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Dukes The Palm, a Royal Hideaway Hotel
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Dukes The Palm, a Royal Hideaway Hotel

Palm Jumeirah, Palm Jumeirah, Dubai, United Arab Emirates, 122898
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DUKES King Room - Bathroom Dukes The Palm, a Royal Hideaway Hotel
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    Lobby Dukes The Palm, a Royal Hideaway Hotel
    Lobby Dukes The Palm, a Royal Hideaway Hotel
    Swimming pool [outdoor] Dukes The Palm, a Royal Hideaway Hotel
    DUKES King Room - Bathroom Dukes The Palm, a Royal Hideaway Hotel
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     Dukes The Palm, a Royal Hideaway Hotel

    Dukes The Palm, a Royal Hideaway Hotel Reviews

    8.5
    Excellent
    /10
    (196 reviews)See what guests said
    10.0
    Exceptional

    "Perfect location in the Palm Jumeriah."

    Brandyi

    -

    October 28, 2017

    8.7
    Excellent cleanliness
    Recommended by 80% of guests

    Things you’ll love about Dukes The Palm, a Royal Hideaway Hotel

    Things you'll love

    • Airport transfer

    • Free Wi-Fi in all rooms!

    • Currency exchange

    • Sauna

    Excellent
    Location
    8.3
    See map
    Excellent location
    Popular
    Nearby
  • Aquaventure Water Park2.71 km
  • Dolphin Bay2.83 km
  • Dubai Marina Walk3.39 km
  • Wild Wadi Waterpark6.03 km
  • Mall of the Emirates6.45 km
  • IBN Battuta Mall7.84 km
  • Gurunanak Darbar Sikh Temple9.87 km
  • Dubai Fountains16.66 km
  • Burj Khalifa16.67 km
  • The Dubai Mall17.12 km
  • 5 travelers are looking at this property right now

    Book now before it's too late!

    Value for money8.1
    Distance to city center32.8 KM
    Location rating8.3
    Nearest airportAl Maktoum International Airport (DWC)
    Distance to airport25.4 km

    Rooms available at Dukes The Palm, a Royal Hideaway Hotel

    One Bedroom Apartment
    One Bedroom Apartment
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 double bed
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    Premium Studio
    Premium Studio
    ...
    • Room size: 37 m²/398 ft²
    • Shower
    • 1 king bed
    Enter dates to see prices
    Junior Studio
    Junior Studio
    ...
    • Room size: 51 m²/549 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    Junior Suite
    Junior Suite
    ...
    • Room size: 56 m²/603 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    DUKES Deluxe Suite
    DUKES Deluxe Suite
    ...
    • Room size: 69 m²/743 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Studio
    Superior Studio
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 1 queen bed
    Enter dates to see prices
    DUKES Premier Room
    DUKES Premier Room
    ...
    • Room size: 38 m²/409 ft²
    • City view
    • 1 queen bed
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    Executive Studio
    Executive Studio
    ...
    • Room size: 48 m²/517 ft²
    • City view
    • 1 king bed
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    DUKES Studio
    DUKES Studio
    ...
    • Room size: 27 m²/291 ft²
    • City view
    • 1 double bed
    Enter dates to see prices
    Superior Twin Room
    Superior Twin Room
    ...
    • Room size: 32 m²/344 ft²
    • City view
    • 2 single beds
    Enter dates to see prices
    Have a question for Dukes The Palm, a Royal Hideaway Hotel?

    What people love about Dukes The Palm, a Royal Hideaway Hotel

    • 10.0
      Exceptional

      "The location of the hotel is great."

      Yousif

      |

      September 22, 2018

    • 10.0
      Exceptional

      "Very good place Great people Nice holliday"

      Jamal

      |

      November 4, 2018

    • 10.0
      Exceptional

      "Ideal location , staff more than helpful ."

      Jackie

      |

      November 22, 2017

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    More about Dukes The Palm, a Royal Hideaway Hotel

    More about Dukes The Palm, a Royal Hideaway Hotel

    9.6
    Exceptional

    "This is a unique combination of great facilities, superb pri..."

    OLIVIER

    |

    March 12, 2018

    An overview

    Show less

    What they offer

    6.4
    Good

    "It's a nice lobby and the interiors are ok;"

    Jeremy

    |

    December 4, 2018

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    Nearest essentials

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
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    What to eat nearby

    American cuisine
    American cuisine
    West 14th Steakhouse - New York Grill and Bar
    350 m American, Gluten Free, Steakhouse
    Barrel 12
    430 m American, British, European
    The Rib Room
    2.6 km American, British, European
    Mediterranean cuisine
    Mediterranean cuisine
    Le Pirate Restaurant
    3.4 km Mediterranean
    Aquara
    3.9 km Mediterranean, Seafood
    Doner Kebap
    4.3 km Mediterranean
    Asian cuisine
    Asian cuisine
    Solis Beach Restaurant
    460 m Asian, European
    Flow kitchen
    640 m Asian, European, Gluten Free
    Voi
    2.1 km Asian, French, Vietnamese

    What's nearby

    Distances shown are straight-line distances on the map. Actual travel distances may vary.
    Show more

    Property's guest policies

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    Some helpful facts

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    Reviews of Dukes The Palm, a Royal Hideaway Hotel from real guests

    Provided by verified guests of Agoda
    Agoda Reviews (196)Booking.com Reviews (3143)
    8.5
    /
    10
    Cleanliness8.7
    Facilities8.6
    Location8.3
    Service8.6
    Value for money8.1
    All languages
    All guests (196)
    All room types

    Show reviews that mention 

    Showing 95 verified guest comments
    12345
    10.0
    Exceptional
    Kevin from United Kingdom
    Family with young children
    DUKES Studio
    Stayed 9 nights in April 2019

    Fabulous as always ”

    This was our third visit and this time took my family (daughter and two little ‘uns). The hotel didn’t disappoint. Staff are fabulous, facilities are great in fact it was impossible to fault. We are going back again soon.

    Reviewed May 09, 2019

    Dear Kevin, Thank you very much for sharing this great review of your recent stay at DUKES The Palm, a Royal Hideaway Hotel. We are thrilled that you have enjoyed your stay and certainly agree that our dedicated staff plays a key role to our guests' overall experience. The entire team works very hard to ensure that we deliver a high standard of service and a warm, memorable experience.  We hope to welcome you back to our hotel in the near future for yet another great stay. Kind regards, General Manager

    Responded May 15, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    10.0
    Exceptional
    Eva
    Family with young children
    Superior King Room
    Stayed 2 nights in March 2019

    Exceptional”

    We absolutely loved this Hotel. It was beyond our expectations. The service was just out of this world. They looked after us from the moment we stepped inside. We also loved the quality of food and good selection. We tried the Indian restaurant, 14th Street and the British restaurant. All great places to eat. Room service was excellent too and extremely good service. The pool area is just absolutely stunning with the infinity pool overlooking Dubai Marina . We couldn’t get over the size of the pool. Perfect if you’re travelling with small children too . There’s a playground , kids club, private beach and a lazy river that our kids loved. One of the favourite activities was an outdoor movie night. So popular with the kids. Also the indoor pool on the 14th floor is fantastic. We swam every night since it’s open until 22 pm. We’re definitely coming back in the near future . If you’re looking for a perfect luxurious getaway, we’ll definitely recommend Dukes Dubai.

    Reviewed March 19, 2019

    Dear Eva, Thank you for such a wonderful review and kind comments! It is such a joy to read that you "loved" your stay here at DUKES The Palm, a Royal Hideaway Hotel. We are thrilled to know our team could provide you with our usual levels of exceptional service and as you mention "out of this world" service. I will ensure to read our your comments to our team. You seem to have made use of most our our Outlets, services and facilities; from our 15th floor award winning Indian restaurant Khyber, to GBR, our steakhouse by the pool West 14th and also taking in the stunning views of the Dubai Marina Skyline. I would love to be able to greet you on your next visit. Kind regards, General Manager

    Responded March 25, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    8.0
    Excellent
    Ubaidullah from Pakistan
    Family with young children
    Superior Twin Room
    Stayed 2 nights in August 2018

    modern with wonderful view but needs seasoned managers ”

    it's a modern hotel equipped with modern gadgets and has a wonderful view. it however need a more seasoned staff to manage it and monitor guest relations. The breakfast is perhaps the weakest link in the hotel. it's has nearly everything below 5 star. we preferred going out for breakfast the next day then to have it at hotel, even though we had prepaid for it! The receptionist Indian girl ( I think her name was Angela) one African guy were the only one that stood out with positive energy and constant smile. All in all if I were to return, it would be for the amazing Pool and beach access.

    Reviewed August 18, 2018
    7.2
    Very good
    Dina
    Couple
    DUKES King Room
    Stayed 4 nights in April 2019

    Great hotel, but bring earplugs and patience ”

    We stayed 4 nights at the Dukes and arrived late at night, around 1am. I have told them in advance and check-in was easy and they gave me a ‘nice room, upgraded and with balcony’. The room itself was okay, a bit smaller than other rooms I have stayed in at other hotels, the bathroom was great and loads of storage place in the hallway. But be aware they’re building a new hotel next door, and we were on 4th floor, so the construction work woke me up early in the morning. I called and asked to change room, but it was during Easter so there ‘where no other room in the same standard as mine’, until maybe the last night. The receptionist also said I can come and talk with them but there was nothing they could do. It’s okay, it was very busy. But I wasn’t asked if I wanted to get earplugs or other things. My friends that arrived the day after got a room much higher up than us, so they were okay. We decided to not change room just for one night and instead slept a bit at the pool during daytime. Because it was busy the service around the pool was... interesting. I tried both to the walk over and order, or order from my sun-bed, it didn’t matter, it took ages to get anything, even trying to get the bill added to your room was a slow process. The good thing was that you didn’t spend nearly any money while you were at the pool. All in all, the hotel was good.

    Reviewed April 30, 2019

    Dear Dina, Thank you for your insights following your recent visit. We always look for ways to improve and your comments are crucial to our future success. We do apologise that we were not able to offer you a room move to a higher floor; it would have been our pleasure to accommodate you if we had the availability. We have taken note of your remark on the service at the pool bar and regret reading your dissatisfaction, our barmen shifts are studied to ensure an impeccable service throughout the day and are reinforced during peak hours, nevertheless we commit to improve on this aspect of our services so as to avoid receiving this kind of feedback in the future. Thank you once again for making us your choice hotel and for your constructive critics, we certainly look forward to serving you again and to have the opportunity to exceed you expectations in a not too distant future. Kind regards, General Manager

    Responded April 30, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    10.0
    Exceptional
    Shane from United States
    Couple
    DUKES Studio
    Stayed 2 nights in February 2019

    Nicest hotel I've ever stayed at”

    My wife and I are not accustomed to five-star hotel treatment, so this was a real treat for us. As such, we may have been more impressed than most who stay here, and yet it looks like most are as impressed as we. The location is great, the staff impeccable, the food outstanding. Our water boiler didn't work when we checked in so we called reception and they immediately replaced it. Little things like the valet service putting a car freshener in is a nice touch. The little 'lazy river' which nobody was doing except for us because we are children in adults' bodies was also very nice. Overall it was a great experience and while it might be the most I've ever paid for a room in my life, it seemed quite worth it comparative to the cost of a more 'normal' hotel.

    Reviewed February 22, 2019

    Dear Shane, Firstly we would like to thank you for the lovely review you shared following your recent visit to our Barceló hotel and are delighted to read that we were able to exceed your holiday expectations. We also appreciate your kind words for our staff, their kindness and helpfulness being undoubtedly one of our hotel's main assets we will definitely congratulate them all on your behalf for their contribution to your well-being whilst staying among us. We are delighted to know that we could create such a memorable and relaxing stay. We hope to welcome you back in the near future. Kind regards, General Manager

    Responded May 29, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    6.4
    Good
    Jeremy from United Arab Emirates
    Couple
    Double Standard
    Stayed 2 nights in December 2018

    More like 3* for Dubai”

    It's a nice lobby and the interiors are ok; the beach area and pool are very scruffy with filthy sun loungers, cheap furniture & fittings in the bar area & floor surface breaking up etc. Breakfast was very average indeed. Overall definitely not 5* compared to others in Dubai. If you get a room at a big discount you're paying what you should for a 3* hotel in Dubai.

    Reviewed December 04, 2018
    9.6
    Exceptional
    Scott from United States
    Couple
    DUKES King Room
    Stayed 3 nights in November 2017

    Excellent new hotel”

    The staff at Dukes, from front desk to gym, were fantastic, among the most helpful that we have seen at first class hotels around the world. The room was large with good light and an excellent bathroom. The gym and indoor pool on the 14th floor were great, but the infinity pool near the beach was the highlight. Nice restaurant and beach also. The only drawback is a poorly planned restaurant area for breakfast.

    Reviewed November 15, 2017
    4.4
    Adnan
    Couple
    DUKES Studio
    Stayed 2 nights in February 2019

    Less than what we were expecting!”

    I was meeting my fiancé after so long who was joining me from uk. So thought this could be a nice place to stay at the Palm, considering the Marina view across from the beach. BUT, a few things that they are not going to tell u, i will. The rooms are nice and cosy but the building structure from outside looks like some cheap apartment building. Secondly, our purpose of late night walk around the beach went down the drain because they dont allow you there after 6:00 pm, because they dont pay for a life gaurd to be present there at night. Just one guy during the day. The beach isnt all soft and has somewhat of a stiff hard feel to it. So that was a disappointment. And most importantly, if you arnt White, than you shouldnt consider staying here. There customer service is a BIG dissapointment, ‘specially’ if you belong from a different ethnic group. I think just because they have a theme of Dukes and British Royal vibe going on i think they have forgotten the fact that its being operated in Dubai and not London. No extra assistance or helpful direction from any of the staff.

    Reviewed March 05, 2019

    Dear Adnan, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. Your comments regarding service have been passed onto my team, where we shall look into our manning and service levels. DUKES The Palm, a Royal Hideaway Hotel welcomes and receives many nationalities and cultures to our doors. With a hotel team of over 40 nationalities, we are here to accommodate all our guests. We are disappointed to know that this was not recognised during your stay. I hope we will have an opportunity to make it right should you return. Kind regards, General Manager

    Responded March 26, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    6.4
    Good
    patrice from India
    Couple
    Superior King Room
    Stayed 5 nights in October 2017

    Great front desk staff especially the Thai woman ”

    The Thai woman in charge of the front desk just made our stay! She was so personally and professionally perfect in every way: when she came, everything fell into place: my father’s birthday was just the fondest memory he will cherish for a long time, my dietary restrictions were customised thanks to her communicating so efficiently to all the teams and the different chefs at every shift, and eventually as she was off our checkout day the chef wasn’t informed of our leaving early this breakfast cancellation and therefore offered us the whole breakfast he had especially cooked customised to our Ayurvedic treatment requirements! All in all she simply made our stay and we will long remember her as the amazing being that she is: such a deep, true, transparent soul shining her love and light throughout the hotel in such a genuine, pure and innocent way. Thank you so much for being our angel. With all our gratitude, ShivaShakti 🙏💗

    Reviewed September 25, 2018
    10.0
    Exceptional
    razan from United Arab Emirates
    Couple
    Superior King Room
    Stayed 1 night in August 2018

    Love this hotel! It’s our second stay! Would come back for sure! ”

    Amazing pool, great food and perfect location! Only thing I would say is other hotels in palm jumeirah Probably have a better room view! But the hotel is great! They have an amazing pool and lazy river! Food is great by the pool as well! Staff are friendly and service is great

    Reviewed September 02, 2018
    7.6
    Very good
    Vanhkham from Laos
    Business traveler
    Stayed 3 nights in March 2019

    Very good”

    Near conference

    Reviewed March 26, 2019

    Dear Vanhkham, Thank you for posting your rating for DUKES The Palm, a Royal Hideaway Hotel. We love to hear guest feedback, and with your rating, it seems that we may have missed some opportunities to make your stay 10/10. It would be great to hear more from you and where we could improve. We look forward to welcoming you back very soon. Kind regards, General Manager

    Responded March 27, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    10.0
    Exceptional
    Kevin from United Kingdom
    Couple
    Double Premier
    Stayed 4 nights in March 2019

    Simply brilliant ”

    Great hotel, one of the best I’ve ever stayed in. The facilities are fantastic and the staff could not be more helpful.

    Reviewed March 15, 2019

    Dear Kevin, Thank you for your "Simply Brilliant" review. We are delighted to know that your stay at DUKES The Palm, a Royal Hideaway Hotel was great and memorable! Your kind comments about our helpful team will surely be passed on. With such a huge array of facilities, to include the private beach, infinity pool, lazy river and indoor pool; it is great to know you had time to enjoy them all. We hope to welcome you back in the future. Kind regards, General Manager

    Responded March 25, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    10.0
    Exceptional
    Shannon from Australia
    Group
    Twin Superior
    Stayed 4 nights in February 2019

    Didn't want to leave!”

    Absolutely loved our stay at Dukes! All the staff were just brilliant, esp Michael in the kitchen and Shanti (spelling) in reception/guest services. Will definitely be back!

    Reviewed March 15, 2019

    Dear Shannon, We are delighted to know that your stay at DUKES Dubai was memorable and it was hard for you to leave us! Your kind comments will surely be passed on to the team, especially Michael and Shanti. We definitely hope to welcome you back in the future. Kind regards, General Manager

    Responded March 25, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    8.0
    Excellent
    Leanda
    Group
    DUKES King Room
    Stayed 3 nights in March 2019

    Very good”

    Stunning views out to sea, staff friendly, rooms ok could be cleaner, difficulty getting in & out of shower & smell of sewage in hallway outside of room

    Reviewed March 12, 2019

    Dear Leanda, Thank you for sharing your feedback from your stay with us. Naturally, I was deeply disappointed to see there were some elements of your stay that you were not satisfied with. The comfort of our guests is of the utmost importance and our aim is to completely surpass our guest’s expectations. I will share the details with my team about your concerns. We do have good deep bathtubs and showers; this may have been were a challenge was faced. I am; however, happy to read that our team were of service and friendly. We do aim to deliver exceptional service. We hope to welcome you back in the future. Kind regards, General Manager

    Responded March 26, 2019
    Dukes The Palm, a Royal Hideaway Hotel
    10.0
    Exceptional
    Yousif from United Arab Emirates
    Family with young children
    DUKES King Room
    Stayed 2 nights in September 2018

    We loved our stay ”

    The location of the hotel is great. With access to the beach and pools. The room was great and clean. The ambience of the hotel is lovely. We’ll diffidently come back.

    Reviewed September 22, 2018
    10.0
    Exceptional
    eslam from Saudi Arabia
    Family with young children
    DUKES Studio
    Stayed 1 night in August 2018

    very nice hotel with great staff”

    hotel with private beach and valet parking rooms are clean and well decorated only issue is there was construction site next to hotel which is very annoyed other all is great

    Reviewed August 20, 2018
    4.4
    Sheehab from Bangladesh
    Couple
    Superior Twin Room
    Stayed 1 night in March 2018

    Not worth it”

    Pebbled Beach shared with Dukes apartment - Crowded Pool - Flies in room & restaurant - Construction next door - Low capacity breakfast - Only 2 lifts - No personal treatment - Not luxurious - Poor facilities - Waste of money and time

    Reviewed April 01, 2018
    9.6
    Exceptional
    OLIVIER from France
    Solo traveler
    DUKES Twin Room
    Stayed 1 night in March 2018

    Fantastic Hotel”

    This is a unique combination of great facilities, superb private beach, very classy hotel, delicious food, large variety of dinner places, very diligent staff, even excellent spa. Great location next to a mall (Golden Mile) even with a nearby tram access.

    Reviewed March 12, 2018
    9.6
    Exceptional
    OLIVIER from France
    Solo traveler
    DUKES Twin Room
    Stayed 2 nights in March 2018

    Fantastic Hotel”

    This is a unique combination of great facilities, superb private beach, very classy hotel, delicious food, large variety of dinner places, very diligent staff, even excellent spa. Great location next to a mall (Golden Mile) even with a nearby tram access.

    Reviewed March 12, 2018
    8.0
    Excellent
    Priit from Estonia
    Couple
    DUKES Studio
    Stayed 10 nights in January 2018

    Great place”

    Dukes Dubai is definitely a great place for a cozy and lazy vacation. The pool area is especially nice. The room we stayed in lovely, had kitchen amenities - good for cooking if you will. Places to eat at the hotel surely accommodate different tastes. Good food overall, maybe just a little bit on the pricey side, especially drinks, but I guess alcohol is expensive by default in the UAE. I can't be sure, but the hotel seems to have seasonal workers there - the attention to details is lacking. The room cleaners one day forgot to put new soap, one day forgot to empty the bin, changed two bathrobes to one. The tourist information lady had outdated maps of sightseeing maps and told us that buses from Dubai to Abu Dhabi leave every two ours - instead leaving pretty much every 20 or 40 minutes - I understand she was trying to sell us their hotel daytrip to Abu Dhabi, but you shouldn't do that by disinforming. Also - beware of the 'limousine service' some hotel workers want to sell you as regular taxi. Although we asked them if it actually was a regular taxy the guy lied by saying yes and we paid double the price compared to a regular cab. They tried once more. Probably some hotel workers colluding with the fake drivers. Well - overall experience was still nice and comfy and a place to stay if you visit Dubai! :)

    Reviewed February 06, 2018
    12345
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