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Dunhuang Hotel
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8.9 Excellent location
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8.9Location
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Excellent
From 27 reviewsSee what guests said
8.1
  • Airport transfer

  • Free Wi-Fi in all rooms

  • Room service [24-hour]

  • Nightclub

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Room choices
Deluxe Twin
...
  • City view
  • 28 m²/301 ft²
  • 2 semi double beds
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Deluxe King
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  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Hot Deal Standard Twin
...
  • City view
  • 24 m²/258 ft²
  • 2 single beds
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Classic Twin Room
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  • 26 m²/280 ft²
  • Shower
  • 2 single beds
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Budget Twin Room
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  • 24 m²/258 ft²
  • Shower
  • 2 single beds or 2 single b...
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Classic Triple Room
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  • 25 m²/269 ft²
  • Shower
  • 1 single bed and 1 double b...
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Standard
...
  • City view
  • 24 m²/258 ft²
  • 2 single beds
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King
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  • City view
  • 28 m²/301 ft²
  • 1 queen bed
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Budget Single Room
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  • 24 m²/258 ft²
  • Shower
  • 1 single bed or 1 double be...
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Hot Deal King Bed
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  • City view
  • 20 m²/215 ft²
  • 1 queen bed
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Please note that hotel provides airport pickup and train station pickup service upon request, please contact hotel in advance if the pickup service is needed.
(Airport pickup: Dunhuang Airport; Train station pickup: DunHuang Railway Station).

Verified guest reviews

Agoda Reviews (27)Booking.com Reviews (8)
Filter by guest type:
Cleanliness7.7
Facilities8.3
Location8.9
Room comfort and quality7.5
Service8.1
Value for money8.4
Provided by verified guests of Agoda
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Showing 24 verified guest comments
123
9.2
ANDY from Malaysia
Solo traveler
Budget Single Room
Stayed 2 nights in November 2017
A satisfactory stay
Location of hotel is easy to find. Stuff were super friendly and helpful. Plus, I was given a free upgrade. Highly recommend this hotel.
Reviewed November 11, 2017
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2.4
Zhouyi from United Kingdom
Family with teens
Budget Twin Room
Stayed 2 nights in August 2017
The worst experience ever
1. Ridiculous request that we must arrive before 6 pm, or else they would cancel the booking, despite the fact that there was no such clause on the booking page. The hotel phoned us on the day of arrival and upon learning that we might not be able to meet the 6 pm 'deadline', they blatantly asked us to transfer a significant amount of deposit to their wechat account. We refused to do so as arriving before 6 pm was not stated anywhere on the booking page, while they insisted that this was the hotel policy. 2. Told us the booking was cancelled when we arrived at the hotel. At around 6 pm, I received a text message from the hotel saying that if I do not reply in 5 min, they would cancel the booking. I phoned the number immediately yet it was busy and I texted the number that we are already outside the hotel. Despite replying within 5 min and walking into the hotel immediately thereafter, the hotel informed us that the booking was already cancelled without notifying us. I showed them the text and my reply, yet they were unrepentant and insisted that it was our fault. 3. Tried to re-accommodate us to other hotel for one night without even knowing or taking into consideration that we booked for a two-night stay. Did the hotel expect us to move from one place to another after staying for one night? 4. Dirty, noisy rooms. After long and frustrating negotiation, the hotel reversed their previous claim that there were no more rooms and shovelled us into two rooms at the worst location and with the worst condition possible. They were on the ground floor right next to the lift and we were constantly disrupted by noise late at night. The carpet in the rooms was extremely dirty, stewed with hair and fingernails. The rooms resembled nothing like the pictures shown on Agoda for this type of rooms. 5. Rude staff. Despite causing us so much trouble, the staff did not for once apologise and behaved like they had every right to ask customers for deposit that was not once mentioned on t
Reviewed August 18, 2017
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4.8
SUSANA from Indonesia
Family with teens
Standard
Stayed 3 nights in July 2017
the hotel confirmation was not accept at the hotel and they ask double payment by cash!!
I don't know how this happened! We arrived DUn Huang at July,05. Showing the Front desk the Hotel confirmation from Agoda, but they insisted no any Booking Number and Payment as well.. and insisted us to pay AT CASH at the moment., or no any room for us. Now after we back ,we checked to our bank, there are double payment, Agoda has claimed the amount to our Bank, UOB Bank, on July,07 while we paid at the hotel on July.05 I do not know what the game they done. ? but this is very riduculous action, when we arrive at hotel on July,05 no payment from Agoda to hotel but when we left hotel, on July 07, the payment was charged to us. while I am sure that Agoda can managing everything and refund the money to us. this is very urgent - since people believe that Agoda is reliable company at the moment
Reviewed July 11, 2017
Dear family!The dunhuang hotel is an established hotel with excellent geographical location.We apologize for the error of the waiter's operation, we will negotiate with the website and will refund you as soon as possible.Recently, the fifth floor of the hotel has added a laundromat, and you are welcome to have more experience with your friends!Looking forward to your next visit with your friends!Wish you every day happy, work smoothly!
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Dunhuang Hotel
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10.0
tsen from Malaysia
Group
Deluxe King
Stayed 2 nights in March 2017
best location
the staff is very ...good. we arrived very early 6;30am they allow us to check-in. and arrange us on tour.good breadfast .good and clean room .wifi good . must stay here for my next visit. thamkyou dunhuang hotel
Reviewed April 04, 2017
Dear family!Thank you for choosing the dunhuang hotel. The dunhuang hotel is an established hotel with excellent geographical location.Recently, the fifth floor of the hotel has added a laundromat, and you are welcome to have more experience with your friends!Looking forward to seeing you and your friends again!Wish you every day happy, work smoothly!
Responded July 26, 2017
Dunhuang Hotel
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9.6
KIM from Malaysia
Couple
Hot Deal Standard Twin
Stayed 2 nights in December 2016
very good hotel
highly recommended. very helpful and friendly staffs. good location. we are lucky to get free room upgrade during non peak season. the not so clean carpet in room make me reduce the points, otherwise it's excellent!
Reviewed December 19, 2016
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价。真的非常抱歉给您带来了不好的入住体验,您所提出的地毯清洁的问题,我们一定会注意,严格要求我们的房间清洁保养员。恳请您的原谅。祝:您和好友及家人身体健康、一切顺利!
Responded March 28, 2017
Dunhuang Hotel
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8.0
Kam from Singapore
Solo traveler
Hot Deal Standard Twin
Stayed 1 night in June 2016
Decent hotel in a developing city
This hotel is reasonably near to the night market. For such a developing city, I am quite impressed by the condition of the hotel - quite clean although somewhat small, by the chinese hotels' standard. My only complaint is that the toilet door is a heavy sliding door, which can be difficult to close and cannot be locked.
Reviewed June 26, 2016
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价。真的非常抱歉给您带来了不好的入住体验,您所提出的卫生间门的问题我们已经及时和老板反应了。我们也会及时进行维护处理,恳请您的原谅。祝:您和好友及家人身体健康、一切顺利!
Responded March 28, 2017
Dunhuang Hotel
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10.0
Bebe from Malaysia
Group
Hot Deal Standard Twin
Stayed 2 nights in April 2016
very good
staff are friendly, check in process is fast, welcome drink, hot towel, location is perfect. definitely will stay here again if going to dunghuang. one thing really impress and touch me is when i was alone at the lobby and it was a bit cold, so i out on my jacket and one of the staff saw me, immediately she gave me a glass of hot tea, immediately i feel "warm".. :-) thank you
Reviewed May 11, 2016
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价。这都是我们应该做的,希望还能有机会再次为您服务。您也可以将我们的酒店推荐给您的朋友,作为他们来敦煌旅游的不二之选。期待您和朋友的再次光临!祝:您和好友及家人身体健康、一切顺利!
Responded March 28, 2017
Dunhuang Hotel
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9.6
Chokchai from Thailand
Couple
Hot Deal King Bed
Stayed 1 night in April 2016
walk 10 min. to shopping street and Mokuo cave bus stand
nice staff and good service
Reviewed April 18, 2016
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价。祝:您和好友及家人身体健康、万事如意!
Responded March 28, 2017
Dunhuang Hotel
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8.0
Andrew from United Kingdom
Couple
Stayed 1 night in June 2014
enjoyable
STAFF STAFF STAFF
Good, arrived at 9:00 am off the overnight train from Lanzhou. On arrival we were greeted with a hot towel and nice glass of tea. Room was nice, had evetything we needed. Dunhuang was enjoyable, but like most places around China, if you want to walk up the side of a hill, you need to buy a ticket.. I guess nothing is for free.
Reviewed June 12, 2014
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价。祝:您和好友及家人身体健康、万事如意!
Responded March 28, 2017
Dunhuang Hotel
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6.7
SHINGO from Japan
Solo traveler
Stayed 2 nights in June 2013
Very convinient location
Bus for mogaoku stops in front of hotel. The hotel is located to teh center of city. Price is reasonable.
When I did early check out, it took half an hour to get back the delposit, even though there are only a few customer at reception. The staff jie dai is too bad.
Reviewed June 07, 2013
尊敬的贵宾!真的很抱歉这么长时间才回复您的点评。非常感谢您耐心又细致的评价,给您带来了不好的入住体验,我深表遗憾。再次我代表酒店全体员工向您致歉,恳请您的原谅。祝:您和好友及家人身体健康、万事如意!
Responded March 28, 2017
Dunhuang Hotel
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123
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