Good place to stay”

I recommend this hotel

Disappointed”

i am a regular traveler to all the emirates, and usually 2 to 3 times i book hotels per month, this is the first time i see stuff & manager who are so careless about their customers.got bug bite all over my body which i could not sleep at all, and when i check out no one even bothered to asked me if im ok.

Not as described”

The hotel claims to be in the centre. It's not - it's a long ride to the centre, and it's in a run-down area. It claims to be near the Airport, but it's on the opposite side to the terminal entrance, which means a long taxi ride. The bathroom had mould around the bath edge, and the hot water came out brown when the tap was turned on. Breakfast coffee was a jar of instant, a spoon, and hot water in a boiler. The staff were lovely, but they were making the best of a bad job.

Kachra staff dont know how to behave with customers”

Staff doesnt know how to behave will never recommend and for me was 1st and last time.

Who is the customer?”

Looks like hotel is your customer not u, was not able to sleep till 02:45am until music in night clubs stoped. Toilet items are broken, toilet door is not closing. Staff/Management not accepting responsibility etc etc....

Excellent”

Everything if fine but now a days hotel price is too much

Still a good place to stay”

I first stayed here many years ago for business. I enjoyed my stay back then and just booked a quick over night stay. The staff is wonderful. One remembered me from before. Kinda felt like I was home again. The hotel is minutes from Terminal 2 and maybe 10 minutes from Terminal 1 and 3, depending on traffic. Will definitely be back and stay longer.

Clean Hotel”

Hotel is very near to the Airport terminal 2. Near to the hotel lot of restaurants available, especially south indian restaurant. Nearby supermarkets are available. Rooms are big and clean. Room bed linen and towels are fresh. Hotel has lot of night clubs and bar near the pool area.

Useless staff”

Staff was very rood & service was very very slow many times to call & staff was very baad

very bad dealing”

very bad

Service very poor. Did not listen to our concerns and did not address the issues ”

Did not address our concerns and kept telling us that it was all in our head. My wife had sinus issues and air comditioning was not fixed inspitecof atleast ten requests. A request to change room was denied. We had to suffer two days in a row with no resolution. The attitude from the staff was not helpful and did not make us feel welcomed. Would not go there again unfortunately. It was substandard service. All shift staff kept diverting our requests and made us think that the problem did not exist but was a product of our imagination. Very disappointing.

Good and clean room ”

All friendly workers and good and clean room

Value for money”

Good location, great staff(special mention to miss Mina).

Nice”

Very good

I had booked for my client”

OKieeeeeeeeeeeeeeee

Very happy return-guest.”

Dubai Grand Hotel by Fortune offers the best value-for-money. Staff is absolutely amazing, the friendliest in the whole of Dubai and no request is too much! Although not a modern state-of-the-art facility, everything you need is right there. It is conveniently close to the airport (only about 10 minutes cab-ride at AED12.) The facility is licensed for liquor-consumption and the many restaurants in the hotel offer a great menu-variety. Best curry in Dubai was enjoyed at Desi Dhaba Restaurant, which incidentally has a great Lunch-Offer on a daily basis. Breakfast-menu is definitely for guests with and Indian-food palate and seems to not vary regularly much. Overall, great staff at this establishment makes this a return-to-destination, for sure!

Awful Front Desk Staff”

Very Poor service from senior Reception Staff including the floor manager. The brash and arrogant behaviour of the senior female at reception was enough to spoil my trip to Dubai. Clearly indicative of the Hotels lack of attention to staff training. Unfortunately I was witness to many international travellers being treated very poorly at reception. The presence of Security staff pacing the corridor outside rooms was intimidating and uncomfortable. The rooms were clean and the ground floor service staff were very helpful and pleasant. The restaurant is excellent and the food (although specifically India cuisine) was great.

Awesome hotel perfect service ”

Hotel is good and staff incredibly helpful and perfect five star service, there were great places to eat nearby. Disappointment for internet is chargeable and very high cost. Towels should change its very old.

Good Locatipn, Good Breakfast, Comfortable”

My experience was great , good place/ location/ b-fast But I cut 1 point as no individual safe box in each room and When I was checking out the unfriendly behavior of receptionist ... rest a great place to stay ... could be little more cheaper as compared to other hotels in same area.

Ruined on arrival”

I booked this hotel purely for an 11 hour stopover so despite reviews I wasn't expecting much. I was right. On arrival, the receptionist asked for my voucher. Having never ever been asked before I showed her my electronic copy on my smartphone. She was unsure and summoned the duty manager. That's when it got nasty with his disgusting attitude on the matter. They must have told him to grow up because I was then allowed to check in.