods may be charged an additional fee. The front desk is always open, day or night.

How do I get to Dream Midtown Hotel?

For those who wish to drive their own cars, Dream Midtown Hotel has a car park that's close to the hotel. Parking is available for a fee of 45 USD per day. If you're looking for an easy way to get around New York (NY) with private transportation, the hotel can arrange car rental for you.

Is breakfast offered at Dream Midtown Hotel?

There's an additional charge of 30 USD for adults and 35 USD for children if not included in the room rate. You may save on breakfast costs with Agoda by booking a room with breakfast, which is often included for less than buying it at the hotel.

What are my dining options at Dream Midtown Hotel?

Dream Midtown Hotel features an on-site restaurant for your dining convenience. Meals served include dinner and lunch. Dishes are served in a la carte during opening hours. Light meal like soup, desserts and salad are served using only quality ingredients. To meet any special dietary requirements, vegetarian diet is prepared with the utmost care and attention.

Can special events be hosted at Dream Midtown Hotel?

Both indoor and outdoor venues are available to choose for your special gathering. Large events and gatherings such as private events can be hosted at Dream Midtown Hotel. Small or intimate events like birthday parties and entertainment events can also be accomodated. Services for wireless internet, audio-visual equipment and music entertainment are offered to help your event go smoothly.

Can business events be hosted at Dream Midtown Hotel?

On-site venues and convenient event services make Dream Midtown Hotel an ideal choice for hosting meetings. The venue available at the hotel can accommodate up to 80 people. Free Wi-Fi is available to help your business event or meeting a successful one.

What is the smoking policy at Dream Midtown Hotel?

Dream Midtown Hotel does not permit smoking in any of its rooms or indoor areas.

What is the closest train, metro, or bus station to Dream Midtown Hotel?

The closest train, metro, or bus station is 57th Street-Seventh Avenue Subway Station, 170 m away from Dream Midtown Hotel.

What restaurants are nearby Dream Midtown Hotel?

Dream Midtown Hotel’s neighborhood is Midtown West which includes popular restaurants such as Jelsomino, Tanner Smith's and PHD Terrace.

What popular shopping places are close to Dream Midtown Hotel?

Located in the Midtown West area, Dream Midtown Hotel is close to great shopping choices like Chritsmas Cottage, Myzel Chocolates and Oak & Steel: Fine Wines & Spirits.

What are popular attractions near Dream Midtown Hotel?

Dream Midtown Hotel’s location in the Midtown West neighborhood makes it close to famous attractions including The Museum of Modern Art (MoMA), Intrepid Sea, Air & Space Museum and Ed Sullivan Theater.

What popular natural sightseeing spots are close to Dream Midtown Hotel?

Dream Midtown Hotel is located within Midtown West, which makes it conveniently close to natural sights including The Mall and American All Stars.

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Explore the neighborhood

What people love about Dream Midtown Hotel

  • 10

    Exceptional
    Breakfast

    "Super nice staff very friendly small free breakfast but ok for coffee we will beak for sure"

    Shay

    |

    May 14, 2022

  • 7.6

    Very good
    Cleanliness

    "This hotel was very clean the cleaning lady on top with everything in our room from fresh towels etc."

    Liz

    |

    September 28, 2021

  • 8.8

    Excellent
    Location

    "Some great restaurants near by."

    Chelsea

    |

    January 8, 2020

Overall rating:

7.9

Very good
1,404 reviews
Cleanliness
8.3
Facilities
7.1
Location
9.2
Read all reviews >
What travelers say they love:
Excellent location in Midtown, with helpful staff.
Deborah from United Kingdom
Group
More about Dream Midtown Hotel

More about Dream Midtown Hotel

Dream Midtown Hotel

Get the most from an urban escape in New York (NY) when you book a room at Dream Midtown Hotel. Located right in the city center, Dream Midtown Hotel saves you time and travel by letting you wake up right in the heart of the best neighborhood.
Have a hassle-free trip while enjoying the services and amenities offered by Dream Midtown Hotel. Never be out of touch with your contacts, with free Wi-Fi offered throughout your stay. Exploring New York (NY) is made even more convenient with the car hire services available at the hotel. If you plan to arrive by car, you'll appreciate the hotel's available parking, right on-site.
The hotel provides front desk services such as concierge service and safety deposit boxes for guests' convenience. If you need, the ticket service and tours can even help you book tickets and reservations at all the best shows and programs nearby. Staying for a long time, or just need clean clothes? dry cleaning service and laundry service offered at the hotel will keep your favorite travel outfits clean and available. For lazy days and nights, in-room conveniences like room service and daily housekeeping let you make the most of your room.
Please be advised that smoking is not allowed in the hotel to allow cleaner air for all guests.
Equipped with handy amenities, guestrooms at Dream Midtown Hotel guarantee a comfortable stay for all travelers. Some rooms at Dream Midtown Hotel are equipped with air conditioning for your convenience. Some rooms at Dream Midtown Hotel include special design features like a separate living room. In-room entertainment such as cable TV, is provided for guests in select rooms.
The hotel also offers mini bar in some rooms for when you feel like it is needed. It's good to know that a hair dryer, toiletries and bathrobes are provided in some guest bathrooms.


Dining and things to do

If you don't feel like going out to eat, you can always opt for the delicious dining options at the hotel. A night in at the hotel's bar and nightclub can be as fun as a night out with your travel companions.


Around the property

Take some time to explore New York (NY) during your stay at the hotel. Engage in the city's best art at The National 9/11 Memorial & Museum located 6.4 km away, where you can learn about the local art scene and buy original works. One of the city's most iconic and famous buildings is Top of the Rock, located 650 m away.

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Amenities and facilities
Very good
Facilities

7.1

Most talked about facilities

Housekeeping

19 mentions

Internet

6 mentions

View

3 mentions

Check in/Check Out

2 mentions

Languages spoken

  • English
  • French
  • German
  • Italian
  • Spanish

Accessibility

  • Wheelchair accessible

Internet access

  • Free Wi-Fi in all rooms!
  • Internet services
  • Wi-Fi in public areas

Things to do, ways to relax

  • Nightclub
  • Ticket services
  • Tours

Cleanliness and safety

  • Anti-viral cleaning products
  • Cashless payment service
  • Daily disinfection in all rooms
  • Daily disinfection in common areas
  • Doctor/nurse on call
  • Face coverings on staff
  • First aid kit
  • Free face masks
  • Guest rooms seal after sanitization
  • Hand sanitizer
  • Hot water linen and laundry washing
  • Hygiene certification
  • Individually-wrapped food options
  • Physical distancing of at least 1 meter
  • Professional-grade sanitizing services
  • Protective screens in common areas
  • Room sanitization opt-out available
  • Rooms sanitized between stays
  • Safe dining setup
  • Sanitized kitchen and tableware items
  • Shared stationery removed
  • Staff trained in safety protocol
  • Temperature check for guests and staff

Dining, drinking, and snacking

  • Bar
  • Restaurants
  • Room service

Services and conveniences

  • Air conditioning in public area
  • Concierge
  • Contactless check-in/out
  • Daily housekeeping
  • Doorman
  • Dry cleaning
  • Elevator
  • Facilities for disabled guests
  • Heating in public area
  • Ironing service
  • Laundry service
  • Luggage storage
  • Safety deposit boxes
  • Smoke-free property
  • Smoking area

For the kids

  • Babysitting service
  • Family room

Access

  • Allergy-free rooms
  • Front desk [24-hour]
  • Non-smoking rooms
  • Pets allowed

Getting around

  • Car park [charges apply]
  • Car park [nearby]
  • Rental car

Available in all rooms

  • Air conditioning
  • Free bottled water
  • Ironing facilities
  • Telephone
  • Wi-Fi [free]
Food and dining
Breakfast options
  • American
  • Continental
  • Vegetarian
Restaurants on site

Serafina

  • Cuisine: Italian
  • Menu: Buffet
Location
210 West 55th Street, Midtown West, New York (NY), United States, 10019
Exceptional
Location

9.2

Airports

  • LaGuardia Airport (LGA)
    9.2 km
  • Teterboro Airport (TEB)
    12.3 km 29 min drive

Public transportation

  • 57th Street-Seventh Avenue Subway Station
    180 m 3 min walk
  • Seventh Avenue Subway Station
    180 m 2 min walk

Hospital or clinic

  • Arrow Pharmacy
    520 m

Shopping

  • Macy's Herald Square
    1.7 km

Convenience store

  • 7 Eleven
    290 m

Cash withdrawal

  • ATM
    50 m 4 min drive
What's nearby

Popular landmarks

  • Top of the Rock
    650 m
  • Times Square
    800 m
  • Broadway
    800 m
  • Central Park
    990 m
  • Grand Central Terminal
    1.4 km
  • Empire State Building
    1.8 km
  • The Metropolitan Museum of Art
    2.2 km
  • High Line
    2.7 km
  • The National 9/11 Memorial & Museum
    6.5 km
  • Statue of Liberty
    9.9 km

Nearby landmarks

  • Chritsmas Cottage
    110 m
  • Ed Sullivan Theater
    130 m
  • Spyscape
    170 m
  • Art Students League of New York
    170 m
  • Carnegie Hall
    170 m
  • 57th Street-Seventh Avenue Subway Station
    180 m
  • Seventh Avenue Subway Station
    180 m
  • Broadway Theatre
    180 m
  • Studio 54
    190 m
  • Myzel Chocolates
    200 m
Distances shown are straight-line distances on the map. Actual travel distances may vary.
Property policies
Children and extra beds

Extra beds are dependent on the room you choose. Please check the individual room capacity for more details.

All children are welcome.

Infant 0-1 year(s)
Stay for free if using existing bedding.
Baby cot/crib available upon request
Children 2-3 year(s)
Must use an extra bed
If you need an extra bed, it will incur an additional charge.
Guests 4 years and older are considered as adults
Must use an extra bed which will incur an additional charge.
Others
  • The property will collect facility fee upon arrival.
    The facility fee includes:
    - Continental breakfast for 2 persons (for rooms with more than 2 persons, an additional facility fee will be imposed)
    - Full access to TMPL Fitness Hell’s Kitchen
    - Two bottles of water per day
    - Digital Subscription to the New York Times while on property
    - Local and Long Distance calls from the room
    - High Speed Wireless Internet
  • When booking more than 5 rooms, different policies and additional supplements may apply.
Some helpful facts

Check-in/Check-out

  • Check-in from15:00
  • Check-out until12:00

Getting around

  • Airport transfer fee50 USD
  • Distance from city center0.1 KM
  • Travel time to airport (minutes)45

Extras

  • Breakfast charge (unless included in room price)30 USD
  • Daily Internet/Wi-Fi fee0 USD

The property

  • Non-smoking rooms/floorsYES
  • Number of bars/lounges1
  • Number of floors14
  • Number of restaurants1
  • Number of rooms 217
  • Room voltage110
  • Most recent renovation2015

Parking

  • Daily parking fee45 USD

Reviews of Dream Midtown Hotel from real guests

Provided by verified guests of Agoda
7.9
/
10
Cleanliness8.3
Facilities7.1
Location9.2
Room comfort and quality7.2
Service7.9
Value for money7.2
High score for New York (NY)
Rating
9+ Exceptional (54)
8-9 Excellent (55)
7-8 Very Good (71)
6-7 Good (39)
<6 Below Expectation (52)
Time of the year
Mar - May (72)
Jun - Aug (83)
Sep - Nov (65)
Dec - Feb (51)
All guests (495)
All room types
All languages

Show reviews that mention 

Showing 271 verified guest comments
12345
9.7
Exceptional
SEULKI from South Korea
Solo traveler
Deluxe Double Bed Room
Stayed 3 nights in July 2011

it good hotel”

clean

dream new york hotel is great! price is not expensive and very clean. the most advantage is location. hotel's location is midtown so i could easily go anywhere! it's good!! but the hotel is close another hotel. its little bit uncomfortable for women when we change clothes and room is little bit dark. However, except this, im very satisfied

Reviewed July 18, 2011

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9.2
Exceptional
Deborah from United Kingdom
Group
King Room
Stayed 4 nights in October 2019

Excellent Hotel”

Great hotel for our 4 night stay in New York. Excellent location in Midtown, with helpful staff. Rooms not very big but fine for us as not in it much as out and about most of the time. Great views from the terrace bar/ club. Quit noisy in the evening but only from general street noise which I guess you would experience anywhere in New York!

Reviewed October 29, 2019

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8.8
Excellent
Hon from Hong Kong SAR, China
Solo traveler
King Room
Stayed 7 nights in March 2018

Perfect location with subway right downstairs. Walking distance to most places.”

Spent 7 nights at Dream Midtown recently. The hotel is conveniently located on 55 Street between Broadway & 7 Av with a subway station right downstairs and 2 other subway stations within 5 minutes walking distance. Times Square is 10 minutes away on foot and Central Park 5 minutes away. Lots of coffee shops and restaurants nearby. Housekeeping is attentive with makeup room service twice a day. Room is clean, bed is comfortable and TV is quite big given the room size. Tips - go for the King bed room, much more spacious than the Queen bed’s.

Reviewed April 10, 2018

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8.8
Excellent
Christine from Philippines
Couple
Deluxe King
Stayed 5 nights in June 2019

Perfect Location for NYC Firstimers ”

Great and convenient location in midtown walking distance to Broadway shows, Central Park, etc. Lots of dining options around the area from fast food, mid-price to Michelin star dining. I find the hotel a bit expensive though (considering additional facilities fee) for what it is. Don't expect much from the rooms it is just simple and a bit dark but good size. Compared to other hotels in the area though the price is competitive. Great staff especially in the reception, I feel their personalities are in tune with the hotel branding too.

Reviewed June 25, 2019

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9.3
Exceptional
jill from United States
Solo traveler
Deluxe Double Bed Room
Stayed 1 night in February 2013

Attractive and convenient”

The hotel is conveniently located in midtown and the rooms have all the amenities you could want. The decor is modern and I found it very appealing.

The hotel is very conveniently located in midtown, near several subway stops including the E train from Penn Station. It is attractive and up-to-date, and the room I had was clean and comfortable though small. I asked for a quiet room and received one. I didn't have time to check out the other amenities in the hotel, as I was only there overnight.

Reviewed February 08, 2013

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8.3
Excellent
Andrea from United States
Group
Queen Room
Stayed 4 nights in May 2014

Pretty Good Place to Stay.”

Location, Price, Channel Guide.

Lovely stay at the Dream New York Hotel. Very modern funky decor, and a giant fish tank column which made me feel like I was going to a club each time I went into the hotel. Not a bad feeling. The room was small but cozy with neon blue lights because like I said, party. The oranges on the pillow - great touch. Bathroom was fine, and there was a channel guide for the channels on the TV which is always a huge plus. No one has 10 minutes to spend trying to find ESPN. Best part was the location - a literally easy walk to Central Park & Times Square & several/most of the Broadway theaters, a decent walk to Rockefeller Plaza, and there is a subway entrance on the same block. Exit the hotel, walk 50 feet north and you're in the subway. Would totally recommend for any groups of people traveling, young adults, people who like fun but don't need luxury, just comfort. Loved it! Thanks!

Reviewed May 29, 2014

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9.6
Exceptional
miriam from Ireland
Family with teens
Deluxe King
Stayed 6 nights in June 2018

Perfect Location”

The location was ideal, close to Times Square, all subways, Central Park etc Lovely big clean room. Really cool rooftop bar. Was noisy at night though as our room was onto the street and construction going on in another building. This was not Dream Midtown’s fault and did not affect our trip at all. Highly recommend, will definitely go back next time in New York.

Reviewed July 03, 2018

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10.0
Exceptional
Danielle from United Kingdom
Family with teens
Queen Room
Stayed 4 nights in April 2018

Hotel was lovely, staff friendly and helpful, location couldn’t get much better. Very pleased. ”

Lovely hotel, very clean, staff always helpful (especially when I removed items from mini bar to store something in the fridge and didn’t realise this charged me for the items..oops!) close to Times Square and Central Park. Few blocks walk to Rockefeller Center and 5th Avenue. Subway station at end of block. Everything so easily accessible. Would highly recommend this hotel. Was quite a lot of noise heard from street below, mainly at night but have experienced this at other hotels too, Think this is just New York for you. Only negative was the pizza we ordered from serafina restaurant below hotel from room service, extremely expensive and also not very nice.

Reviewed April 13, 2018

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8.0
Excellent
LIZEL from South Africa
Couple
King Room
Stayed 5 nights in April 2018

Very good”

was very happy with Dream Midtown. Just remember that they charge a facility fee when you check out, I think this is unnecessary as it should all be included in your initial pmt. There was also an amount deducted from my card for "damages fee" without my knowledge. When I queried this it was explained to me that it would be credited back to my account when I check out, I would just have preferred knowing about it before hand.

Reviewed April 11, 2018

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10.0
Exceptional
Hiten from United Kingdom
Couple
Queen Room
Stayed 5 nights in July 2019

Excellent boutique hotel”

My first time in New York and I couldn't have chosen a better hotel for a great price. The location is exceptional, only a few minutes walk away from Times Square and the staff are very friendly, helping us check in early and kept our bags when our flight was late checking out. The room itself is clean and comfortable. A huge 5 stars.

Reviewed July 15, 2019

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8.0
Excellent
Seema from Singapore
Family with teens
Deluxe Double Bed Room
Stayed 6 nights in June 2019

Heart of Midtown- Perfect location to explore New York”

My teen son and I were very happy with our stay. Lots of eating options nearby. Subway is two steps away. Quick walk to NYC. Manageable 25 min walk to Empire State Building. The price is worth for the location. Hotel itself is functional,not fancy. Clean. Friendly staff. Rooms are bigger compared to other NYC city hotels (but Asian travelers, lower your expectations). Room was on a high floor but no views whatsoever. Bathroom was a nice size too. Overall highly recommended IF you are not planning to spend lots of time indoors in the hotel. But are in New York to explore the city.

Reviewed June 23, 2019

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9.2
Exceptional
Marissa from Australia
Couple
Deluxe King
Stayed 5 nights in November 2019

Dream location ”

The hotel could use a little spruce, the lifts definitely need a bit more love. The hotel rooms were very spacious for New York and the bed was very comfortable. Perfect location with a subway line at the end of the street.

Reviewed November 11, 2019

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9.3
Exceptional
yuting from Taiwan
Business traveler
Stayed 6 nights in June 2011

good location but room is a bit small ”

location

the location is great, very close to time square, very convenient in the day time and night time. and you can find the food easily in the midnight. the club in the dream hotel is great . and the seafood restaurant next the hotel is so good, very delicious ! jfk airport to dream hotel : taxi 30 min., usd 60 each way

Reviewed July 11, 2011

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8.8
Excellent
Ramil from Philippines
Solo traveler
Queen Room
Stayed 3 nights in February 2019

Location, staff”

I forgot my bag in Uber and the staff helped me until I retrieve my bag. Really nice staff they have. The room is just nice size. Location the best, just few steps away from subway. It’s kinda noisy as my room was facing a busy road, but expected. It’s New York! Love this hotel.

Reviewed March 05, 2019

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10.0
Exceptional
Alesia from Canada
Couple
Queen Room
Stayed 2 nights in May 2018

Phenomenal Stay”

The staff was incredible! Arben was a great help ensuring the balloons we ordered for an engagement surprise arrived well before the required time. The housekeeping staff was very curteous and always asked if you required extra supplies for the room when they encountered you in the hall. The rooms were strategically laid out and space in the room was optimized. It was very clean and the entire building was very well kept. Serafina restaurant is located below and it is a short walking distance to Central Park. The roof top is a night club called PHD, and even though my room was a floor below the club, you could not hear a sound. A Starbucks as well as subway stops are right around the corner. The only recommendation to improve is to install an ATM in the lobby. This was a great place to stay and I would highly recommend it for those who wish to be located away from the busyness of Time Square. If you wish to be closer to bars and shopping the Dream Downtown would be a better option.

Reviewed May 22, 2018

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8.7
Excellent
Bernard from Australia
Business traveler
Deluxe Double Bed Room
Stayed 3 nights in August 2012

close to everything, location in heart of new york”

very close to time squire,very well set up as original land mark

Hotel service is outstanding,no small matters, immediately people came to fix. Politeness,happy positive attitude win our heart to come back. Genie wish to help make you heart is melted.Hotel location cant be better,close to everything.Very crowded and touristy area.Hotel building set up so well as special land mark.Roof top view is fantastic, don't miss opportunity,go up to 13 floor and enjoy little drink on top of the world.Close by John's Pizza is tremendous. Hot and good tasty one.i little dark interior and not very clean,long time preparation,all covered by good,hot pizza. Hotel price was affordable to compare other listings.Always deal with agoda. We found very trustful source,where you can leave feedback for others.Hotel room was small as indicated,but enough for everything you need.

Reviewed September 06, 2012

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8.8
Excellent
Mark from United Kingdom
Couple
Deluxe King
Stayed 5 nights in September 2019

Excellent”

Excellent location in Midtown if you’re there to do the tourist thing. Not cheap but nowhere is in this area. Recommended.

Reviewed September 18, 2019

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8.0
Excellent
catalina from Colombia
Family with young children
Queen Room
Stayed 8 nights in July 2018

Resort Fee and problems with check out”

Location in this hotel can´t be better. The rooms are good size for NY and the bathroom is spacious and very clean. When i was checking out they informed me for the first time (not in the hotel website, neither at the moment of the resevation or check in) that i had to pay a resort fee of 19.5 usd daily . I found it strange becuase it doesnt have a pool or at least i wasnt informed there was one or any additional services that will justify this fee. Nevertheless I didn´t complain and payed for it a total of 150 usd . My nightmare came when i received a notification from my bank that they have charged not 150 usd but almost 300 usd. I have the invoice with me, so as soon as i arrived i started calling the hotel to ask them to fix this and return my money... i have more than 4 emails written to different staff memebers from the billing department: Collin and another person with not a single answer even to say : we will study your case, i have called the hotel more than 5 times .

Reviewed August 04, 2018

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6.7
Good
Sally from Australia
Couple
Queen Room
Stayed 12 nights in October 2013

Small rooms, excellent location”

location, location, location

The rooms may be small but they are comfortable and the staff are friendly. The hotel is ideally located in Midtown, right near Times Square/Broadway, Central Park and 5th Ave shopping. There are subway stations on every corner that will take you anywhere in New York. Excellent value for money.

Reviewed April 07, 2014

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8.8
Excellent
Melissa from Canada
Couple
Queen Room
Stayed 3 nights in March 2019

Bring Your Earplugs!”

Although a negative experience, the hotel staff, tried their best to compensate. I booked through Agoda, so I got a great rate. But I do know that booking through second parties will not get you the best room. So when we checked in Thursday night and were given a very large room on their top floor, I was quite surprised. Sounds to good to be true? It was. When we returned to our room on Friday night, the noise from the club above us was deafening. When I called down at 2:15 am to complain, the staff agreed, and said “ Not sure why to put anyone on the 13th floor?!” That comment only incensed me more. Up until 3:40 am there was constant yelling and screaming in the halls from either the clubs staff or guests. We had very little sleep that night and to say we were unhappy would be putting it mildly. Room was switched in the am, they hotel gave me breakfast but could only deduct resort fee. I am awaiting for a refund from Agoda for that night of stay. Tip, stay away from 13 fl

Reviewed April 01, 2019

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