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It was the second time we stayed at the Intercontinental Festival City Hotel. We had a wonderful stay just as last year. The check-in process was smooth and quick even though the hotel was fully booked. Our delux suite was spotless, spacious and had a great view. Every morning we were looking forward to our breakfast. The selection of food and beverages was amazing and the espresso was superb. We had a 90 minute massage at the spa which was worth every dirham. We would like to especially thank Cherryl at the reception and the bell boy for their genuine hospitality, helpfulness and professionalism. We’ll definitely choose this lovely hotel whenever we come back to Dubai. Thank you!

After months of virtually monk-ish existence, I decided to take a mini-break at Holiday Inn Dubai Festival City and was glad I did. Check-in was a smooth process, thanks to the friendly and efficient Front Office staff. The room itself was sufficient for my needs. Unlike most hotels of its class, the room had a couch and a desk with chair. The window also had a wide ledge to look out while having tea. In short, there are plenty of areas to sit and chill. The bed was huge. Love the pillows with hard/soft marked on the corner, which was important to me. The bed itself was too firm for my taste. The bathroom had a shower/bath combo. One side had a frosted glass panel, but only the lower half was frosted, so travelers sharing a room might find this awkward. Plus point for me was the bridge that connected the hotel to Dubai Festival City Mall... which meant shopping and dining options. Deira is also a quick taxi ride. Checkout was also as friendly as the first impression.... Ms. D at the front desk and the guys at the concierge desk gave a really good last impression.